SW Comms Polycom VVX201 Instruction manual
Q U I C K U SE R G U I DE
Polycom VVX201
Additional guides are available at
www.swcomms.co.uk/resource-centre/user-
guides-and-manuals
Issue 1
If you know the extension number of the phone that is ringing,
press MORE twice, press PICKUP, enter the extension number
and press #.
Alternatively, if you have people programmed onto your screen,
press the green flashing light next to the person’s name when
someone is calling them, and you will pick up this call.
If you are in a pickup group with the phone that is ringing, press
MORE twice, then GRPICKUP to get the longest ringing caller in
your group.
Dial 1st party, press MORE then CONFRNC in screen. This will put
the caller on hold and allow you to invite the 3rd party. Dial 3rd
party and invite them into your conversation.
If they are happy to join, press MORE and then press CONFRNC
again to connect the call.
Press FORWARD in screen. Highlight when you want to forward
your calls e.g. Always, No Answer or Busy, and press SELECT in
screen.
Enter the number you want to forward your calls to (e.g. 500 if
forwarding to voicemail) and press ENABLE.
To cancel a forward, repeat process above, and select DISABLE.
To manually record a conversation press *1 during the call, and
the recording will begin from the start of the call. To pause the
recording, press *3 and to resume the recording press *7.
Please ensure you inform your administrator if you record a call,
as you will only have a finite amount of storage.
Basic Call Handling
Make an internal call: Dial extension number or press the but-
ton next to the name of the person you want to call.
Make an external call: Dial the number you require. YOU DO
NOT NEED ‘9’ FOR AN EXTERNAL LINE.
Receive a call: Lift receiver or press ANSWER in the screen.
Hold a call: Press to hold a caller. Press the same key
again to retrieve the caller.
Announced –press TRANSFER key , dial number, announce
caller and replace receiver.
Blind –press TRANSFER key, dial number and replace receiver
when you hear a ringing tone.
If the extension is busy or no one picks up the call, press CAN-
CEL in the screen to return to caller.
If the extension answers but can’t take the transfer, press CAN-
CEL in the screen to return to caller.
If the extension rejects the call, press RESUME in the screen to
return to the caller.
To view a list of your outbound calls, press the right navigation
key. To view a list of your inbound calls, press the left naviga-
tion key. To view a list of your missed calls press the down
navigation key. You can view a combined list by pressing the
REDIAL key.
You will see the number of missed calls that have been present-
ed to your handset in the top right-hand side of the screen. If
you would like to remove missed calls from your screen press
the REDIAL key once, then the home key twice.
Transfer A Call
Retrieve A Call (if transfer is not successful)
Call History
Pickup Calls
3-Way Conference Call
Call Forward
Call Recording (this is a licenced feature)
Support Desk: 01392330033
supportdes[email protected]
Customer Service: 01392315315
customer.service@swcomms.co.uk
Call Parking
Whilst on a call, press PARK and dial the extension number that
you want to park the call on, followed by #.
To retrieve a parked call, with the receiver down, press MORE
twice in the display, then GETPARK, and enter the extension num-
ber the call was parked on, followed by #. If the call was parked on
your extension, press MORE twice, then GETPARK, then #.
To set up your voicemail for the first time, press the personal
voicemail button and enter your 6-digit default password
(this will be on the New Account email you have received).
You will be asked to enter a new 6-digit password and then to en-
ter it again to confirm.
You will then be asked to record your name greeting.
If you have new messages, an envelope will appear next to your
line key in the screen, the status bar will show that you have a new
message, and there will be a flashing red light at the top of your
handset.
Press the personal voicemail button to access your mailbox and
follow these instructions:
1. Enter your password followed by #
2. Press 1 to listen to your messages
3. Press # to save
4. Press 2 to repeat
5. Press 3 to delete
Voicemail
Retrieving Messages
If your number is automatically withheld (determined by your
administrator), dialing #31 before the number you are calling will
show your number for outgoing calls.
To reverse this step or to withhold your number if the administra-
tor has not set this automatically, dial *31 before your next call
and your number will be withheld.
Phone Illustration
Withholding Number
Notes
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