Tanberg E20 Service manual

D14330.05 ADMINISTRATOR GUIDE TANDBERG E20—MARCH 2009 1
What’s in this Guide? Introduction Getting Started Using E20 The Settings Administrator Settings
www.tandberg.com
TANDBERG E20
Administrator Guide

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What’s in this Guide? Introduction Getting Started Using E20 The Settings Administrator Settings
What’s in this guide?
Introduction
Intellectual Property Rights ............................. 5
Trademark..................................................... 5
Disclaimer..................................................... 5
Patent Information........................................ 6
Copyright Notice .......................................... 6
Safety Instructions .......................................... 7
Water and Moisture ..................................... 7
Cleaning........................................................ 7
Ventilation..................................................... 7
Lightning....................................................... 7
Dust.............................................................. 7
Vibration ....................................................... 8
Power Connection and Hazardous Voltage .. 8
Servicing....................................................... 8
Accessories.................................................. 9
Communication Lines .................................. 9
Environmental Issues ...................................... 9
Digital User Guides .................................... 10
European Environmental Directives ........... 10
Waste Handling .......................................... 10
Information for Recyclers ........................... 10
Getting Started
Connecting the E20....................................... 12
Using the keypad to configure the E20 ......... 13
Setting up the E20 from remote ................... 14
Using the E20
Connecting the E20....................................... 16
Adjusting the E20 camera ............................. 16
The E20 keyboard.......................................... 17
Operating the softkeys.................................. 17
Navigation principles ..................................... 18
Selfview ........................................................ 18
Calling someone by dialing their number ...... 19
Answering an incoming call........................... 19
Switching between handset, loudspeaker and
headset.......................................................... 19
Calling someone using the phone book ........ 20
Searching in the phone book......................... 20
Adding entries to My contacts ...................... 21
Switching between two calls ........................ 21
Blind transfer ................................................. 22
Consultative transfer ..................................... 22
What’s in this guide?
The Settings menu
Description of the Settings available ............. 24
The Settings ............................................... 24
System Settings ......................................... 24
System information .................................... 25
The Administrator Settings
Description of the Administrator Settings ..... 27
Provisioning ................................................... 27
IP settings ..................................................... 27
Advanced settings......................................... 28
Audio .......................................................... 28
Camera 1.................................................... 28
CapsetFilterDebug ..................................... 28
Conference 1.............................................. 28
Network 1 .................................................. 29
Network services ...................................... 29
Phonebook ................................................. 30
Provisioning ................................................ 30
SIP.............................................................. 31
Standby ...................................................... 32
System Unit................................................ 32
Time ........................................................... 32
Video .......................................................... 32
Resetting the E20.......................................... 32
Mechanical dimensions................................. 33

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What’s in this Guide? Introduction Getting Started Using E20 The Settings Administrator Settings
Introduction
Chapter 1
Introduction

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What’s in this Guide? Introduction Getting Started Using E20 The Settings Administrator Settings
Introduction
Thank you for choosing TANDBERG!
Your TANDBERG E20 has been designed to give you
many years of safe, reliable operation.
You will find that in some places information has
been copied from other chapters (but adapted, when
needed) to let you have all the relevant information
there and then.
This helps eliminating the need to read through
long sections before you can even think of getting
started.
Our main objective with this Administrator Guide is
to address your goals and needs. Please let us know
how well we succeeded!
We recommend you visit the TANDBERG web site
regularly for updated versions of this Administrator
Guide.
This can be found on http://www.tandberg.com/
docs

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Introduction
Intellectual Property Rights
This Administrator Guide and the Products to which it relates contain
information that is proprietary to TANDBERG and its licensors.
Information regarding the Products is found on the page entitled License
Agreements and Patent Information.
This Administrator Guide may be reproduced in its entirety, including
all copyright and intellectual property notices, in limited quantities in
connection with the use of the Products. Except for the limited exception
set forth in the previous sentence, no part of this Administrator Guide may
be reproduced, stored in a retrieval system, or transmitted, in any form, or
by any means, electronically, mechanically, by photocopying, or otherwise,
without the prior written permission of TANDBERG. Requests for such
permission should be addressed to [e-mail].
Trademark
TANDBERG® is a registered trademark belonging to Tandberg ASA. Other
trademarks used in this document are the property of their respective
holders.
COPYRIGHT © 2009, TANDBERG
All rights reserved.
Philip Pedersens vei 20
1366 Lysaker, Norway
Tel: [phone] Fax: [phone]
E-mail: [e-mail]
Disclaimer
The specifications for the Products and the information in this document
are subject to change at any time, without notice, by TANDBERG.
Every effort has been made to supply complete and accurate information in
this Administrator Guide, however, TANDBERG assumes no responsibility
or liability for any errors or inaccuracies that may appear in this document
INTELLECTUAL PROPERTY RIGHTS
The Products that are covered by this Administrator Guide are protected
under copyright, patent, and other intellectual property rights of various
jurisdictions.
This Product is COPYRIGHT © 2009, TANDBERG. All rights reserved.

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Introduction
Patent Information
The products described in this manual is covered by the following patents:
US7,010,119,
US,7,327,785 - US7,295,613 - US7,283,588
EP01953201 - GB1338127
An updated list of the patents applying can be found on
www.tandberg.com/tandberg_pm.jsp.
Copyright Notice
The product that is covered by this Administrator Guide is protected
under copyright, patent, and other intellectual property rights of various
jurisdictions. This product is Copyright © 2009, Tandberg Telecom AS. All
rights reserved. This product includes copyrighted software licensed from
others.
A document describing the copyright notices and the terms and conditions
of use can be found at: http://www.tandberg.com/docs.
IMPORTANT: USE OF THIS PRODUCT IS SUBJECT IN ALL CASES TO
THE COPYRIGHT RIGHTS AND THE TERMS AND CONDITIONS OF
USE REFERRED TO ABOVE. USE OF THIS PRODUCT CONSTITUTES
AGREEMENT TO SUCH TERMS AND CONDITIONS.

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Introduction
Safety Instructions
For your protection please read these safety instructions completely before
you connect the equipment to the power source. Carefully observe all
warnings, precautions and instructions both on the apparatus and in these
operating instructions. Retain this manual for future reference.
Water and Moisture
Do not operate the apparatus under or near water—for example near a
bathtub, kitchen sink, or laundry tub, in a wet basement, near a swimming
pool or in other areas with high humidity.
• Never install jacks for communication cables in wet locations unless the
jack is specifically designed for wet locations.
• Do not touch the product with wet hands.
Cleaning
Unplug the apparatus from communication lines, mains power-outlet or
any power source before cleaning or polishing. Do not use liquid cleaners
or aerosol cleaners. Use a lint-free cloth lightly moistened with water for
cleaning the exterior of the apparatus.
Ventilation
Do not block any of the ventilation openings of the apparatus. Never cover
the slots and openings with a cloth or other material. Never install the
apparatus near heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
Do not place the product in direct sunlight or close to a surface directly
heated by the sun.
Lightning
Never use this apparatus, or connect/disconnect communication cables or
power cables during lightning storms.
Dust
Do not operate the apparatus in areas with high concentration of dust.

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Introduction
Vibration
Do not operate the apparatus in areas with vibration or place it on an
unstable surface.
Power Connection and Hazardous Voltage
The product may have hazardous voltage inside.
• Never attempt to open this product, or any peripherals connected to the
product, where this action requires a tool.
• This product should always be powered from an earthed power outlet.
• Never connect attached power supply cord to other products.
• In case any parts of the product has visual damage never attempt to
connect main power, or any other power source, before consulting
service personnel
• The plug connecting the power cord to the product/power supply serves
as the main disconnect device for this equipment. The power cord must
always be easily accessible.
• Route the power cord so as to avoid it being walked on or pinched by
items placed upon or against it. Pay particular attention to the plugs,
receptacles and the point where the cord exits from the apparatus.
• Do not tug the power cord.
• If the provided plug does not fit into your outlet, consult an electrician.
• Never install cables, or any peripherals, without first unplugging the
device from its power source.
Servicing
• Do not attempt to service the apparatus yourself as opening or removing
covers may expose you to dangerous voltages or other hazards, and will
void the warranty. Refer all servicing to qualified service personnel.
• Unplug the apparatus from its power source and refer servicing to
qualified personnel under the following conditions:
• If the power cord or plug is damaged or frayed.
• If liquid has been spilled into the apparatus.
• If objects have fallen into the apparatus.
• If the apparatus has been exposed to rain or moisture
• If the apparatus has been subjected to excessive shock by being
dropped.
• If the cabinet has been damaged.
• If the apparatus seems to be overheated.
• If the apparatus emits smoke or abnormal odor.
• If the apparatus fails to operate in accordance with the operating
instructions.

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Introduction
Accessories
Use only accessories specified by the manufacturer, or sold with the
apparatus.
Communication Lines
Do not use communication equipment to report a gas leak in the vicinity of
the leak.
Environmental Issues
Thank you for buying a product which contributes to a reduction in
pollution, and thereby helps save the environment. Our products reduce
the need for travel and transport and thereby reduce pollution.
Our products have either none or few consumable parts (chemicals, toner,
gas, paper).
TANDBERG’s Environmental Policy Environmental stewardship is important
to TANDBERG’s culture. As a global company with strong corporate
values, TANDBERG is committed to following international environmental
legislation and designing technologies that help companies, individuals and
communities creatively address environmental challenges.
TANDBERG’s environmental objectives are to: Develop products that
reduce energy consumption, CO2 emissions, and traffic congestion
• Provide products and services that improve quality of life for our
customers
• Produce products that can be recycled or disposed of safely at the end
of product life
• Comply with all relevant environmental legislation.

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Introduction
Digital User Guides
TANDBERG is pleased to announce that we have replaced the printed
versions of our user guides with digital versions available on the
TANDBERG web site: http://www.tandberg.com/docs. The environmental
benefits of this are significant. The user guides can still be printed locally,
whenever needed.
European Environmental Directives
As a manufacturer of electrical and electronic equipment TANDBERG
is responsible for compliance with the requirements in the European
Directives 2002/96/EC (WEEE - Waste Electrical and Electronic Equipment)
and 2002/95/EC (RoHS).
The primary aim of the WEEE Directive and RoHS Directive is to reduce
the impact of disposal of electrical and electronic equipment at end-of-life.
The WEEE Directive aims to reduce the amount of waste electrical and
electronic equipment sent for disposal to landfill or incineration by requiring
producers to arrange for collection and recycling.
The RoHS Directive bans the use of certain heavy metals and brominated
flame retardants to reduce the environmental impact of WEEE which is in
landfill or incinerated. TANDBERG has implemented necessary process
changes to comply with the European WEEE Directive (2002/96/EC) and
the European RoHS Directive (2002/95/EC).
Waste Handling
In order to avoid the dissemination of hazardous substances in our
environment and to diminish the pressure on natural resources, we
encourage you to use the appropriate recycling systems in your area.
Those systems will reuse or recycle most of the materials of your end of
life equipment in a sound way.
TANDBERG products put on the market after August 2005 are marked
with a crossed-out wheelie bin symbol that invites you to use those
take-back systems.
Please contact your local supplier, the regional waste administration or
visit our web page http://www.tandberg.com/recycling if you need more
information on the collection and recycling system in your area.
Information for Recyclers
As part of compliance with the European WEEE Directive, TANDBERG
provides recycling information on request for all types of new equipment
put on the market in Europe after 13 August 2005.
Please contact TANDBERG and provide the following details for the
product for which youwould like to receive recycling information:
• Model number of TANDBERG product
• Your company’s name
• Contact name
• Address
• Telephone number
• E-mail.

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Getting started
Chapter 2
Getting Started

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Getting started
Connecting the E20
Connect the cables as shown below. Note that if you have only one LAN
connection, you may connect the E20 to this and your PC to the E20. In
this way the two units will share the LAN access.
Power supply HandsetLocal area network
(LAN)
Optional PC
connection
Optional telephone
style headset
connection
For future
applications

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Getting started
4. To be able to dial, you need to configure the SIP settings. In the Settings
> Administrator Settings > Advanced Settings > SIP, set SIP Mode to
Off before doing anything else. Set Default Transport to Auto (which is
the same as default), Proxy1 Discovery to Manual, You must also enter
the IP address of the Proxy (Proxy is your PBX/VCS or OCS) and you
must enter the URI of your E20. Set the SIP Mode back to On.
5. If your SIP Server/PBX uses user authorization you need to supply a
user-id and password. This is done in Settings > Administrator Settings
> Advanced Settings > Advanced Configuration > SIP > Profile1 >
Authentication 1.
6. You may want to use a TMS phonebook. If you have this and no entries
are displayed after configuring, you must make sure that your unit is
registered in TMS and a phonebook is assigned to your system.
Using the keypad to configure the E20
There are two ways of setting up the E20—by using the keypad or by
logging into the unit from remote. This page explains how to set up the
unit using the keypad, while how to set it up from remote is explained
on the next page.
Press the
Home
key to produce the Home menu and navigate down to
Settings. Press the
RigHt
aRRow
key to produce the System settings
menu and navigate down to Adminstrator Settings. Press the
RigHt
aRRow
key.
Finally navigate down to Advanced Settings and press the
RigHt aRRow
key again. Navigation like this will hereinafter be shown as Settings >
System settings > Administrator Settings > Advanced Settings.
1. Navigate to SystemUnit > Name and press
enteR
.
Select a name that is unique to avoid conflicts. We recommend
that you use your name or initials, eg. AliceWonderland. This name
will be seen as you by the others.
2. In most cases DHCP will be used for assignment:
Go to the previous menu—the Administrator settings (use
Left
aRRow
key) and navigate to IP Settings > IP Assignment, if the
cursor is not there already. Press
enteR
and set to DHCP.
Alternatively, set it to Static and enter the IP address, Subnet
Mask and Gateway IP address.
3. For remote administration the below settings are recommended.
This should also make the system visible in TMS.
In the Settings > Administrator Settings > Advanced Settings >
Provisioning > ExternalManager set Address, Protocol, Path and
Mode, which will be TMS, if used.

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Getting started
Setting up the E20 from remote
First you should choose a name for your unit. Use a name that is unique to
avoid conflicts. The recommendation would be to incorporate your name or
initials, eg. AliceWonderland.
xConguration SystemUnit Name: “AliceWonderland”
Note that in most most cases DHCP will be used for assignment:
xConguration Network 1 Protocol: “IPv4”
xConguration Network 1 Assignment: “DHCP”
If not, you may want to set your IP network settings manually:
xConguration Network 1 IPv4 Address: “<Your-IP-Address>”
xConguration Network 1 IPv4 Gateway: “<Network-Gateway-IP-Address>”
xConguration Network 1 IPv4 Subnetmask: “<SubNet-mask>”
xConguration Network 1 DNS Domain Name: “<local domain names>”
xConguration Network 1 DNS Server 1 Address: “<DNS Server IP Address>”
For remote administration the following settings are recommended. This
should also make the system visible in TMS.
xConguration Provisioning Mode: Tms
xConguration Provisioning ExternalManager Address: “<hostname
of your tms server>”
xConguration Provisioning ExternalManager Protocol: Http
xConguration Provisioning ExternalManager Path: “tms/public/
external/management/systemmanagementservice.asmx”
To be able to dial, you need to configure the SIP settings.
xConguration NetworkServices SIP Mode: On
xConguration SIP Prole 1 DefaultTransport: Auto
xConguration SIP Prole 1 Type: Auto
xConguration SIP Prole 1 Proxy 1 Discovery: Manual
xConguration SIP Prole 1 Proxy 1 Address: “<ip of your SIP
server”
xConguration SIP Prole 1 URI: “<your SIP URI>”
If your SIP Server/PBX uses user authorization you need to supply a user-id
and password
xConguration SIP Prole 1 Authentication 1 LoginName: <your
user-name>
xConguration SIP Prole 1 Authentication 1 Password: <password
You may want to use a corporate TMS phonebook. If you have this and no
entries are displayed after configuring, you must make sure that your unit is
registered in TMS and a phonebook is assigned to your system.
xConguration Phonebook Server 1 ID: “default”
xConguration Phonebook Server 1 Type: “TMS”
xConguration Phonebook Server 1 URL: “<URL to your phonebook
service>”
Should the system fail to respond to incoming calls, make sure that:
• The system is connected to line voltage
• The LAN cable is properly connected—see Connecting the E20 for details.

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Using E20
Chapter 3
Using the E20

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Using E20
Optional PC
connection: If you
have a single LAN
wall outlet only, you
may connect your PC
to the PC -socket of
the E20.
Your PC and the E20
will then share the
LAN connection.
Power supply HandsetLocal area
network (LAN)
Optional PC
connection
Optional telephone
style headset
connection
For future
applications
Connecting the E20
Focus
ring
Privacy shutter
open / close
Before you start making video
calls, make sure that your picture is
displayed properly.
1. Open the privacy shutter by
turning the front ring of the
camera.
2. Display your own picture by
pressing the key.
3. Adjust your picture vertically by
using the
up
and
down
key.
4. Adjust sharpness by turning the
focus ring on the camera.
Adjusting the E20 camera

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Using E20
Listen to voice mail
For future applications
Open the phone book
Display selfview
(what others see
from your system)
Switch your
microphone on and off
Listen through
headset Volume control
Listen through built-in
speaker
Switch your camera
on and off
Softkey control buttons
Show and hide main menu
Navigation keys and OK key
This part is similar to, and works
in the same way as, a telephone
The E20 keyboard
The
softkeys
are
operated
using these
buttons
Operating the softkeys
In the lower line of the display, context sensitive softkeys will appear to
give you choices when operating the unit. Observe that these keys are
operated by means of the upper row of keypad buttons as shown below.

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Using E20
Navigation principles
The following navigation principles apply:
• Press the key to show the Main menu whenever no menu is shown.
Press again to remove the menu.
• Use the up and down keys to navigate inside a menu.
• Open a submenu by pressing or the right key.
• Repeat, if needed, if there are more submenu levels.
• Inside a submenu, press left key to go one level back.
• Inside a menu, use the key to close all submenus and go directly back
to Main menu.
• When entering information in a text or number field, use the Ckey to
delete inputs to the left of the current cursor position.
• To switch between numeric and alphanumeric setting use the abc/123/
ABC softkey.
• The softkeys along the bottom of the screen are controlled by the
Softkey buttons of the keypad.
Selfview
• Outside a call, to see what others see of you, press the button.
• Use this image to see whether you need to adjust the camera tilt
(described on the previous page), your distance to the phone and/or the
lightning if required.
• Press again to remove the selfview image.

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Using E20
Calling someone by dialing their number
Dial the number directly and press . You can lift off the handset both
before and after dialing.
Alternatively, just press to show the Call menu, if needed. Position the
cursor at Call and press to show the Call submenu:
Key in the “number” to call and press twice to start calling.
While doing this you may need to switch to alphanumeric setting by means
of the abc/123/ABC softkey. Activate
SpeciaL cHaRacteRS
, if needed.
Answering an incoming call
• Lift the handset to answer the incoming call. Put the handset back in its
cradle to terminate the call.
• Alternatively, press to answer an incoming call. The call will then use
the built-in loudspeaker or your headset (if attached and selected).
• To reject an incoming call press .
Switching between handset,
loudspeaker and headset
• To switch from handset to loudspeaker without terminating an ongoing
call, press the button before putting the handset back in its cradle.
• To switch from loudspeaker to handset, just lift the handset.
• To switch between loudspeaker and headset, press the corresponding
button ( and ).

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Using E20
Calling someone using the phone book
• Press to show the phone book.
• Alternatively, just press to show the Call menu, if needed. Position
the cursor at Call and press to show the Call submenu.
• Use the keys to navigate down to the Phone book and press to
open it.
• Navigate down to the folder required and press to show the contents
of that folder. Use the keys to locate whom to call and press to
place the call. If you do not know where to search, you may search for
an entry in the phone book. This is described later.
Searching in the phone book
To locate an entry in the phone book you may use Quick Search by Letters.
At the top of any phone book page shown there is a Search field. To locate
a specific entry, just type in the first letter as with a mobile phone. There is
no need to press .
The search will take place within the current folder and within any
subfolders existing, but not within folders higher up than your current
location.