LifeSize Gateway-PRI User manual

LifeSize Gateway™
User Guide

October 2006 Part Number 132-00031-001, Revision 1
Copyright Notice
2006 LifeSize Communications Inc, and its licensors. All rights reserved.
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document is accurate and reliable, but assumes no responsibility for errors or omissions.
Information in this document is subject to change without notice. Companies, names, and data used
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their respective owners.
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Contents iii
1
11
1Functionality
About LifeSize Gateway Products 1
About the Gateway-PRI 1
About the Gateway-Serial 1
About Gateway Features 2
About LifeSize Gateway Applications and Topologies 9
About Multimedia Conferencing 10
About Point-to-Point Conferencing 11
About Multipoint Conferencing 11
About Gateway IP Network Connections 12
About Gateway ISDN Network Connections 12
About Gateway Encryption 14
About Conferencing via Leased Lines 15
About IP-to-Legacy MCU Conferencing 15
About LifeSize Gateway Functionality 16
About PRI Gateway Call Handling Capacity 16
About Gateway Call Bandwidth Overhead 16
Resource Allocation across E1/T1 Lines 17
About Peer-to-Peer Connectivity 17
2
22
2Setting Up Your LifeSize Gateway
Physical Description 20
Front Panel 20
Gateway-PRI Rear Panel 21
Gateway-Serial RTM 22
Preparing for Installation 22
Verifying the Package Contents 23
CONTENTS

iv LifeSize Gateway User Guide
Mounting the LifeSize Gateway Unit in a 19-inch Rack 23
LifeSize Gateway Unit Initial Configuration 24
Connecting to a PC 25
Setting the IP Address 25
Changing the Configuration Tool Login Password 28
Connecting the LifeSize Gateway Unit to the LAN 29
Connecting Serial Lines to the Gateway 30
Serial Gateway Cable Connections and Pin-outs 30
Physical Description of DTE Cables 30
Data Interface Cable Pin-out Configurations 36
Data Interface Pin Layouts 38
DB-25 Connector 40
Signaling Interface Cable Pin-out Configuration 41
Signaling Interface Pin Layout 42
Managing and Monitoring the LifeSize Gateway Unit 43
SNMP Management 43
Local Port Monitoring Connections 43
Performing Software Upgrades 43
Accessing the LifeSize Gateway Administrator Interface 44
Registering the Online Help 45
Netscape Navigator Users 46
3
33
3Configuring the LifeSize Gateway
About Gateway Interface Users 48
Adding Gateway Interface Users 48
Editing Gateway Interface Users 49
Deleting Gateway Interface Users 49
Viewing LED Information 49
Viewing General Information About the Gateway 50
Updating Your License 51
Viewing Software Version Details 51
Setting the Time and Date on the Gateway 52
Setting the Gateway Location 53
Resetting Default Device Basic Settings 53
Viewing Address Settings 54

Contents v
Changing Address Settings 55
Changing the Administrator Interface Web Server Port 55
Configuring Security 56
About the Gateway Administrator Interface 57
Viewing the Status Tab 60
Viewing B Channel Status 61
Refreshing Gateway Status 61
Configuring Gateway Settings 62
Configuring Basic Gateway Settings 62
Configuring IP Connectivity Settings 63
Configuring IVR Settings 70
Configuring Outgoing Call Delimiters 72
About Encoding/Decoding Protocols 72
Configuring Encoding/Decoding Protocols 75
Configuring ISDN Channel Bonding Settings for Downspeeding 76
Configuring Quality of Service Settings 77
Configuring Alert Indications 80
Configuring Gateway Resources for Calls 87
Configuring Gateway Encryption 89
Configuring Advanced Settings 90
About DTMF Settings 96
Configuring DTMF Settings 99
Configuring Advanced Commands 100
About Gateway Services 103
Viewing Existing Services 104
Adding or Editing Services 104
Deleting Gateway Services 106
Configuring Port Settings 106
Configuring Basic Port Settings 107
Configuring Port Physical Interface Settings 108
PRI Ports 108
Serial Ports 111
About Advanced ISDN Settings for PRI Gateways 116
Configuring Port Call Policies 127
Configuring Port Supported Services 128
Viewing Call Information 129
Refreshing Call Information 130

vi LifeSize Gateway User Guide
Viewing Call Details 130
Disconnecting Calls 133
Viewing Gateway Alarm Events 133
Viewing Gateway Statistics 133
Configuring Gateway Maintenance Tasks 134
Saving Configuration Settings 134
Importing Configuration Files 136
4
44
4Using the LifeSize Gateway
About Dialing Out to the ISDN Network via the Gateway 139
About Gateway Service Prefixes 140
About Second Number Delimiters 140
About Dialing In to the IP Network via the Gateway 142
About Incoming Call Routing 142
About the IVR Operator 145
5
55
5Troubleshooting the LifeSize Gateway
About Problems Encountered Setting the IP Address 147
About LED Indications 149
About Problems with Outbound Calls 151
About Problems with Inbound Calls 152
Monitoring from a Remote Site 154
Using the Hyperterminal Configuration Commands 155
Accessing Device Commands through the Serial Port 155
Changing a Global User Name and Password 156
Setting Echo Cancellation 157
Configuring the Web Server Port 157
Setting T.120 Data Collaboration Capability 158
Restoring the Factory Default Settings 158
Configuring the Ethernet Port 159

Contents vii
6
66
6Using the LifeSize Audio Message Utility
Introduction 162
About Gateway Call Routing 162
Launching the Utility 162
Playing a Message 163
LifeSize Gateway Messages 163
Recording a Message 164
Replacing a Message 165
Uploading a Message to a Device 166
Viewing Message Details 167
Exiting the Utility 167
About Express Setup 167
Using Express Setup 168
7
77
7Using the LifeSize Software Upgrade Utility
Introduction 171
Launching the Utility 172
Upgrading Software 172
8
88
8Cable Connections and Pin-outs
Unit RS-232 9-Pin Serial Port 176
RJ-45 8-Pin IP Network Port 177
RJ-45 Serial Port Adapter Cable 177
ISDN Port 178
9
99
9Technical Specifications
Technical Specifications Table 179
Index 183

viii LifeSize Gateway User Guide

Functionality 1
1
FUNCTIONALITY
This section introduces the LifeSize Gateways, and includes the following
topics:


About LifeSize Gateway Products


About Gateway Features


About LifeSize Gateway Applications and Topologies


About LifeSize Gateway Functionality
ABOUT LIFESIZE
GATEWAY
PRODUCTS
LifeSize Gateway consists of the following products:


Gateway-PRI (see About the Gateway-PRI)


Gateway-Serial (see About the Gateway-Serial)
ABOUT THE
GATEWAY-PRI The Gateway-PRI enables audio, video, and data communication between
H.320 endpoints that connect through ISDN, and H.323 endpoints that connect
through a packet-based network. For voice-over-IP, the Gateway-PRI enables
PSTN voice callers to connect from the ISDN network to IP voice callers. The
Gateway-PRI supports two PRI ISDN ports.
ABOUT THE
GATEWAY-SERIAL The Gateway-Serial supports multimedia conferencing over IP by translating
between H.323 and serial protocols. With the help of a V.35 Adtran Imux, the
LifeSize Gateway can also translate between H.323 and H.320 protocols.

2 LifeSize Gateway User Guide
About Gateway Features
The LifeSize Gateway offers a serial leg for multimedia conferencing over IP by
providing an interface for legacy endpoints with serial interfaces,
encryption/decryption devices, satellite networks and leased line services.
ABOUT GATEWAY
FEATURES Table 1-1 lists the major features of the LifeSize Gateways.
Table 1-1 Gateway Feature Summary
Feature Description
Interoperability The LifeSize Gateway provides a high degree of
interoperability with other H.323 compliant gateways,
gatekeepers, terminals, proxy, and Multipoint Control
Unit (MCU) products by being based on the H.320
standard and H.323 protocol stack.
Web-based management The LifeSize Gateway features the LifeSize Gateway
interface. This is a web interface used to configure and
monitor the LifeSize Gateway. You can view and modify
all aspects of the LifeSize Gateway configuration from a
remote location using a Java-enabled web browser.
SNMP management The LifeSize Gateway features Simple Network
Management Protocol (SNMP) management that
supports all aspects of monitoring, diagnostics,
configuration, and trapping.
Diagnostics The LifeSize Gateway features front and rear panel LED
indicators that display status for the unit. You can also
access remote diagnostics of the unit through the
LifeSize Gateway interface, Telnet, SNMP, or a serial
port.
Network load balancing The LifeSize Gateway supports load balancing on the
network by communicating with a gatekeeper through
H.323 RAI (Resource Available Indication)/RAC
(Resource Available Confirmation) messages.
T.120 data collaboration The LifeSize Gateway supports data transfers in calls
between ISDN and IP by using high speed T.120 in
HMLP and VarMLP formats.

Functionality 3
About Gateway Features
Quality of service (QoS) The LifeSize Gateway features configurable coding of
media packets to achieve QoS routing priority on the
Internet Protocol (IP) network. The Type of Service
(ToS) bits of the IP datagram header can be configured
for priority level.
Dial plan The LifeSize Gateway supports a simplified dial plan for
outbound dialing using a single universal prefix. Using
the dial plan, the LifeSize Gateway automatically detects
the capabilities received in the Setup message from the
IP endpoint and sets the same bit rate for the ISDN (or
serial interface) side of the call.
Direct dialing and call routing The LifeSize Gateway dial plan supports the following
direct dialing and call routing facilities:


Direct Inward Dialing (DID)


Multiple Subscriber
Network (MSN)


Q.931 Sub-addressing
Information Element
Gateway-Serial supports DID in
DCE mode only.


Internal and External Interactive Voice
Response (IVR)


TCS4


Default extension
Access control The LifeSize Gateway features password-controlled
access to the LifeSize Gateway interface. Up to ten
different administrator access profiles can be defined for
the LifeSize Gateway.
DTMF translation The LifeSize Gateway supports translation between
in-band Dual Tone Multi-Frequency (DTMF) signals (on
the ISDN side) and out-of-band H.245 messages (on the
IP side). DTMF translation occurs for voice and video
calls.
Table 1-1 Gateway Feature Summary (continued)
Feature Description

4 LifeSize Gateway User Guide
About Gateway Features
Dual video The LifeSize Gateway supports H.239 standards-based
dual video and TANDBERG DuoVideo technology.
Dual video streams enable a screen to carry video images
from one source while simultaneously displaying images
from a second source.
Conceal caller ID The LifeSize Gateway supports a conceal caller ID
feature that instructs the gatekeeper to conceal the
identity of the calling endpoint on the IP or ISDN
network, whether the presentation restricted feature is
enabled or not.
H.323 fast start The LifeSize Gateway H.323 fast start feature enables
endpoints to join a voice conference in the LifeSize
Gateway more quickly.
ISDN rollover (available in
Gateway-PRI only) The LifeSize Gateway features ISDN rollover. In this feature, the LifeSize Gateway sends a “busy out” channel
request to the PSTN switch when the current PRI
connection is left with less than a predefined number of
available B channels. The PSTN switch “rolls over” to
the next available gateway.
Network Specific Facility
(available in Gateway-PRI
only)
The LifeSize Gateway provides support for Network
Specific Facility Information Elements (NSF IEs) which
enable system administrators to specify to service
providers the equipment, service, or network through
which they want a call routed.
ISDN connection failure The LifeSize Gateway responds to ISDN connection
failure events, by unregistering from its gatekeeper. The
gatekeeper is forced to send new IP-to-ISDN calls
through a different gateway, thus ensuring high call
completion rates. The LifeSize Gateway re-registers to
the gatekeeper when the ISDN connection is restored.
Table 1-1 Gateway Feature Summary (continued)
Feature Description

Functionality 5
About Gateway Features
Table 1-2 lists features for specific LifeSize Gateways.
Downspeeding The LifeSize Gateway features downspeeding
functionality. In the downspeeding feature, the LifeSize
Gateway attempts to reconnect a disconnected video call
either at a lower bandwidth or as a voice call.
Downspeeding contributes to a higher percentage of call
completion on the network. The LifeSize Gateway
supports downspeeding at call setup and in mid-call.
Multiple trap server support The LifeSize Gateway supports up to three SNMP trap
servers.
H.239 support The LifeSize Gateway supports the H.239 protocol in
ISDN-to-IP calls and in IP-to-ISDN calls.
H.235 encryption for H.323
calls The LifeSize Gateway supports H.325-compliant encryption for calls over IP networks.
H.243 Conference Control
support The LifeSize Gateway supports the H.243 protocol in ISDN-to-IP calls and in IP-to-ISDN calls. The LifeSize
Gateway identifies the protocol version that an IP
endpoint uses and sends H.239 capabilities only to those
endpoints working with protocol version 4.0 or later.
Peer-to-peer connectivity The LifeSize Gateway supports connectivity to the IP
network through a gatekeeper, or directly to a peer
device such as Cisco Unified CallManager.
IP network connections The LifeSize Gateway has one 10/100Base-T Ethernet IP
port (on the front panel) and connects to an IP segment
through a direct connection to a network switch.
Table 1-1 Gateway Feature Summary (continued)
Feature Description

6 LifeSize Gateway User Guide
About Gateway Features
Table 1-2 LifeSize Gateway Feature Specifics
Feature Gateway-PRI Gateway-Serial
Supported ports 2 PRI ISDN ports 4 serial ports
Supported video
conferencing protocols H.320, H.323 (v4.0)
Supported audio codecs The term audio transcoded video calls refers to the process whereby an audio stream in a
multimedia call can be transcoded from one codec type to another.
Basic and advanced audio coding supported codecs: G.711, G.722, G.722.1, G.723.1, G.728
Audio Transcoding G.711 (ISDN) < > G.723.1 (IP) for up to 60
voice channels. Transcoding for the 4 supported multimedia calls.
G.711 (IP) < > G.728 (ISDN) for up to 20
audio transcoded video channels.
The LifeSize Gateway automatically
performs A-Law G.711-to-µ-Law G.711
translation between the IP and ISDN sides if
needed.
Note When your LifeSize unit includes
both a LifeSize Gateway and an MCU, G.728
transcoding is supported on the MCU only.
Supported video protocols H.261, H.263, H.263+ (Annexes F, J and N), H.263++ (Annex W), H.264
Supported video resolutions VGA, XGA, SVGA, SIF, 4SIF, CIF, QCIF, 4CIF, 16CIF
Supported bandwidths
(Kbps) 56, 64, 112, 128, 168, 192, 224, 256, 280, 320, 336, 384, 448, 512, 672, 768, 1288,
1472, 1680 and 1920
56, 64, 112, 128, 168, 192, 224, 256, 280,
320, 336, 384, 448, 512, 672, 768, 1288,
1472 and 1920
Note Bandwidth rates of 256 Kbps and up support the G.722 audio codec.

Functionality 7
About Gateway Features
Call handling capabilities For 1 x PRI T1 line:
23 ports (voice)
23 ports 1B (video and data)
11 ports 2B (video and data)
3 ports 6B (video and data)
For 2 x PRI T1 lines:
46 ports (voice)
30 ports 1B (video and data)
23 ports 2B (video and data)
7 ports 6B (video and data)
For 1 x PRI E1 line:
30 ports (voice)
30 ports 1B (video and data)
15 ports 2B (video and data)
5 ports 6B (video and data)
For 2 x PRI E1 lines:
60 ports (voice)
30 ports 1B/2B (video and data)
10 ports 6B (video and data)
1 call per serial connection, up to a maximum
bandwidth of 1920 Kbps per port.
Table 1-2 LifeSize Gateway Feature Specifics (continued)
Feature Gateway-PRI Gateway-Serial

8 LifeSize Gateway User Guide
About Gateway Features
Line quality Supports line echo cancellation, H.323 Fast
Start and DTMF detection for voice and
video calls.
Supports line echo cancellation and DTMF
detection for voice calls.
IP network connection I10/100Base-T Ethernet IP UTP connection (on the front panel).
Serial control port (DB-9)
connection RS-232 DTE 9-pin D-type connection on front panel for connection to a PC terminal or an external modem.
Supported media protocols N/A V.35, RS-449, EIA-530, EIA-530A
Supported signaling
protocols 5ESS and 4ESS, DMS100, National ISDN, Euro-ISDN, VN6 Dialing (France), NTT
(Japan), Hong Kong Dialing (Hong Kong),
Support for Taiwan PRI system.
RS-366, Manual Control, Data Triggered.
Supported media + signaling
combinations N/A RS-449 + RS-366 V.35 + RS-366
EIA-530 + RS-366
EIA-530A + RS-366
Encryption interoperability N/A KIV-7, KG-194
PRI interface Configurable E1/T1 PRI network interface.
Support for fractional E1/T1 channel
selection.
Configurable as terminal side (TE) or
network side (NT) device.
Configurable Long Haul PRI module
(supported in Japan only).
N/A
Switch information Numbering Plan Identifier (NPI), Type of
Number (TON) and Network Specific
Facility (NSF) information elements are
configurable per PRI port.
N/A
Bonding calls Internal Imux providing calls at 128 Kbps
(2B) up to full PRI of 1472 Kbps (23B) for
T1 and up to full PRI of 1920 Kbps (30B) for
E1 using bonding mode 1.
N/A
Table 1-2 LifeSize Gateway Feature Specifics (continued)
Feature Gateway-PRI Gateway-Serial

Functionality 9
About LifeSize Gateway Applications and Topologies
ABOUT LIFESIZE
GATEWAY
APPLICATIONS AND
TOPOLOGIES
The LifeSize Gateway supports multimedia conferencing by translating between
H.323 and H.320 protocols. Examples of network applications that use the
LifeSize Gateway include:


Multimedia conferencing (see About Multimedia Conferencing on
page 10)


Point-to-Point conferencing (see About Point-to-Point Conferencing
on page 11)


Multipoint conferencing (see About Multipoint Conferencing on
page 11)


IP networking (see About Gateway IP Network Connections on
page 12)


ISDN networking (see About Gateway ISDN Network Connections
on page 12)


Encrypted videoconferencing (see About Gateway Encryption on
page 14)


Conferencing over leased lines (see About Conferencing via Leased
Lines on page 15)


Communicating with legacy MCU equipment (see About
IP-to-Legacy MCU Conferencing on page 15)
Parallel dialing for bonded calls.
Internal IVR capacity 30 simultaneous calls 4 simultaneous calls
Table 1-2 LifeSize Gateway Feature Specifics (continued)
Feature Gateway-PRI Gateway-Serial

10 LifeSize Gateway User Guide
About LifeSize Gateway Applications and Topologies
ABOUT MULTIMEDIA
CONFERENCING The LifeSize Gateway-PRI enables H.323 endpoints on the IP network to
communicate with an H.320 terminal, an ISDN phone, or a regular phone on a
circuit-switched public network without having to connect directly to these
networks. The LifeSize Gateway allows all IP network terminals to support
video conferences without connecting every desktop computer to an ISDN line
(see Figure 1-1).
Figure 1-1 Multimedia Conferencing through the Gateway
Typical multimedia conferencing applications include:


Business video conferencing


Distance learning


Telemedicine


Video-enabled call centers


Telecommuting
IP phone
H.323
terminal
ISDN
ISDN
phone
regular
phone
PSTN
LifeSizeGateway
IP
network
H.323
terminal
H.320
terminal

Functionality 11
About LifeSize Gateway Applications and Topologies
ABOUT
POINT-TO-POINT
CONFERENCING
The LifeSize Gateway-PRI enables direct video, voice, and data communication
between an H.320 (ISDN) terminal and H.323 (IP) terminals at bandwidths of
up to 1472 Kbps (23B bonding for T1) and up to 1920 Kbps (30B bonding for
E1) (see Figure 1-2).
Figure 1-2 Point-to-Point Conferencing through the Gateway
ABOUT MULTIPOINT
CONFERENCING Together with the LifeSize Multipoint, the LifeSize Gateway-PRI enables
H.320 ISDN terminals to participate in a mixed ISDN-IP multipoint multimedia
conference with IP network endpoints (see Figure 1-3).
For example, when an H.320 ISDN terminal wants to participate in a multipoint
conference with H.323 IP endpoints, the H.320 ISDN terminal can either join
the multipoint conference by dialing to the LifeSize Gateway, or be invited into
the conference by one of the participating IP endpoints. In either case, the
LifeSize Gateway connects the ISDN terminal to the LifeSize Multipoint,
enabling it to participate in the multipoint conference.
IPnetwork LifeSizeGateway
ISDN
H.323
terminal H.320
terminal

12 LifeSize Gateway User Guide
About LifeSize Gateway Applications and Topologies
Figure 1-3 Mixed ISDN-IP Multipoint Multimedia Conference
ABOUT GATEWAY IP
NETWORK
CONNECTIONS
The LifeSize Gateway-PRI features one 10/100Base-T Ethernet IP port (on the
front panel) and connects to an IP segment through a direct connection to a
network switch.
ABOUT GATEWAY
ISDN NETWORK
CONNECTIONS
The LifeSize Gateway-PRI features configurable E1/T1 PRI ISDN connections.
When configured as an E1 connection, each port provides 30 B channels and
one D signaling channel. When configured as a T1 connection, each port
provides 23 B channels and one D signaling channel. The type of line available
depends on your local ISDN provider. You configure the LifeSize Gateway PRI
port to an E1 or T1 interface accordingly. In addition, you can choose to activate
only specific channels by using fractional channel selection.
IP network
IP phone
ISDN
LifeSize Gateway
LifeSize Multipoint
IP phone
H.323
terminal
a
H.323
terminal
H.323
terminal
H.323
terminal
H.320
terminal
H.320
terminal
H.320
terminal