SW Comms 8018/19 User manual
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Q U I C K U SE R G U I DE
Alcatel Omni Office/OXO Connect
8018/19
Voicemail
Issue 2
Mute
Turn volume up and down
Speaker
F1 and F2. These can be programmed.
Mail
Status Icons
Support Desk: 01392330033
supportdes[email protected]
Customer Service: 01392315315
customer.service@swcomms.co.uk
Call Icons
Notes
To set up your voicemail, press the flashing Mail key
and enter the default password 121212. You will be
asked to enter your new password, which needs to be 6
digits. Do not use easily recognisable passwords such as
123456 or 000000, as this could potentially allow exter-
nal unauthorized access to your mailbox management,
resulting in fraudulent calls.
The voicemail will repeat your password back to you
and then ask you to confirm it’s correct by pressing #.
The next prompt will be to record your name/name of
the department after the tone. Once you’ve done this,
press #. The voicemail will ask if you want to replay
(1), re-record (*) or confirm (#). Replace the receiver
when you are finished. Your voicemail message will
now be ‘You have reached the mailbox of ***, please
leave a message after the tone’.
To record a Personal Greeting, from the MENU tab,
press Settings, then Mailbox, then press Listen. You
can listen to the current message here, as well as rec-
ord a new one by pressing Personal Message.
To access voicemail messages, press flashing mail key ,
select the key next to ‘Voice’ in the screen and enter
your password.
To park an external call, dial 12 or scroll down and
press ‘Park’ in the screen and dial the extension num-
ber you want to park the call on. When the park is suc-
cessful, the screen will show ‘Parking Accepted’ and
you can replace the receiver.
To retrieve a parked call, lift the receiver and dial 12
plus the extension number that the call was parked on.
Whilst on a call, dial a 3rd party. When they answer the
phone and you’ve announced the conference, press
‘Conf’ in the screen.
To exit the conference call, press ‘Conf’ in the screen
then press ‘Transfer’ in the screen. You will exit the
conference and leave the other two parties talking.
Alternatively, you can replace the receiver to end the
conference altogether.
To broadcast a message through selected phones, dial
the broadcast group number (41-48), and then make
your announcement within 20 seconds. Hang up when
you are finished.
Broadcasts will only be heard if the phone is not in use
and if it has a speaker function.
To pick up a call ringing on a specific extension, lift the
receiver, dial 13, and then the extension number in
question.
To pick up a call in your group, press the F2 key on the
right hand side of the handset.
Alternatively, lift the receiver and dial 14. You will
automatically be connected with the longest ringing
call.
Basic Call Handling
Make an internal call: Dial extension number or press the
button next to the name of the person you want to call.
Make an external call: Dial the number you require, re-
membering to enter ’9’ first.
Dial by name: Press the key, then the blue
LED lights for an alphabetical search. Type the first 3
letters of their name, and when you’ve found the correct
name, press OK to call them.
Receive a call: Lift receiver or press to answer hands
free.
Hold a call: Press ’Hold’ in the screen to hold a caller.
Press the key next to the musical note in the screen to
retrieve the call.
Dial a number, announce caller and replace receiver or
press the Transfer key.
Transfer into a mailbox: Whilst on a call, dial * and then
the extension number. Replace the receiver straight
away.
If the extension is busy or no one picks up the call, press
the release key , then the key next to the musical
note to re-connect with the 1st caller.
To redial the last number, press the redial key .
To access your redial list, press and hold the redial key
and scroll through the list using the arrow keys. When
you have found the number you want to dial, press OK.
If you are trying to speak to someone via their extension
number and they are busy, the screen will show ‘Wait’.
Press the ‘Call Back’ key in the display, and when they
are free you will be notified.
Redial
Parking
3-Way Conference Call
Tannoy
Pick Up
Touch Tone Dialing
When on a call, select the pre-programmed F1 key or
scroll down and press the ‘MF Code’ key in the screen.
To view a missed call, press the message key .
Your screen will show your missed calls, your voicemail
messages, and your instant messages. Select the key
next to the option your require and enter your
voicemail password to access.
To forward your calls/set up a divert, press the arrow
key in the top right hand corner of the screen. Select
the type of forward required, using the on-screen
options.
If you select ‘Imm fwd’ you must then enter the desti-
nation number that you want your calls to go to.
When a forward/divert has been set, the arrow will
spin round continuously.
To cancel the forward/divert, press the arrow key
again and select ‘Canc Fwd’.
To set up a speed dial, from the ‘Perso’ tab, select a
key that has … next to it. Press to light the
blue LED. Select ‘Name’ and enter one using your
keypad. When you’ve finished, click OK. Then press
‘Number’ and enter one using your number keypad,
making sure you start with the number 9. When you
are done, click OK.
To call speed dials, simply press the key next to the
name you want to call.
Missed Calls and Voicemails
Call Forwarding
Transfer a Call
Speed Dials
Call Back
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