SW Comms Alcatel Omni Office Instruction manual

Q UI CK U S E R G U I DE
Alcatel Omni Office/OXO Connect
8038/8039/8058/8068/S
Additional guides are available at
www.swcomms.co.uk/resource-centre/user-
guides-and-manuals
Issue 1
If you are trying to speak to someone via their extension number
and they are busy, the screen will show ‘Wait’. Press the ‘Call
Back’ key in the display, and when they are free you will be noti-
fied.
To cancel a call back, press #.
To park an external call, dial 12 or scroll down and press ‘Park’ in
the screen and dial the extension number you want to park the
call on. When the park is successful, the screen will show
‘Parking Accepted’ and you can replace the receiver.
To retrieve a parked call, lift the receiver and dial 12 plus the
extension number that the call was parked on.
Whilst on a call, dial a 3rd party. When they answer the phone
and you’ve announced the conference, press ‘Conf’ in the
screen.
To exit the conference call, press ‘Conf’ in the screen then press
‘Transfer’ in the screen. You will exit the conference and leave
the other two parties talking. Alternatively, you can replace the
receiver to end the conference altogether.
To broadcast a message through selected phones, dial the broad-
cast group number (41-48), and then make your announcement
within 20 seconds. Hang up when you are finished.
Broadcasts will only be heard if the phone is not in use and if it
has a speaker function.
To pick up a call ringing on a specific extension, lift the receiver,
dial 13, and then the extension number in question.
To pick up a call in your group, lift the receiver and dial 14. Al-
ternatively you can press ‘Pick-up’. You will automatically be
connected with the longest ringing call.
When on an external call and you are asked to enter a numerical
option (on auto attendants for example), scroll down and press
the ‘MF Code’ key in the screen.
Alternatively you can dial 69 from any handset.
Basic Call Handling
Make an internal call: Dial extension number or press the button
next to the name of the person you want to call.
Make an external call: Dial the number you require, remembering to
enter ’9’ first.
Dial by name: You can search for someone in your directory by typ-
ing the first 3 letters of their name in the QWERTY keypad. Press the
right arrow to search and ’OK’ to dial.
Receive a call: Lift receiver or press the speaker button to
answer hands free.
Hold a call: Press ‘Hold’ in the screen to hold a caller. Press the key
next to the musical note in the screen to retrieve the call.
Announced: Dial number, announce caller and replace receiver or
press the ‘Transfer’ key.
Blind: Dial number, and replace receiver or press the Transfer key
before the 3rd party picks up their phone.
Transfer into a mailbox: Whilst on a call, dial * and then the exten-
sion number. Replace the receiver straight away.
If the extension is busy or no one picks up the call, press the release
key, then the key next to the musical note to re-connect with
the 1st caller.
To redial the last number, press the redial key .
Redial list (last 10 numbers): Press and hold the redial key and scroll
through the list using the arrow key. When you’ve located the num-
ber you wish to call, press OK.
Transfer a Call
Call Back
Parking
Pick Up
Retrieve A Call (if transfer is not successful)
Retrieve A Call (if transfer is not successful)
3-Way Conference Call
Tannoy
Touch Tone Dialing

Missed Calls and Voicemails
To view a missed call, press the message key . Your screen
will show your missed calls, your voicemail messages, and your
instant messages. Select the option your require and enter your
voicemail password to access it.
To forward your calls/set up a divert, press the arrow key in
the top right hand corner of the screen. Alternatively, you can
forward from your Menu. Select the type of forward required, using
the on-screen options.
If you select ‘Imm fwd’ you must then enter the destination num-
ber that you want your calls to go to.
When a forward/divert has been set, the arrow will spin round
continuously.
To cancel the forward/divert, press the arrow key again and select
‘Canc Fwd’.
To set up a speed dial for your phone, from the ‘Perso’ tab, select
a key that has … next to it. Press the button next to it, then press
‘Name’ and enter one using your keypad. When you’ve finished,
click OK. Then press ‘Number’ and enter one using your number
keypad, making sure you start with the number 9. When you are
done, click OK.
To call speed dials, simply press the key next to the name you
want to call. To edit speedials, press and then the key you
want to make changes to.
This speed dial will not show on anyone else’s phone.
Support Desk: 01392330033
[e-mail]
Customer Service: 01392315315
customer.servi[email protected]
Status Icons
Call Icons
Personal Speed Dials
Permanent Keys
Notes
Call Forwarding