Symantec SIEM9750 Parts list manual

Page 1of 26
SIEM9750
Release 1.0
Chassis (FRU) Replacement Guide
Issue: 02
Date: 2011-11-07

Page 2of 26
This document is intended for Symantec support personnel, IBM, or other authorized Symantec Service
Partners.
Symantec Corporation
Address: 350 Ellis St., Mountain View, CA 94043
Website: http://www.symantec.com
Copyright © Symantec Corporation. 2011. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Symantec Corporation.
Trademarks and Permissions
and other Symantec trademarks are trademarks of Symantec Corporation.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Symantec
and the customer. All or part of the products, services and features described in this document may not
be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all
statements, information, and recommendation in this document are provided “AS IS” without warranties,
guarantees or representation of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information and
recommendations in this document do not constitute the warranty of any kind, express or implied.

Page 3of 26
Table of Contents
1. Replacement Procedures – Base Chassis.............................................................................................. 4
2. Replacement Procedures – Hard Disk Drives (HDDs) – Using BIOS Level RAID Utility ......................... 6
3. Replacement Procedures – Failed Power Supply ............................................................................... 13
4. Replacement Procedures – Failed Cooling Fan................................................................................... 14
5. Replacement Procedures – Add In Cards............................................................................................ 15
6. Replacement Procedures – Server Board - Memory .......................................................................... 17
7. Replacement Procedures – Active Midplane – Li-ION Battery ........................................................... 20
8. Configuring SSIM after an SIEM chassis replacement ........................................................................ 22
9. Symantec firmware update procedures for SIEM 9750, SIEM 9751, and SIEM 9752 ........................ 23
10. Hardware Maintenance .................................................................................................................. 25

Page 4of 26
1. Replacement Procedures – Base Chassis
For replacement of any internal parts inside of the Server Chassis, the following picture shows how to
remove the Chassis Cover. Once the chassis screw is removed, press down on the round blue release
tab and then push/slide the cover towards the rear to remove. Installation is the reverse of this.

Page 5of 26
1. Replacement Procedures – Base Chassis (continued)
1.1 Procedure to perform a Base Chassis Replacement:
See Section 4 of this document prior to this procedure.
Step 1 With the replacement chassis next to the defective chassis, the following parts will need to be
transferred to the replacement chassis:
•8 Memory Modules (DIMMs)
•Hard Drives. 2 SATA hard drives and 8 SAS hard drives
•Intel RAID Controller connected to JBOD –
This RAID controller needs to go into the identical PCI-E slot within the Riser Cage of the replacement
chassis. The RAID cable will need to removed and installed in the same position as well.
•Depending upon the type of configuration of the SIEM 9750 onsite, the following other parts will need
to be moved to the replacement chassis if they exist in the failed chassis:
oQLogic QLE2562 8Gb Fibre Channel to PCI Express Adapter – Dual Port
oQLogic QLE2564 8Gb Fibre Channel to PCI Express Adapter – Quad Port
Step 2 Once the previous list of parts have been installed into the replacement server chassis, power
cables can be re-installed to the machine and the Server lid/screw can be reinstalled. The replacement
server can be optionally installed into the same location where the defective machine was located.
Step 3 If a monitor is present, then connect it to the video port on the server. Power on the server.
Step 4 Closely watch the monitor for a successful POST of the server. Check for any errors displayed or
audible beeps from the system.
Step 5 Verify that the system boots normally with no alarms: The triangle symbol (system status LED) on
the local control panel will display this.
Step 6 If the system status LED illuminates Amber during boot, check for any error messages at boot up
on the monitor. If no error messages are displayed, then it will be necessary to extract an Intel System
Event Log to determine what is at fault.
NOTE: Because the hard drive bays are
numbered both physically and logically, It
is very important that the hard drives be
installed into the exact same bays as
they were installed in the defective
chassis. Failure to do this can result in a
Degraded or Failed RAID array.

Page 6of 26
2. Replacement Procedures – Hard Disk Drives (HDDs) –
Using BIOS Level RAID Utility
2.1 RAID 1 – Replacing Internal SATA hard drives installed in the Flex Bay
Determine which HDD has failed – BIOS Level Raid Utility - When the 9750 is booting up, the server
displays the Status of the RAID 1 array and which member drive has failed. If a drive has failed then the
Status of the RAID will normally show as :Degraded.
NOTE: These 2 hard drives utilize the onboard SATA port and
the onboard RAID controller for a software RAID.
2 Hard Drives
and Status
shown by

Page 7of 26
2. Replacement Procedures – Hard Disk Drives (HDDs) –
Using BIOS Level RAID Utility (continued)
Step 1 These hard drives are not Hot Swappable. The 9750 must be properly powered off before the
hard drive can be replaced.
Step 2 Remove the drive tray from the server system by pressing the blue release lever (A) and pushing
it forward to release it and then sliding it out from the front of the system (B).

Page 8of 26
2. Replacement Procedures – Hard Disk Drives (HDDs) –
Using BIOS Level RAID Utility (continued)
Step 3 Place 2 SSDs between the two brackets taking care to align the screw holes in the hard drive with
the grommets that are pre-installed in the brackets and attach each drive using four screws.
Step 4 Attach the drive assembly containing the two installed 2 SSDs to the drive tray using the four
screws that are included with the 2.5-inch fixed hard disk drive kit.

Page 9of 26
2. Replacement Procedures – Hard Disk Drives (HDDs) –
Using BIOS Level RAID Utility (continued)
Step 5 Slide the drive tray containing the installed 2 SSDs into the system until it clicks into place.
Step 6 Connect the other end of the power cable to the two hard disk drives (B).
Note: The solid state drives line up with the screw holes either way. It is possible for the drives to be
installed In either of two 180 degree opposite orientations. Be sure to orient the solid state drives with the
SATA connectors towards the rear with the blue latch.

Page 10 of 26
2. Replacement Procedures – Hard Disk Drives (HDDs) –
Using BIOS Level RAID Utility (continued)
Step 7 Connect one end of the data cables to the SATA connectors on the server board (C) or
SAS/SATA connectors on the SAS/SATA add-in PCI card.
Step 8 Connect the other end of the data cables to the two hard disk drives (D).

Page 11 of 26
2. Replacement Procedures – Hard Disk Drives (HDDs) –
Using BIOS Level RAID Utility (continued)
2.2 RAID 6 – Hard Drive Replacement on RAID 6 on SIEM 9750
These are the External Hot swap SAS Drives on the front of the Server Chassis.
Notice the Amber LED on the hard drive bay to signal a drive failure
Step 1Start by pressing the Green release button so that the locking lever can be released.
Step 2 Pull the hard drive out using the lever.

Page 12 of 26
2. Replacement Procedures – Hard Disk Drives (HDDs) –
Using BIOS Level RAID Utility (continued)
Step 3 Install the hard drive by inserting it into the same empty hard drive bay.
Step 4 Push onto the top of the hard drive as far as possible until it is almost fully flush with the rest of the
drives. Then push up onto the hard drive latch until the drive is fully seated into the drive bay.

Page 13 of 26
3. Replacement Procedures – Failed Power Supply
Replacing a Failed Power Supply (PS)
Step 1 Remove the power cable; Slide the green Tab over
Step 2The power supply can now be pulled from the chassis using the handle on the exterior of the
power supply.
Step 3Insert the replacement power supply into the open slot. Push the power supply until it is flush with
the other power supply.
Step 4 Move the Green tab over so that the power cable can be inserted into the back of the power
supply. Verify that the power supply is fully seated by trying to pull the power supply out of its slot.
Step 5 When the replacement power supply is inserted into the chassis and the AC power cord is
connected, the LED indicator will illuminate Green to signal that the replacement power supply is
functioning normally.
Step 6 Should the replacement power supply continue to show an Amber LED, contact Technical
Support.

Page 14 of 26
4. Replacement Procedures – Failed Cooling Fan
Fan Replacement Procedure
Each System Cooling fan has an associated fault LED on the fan itself. If a fan fails, system management
illuminates the fault LED for the failing fan.
Step 1 To replace the fan, remove the cover from the Server and carefully grab the green curved handle
of the fan that needs replacing.
Step 2 Squeeze the handle of the fan while pulling upward. It will then release from its connector.
Step 3 The new fan can be installed by lining up the electrical connectors and then pushing the fan
downward into its slot.
Also notice the numbering order of the Fans.
NOTE: Fans are replaced
in kits of three – 2 larger
fans, and 1 smaller fan.
Fans 1 – 4 are larger; 5
and 6 are smaller.

Page 15 of 26
5. Replacement Procedures – Add In Cards
Replacing Other PCI Add In Cards:
Step 1 PCI add-in cards are NOT hot-swappable. Before removing or replacing the riser card, you must
first take the device out of service, turn off all peripheral devices connected to the system, turn off the
system by pressing the power button, and unplug the AC power cord from the system or wall outlet.
Be sure that all devices are off and all programs on all devices are not running. If you disconnect any
devices while programs are running, data loss may occur.
Step 2 Remove chassis screw and Lid.
Step 3 Label and Remove any external connections from the defective card installed in the Riser cage.
Step 4 Remove PCI Riser Cage Assembly.
Step 5 Remove screw that holds the defective card into the Riser. Remove the card.
Step 6 Install Replacement cards (if any) into the same slot in the Riser and install screw to secure it in
its slot.
Step 7 Reinstall the Riser Cage.
Step 8 Reinstall the chassis cover and screw.
Step 9 Reconnect all external cable connections to their proper ports on the replacement card.

Page 16 of 26

Page 17 of 26
6. Replacement Procedures – Server Board - Memory
How to Replace a Faulty Dimm
Step 1 Power off the SIEM 9750 and unplug the power cables from the power supplies.
Step 2 If necessary, remove the machine from the cabinet
Step 3 Remove the lid screw and then the top cover of the chassis
Step 4 Label any external connections that might go into PCI devices. Disconnect those connections.
Then remove the Riser Cage Assembly from the chassis by pulling on it straight upward. The hands
should be placed at the 2 places located in light blue before pulling up.

Page 18 of 26
6. Replacement Procedures – Server Board - Memory
(continued)
Step 5 Remove the Clear Air Baffle by pulling on it straight upward
Step 6 Push retaining clips outward to loosen faulty DIMM and then pull upward to remove.
Step 7 With replacement DIMM in hand, align the end notches of the board so that they fit into the edges
of the clips that should already be in the outward position. Insert the memory downward until the clips
automatically lock the DIMM in place.

Page 19 of 26
6. Replacement Procedures – Server Board - Memory
(continued)
Step 8Reinstall the Air Baffle
Step 9Reinstall the Riser Cage and reconnect any cable connections that were installed into PCI
devices
Step 10 Reinstall chassis cover screw and cover.
Step 11 Reinstall chassis back into Server Rack
Step 12 Power on chassis and verify that the amount of memory is normal and that the System Alarm
has cleared.
NOTE: In order to maintain adequate thermal levels, the DIMM blanks must be installed in the
appropriate DIMM slots described below.

Page 20 of 26
7. Replacement Procedures – Active Midplane – Li-ION
Battery
7.1 To remove the RAID battery backup unit, follow these steps:
Step 1 Remove the PCI riser assembly.
Step 2 Remove the processor air duct.
Step 3 Remove the large air baffle.
Step 4 Remove the cable from the rear of the RAID battery backup unit and the midplane board (A).
Step 5 Slide the RAID battery backup unit away from the power supply and lift from theserver system (B).