SYNC EVCP-7KW-S-1PH:32A User manual

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HOME CHARGER
Model no - EVCP-7KW-S-1PH:32A
Quick Start Guide

Download the Sync EV app
The Sync EV app is available to download for Android and iOS:
Once installed, to activate and personalise the App the signup process
must be completed.

The final step during the signup process
presents you with an option to input payment
card details for Sync EV’s future public
charging network. This is not mandatory and it
can be bypassed by clicking the “X” in the top
left hand corner of the screen.
Once you complete the signup process in the app use the built-in QR code scanner to scan
the QR code that comes on the Sync EV chargepoint identification card.
The 4 digit PIN code needed can also be found on the card.
After inputting/scanning the QR Code ID and PIN code the charger is registered to your
account and the Home charging main screen appears.

If the charger is already connected to the
Internet, the status should show “Ready”.
If the status is “No Connection” this means
the unit is not connected to the Internet.
The Sync EV charger will still charge when not
connected, however the charger's smart
features would not be usable.
A. Enable SMART Charging
B. Home Charging Main Screen
C. Public Charging Map
D. QR Code Scanner
E. Help Center
Home Charging Main Screen

Settings
The settings icon can be found at the top
righthand corner of the Home Charging Screen..
When selected, 3 options are displayed:
●Configuration
●User Manual
●Reboot
Configuration
Opens the configuration options. See below for more information.
User Manual
Download the User Manual.
Reboot
Reboots the charger. Helps to resolve a temporary fault on the charger.

Configuration Menu
Name
Personalise the name of your charger. This helps if more than one charger is installed in the
location. The name is displayed on the Home Charger Screen above the photo.
Location
The location your charger can be set on the Sync EV map. This information can then be
shared with other Sync EV users only if chosen to be made public.
Photo
Personalise the picture of the chargepoint in the app. Again, this can help with
Identification.
Smart Charging
See the Smart Charging section of the guide on page 5.
Authentication
When Authentication is enabled the registered app user will receive a notification to start a
charging session once the cable has been inserted. This prevents unwanted use of the
charge point. When disabled the unit will charge immediately after cable is inserted.
Power Management
Charge rate can be adjust from 6A to 32A
Keep-awake Mode
Please see Smart Charging section on page 5
LED Ring Brightness
Adjust the brightness of the chargers light between High, Medium & Low.

To enable Smart Charging please activate the
button highlighted.
You can then tap on the selected “Mode” to adjust
the SMART charging mode and schedule.
Smart Charging
WARNING
Electric vehicles revert to sleep mode if no communication is made with them
when connected. The Sync EV charger utilizes a keep-awake mechanism to
overcome this.

SMART Charging Modes
Disabled
Disables SMART charging. The charger works at
full power without any scheduled charging.
Scheduled
The Scheduled mode allows you to set your Start
time and End time to match your off-peak
electricity tariff or otherwise preferred charging
time.
In this mode, after you plug the car, the charger
doesn’t just start charging at full power but
instead schedules the charge to happen during
the set Start and End time while in the meantime
keeping the car awake with Pulse Charging (this
can be changed in the Keep-awake mode menu).
Optionally, you can set a desired Target charge -
a minimum and optionally - maximum kWh to be
charged during each charging cycle. To ensure
the set minimum kWh the charger may schedule
charging not only during the set Start and End
time but also include a charging period at full
power at the start of the charging cycle.
Optionally, you can also enter the electricity cost
during standard and off-peak periods, to be
tracked and used in reports (coming soon).

Modes
Аgile Octopus
If you are on the Agile Octopus tariff, choose this
option to optimise your charging schedule based
on the current price per kWh.
You can set your price threshold (p/kWh) to
instruct the charger to charge during times when
the price is below that.
Octopus GO
If you are on the Octopus GO tariff, choose this
mode to have the charging scheduled during the
times with discounted price per kWh.
Set Target Charge
You can set a target charge to ensure that you
get a certain minimum amount of kWh charged
during every charging cycle, at the lowest cost
possible.
If you also set a limit (max kWh), charging will
stop after this amount of kWh is charged.

Troubleshooting Guide
Solid Yellow Indicates unit has power but is not connected to the Sync EV
network.
Flashing Yellow Indicates charging session has ended successfully and/or
vehicle battery is fully charged.
Solid Blue Indicates unit has power and is connected to the Sync EV
network.
Flashing Blue
Indicates vehicles is connected and unit is awaiting instruction
for operation. (i.e. scheduled start time or manual start via
Smart App)
Solid Green Indicates vehicle is currently in charging programme (Slight
Pulse).
Pulsing
Blue/Green Indicates unit is in scheduled charging mode.
Red Indicates unit is in fault mode.
During the signup process an option to input payment card details for Sync EV’s future
public charging network. This is not mandatory and it can be bypassed by clicking the “X”
in the top left hand corner of the screen.

Quick fault rectification guide
Step 1
Remove the charging cable from the unit
Step 2
Isolate the charger power at the main fuse board (relevant circuit will be labelled) for a
minimum of 30 seconds.
Step 3
Switch units power back on, units Halo ring should be solid yellow and provided the
internet signal is sufficient the Halo ring should turn solid blue within two minutes.
Step 4
Reload the Sync EV App on your mobile device and the unit should now revert to
programmable mode and be ready to use.
Should this simple process not resolve the issue then our technical team are available to
assist on 0044 1293 227523.
Should your unit frequently revert to fault mode the likelihood is poor WiFi connection.
Our optional GPS connectivity SIM card solution is one option, offering on average 3
years use or an Ethernet solution is possible.