Swipeclock TimeWorksTouch User manual

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Setup....................................................................................................................................2
1. Before You Start ....................................................................................................2
2. Physical Installation ..............................................................................................3
3. Connect to the Network / Internet ........................................................................5
4. Time Zone Setup....................................................................................................8
5. "Never Sleep" Mode ...............................................................................................9
6. Clock Registration..................................................................................................9
7. Software Updating...............................................................................................11
8. Employee Sign In Methods ..................................................................................12
Print Enrollment, Use & Changing Settings ......................................................................13
9. Enrolling Fingerprints..........................................................................................13
10. Intelligent Clock Features....................................................................................17
11. Using the Clock –Punching In and Out................................................................17
12. Offline Mode.........................................................................................................20
13. Changing Device Settings After Registration / Exiting Kiosk Mode....................21
Appendixes ........................................................................................................................22
Appendix A: Identifying Your User Type .......................................................................22
Appendix B: Adding Employees to the Clock ................................................................23
Appendix C: Additional Biometric Information .............................................................23
Appendix D: Troubleshooting and Technical Info ........................................................25

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Setup
Sections 1 through 8 of this manual explain the setup and configuration of
TimeWorksTouch. These steps must be followed before registering the clock to your
online timekeeping account.
VIDEO HELP: You can also watch a video on the TimeWorksTouch setup at
https://vimeo.com/213275300
1. Before You Start
Know the following before setting up TimeWorksTouch:
1. Connectivity Method-TimeWorksTouch connects to the internet via Ethernet or
Wi-Fi. Depending on the method you choose, you will need to know some
additional information to connect the device to the internet. You can use the
space below to write down this information for reference:
For Wi-Fi Networks- You'll need your network’s name and password:
Wi-Fi ID: _________________________________________________
Wi-Fi Password: _________________________________________________

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For Ethernet Networks- You'll need to know whether your network requires
a static IP address or not. Most networks do not require a static IP. Instead,
they commonly use a method called DHCP and you will not need any
additional information on the network.
If your network requires a static IP, your network administrator will need to
provide you with the following information:
Static IP: _______________________________________________________
Gateway: _______________________________________________________
DNS: _______________________________________________________
2. Timekeeping login and password- You will need to have a Client Level login or
higher
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to register the clock—supervisors cannot register a clock.
2. Physical Installation
Follow these steps for the installation and mounting of TimeWorksTouch:
1. Choose a Location- Make sure the location has access to a power outlet as well
as an Ethernet port or a strong Wi-Fi signal.
2. Attach the Mounting Plate- On the back of the clock, remove the metal
mounting plate. Use the provided screws to attach the mounting plate to the
wall.
3. Activate the Battery- On the back of the clock, open the backup battery
compartment. Remove the red plastic tab and replace the cover. This will result
in the device powering up. Do not launch the TimeWorksTouch app at this
time.
4. Connect the Power Supply to the Clock- The backup battery only provides 2 to 3
hours of power under normal use, so you will want to use the provided power
supply for the clock. The connection for the power supply is found on the back of
the clock.
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If you are unsure of the type of user credentials you have, see Appendix A: Identifying Your User Type

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5. Connect the Ethernet Cable to the Clock- This is only necessary if you are using
Ethernet instead of Wi-Fi. Plug the Ethernet cable into the back of the clock.
6. Mount the Clock on the Mounting Plate- Attach the clock to mounting plate and
secure it to the plate with the small screw provided in the box. There is a tab on
the bottom of the mounting plate which fits inside of the screw hole at the base
of the clock.
7. Remove Protective Screens- There are protective screens over the touch screen
as well as the fingerprint sensor.
8. Plug the Clock In- Do not launch the TimeWorksTouch app at this time. It
must first be connected to the internet. Configuration of the device's internet
connection (Section 2) must be completed before launching the app.

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3. Connect to the Network / Internet
Use the instructions below that correspond to your selected network type: Wi-Fi or
Ethernet:
Wi-Fi Network Setup
1. Open the device settings by tapping the Settings icon on the Home
screen (see Figure 1).
If you do not see the Settings icon, open the App Menu by tapping the 6-square
icon at the top right of the screen (see Figure 1). The Settings app can be
launched from the App Menu.
2. Set the Wi-Fi toggle to ON (see Figure 2).
Figure 1. The device Home screen will be visible upon initial startup. Inset 1 - Back and Home buttons for
navigating through screens. Inset 2 –Icons for clock and network setup applications. Inset 3 –The App
Menu button which displays all apps installed on the device.

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3. The device will scan for available Wi-Fi signals and display all available
networks. Select your network by tapping the name and when prompted, enter
the password.
Reference Section 1 for your Wi-Fi ID and password.
Figure 2. The device settings screen is where you enable and configure the Wi-Fi for TimeWorksTouch.
Wi-Fi Signal Strength
Wi-Fi networks are more susceptible to signal interruptions. An Ethernet connection is
generally more reliable than Wi-Fi. At the lower right of the clock is a signal strength
indicator. When it is two bars or less, we recommend you boost your Wi-Fi signal or use
an Ethernet connection.
Once you are successfully connected to your Wi-Fi network, proceed to Section 4, Time
Zone Setup.
Ethernet Setup
Usually TimeWorksTouch does not require additional setup for an Ethernet network.
This is because the most common Ethernet configurations use DHCP and
TimeWorksTouch should come out of the box set to DHCP. However, it is
recommended to verify the device is set to DHCP. Instead of DHCP, some networks
require a static IP. These instructions address both verifying DHCP mode and setting a
static IP:

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1. Open the Ethernet Manager app on the Home screen (see Figure 1).
If you do not see the Ethernet Manager app, open the App Menu by tapping the 6-
square icon at the top right of the screen (see Figure 1). You will find the Ethernet
Manager icon in the app list.
2. Press Configure Network followed by Configure Ethernet (see Figure 3).
3. If your network uses DHCP, under Connection Type, select DHCP.
If your network requires a static IP, reference the IP information provided by
your network admin Section 1 and follow these steps:
a. Under Connection Type, select Static IP.
b. Clear out the pre-entered IP, Gateway and DNS information and enter the
information provided by your network administrator. Netmask normally
does not need to be changed, but if it is needed, your network admin
should provide that information.
4. Press the Home button to return to the Home screen. Your changes will be saved
upon exit. You can now proceed to Section 4, Time Zone Setup.
Figure 3. The Ethernet Manager screen is where Static IP information can be entered. It is also
where DHCP mode is enabled.

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4. Time Zone Setup
To set the time zone for the clock's display:
1. Open the Settings app from the device's Home screen (see Figure 1).
You may already be in the Settings App if you just finished configuring
the Wi-Fi connection.
If you don’t see the Settings app on the Home screen, access the App Menu with
the 6-square icon at the top right of the screen.
2. On the left-side menu, scroll down and select Date & Time (see Figure 4).
3. Deselect Automatic Date & Time as well as Automatic Time Zone (see Figure 4)
by pressing each item so that it is unchecked.
4. Tap Select time zone
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(see Figure 4).
5. Scroll through the list and select your time zone.
6. Exit the page with the Home button at the lower left. Changes will be saved
automatically upon exit.
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Setting the time zone on TimeWorksTouch only affects the time displayed on the clock. Punches collected and
sent to our servers will use the time zone designated in the timekeeping application.
Figure 4. Setting the Time Zone is done through the Date & Time option in the Settings.

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5. "Never Sleep" Mode
Setting Never Sleep ensures the clock entry page will always be visible to the
employees when they use the clock.
1. From the Home screen, tap the Settings icon.
If you just finished setting the time zone, you may already be on this page.
2. From the left side menu, select Display.
3. Press Sleep from the list of options.
4. Choose Never Sleep.
5. Exit the page with the Home button. Changes will be saved automatically.
6. From the Home screen, tap the Ethernet Manager app.
7. Press Disconnect Policy.
If you don't see Disconnect Policy and instead see the page for configuring
DHCP/Static IP, press the Back button.
8. On the right screen, select Disconnect policy, When to disconnect.
9. Set the value to Never (block system sleep).
10. Exit the page with the Home button. Any changes will be saved automatically.
6. Clock Registration
Registration is the process of associating a clock with your timekeeping account. Clock
Registration should only be done after you have configured the device as described
in Sections 3 through 5.
1. Press the TimeWorksTouch icon on the device's Home screen. This will
launch the TimeWorksTouch app.
If you do not see the icon, you can find it by pressing the App Menu icon at the top
right corner of the screen and selecting TimeWorksTouch from the listed apps.

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2. After the TimeWorksTouch splash screen, you will be prompted to enter your
timekeeping login and password (see Figure 5). If instead you see the clock entry
screens where an employee would clock in and out (see Figures 14 and 15), then
the clock has already been registered and you will need to contact your
timekeeping provider for further assistance.
3. After logging in, the clock registration page will appear (see Figure 6).
Figure 5. Clock login page. Registering the clock requires your timekeeping
login.
Figure 6. The Clock Registration page is where TimeWorksTouch gets
associated with a timekeeping account.

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4. Use the Assign Clock dropdown to select your timekeeping account by name.
You may need to select from a list of multiple accounts. There is no need to
enter the serial number of the clock. It will be filled in automatically by the
device.
The on-screen keyboard can be used to search for a specific account by typing in
the account name.
5. Clock name (optional) lets you label the clock. This is helpful when you have
multiple clocks.
6. Clock location (optional) is used in conjunction with the Location Stamp feature
of the timekeeping system. The name you enter here will be recorded with each
punch and populate a clock prompt. Using this feature requires additional
configuration in the timekeeping system. Contact your timekeeping provider for
assistance with clock prompts and the location stamps.
7. Note (optional) is for any additional data you want to keep track of on the clock,
like “Date in service”.
8. Press Register Clock.
The clock will confirm registration with a
green confirmation screen (see Figure 7). You
can either press Got It or wait for the clock to
advance on its own.
After a period of inactivity, the clock will
check for any available software updates.
This process may take a few moments and during that time, you may see a blank
screen. Once the clock has finished updating, you will see the clock entry screen on
which an employee will clock in and out (see Figures 14 and 15).
7. Software Updating
TimeWorksTouch is designed to check for software updates nightly, but when you
register the clock, it will also check for an update after 2 minutes of inactivity. The
update process is brief and only happens if there is an update available. A blue install
screen indicates that the update has initiated and once completed, TimeWorksTouch
will display the clock entry screen.
Figure 7. Registration of clock has been successful.

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The nightly auto-updates will download at 2 am local time. If you wish to change the
default time for updating the software, you can learn how to do this through the article
Updating Software for TimeWorksTouch
(https://twpsupport.payrollservers.us/customer/portal/articles/2780224) in our
online knowledge base.
8. Employee Sign In Methods
When you receive the clock, all three of the following methods are enabled for your
employees to use when punching in and out:
PIN entry –employee enters a number
Proximity card –employee scans a card
Biometric scan –employee uses a fingerprint
You can have any combination of these methods enabled. Follow the steps below if you
want to turn off any of these sign-in methods:
1. From the TimeWorksTouch clock entry
screen, click the gear icon (see Figure 8)
to access the Clock Settings tabs.
2. Enter your timekeeping login and password.
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3. Select the Clock Settings tab and configure the sign in methods with the
corresponding switches (see Figure 9).
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The Clock Settings tab is visible only to Accountant or Client level users; Supervisors cannot access this tab. If
you are unsure which level of user you are, see Appendix A: Identifying Your User Type
Figure 8. The gear icon is used to access the
TimeWorksTouch Settings Page.

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4. Any changes will be auto-saved upon exit. Use the Xbutton at the top right corner
of the screen to return to the clock entry screen.
You're Setup!
Setup of the clock is now complete. If employees are using fingerprints on the clock,
please continue to the next section, Enrolling Fingerprints.
If employees are using PINs or prox cards, and those numbers have already been
added to Employee Setup, the clock is ready to use. See Appendix B: Adding Employees
to the Clock, for more information on adding PIN and prox numbers to Employee Setup.
Print Enrollment, Use & Changing
Settings
9. Enrolling Fingerprints
An employee's print must be enrolled on TimeWorksTouch before they can clock in and
out with the biometric scanner. Enrollment is the process of recording landmarks (not
the actual print) from an employee’s finger onto the clock and subsequently, our
servers.
Figure 9. Setting the clock's sign in methods is done in the Clock Settings
tab.

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VIDEO HELP: A video on the enrollment process can be found at
https://vimeo.com/213275265
For sites with more than one TimeWorksTouch clock, an employee enrolled on one
clock will be enrolled on all clocks. However, prints enrolled on non-TimeWorksTouch
clocks are not compatible with TimeWorksTouch.
The ability to enroll fingerprints can be done by supervisor level user as well as client
and accountant level user.
IMPORTANT: Before enrolling an employee, they must be added to Employee Setup
in the timekeeping system (see Appendix B: Adding Employees to the Clock).
Follow these steps for the enrollment process:
There is a timeout on these screens, so it is best to have the employee available when
you start.
1. From the clock entry screen, (see Figures 14 and 15), access the Settings
tabs by tapping the gear icon (see Figure 8).
2. Login with your timekeeping credentials.
3. Choose the Fingerprints tab. This may be the only tab you see.
4. Select Add Employee Fingerprint (see Figure 10).
Figure 10. The Fingerprints tab in TimeWorksTouch is used to enroll fingerprints.

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5. Search and select the employee by name (see Figure 11). You can narrow the
results by typing either the first or last name with the onscreen keyboard.
6. Click Continue.
7. The following screen (see Figure 12) prompts the employee to place their
finger on the sensor. They should press firmly without smashing the finger.
The print will be scanned and the device will beep if successful. After the
beep, the employee should remove their finger from the scanner and repeat
this step two more times. Once three successful scans have been made, the
screen will change to an enrollment confirmation message (see Figure 13).
Figure 11. The fingerprint enrollment screen. Employees are
selected by their name.
Figure 12. This is the message displayed when an employee is being enrolled.
During this process, the employee place their finger on the fingerprint sensor
three times.

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Figure 13. The Fingerprint Registration screen will be displayed once an
employee's print has been enrolled.
If you are finished enrolling fingerprints, you can click either Done and return to the
Fingerprint tab, or you can continue enrolling fingerprints with the Add Another button.
Fingerprint Enrollment Best Practices
Try these tips for effective fingerprint enrollment:
Make sure the employee has clean, dry and warm hands.
The print should be pressed firmly, but make sure the employee doesn’t smash
or move their finger while it is being enrolled. They should also follow this same
practice when clocking in or out.
If there is difficulty enrolling a certain finger, try a different finger. Often index
fingers are more worn and provide less accurate enrollments than other fingers.
If the print enrollment is still unsuccessful after you have tried different fingers, you
can enable a PIN entry for the employee to use in place of their print. See Appendix B:
Adding Employees to the Clock for more on this.
Forcing Employees to Clock In and Out With Their
Fingerprint
When employees are using the biometric sign in method, it is best to not give them a
PIN in Employee Setup. TimeWorksTouch associates prints with employees by name—

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there is no need for a PIN
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. If the employee needs access to Employee Self Service, give
them an alphanumeric login instead of a numeric only login. The alphanumeric login
can still be used to access the ESS, but it cannot be used on the clock.
You can find more information about the biometric feature of TimeWorksTouch in
Appendix C: Additional Biometric Information.
10. Intelligent Clock Features
Intelligent Clock (which can be enabled by your timekeeping provider) adds these
features to TimeWorksTouch:
Punch Types –Additional buttons are added to TimeWorksTouch for tracking
breaks, meals and departmental transfers.
Punch Logic –When an employee signs into TimeWorksTouch, the last punch
made by that employee is checked and only clock buttons for the next logical
punch type are enabled for that employee. For example, if an employee's last
punch was an out punch, the out button will be disabled for their next punch.
This helps decrease missed punches on the time card.
Paid Break Tracking –With the addition of a break button, rules can be set in
the timekeeping system that set limits on how many minutes for which an
employee can be paid.
Clock Lockout –This feature prevents an employee from clocking in early. It
requires the use of scheduling and rules defined in the timekeeping system.
11. Using the Clock –Punching In and Out
These instructions are intended to instruct employees on how to use the clock. They
are organized by each sign in method: biometric, PIN and prox.
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TimeWorksTouch differs from our other clocks in that it does not require a PIN to associate a print with a time
card. If you had an older clock that used PINs and are now using TimeWorksTouch, you can choose to remove
those PINs from Employee Setup, or you can turn off the PIN entry option entirely (see Section 8). However, the
latter option means no employees will be able to use a PIN on the clock.

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The basic functionality of TimeWorksTouch provides buttons for IN and OUT only. With
Intelligent Clock functionality, an employee can also: clock in and out of breaks and
meals, as well as transfer departments. More on these features can be found in Section
10, Intelligent Clock.
Clock Entry Screens
These are the initial screens you will see when using the clock.
Punch Entry Screens
Figure 15. Clock Entry page when prox card or
fingerprint are the only sign in methods enabled.
Figure 14. Clock Entry page when PIN is set as a sign
in method.
Figure 16. The Punch Entry screen. Once you have signed into
the clock, this screen is where you enter your punch. NOTE:
Break, Meal and Transfer buttons may not be enabled on your
clock.

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Punching with Biometric Fingerprint
1. The clock is ready to receive a punch when it displays the Clock Entry screen (see
Figures 14 and 15). Firmly place your enrolled finger on the fingerprint sensor at
the right of the clock. The clock will beep once it verifies your identity and
present the Punch Entry screen (see Error! Reference source not found.16).
2. Select a punch type using the touchscreen buttons. If you are unable to select
the correct type of punch, you likely missed a punch. Use the Miss your last
punch? link to select the correct punch type.
3. Answer any necessary clock prompts (see Figure 17). Answers for the prompts
may be selectable from a pick list. If you do not see all the options in the pick list,
use your finger to scroll through the list.
Clock prompts may not be required on your account. If that is the case, you will
not see this screen.
4. The clock will display a confirmation message with your punch time (see Figure
18). You can clear the message by clicking GOT IT, but the message will
eventually clear on its own and the clock will return to the Punch Entry screen.
Punching with a PIN
1. The clock is ready to receive a punch when it displays the Clock Entry screen (see
Figures 14 and 15). Enter your PIN using the touchscreen keypad and click the
green checkmark. The clock will verify your identity and present the Punch Type
screen (see Figure 16).
2. Select a punch type using the touchscreen buttons. If you are unable to select
the correct type of punch, you likely missed a punch. Use the Miss your last
punch? link to select the correct punch type.
Figure 18. The clock prompt entry page.
Figure 17. The punch confirmation screen.