Syscom Video AV Series User manual

1 GENERAL DESCRIPTION................................................................................................................ 5
2 KEY PHONE SPECIFICATIONS....................................................................................................... 5
2.1 KEY PHONE LAYOUT ............................................................................................ 5
KEY PHONE MODEL COMPARISON............................................................................... 6
KEY PHONE LED....................................................................................................... 6
CO Line LED(Dual Color, Tri Status) ................................................................................6
Other Function Keys Display..............................................................................................7
KEY PHONE RINGING FREQUENCY .............................................................................. 7
KEY PHONE OPERATION...................................................................................................................... 8
OUTGOING DIALING .................................................................................................... 8
Press (0);CO Auto Hunting.................................................................................................8
Press DSS Key; Directed Trunk dialing..............................................................................8
Press #4 + CO Line No.; Directed Trunk Hunting..............................................................9
CO Hot Line Call ................................................................................................................9
Off Hook; CO Auto Hunting...............................................................................................9
System Speed Dialing Operation ........................................................................................9
System Speed Dialing programming...................................................................................9
Individual Speed Dialing Operation (20 sets)................................................................... 10
Individual Speed Dialing programming............................................................................10
INTERCOM CALL .......................................................................................................11
Common Intercom Call..................................................................................................... 11
Ext. Hot Line Call .............................................................................................................11
Ext. Console Calling ......................................................................................................... 11
Attendant Hot Line Call.................................................................................................... 11
WHILST TALKING FUNCTION OPERATION ................................................................... 12
Normal Call Hold..............................................................................................................12
Exclusive Call Hold ..........................................................................................................12
Retrieve Call From Hold...................................................................................................13
Auto-Hold by Paging ........................................................................................................13
Call Transfer......................................................................................................................13

CALL ANSWERING.................................................................................................... 14
Internal/External Call Answering...................................................................................... 14
Internal Call Auto Answer.................................................................................................14
Call Pick Up: Total 6 Modes.............................................................................................14
Door-Phone Answering..................................................................................................... 15
Door-Lock Release............................................................................................................15
OPERATION WHILE DIALING BUSY EXTENSION............................................................ 16
3.5.1 Internal Automatic Recall ........................................................................................ 16
3.5.2 Trunk Queuing..........................................................................................................16
3.5.3 Barge-In....................................................................................................................17
3.5.4 Monitoring................................................................................................................17
3.5.5 Last Number Redialing ............................................................................................17
3.5.6 Automatic Redialing.................................................................................................17
PAGING FUNCTION ................................................................................................... 18
All Internal & External Zone Paging................................................................................18
All Internal Zone Paging...................................................................................................18
All External Zone Paging..................................................................................................18
Directed Internal Zone Paging .......................................................................................... 18
Directed External Zone Paging.........................................................................................19
CO Auto-Paging................................................................................................................ 19
Meet Me Paging................................................................................................................19
CONFERENCE CALLS ............................................................................................... 20
Secret Conversation Release.............................................................................................20
Conference Calls...............................................................................................................20
Three-Party Conversation .................................................................................................20
ADDITIONAL FUNCTION OPERATIONS......................................................................... 21
Outgoing Dialing Signal Switch (DTMF/ Pulse)..............................................................21
Intercom Call Auto-answering..........................................................................................21
Back-ground Music...........................................................................................................21
Off Hook Call Announcement (OHCA)............................................................................22
Baby Monitoring...............................................................................................................22
Surroundings-Monitoring..................................................................................................22

Hotel Account Setting .......................................................................................................22
System Data Detection......................................................................................................23
Digital Voice Service Setting ............................................................................................23
EXT.INDIVIDUAL FUNCTION SETTING ......................................................................... 24
Account Code Operation...................................................................................................24
Ext. Call Forwarding.........................................................................................................24
Individual Ext. Password Protection................................................................................. 25
3.9.4 Standard Function Free Programming .....................................................................26
Digital Volume/Frequency Control ...................................................................................26
Console’s Local Alarm/System Time Setting.................................................................... 27
Other Ext. Alarm Programmed by consoles......................................................................27
Common Ext. LocalAlarm Setting...................................................................................28
System’s Program Setting ................................................................................................. 28
Ext. “USER HELP”...........................................................................................................28
Authorization Codes Operation......................................................................................... 28
Leave-message Function Setting....................................................................................... 28
SYSTEM SERVICE GRADE SETTING............................................................................ 29
Day/Night Service Switch.................................................................................................29
Manual/Auto Switch Mode...............................................................................................29
CHARACTERISTIC FUNCTIONS ................................................................................... 30
Calculator Function...........................................................................................................30
Phone-Book....................................................................................................................... 30
4 SLT FUNCTION OPERATIONS.................................................................................................... 33
4.1 DIRECTED TRUNK DIALING................................................................................ 33
4.2 CO AUTO HUNTING.......................................................................................... 33
4.3 EXT.TO EXT.CALLING ...................................................................................... 33
4.4 EXT.CONSOLE CALLING................................................................................... 33
4.5 CO/EXT.ON HOLD........................................................................................... 33
4.6 DOOR PHONE CALLING .................................................................................... 33
4.7 CALL FORWARD PROGRAM/CANCEL ................................................................. 34
4.8 DO-NOT-DISTURB PROGRAM/CANCEL .............................................................. 34

4.9 INDIVIDUAL EXT.CIPHER LOCK/CANCEL LOCK (NOTE:CIPHERS TOTAL 3DIGITS)..34
4.10 EXT.INDIVIDUAL SPEED-DIALING..................................................................... 35
4.11 REDIALING OPERATION................................................................................... 35
4.12 ACCOUNT CODE OPERATION .......................................................................... 35
4.13 RETRIEVE INTERNAL/EXTERNAL CALL FROM HOLD .......................................... 35
4.15 EXTENSION ALARM SETTING ......................................................................... 36
4.16 EXTERNAL CALL PARK OPERATION ................................................................. 36

1General Description
Thank you for choosing Syscom AV Series Key Telephone System.
This Operation Manual gives clear description of all the steps for Key Telephones operation.
This manual will assist you to achieve telecommunication services & management of the
highest quality, so please spend some time reading this manual in detail and have a good
understanding of the operation steps.
2 Key Phone Specifications
2.1 Key Phone Layout
1) Hook Switch
2) LCD Display
3) DSS Keys
4) Message LED
5) Dial/Redial Key
6) Delete/Speed Dialing Key
7) Select/Transfer/Flash Key
8) Menu/HOLD Key
9) Handsfree LED
10) Confirm/Handsfree Key
11) Micro Phone 20) Handset Speaker
12) UP Key
13) DOWN Key
14) FUNCTION Key
15) Handset Wall
Mount Clip
16) Speaker
17) Calculator
18) Phonebook/names
19) Telephone Receiver
Note: The function key is also used in Phone-Book Function.
21) Handset
22) Handset Microphone
23) Handset Spring-cord Jack
24) Spring Cord
25) Line-cord Jack
26) Spring-cord Jack
27) Table/ Wall Mount Bracket
28) Operations Card
KEYPHONE

Unused
Local Use
Others Use
CO Ringing
CO Transfer
Local Hold
Normal Hold
Other Ext
Normal Hold
Local Hold
Exclusive Hold
Steady Off
Steady
Green
Steady
Red
Red Flash
100ms on/off
RD/GR Flash
250ms R/G
Green
250ms on/off
R
ed
250ms on/off
Green
1Sec
Green Red
Key Phone Model Comparison (●Available;- Unavailable)
MODEL DESCRIPTION DSS Keys Hands free
dialing
Hands free
Speaker OHCA
LCD
Display
Phone
Book
KP20X Standard Phone 15 Keys ●- - - -
KP20XLB Big LCD Phone 15 Keys ●- -
●-
KP20XDB Deluxe Phone 15 Keys ●●●●-
KP20S Standard Phone 25 Keys ●- - - -
KP20LB Big LCD Phone 25 Keys ●- -
●-
KP10DB Deluxe Phone 25 Keys ●●●●-
KP70 Deluxe Phone 20 Keys ●●- ●●
Key Phone LED
CO Line LED(Dual Color, Tri Status)

Other Function Keys Display
Key Phone Ringing Frequency
Key Phone Ringing
250ms on/off/on
500ms on/off/on
3S off
1S on 3S off
250ms on/off/on
3250ms off
500ms on/off
250ms on/off/on
2750ms off
Ext. Ringing
Voice Call
Ext. Ringing
Ringing Call
CO Ringing
Common
Hold Recall
Exclusive
Hold Recall
Trunk Queuing
Indicator Ringing
Green Red
Hands free LED
Program
Conf./DND LED
DND
Conf./DND LED
Night Transfer
Auto-redialing
Save LED
Call Forward
Forward LED
Red
250ms on/off
Red
100ms on/off
Red
100ms on/off
Red
100ms on/off
100ms on/off
Red

Key Phone Operation
In the following Operation flow-charts:
※Characters with textbox indicates operation steps.
※Characters without textbox indicates status.
Outgoing dialing
Outgoing dialing
DESCRIPTION
1. AV Series System provides two types of signals.
A. DTMF dialing
B. Pulse Dialing
2. System provides One-touch CO Hunting code; Refer to system program in Zone 202.
Defaults: Press “0” to CO auto hunting
Note: When operating “Press (0), CO Auto Hunting”, only can hunt Lines of the
External Zone this Ext. belongs to.
3. All the CO DSS keys of SYSCOMAV Series” are dual Color, Tri status LED.
Green Light: Local Ext. Use
Red Light: Other Ext. Use
Press (0);CO Auto Hunting
Note: When all CO are busy, the local phone gives a busy tone, and the LCD Key phone
displays ”Your CO Busy！”
Press DSS Key; Directed Trunk dialing
Auto CO Access Hear Dial Tone Dialing
On Hook
Off Hook
On Hook
Off Hook
Hear Dial Tone Dialing

Press #4 + CO Line No.; Directed Trunk Hunting
CO Hot Line Call
Refer to system program in Zone 508.
Off Hook; CO Auto Hunting
Refer to system program in Zone 240.
◎Program
◎To Cancel
Note: After programming the function of “Off hook toAuto hunt CO”, you should press
“SPK” Key before calling an Extension.
System Speed Dialing Operation
Regular & console operator handset
System Speed Dialing programming
Console operator handset only
Cancel the above function
CO Line No.
On Hook
Off Hook
Hear Dial Tone Dialing
Auto dialing the CO Phone No.
Programmed with Zone508
Off Hook
Start-using “Off hook to auto hunt CO”
On Hook
Off Hook
Dialing system SPD number
3 digits SPD code
On Hook 3 digits SPD code Telephone number
Next speed dial code
o
r
To leave

Individual Speed Dialing Operation (20 sets)
Regular & console operator handset
Individual Speed dialing code has two types and total 20 sets.
A. Numeric Key (0~9) 10 sets
B. DSS Key (DSS01~DSS10) 10 sets
Note: Add 0 as per programmed Numeric Key (0~9) for the individual numeric speed dial
operation.
Individual Speed Dialing programming
Console Operator handset
Regular handset
On Hook or
Telephone number
Next speed dial code
o
r
To leave
or
Numeric Key (00~09)
On Hook
Off Hook
Dialing individual SPD number
Directed CO
On Hook or
Numeric key (0~9)
Telephone number
Next speed dial code
o
r
To leave

Intercom Call
Intercom Call
DESCRIPTION
1. AV Series system provides two kinds of Call Methods, programmed with Zone 207.
A. Voice Call
B. Ringing Call ---------- Default
2. During intercom operation, press“＊”to change the call method.
3. AV Series system provides two kinds of Ext. Dial Tone, programmed with Zone 208.
A. Constant Tone ---------- Default
B. Desultory Tone
4.During Intercom Call, LCD display as:
A. Caller’s Ext. LCD: Receiver’s Ext. No. and in-use status
B. Receiver’s Ext. LCD: Caller’s Ext. No.
Common Intercom Call
Ext. Hot Line Call
Refer to system program in Zone 508.
Ext. Console Calling
Refer to system program in Zone 201.
Attendant Hot Line Call
Refer to system program in Zone 505-ST-IP=4.
Dial Ext. No. / Ext. appointed DSS Key
On Hook
Off Hook
Auto call the attendant
On Hook
Off Hook
Auto dialing the Ext. No.
Programmed with Zone508
Off Hook
Auto call the attendant
Off Hook

Whilst Talking Function Operation
Whilst Talking Function Operation
DESCRIPTION
SYSCOM AV Series Systems have many innovations in Key Phone operations. Please
contact your SYSCOM representative for a suitable Program.
E.G.:
1. Auto-Hold by paging: Press “PAGE” Key whilst talking, system will automatically
hold the line.
2. Auto-Transfer by Answer-paging: Paging to auto-hold the line; After answering
paging, the call will be auto-transferred to the answering-page Ext.
3.AutoPick-Up.
4. Using Calculator whilst talking.
Normal Call Hold
The other side can hear music-on-hold.
Every Ext. Phone can retrieve this on-hold CO/Ext. Line.
Note: At that moment, the on-hold CO./Ext. line DSS Key’s LED begins to flash.
Exclusive Call Hold
Refer to system program in Zone 242; the other side can hear music-on-hold,
Only the local phone can retrieve this on-hold CO/Ext. Line.
Note: When on Exclusive Hold, the on-hold CO/Ext. line’s DSS Key LED flashes slowly.
Whilst Talking Call Hold (The other side
can hear music-on-hold)
Exclusive Hold (The other side
can hear music-on-hold)
Whilst Talking

Retrieve Call From Hold
Pick up the on-hold CO/Ext. Line and answer the call.
Retrieve◎Internal Call: Hold/Exclusive Hold
◎Retrieve External Call: Hold/Exclusive Hold
Note:
Normal Hold Answer: Every Ext. Phone can retrieve this on-hold CO/Ext. Line.
Exclusive Hold Answer: Only the local phone can retrieve this on-hold CO/Ext. Line.
Auto-Hold by Paging
This function is especially for AV Series Systems.
Call Transfer
Transfer the current call to other Ext.
◎Direct Transfer
◎Indirect Transfer
◎Auto-Transfer by Answer-paging
The DSS Key which the
On hold Ext. No. belongs to Answer the on hold call
Off Hook
#401~#4XX Directed CO Line
The DSS Key which the
On hold CO Line belongs to
Off Hook
Answer the on hold call
Auto-Hold the on talk Line
Whilst Talking
Call Transfer
Ext. No.
Whilst Talking
Call
Transfer
Answer RightExt. No.
Whilst Talking
Answer paging Call Auto-
Transfer
Whilst Talking On Hook

Call Answering
Call Answering
DESCRIPTION
There are 5 types of Call Answering as below:
1. Internal Call Answer
2. External Call Answer
3. Door Phone Answer
4. Answer paging (Refer to Chart 6)
5. Special Answer Call Pick Up
Internal/External Call Answering
Internal Call Auto Answer
Only the key phones with hands free speaker have this function.
Note: Press “at/mic” Key to cancel the Internal Call AutoAnswer.
Call Pick Up: Total 6 Modes
◎Group Call Pick-Up: Pickup a ringing extension within your work group.
(External/Internal Calls)
◎General Call Pick-Up: Pickup any extension in the system. (External/Internal Calls)
◎Directed Group Pick-Up: Pickup a ringing extension within the directed group.
(External/Internal Calls)
Ext. Phone Ringing
Hans free Speaker
A
nswer the Call
Off Hook
“at/mic” LED
On (Red Light)
Internal Call
Auto Answer
On Hook
Ext. within other
Group ringing
Directed Group
Pick-Up
*2Group No. of the
ringing Ext.
1~8
Off Hook

◎Directed Ext. Pick- Up: Pick up a directed ringing extension. (External/Internal Calls)
◎Directed CO Line Pick-Up: Pick up the call of the directed CO Line.(External/Internal)
◎CO Line Auto Pick-Up: Refer to system program in Zone 506-ST-06.
Door-Phone Answering
Door-Lock Release
◎Door-lock Release while on Door Phone call
◎System directly releases Door-lock (#61 means release the 1st Door Lock, #62
means release the 2nd Door Lock.)
*
On Door Phone call Door-Lock Release
Other Ext. ringing Directed Ext.
Pick-Up
*2Ringing Ext. No.
Off Hook
Directed CO
Line Pick-Up
*2Ringing CO
Line No.
Any CO Call in Off Hook
CO Line Auto Pick-Up
Any CO Call in Off Hook
Door Phone Ringing Ext. Ringing Door Phone Answering
Off Hook
Off Hook
Door-Lock Release
On Door
Phone Call

Operation while Dialing Busy Extension
Operation while dialing busy extension
DESCRIPTION
Many functions of AV Series products should be coordinated with System Program
setting, so please contact your SYSCOM representative for a suitable Program.
3.5.1 Internal Automatic Recall
While calling an extension and hearing busy Tone, you may use the function “Internal
Automatic Recall”.
◎Leave-message: coordinated with system program in Zone 500, 501.
Note:
1. The “MSG” LED of the “Extension with message” (Receiver) will flash; at that time,
LCD phones will display the message information.
2. After finishing leaving message, system will Automatically Recall the Caller’s Ext. and
remind the Receiver’s Ext. as soon as the receiver’s Ext. has released the line.
3. Leaving-message has different grades (refer to system program in Zone 504-ST-IP=3).
It only can takes effect from the superior level to the subordinate level or between
equivalent levels.
◎Answering the leave-message
3.5.2 Trunk Queuing
While accessing a trunk and hearing busy tone, you may use the function of “Trunk
Queuing”.
System will call the extension which has queued the trunk as soon as the queued trunk
becomes idle; at that time, the extension can use this trunk line by Off-Hook.
Call an Ext. Receiver’s Ext.
Bus
y
/No Answe
r
Finished Leaving Message
Receiver’s Ext.
MSG LED Flash Call back the Caller’s Ext.
Off Hook
Hunt CO Finished Trunk Queuing
Hearing
Busy Tone

3.5.3 Barge-In
Refer to system program in Zone 504-ST-01.
Note:
1. Barge-In has different levels. The superior level can leave message for the subordinate
level, as well as the equivalent levels can leave messages for each other.
2. It gives a warning tone when barge-in.
3. System provides Tri-Parties conference function after barge-in.
3.5.4 Monitoring
Refer to system program in Zone 504-ST-02.
Note:
1. Monitoring has different levels. The superior level can monitor the subordinate level,
but equivalent levels cannot monitor each other.
2. It gives no signal when monitoring.
3.5.5 Last Number Redialing
Note: When redialing the last number, system auto hunts CO Line.
3.5.6 Automatic Redialing
Dialing the telephone No. repeatedly
Note:
1. Refer to system program in Zone 120, 121,123 for setting the auto-dialing times,
dialing waiting time and auto-dialing alternate time.
2. When operating this function, the “save” LED flashes quickly.
Auto hunting CO and redialing
On Hook
Off Hook
Called Party Busy/no answer Automatic Redialing
OPER
Call an Ext./Hunt CO Barge In
Hearing
Busy Tone
Monitoring
OPER
Call an Ext./Hunt CO Hearing
Busy Tone

Paging Function
Paging
DESCRIPTION
1. AV Series Systems provide one-touch function for Paging.
2. AV Series Systems provide 5 types of traditional paging modes.
3. AV Series Systems also provide one type of special paging function: COAuto Paging.
4. Paging function starts with an Indicator Tone lasting 1sec.
All Internal & External Zone Paging
Note: “Page”Key can be set as “All Internal & External Zone Paging”.
Refer to System Program in Zone 500.
All Internal Zone Paging
Note: “Page”Key can be set as “All Internal Zone Paging”.
Refer to System Program in Zone 500.
All External Zone Paging
Note: “Page”Key can be set as “All External Zone Paging”.
Refer to System Program in Zone 500.
Directed Internal Zone Paging
Max: 8 Groups. Refer to “Internal-Grouping”
All Internal & External
Zone Paging
Off Hook
All Internal Zone Paging
Off Hook
All External Zone Paging
Off Hook

Directed External Zone Paging
Max: 8 Groups. Refer to “External-Grouping”
CO Auto-Paging
Coordinated with Voice Service Card
Note:
1. This function must be coordinated with Voice Service Card.
2. After the voice service answers the incoming external call, a page-password is needed
for “CO Auto-Paging” function.
3. After entering the correct page-password, you can hear a paging Indicator Tone.
4. Refer to system program in Zone 301 IP=5 for page-password setting.
5. CO Auto Paging is to page all internal & external zones.
Meet Me Paging
Note: Refer to system program in Zone 506-ST-IP=8 for “Off-Hook to auto answer
paging” function setting of Individual Ext.
Hearing Paging Answer Paging
Off Hook
Directed Internal
Zone Paging
Internal Zone
Number (1~8)
Off Hook
Directed External
Zone Paging
External Zone
Number (1~8)
Off Hook
CO Call in CO Auto
Paging
V
oice Service
Answer Page-Password

Conference Calls
Secret Conversation Release/Conference Calls/Three-party Conversation
DESCRIPTION
1. Secret Conversation Release: Ext. whilst talking with Ext. /CO, permits a 3rd party
extension to join the conversation.
2. Conference Calls: Ext. whilst talking with Ext. /CO, calling other Ext. /CO to join the
conversation.
3. Tri-parties Conversation: Ext. whilst talking with Ext. /CO, talking with other two CO
lines by turn.
Secret Conversation Release
After Internal/External Secret Conversation is released, any other extensions can join the
conversation by calling the extension which has operated this function.
Note: Secret Conversation Function permits one extension to join the conversation
without level control.
Conference Calls
Maximum of three (3) Parties
Note: Conference Calls Function permits “2 Ext. & 1 CO”, “1 Ext. & 2 CO” or “3 Ext.” to
have a conversation.
Three-Party Conversation
This function permits an extension to talk with two CO lines by turns.
Ext. talk with CO/Ext. Secret Conversation Release
Talk with an Ext. Conferencing
Call another Ext./CO
Talk with a CO 3-Parties
Converse
Call another CO
Switch between
2 External calls