Sy-G Online UPS User manual

USER MANUAL
Online UPS: Challenger Series
Stand Alone (SA)
120 VAC ‒220 VAC
Capacity: 1 KVA ~ 2 KVA ~ 3 KVA
REVISION
DESCRIPTION
DATE
Rev. 1.3
Formal Release
2015/08/31

Danger: For your safety
Improper use on this equipment can lead to an imminently hazardous situation which, if
not avoided, will result in death or serious injury.
Warning: Caution
Unsafe practices that could endanger health, safety and cause financial damage.
Important
Any important technical and operating information on the equipment, should not
neglected.
Annotation
Sy-G reserves the right to alter the features of its products without prior notice.

CONTENTS
1. Safety Warning.......................................................................................................................... 2
1.1. Transportation.................................................................................................................... 2
1.2. Preparation.......................................................................................................................... 3
1.3. Installation........................................................................................................................... 3
1.4. Operation............................................................................................................................. 4
1.5. Maintenance, service and faults .................................................................................. 4
2. Installation and Setup ............................................................................................................. 5
2.1. Rear Panel View................................................................................................................. 6
2.2. Install the UPS………………………………………………………………………………………….7
2.3. Battery Replacement……….……………………………………………………………………….9
2.4. Battery Kit Assembly..…………………………………………………………………………….10
3. Operations ................................................................................................................................13
3.1. Button Operation............................................................................................................10
3.2. LCD Panel...........................................................................................................................11
3.3. Audible Alarm...................................................................................................................12
3.4. LCD display wordings index........................................................................................12
3.5. UPS Setting .......................................................................................................................13
3.6. Operating Mode Description......................................................................................16
3.7. Faults Reference Code...................................................................................................16
3.8. Warning indicator...........................................................................................................17
4. Troubleshooting......................................................................................................................18
5..Storage and Maintenance ...................................................................................................20
6. Technical Specifications .......................................................................................................21

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1. Safety Warning
Please comply with all warnings and operating instructions in this manual strictly. Save
this manual properly and read carefully the following instructions before installing the
unit. Do not operate this unit before reading through all safety information and
operating instructions carefully.
1.1. Transportation
Please transport the UPS system only in the original package to protect against shock
and impact.
1.2. Preparation
oCondensation may occur if the UPS system is moved directly from cold to
warm environment.
The UPS system must be absolutely dry before being installed.
PLEASE ALLOW AT LEAST TWO HOURS FOR THE UPS SYSTEM TO ACCLIMATE THE
ENVIRONMENT.
oDo not install the UPS system near water or in moist environments.
oDo not install the UPS system where it would be exposed to direct sunlight or
near heater.
oDo not block ventilation holes in the UPS housing.
1.3. Installation
oDo not connect appliances or devices which would overload the UPS system
(e.g. laser printers) to the UPS output sockets.
oPlace cables in such a way that no one can step on or trip over them.
oDo not connect domestic appliances such as hair dryers to UPS output
sockets.
oThe UPS can be operated by any individuals with no previous experience.
oConnect the UPS system only to an earthed shockproof outlet which must be
easily accessible and close to the UPS system.
oPlease use only VDE-tested, CE-marked mains cable (e.g. the mains cable of
your computer) to connect the UPS system to the building wiring outlet
(shockproof outlet).

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oPlease use only VDE-tested, CE-marked power cables to connect the loads to
the UPS system.
oWhen installing the equipment, it should ensure that the sum of the leakage
current of the UPS and the connected devices does not exceed 3.5mA.
1.4. Operation
oDo not disconnect the mains cable on the UPS system or the building wiring
outlet (shockproof socket outlet) during operations since this would cancel the
protective earthing of the UPS system and of all connected loads.
oThe UPS system features its own, internal current source (batteries). The UPS
output sockets or output terminals block may be electrically live even if the
UPS system is not connected to the building wiring outlet.
oIn order to fully disconnect the UPS system, first press the OFF/Enter button
to disconnect the mains (commercial power).
oPrevent no fluids or other foreign objects from inside of the UPS system.
1.5. Maintenance, service and faults
THE UPS SYSTEM OPERATES WITH HAZARDOUS VOLTAGES. REPAIRS MAY BE
CARRIED OUT ONLY BY QUALIFIED MAINTENANCE PERSONNEL.
oCaution - Risk of electric shock. Even after the unit is disconnected from the
mains (commercial power), components inside the UPS system are still
connected to the battery and electrically live and dangerous.
oBefore carrying out any kind of service and/or maintenance, disconnect the
batteries and verify that no current is present and no hazardous voltage exists
in the terminals of high capability capacitor such as BUS-capacitors.
oOnly persons are adequately familiar with batteries and with the required
precautionary measures may replace batteries and supervise operations.
Unauthorized persons must be kept well away from the batteries.
oCaution - Risk of electric shock. The battery circuit is not isolated from the
input voltage. Hazardous voltages may occur between the battery terminals
and the ground. Before touching, please verify that no voltage is present!
oBatteries may cause electric shock and have a high short-circuit current.
Please take the precautionary measures specified below and any other
measures necessary when working with batteries:
Remove wristwatches, rings and other metal objects
Use only tools with insulated grips and handles.
oWhen changing batteries, install the same number and same type of batteries.

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oDo not attempt to dispose of batteries by burning them. This could cause
battery explosion.
oDo not open or destroy batteries. Escaping electrolyte can cause injury to the
skin and eyes. It may be toxic.
oPlease replace the fuse only with the same type and amperage in order to
avoid fire hazards.
oDo not dismantle the UPS system.

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2. Installation and Setup
Before installation, please inspect the unit. Be sure that nothing inside the
package is damaged. Please keep the original package in a safe place for future use.
2.1. Rear Panel View
1 KVA
2 KVA

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3 KVA
Description UPS
AC input.
Input circuit breaker.
USB communication port.
RS-232 communication port.
SNMP intelligent slot (option).
External battery connection (only available for L model).
Output receptacles.
Output terminal.
Output circuit breaker.

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2.2. Install the UPS
Rack-mount Installation
This UPS can be mounted in the 19” rack chassis. Please follow below steps to position
this UPS.
Stand Alone Installation
Step 1: Connect battery wires
If using rack UPS, the UPS is shipped out from factory without connecting battery
wires for safety consideration. Before installing the UPS, please follow below
steps to re-connect battery wires first.

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Step 2: UPS input connection
Plug the UPS into a two-pole, three-wire, grounded receptacle only. Avoid using
extension cords.
oFor 208/220/230/240 VAC models: The power cord is supplied in the
UPS package.
oFor 110/115/120/127 VAC models: The power cord is attached to the
UPS.
The input plug is a NEMA 5-15P for 1 KVA model and NEMA 5-20P for 2 KVA model.
Step 3: UPS output connection
oFor socket-type outputs, simply connect devices to the outlets.
oFor terminal-type input or outputs, please follow below steps for the
wiring configuration:
a) Remove the small cover of the terminal block.
b) Suggest using AWG14 or 2.1mm2power cords for 3 KVA (208/220/230/240
VAC models).
Suggest using AWG12-10 or 3.3 mm2or 5.3 mm2power cords for 3 KVA
(110/115/120/127 VAC models). Please also install a circuit breaker (40A)
between the mains and AC input of UPS in 3 KVA (110/115/120127 VAC models)
for safety operation.
c) Upon completion of the wiring configuration, please check whether the wires are
securely affixed.
d) Put the small cover back to the rear panel.
Step 4: Communication connection
Communication Ports
USB
RS-232
Intelligent
To allow for unattended UPS shutdown/start-up and status monitoring, connect
the communication cable one end to the USB/RS-232 port and the other to the

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communication port of your PC. With the monitoring software installed, you can
schedule UPS shutdown/start-up and monitor UPS status through PC.
The UPS is equipped with intelligent slot perfect for either SNMP or AS400 card.
When installing either SNMP or AS400 card in the UPS, it will provide advanced
communication and monitoring options.
USB port and RS-232 port can’t work at the same time.
Step 5: Turn on the UPS
Press the ON/Mute button on the front panel for two seconds to power on the
UPS.
NOTE: The battery charges fully during the first five hours of normal operation. Do not
expect full battery run capability during this initial charge period.
Step 6: Install software
For optimal computer system protection, install UPS monitoring software to fully
configure UPS shutdown. You may insert provided CD into CD-ROM to install the
monitoring software. If not, please follow steps below to download and install
monitoring software from the internet:
1. Insert the included installation CD into CD-ROM drive and then follow the on-
screen instructions to proceed software installation. If there no screen shows 1
minute after inserting the CD, please execute setup.exe file for initiating
software installation.
2. Follow the on-screen instructions to install the software.
3. When your computer restarts, the monitoring software will appear as an
orange plug icon located in the system tray, near the clock.
2.3. Battery replacement
NOTICE: This UPS is equipped with internal batteries and user can replace the
batteries without shutting down the UPS or connected loads. (Hot-swappable
battery design) Replacement is a safe procedure, isolated from electrical hazards.

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NOTE: Upon battery disconnection, equipment is not protected from power outages.
CAUTION!! Consider all warnings, cautions, and notes before replacing batteries.
2.4. Battery kit Assembly (OPTIONAL)
NOTICE: Please assemble battery kit first before installing it inside of UPS.
Please select correct battery kit procedure below to assemble it.

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Battery Kit - 2 Units
Battery Kit - 3 Units

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Battery Kit - 6 Units

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3. Operations
3.1. Button Operation
BUTTON
FUNCTION
ON/Mute
Button
oTurn on the UPS: Press and hold ON/Mute button for at least 2
seconds to turn on the UPS.
oMute the alarm: After the UPS is turned on in battery mode, press and
hold this button for at least 5 seconds to disable or enable the alarm
system. But it is not applied to the situations when warnings or errors
occur.
oUp key: Press this button to display previous selection in UPS setting
mode.
oSwitch to UPS self-test mode: Press ON/Mute buttons for 5 seconds
to enter UPS self-testing while in AC mode, ECO mode, or converter
mode.
OFF/Enter
Button
oTurn off the UPS: Press and hold this button at least 2 seconds to turn
off the UPS. UPS will be in standby mode under power normal or
transfer to bypass mode if the bypass enable setting by pressing this
button.
oConfirm selection key: Press this button to confirm selection in UPS
setting mode.
Select
Button
oSwitch LCD message: Press this button to change the LCD message for
input voltage, input frequency, battery voltage, output voltage and
output frequency. It will return back to default display when pausing
for 10 seconds.
oSetting mode: Press and hold this button for 5 seconds to enter UPS
setting mode when UPS is in standby and bypass mode.
oDown key: Press this button to display next selection in UPS setting
mode.
ON/Mute +
Select
Button
oSwitch to bypass mode: When the main power is normal, press
ON/Mute and Select buttons simultaneously for 5 seconds. Then
UPS will enter to bypass mode. This action will be ineffective when the
input voltage is out of acceptable range.

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3.2. LCD Panel
DISPLAY
FUNCTION
REMAINING BACKUP TIME INFORMATION
Indicates the remaining backup time in pie chart.
Indicates the remaining backup time in numbers.
H: hours, M: minute, S: second
FAULT INFORMATION
Indicates that the warning and fault occurs.
Indicates the warning and fault codes, and the codes are listed in
details in 3.5 section.
MUTE OPERATION
Indicates that the UPS alarm is disabled.
OUTPUT & BATTERY VOLTAGE INFORMATION
Indicates the output voltage, frequency or battery voltage.
Vac: output voltage, Vdc: battery voltage, Hz: frequency
LOAD INFORMATION
Indicates the load level by 0-25%, 26-50%, 51-75%, and 76-100%.
Indicates overload.
Indicates the load or the UPS output is short circuit.
MODE OPERATION INFORMATION
Indicates the UPS connects to the mains.
Indicates the battery is working.

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Indicates the bypass circuit is working.
Indicates the ECO mode is enabled.
Indicates the Inverter circuit is working.
Indicates the output is working.
BATTERY INFORMATION
Indicates the Battery level by 0-25%, 26-50%, 51-75%, and 76-
100%.
Indicates the battery is fault.
Indicates low battery level and low battery voltage.
INPUT & BATTERY VOLTAGE INFORMATION
Indicates the input voltage or frequency or battery voltage.
Vac: Input voltage, Vdc: battery voltage, Hz: input frequency
3.3. Audible Alarm
Battery Mode
Sounding every 4 seconds.
Low Battery
Sounding every second.
Overload
Sounding twice every second.
Fault
Continuously sounding.
Bypass Mode
Sounding every 10 seconds.
3.4. LCD display wordings index
ABBREVIATION
DISPLAY CONTENT
MEANING
ENA
Enable
DIS
Disable
ESC
Escape
HLS
High loss
LLS
Low loss
BAT
Battery
CF
Converter
TP
Temperature
CH
Charger
FU
Bypass frequency unstable
EE
EEPROM error

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3.5. UPS Setting
Parameter 1: It’s for program alternatives. Refer to below table.
Parameter 2 and Parameter 3 are the setting options or values for each program.
00: Exit setting.
01: Output voltage setting.
INTERFACE
SETTING
Parameter 3: Output voltage
For 208/220/230/240 VAC models, you may choose the
following output voltage:
208: presents output voltage is 208Vac.
220: presents output voltage is 220Vac.
230: presents output voltage is 230Vac (Default).
240: presents output voltage is 240Vac.
For 110/115/120/127 VAC models, you may choose the
following output voltage:
110: presents output voltage is 110Vac.
115: presents output voltage is 115Vac.
120: presents output voltage is 120Vac (Default).
127: presents output voltage is 127Vac.
02:Frequency Converter enable/disable.
INTERFACE
SETTING
Parameter 2 & 3: Enable or disable converter
mode. You may choose for the following two options:
CF ENA: Converter modes enable.
CF DIS: Converter mode disable (Default).

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03: Output frequency setting.
INTERFACE
SETTING
Parameter 2 & 3: Output frequency setting.
You may set the initial frequency on battery mode:
BAT 50: presents output frequency is 50Hz.
BAT 60: presents output frequency is 60Hz.
If converter mode enable, you may choose the
following output frequency:
CF 50: presents output frequency is 50Hz.
CF 60: presents output frequency is 60Hz.
04: ECO enable/disable.
INTERFACE
SETTING
Parameter 3: Enable or disable ECO function. You
may choose the following two options:
ENA: ECO mode enable.
DIS: ECO mode disable (Default).
05: ECO voltage range setting.
INTERFACE
SETTING
Parameter 2 & 3: Set the acceptable high voltage
point and low voltage point for ECO mode.
Press the Down key or Up key.
HLS: High loss voltage in ECO mode.
For 208/220/230/240 VAC models, the setting range
are from +7V to +24V of the nominal voltage (Default:
+12V).
For 110/115/120/127 VAC models, the setting range is
from +3V to +12V of the nominal voltage (Default:
+6V).
LLS: Low loss voltage in ECO mode.
For 208/220/230/240 VAC models, the setting range is
from -7V to -24V of the nominal voltage. (Default: -
12V).
For 110/115/120/127 VAC models, the setting range is
from -3V to -12V of the nominal voltage (Default: -6V).

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06: Bypass mode enable/disable.
INTERFACE
SETTING
Parameter 3: Enable or disable Bypass function.
You may choose the following two options:
ENA: Bypass mode enable.
DIS: Bypass mode disable (Default).
07: Bypass voltage range setting.
INTERFACE
SETTING
Parameter 2 & 3: Set the acceptable high voltage
point and acceptable low voltage for bypass mode.
Press the Down key or Up key to set.
HLS: Bypass high voltage point.
For 208/220/230/240 VAC models:
235-264: setting the high voltage point from
235Vac to 264Vac (Default: 264Vac).
For 110/115/120/127 VAC models:
125-132: setting the high voltage point from
115Vac to 132Vac (Default: 132Vac).
LLS: Bypass low voltage point.
For 208/220/230/240 VAC models:
184-225: setting the low voltage point from
184Vac to 225Vac (Default: 195Vac).
For 110/115/120/127 VAC models:
98-115: setting the low voltage point from
98Vac to 115Vac (Default: 98Vac).
08: Autonomy limitation setting.
INTERFACE
SETTING
Parameter 3: Set the backup time on battery mode
for general outlets.
0-999: setting the backup time in minutes from
0-999 for general outlets on battery mode.
0: When setting as “0”, the backup time will be
only 10 seconds.
999: When setting as “999”, the backup time setting
will be disabled (Default).