Tapworks NSC9PRO User guide

User and installer
handbook
Tapworks Water Softeners models
NSC9PRO, NSC11PRO and NSC14PRO
with EasyFit all-in-one kit
Part no.: 300535
For technical support call Tapworks Water Softeners: 01494 480 621
Please retain this handbook for future reference.
Performance and reliability you can trust www.tapworks.co.uk

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Please Remember – Only use tablet or pellet salt in your softener!
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Identifying major parts
of your water softenerNotes
Description Quantity Part no.
All-in-one bypass with check valve with
pre-fitted lubricated O rings 1 73502
Adaptor clips 1 pair 7116713
Inlet/outlet push-fit hoses (500mm)
with 22mm connections 2 73502H
Silicone grease 1 n/a
Drain and overflow tubing 1 10069
Overflow elbow
Overflow grommet
1
17331258
Drain and overflow hose clips 2 n/a
Transformer 1 7323679
Hard water test kit 1 800005
Spares-adaptor O rings 2 n/a
Adaptor elbows – not required when
fitting the all-in-one bypass
You may need reducers or spigot elbows to fix to your existing plumbing.
2
5
4
3
1Control valve cover and
electronic faceplate
5Brinewell
and cover
2Salt lid
7Salt cabinet
6Overflow
connection
3Water softener
valve and motor
4Rim

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Please Remember – Only use tablet or pellet salt in your softener!
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Installation of your water softener
WARNING: FAILURE TO MEET THE FOLLOWING REQUIREMENTS CAN CAUSE
DAMAGE TO THE WATER SOFTENER, OR RESTRICT ITS OPERATION.
We recommend your water softener is professionally
installed. Your installation must conform to water and
electrical regulations and local plumbing codes.
SPECIFICATION
•Maximum water temperature 49°C
•Maximum daytime working pressure 5 Bar
•Minimum working pressure 1.3 Bar
•Minimum system flow 0.06m³/hr
•Maximum system flow 3.18m³/hr
PRESSURE
Night time pressure will be much higher than
day time pressure.
If day time pressure exceeds 5 bar, a pressure
reducing valve should be fitted. The water softener
is tested to a maximum day time static pressure of
8.5 bar, therefore the pressure reducing valve can
be adjusted to a maximum of 6 bar static pressure.
GRAVITY FED PLUMBING SYSTEMS
If the water flow is less than 1 litre per minute,
for the water softener to operate as originally
designed we recommend a delayed action ball
valve is fitted within your storage tank.
UNVENTED OR COMBINATION BOILERS
The water softener and 22mm installation kit is
compatible with unvented or combination systems.
ELECTRICAL REQUIREMENTS
The water softener requires a 240 volt 50 Hz
electrical supply taken off a power supply, not
a lighting circuit. Power is supplied via a 24 volt
50 Hz transformer. You must use the transformer
supplied with the softener.
HARD WATER TAP
Fitting a separate hard water drinking water tap is
currently recommended by the UK Dept of Health
and the UKWTA. Fitment of a separate hard water
drinking tap is only required in exceptionally
hard water areas (above 400 mg/l) where
sodium content of the treated water (increased
due to the softening process) exceeds the level
laid down in the Water Supply (Water Quality)
Regulations 2000. Drinking softened water is not
recommended for people on a low sodium diet or
babies on formula feed.
CENTRAL HEATING SYSTEMS
Central heating systems should always be treated
with a suitable corrosion inhibitor regardless of
being filled with softened or hard water.
RECOMMENDATION FOR SITING THE
WATER SOFTENER
•Install close to the rising main
•Keep drain point as short as possible
•Keep overflow to outside wall as short as
possible with a constant fall
•Allow for any required hard water draw off points
•Place on a sound base
•Allow space above the valve cover lid for
servicing (recommended 75mm)
•Protect the softener and all associated pipework
against freezing, as this could cause flooding
•Protect against condensation in enclosed areas
LEAD PIPEWORK
Where lead pipework exists downstream of the
proposed location of the water softener, we advise
you to ask the local water authority for advice on
the replacement of lead pipework. Water softeners
should not be used with lead pipework.
DRAIN HOSE
•With pressure of 3 bar, the maximum drain run is
3m with a constant fall before entering an air gap
•The maximum height above the softener should
be not more than 2m
•The drain hose must enter the regulation air gap
to prevent back fill
•It is not recommended to discharge the waste
into a pumped drain
OVERFLOW
The overflow needs to pass through an outside
wall so that it can be seen. In accommodation
without a suitable outside wall it may be
appropriate to use a suitable tundish with the
existing overflow provision.
INLET/OUTLET HOSES
Refer to the Water Softener Kit Installation Guide
(single sheet) included with the installation kit.
The hoses are 500mm length with 22mm push-fit
connections.
You may need reducers or spiggot elbows to fix
to your existing plumbing.
FITTING THE SOFTENER
The following instructions are recommendations.
You may need to adapt the order for particular
siting and plumbing systems.
DO NOT INVERT THE INTEGRATED BYPASS
TO THE WATER SYSTEM
STANDARD PLUMBING CONNECTION
STANDARD PLUMBING CONNECTION
PRESSURE REDUCING VALVE (IF REQUIRED)
MAINS WATER FOR DRINKING AND GARDEN USE
MAINS WATER STOP VALVE
WATER
SOFTENER
TO DRAIN
AIR GAP
DRAIN HOSE
TRANSFORMER PLUG
OVERFLOW TO OUTSIDE
INTEGRATED BYPASS
WITH CHECK VALVE
IN OUT
IN OUT

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Please Remember – Only use tablet or pellet salt in your softener!
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Water softener plumbing connections
Connecting the water softener
to the home’s plumbing
MAKE SURE THE INLET AND OUTLET HOSES ARE CONNECTED CORRECTLY TO
THE PLUMBING AND TO THE INLET OUTLET POINTS OF THE BYPASS.
FAILURE TO FIT THE HOSES CORRECTLY CAN DAMAGE THE WATER SOFTENER.
Note: If you need to remove the valve cover
for ease of installation, remove the salt lid, then
simply release the two catches behind the valve
cover and tilt top end towards you slowly, taking
care not to pull off the wire connections.
Please note that the valve cover is connected
to the valve motor, so cannot be removed fully.
PLUMBING
Turn off the water supply at the incoming mains.
Note: The non-return-valve is already fitted in the
integrated bypass.
FITTING THE HOSES TO THE BYPASS
AND PLUMBING
The hoses come with a standard push-fit. Unlock
the screws on bypass and fully push the hoses into
the inlet and outlet points of the bypass. To secure,
twist the nut until the gap is closed to secure the
hose in position.
You may want to connect hoses to the plumbing
first before securing hoses in position.
FITTING THE BYPASS TO THE
WATER SOFTENER
Fit the bypass into the water softener’s inlet and
outlet points. ONLY FIT WITH HOSE INLET/
OUTLET FACING DOWN.
Secure the bypass with the two large adaptor clips,
from the top down. Be sure they snap firmly into
place so that the bypass will not pull out. Pull on the
bypass to ensure a tight fit has been achieved.
It is important to fit correctly otherwise
the water softener can be damaged.
CONNECT HOSES TO THE PLUMBING
Connect hoses to the plumbing using standard
plumbing connections.
On the bypass, if not already done, secure hoses
by twisting the nut until the gap has closed.
Make sure the bypass is open to allow water into
the house while finishing installation. (‘Hard’ is the
top position on the bypass – see page 8)
Turn on mains water.
OUTLET
OVERFLOW
INLET
DRAIN

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Please Remember – Only use tablet or pellet salt in your softener!
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All-in-one bypass Fitting drain and overflow hoses
TURN THE HANDLE TO OPEN OR CLOSE
THE BYPASS. THE HANDLE TURNS 180°
FOR SOFT WATER (IN SERVICE)
The water will pass through the water softener
when SOFT is at the top.
The upper surface of the handle
will feel smooth.
FOR HARD WATER (IN BYPASS)
The water will bypass the water softener when
HARD is at the top.
The upper surface of the handle
will feel rough.
DRAIN OUTLET/OVERFLOW CONNECTION
See page 5 on drain and overflow before fitting.
Cut tubing for drain and overflow to the required lengths.
Fitting the overflow hose
Insert the rubber grommet into the overflow socket
situated two thirds of the way up the rear of the
water softener cabinet, using the silicone grease
provided. Insert the overflow elbow. Fit hose onto
the overflow elbow and secure with the supplied
metal clamp. Pass the overflow through an outside
wall so that the end can be seen.
Fitting the drain hose
Turn the drain line adaptor so that a straight
connection can be made. Secure with the supplied
metal clamp. The drain hose may be connected
directly into an open drain or via the waste outlet
similar to a washing machine. When connecting to
a drain the regulation air gap is required to prevent
backflow. Make sure the hose is not kinked as this
will stop the operation of the softener.

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Please Remember – Only use tablet or pellet salt in your softener!
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Connecting to electrics Programming the water softener
ELECTRICAL INSTALLATION
The water softener works on a 24 volt, 50 Hz
electric power supply. You must use the transformer
supplied into a 240 volt outlet only. Be sure that
the electrical outlet you plug the transformer into
is inside, as the transformer is not designed for
outdoor use.
To connect the transformer to the controller
board, push the female end plugs on to the male
connectors as indicated below.
Should the faceplate fail to display or indicate
an error code, please check that the connections
are as per the diagram below. You will need to
remove the valve cover to do this.
PROGRAM THE SOFTENER
When the power supply is plugged into the
electrical outlet, the model code and a software
version number (example: J3.9) are briefly shown
in the display. Then the words “PRESENT TIME”
appear and 12:00 begins to flash.
SET PRESENT TIME OF DAY
If the words “PRESENT TIME” do not show in the
display, press the OK button a few times until they do.
1Press the ▲UP or ▼DOWN buttons to set
the present time. Up moves the display ahead;
down sets the time back.
NOTE: Press buttons and quickly release to slowly
advance the display. Hold the buttons down for
fast advance.
2When the correct time is displayed, press the
OK button, and the display will change to
show the “Hardness” screen.
SET WATER HARDNESS NUMBER
If you completed the previous step, the word
“HARDNESS” should show in the display. Otherwise,
press the OK button several times until it does.
1Press the ▲UP or ▼DOWN buttons to set
the hardness of your water supply, in grains
per gallon. The default is 25.
WATER HARDNESS
ppm Unit setting
(170) 10
(190) 11
(200) 12
(220) 13
(240) 14
(255) 15
(270) 16
(290) 17
(300) 18
(325) 19
(340) 20
(360) 21
(380) 22
(400) 23
(420) 24
(440) 25
(460) 30
(480) 30
(500) 35
BACK OF
FACEPLATE
Transformer
240V Power
Source
Connect here
to direct to the
faceplate, either
way round
Motor
Sensor
NO
NC
SET SALT
LEVEL button UP button
TANK LIGHT
button OK button
RECHARGE
button DOWN button
LOW SALT
indicator
Display

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Please Remember – Only use tablet or pellet salt in your softener!
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Programming the water softener Finishing installation
2When finished setting your water’s hardness
number, press the OK button and the display will
change to show the “Recharge Time” screen.
SET RECHARGE (REGENERATION)
START TIME
If you completed the previous step the words
“RECHARGE TIME” should show in the display.
Otherwise, press the OK button several times until
they do.
1The softener’s default recharge start time is
2:00 AM. This is normally a time of day when
water is not being used in the household. Hard
water bypasses the softener if the household
draws water during the recharge cycle. If a
different recharge start time is desired, press
the ▲UP or ▼DOWN buttons to change the
time, in 1-hour increments. Be sure AM or PM
is correct.
2 When the desired recharge start time is
displayed, press the OK button and the
display will return to the normal run
(time of day) screen.
EXTRA RECHARGE
Sometimes a manually initiated recharge
(regeneration) may be desired or needed.
Two examples are:
•You have used more water than usual (guests
visiting) and you may run out of soft water before
the next automatic regeneration.
•You did not add salt to the softener before it ran
out. Add salt to the softener before regenerating.
You can start a regeneration immediately, or you
can set the controller to regenerate at the next
preset recharge time (2:00 AM or as set).
RECHARGE NOW
Press the RECHARGE button and hold for 3 seconds
until the words “RECHARGE”, “Serv” and “Fill”
begin to flash in the display. The softener enters
the fill cycle of regeneration immediately. This
regeneration will take about 2 hours to complete.
Then you will have soft water again.
NOTE: If the “Clean Feature” is set ON, the
normal regeneration cycle is preceded by
a cleaning backwash and rinse. The words
“CLEAN” and “Bkwsh” or “Rinse” flash in the
display, along with the minutes of the clean
cycle remaining.
RECHARGE TONIGHT
Press and release (do not hold) the RECHARGE
button. “RECHARGE TONIGHT” will begin
flashing in the display and the softener will begin
regeneration at the next preset recharge time
(2:00 AM or as set). If you decide to cancel the
regeneration before it starts, press and release
the RECHARGE button once more. “RECHARGE
TONIGHT” will stop flashing in the display.
Your unit should now be fully plumbed and ready
to use.
Having programmed your unit you will wish to
ensure that the unit is functioning properly before
you leave the site.
NOTES TO THE INSTALLER
– BEFORE YOU LEAVE
1Close the all-in-one bypass so that SOFT is at
the top.
2Check that all the plumbing connections are
secure and that there are no leaks.
3Check that the time of day is correct.
4Fill with salt – you will require a 25kg
bag of tablet or pellet salt. DO NOT USE
GRANULAR SALT. Make sure that the brinewell
cover is in place and secure as salt must not
be allowed to enter the brinewell. Do not fill
salt above the brinewell cover (see diagram
on page 3).
5Initiate a recharge by holding down the
TOUCH/HOLD button for about 3 seconds
until RECHARGE flashes in the display. After a
few minutes a small amount of water will enter
the salt cabinet. This part of the recharge will
take approximately 4-8 minutes.
6The complete recharge process will take about
1 hour. As the recharge finishes water will run
to drain. Check your drain connections.
7Softened water will gradually replace the
hard water in the storage tank over a period
of normally 7 days. However, this can take
longer in larger houses.
• Please leave this handbook for the water
softener owner
• Please complete the enclosed Guarantee
Registration Card
• Remember reward points are available to
plumbers who are members of the Team
Tapworks Rewards Scheme.
COMMON INSTALLATION FAULTS
•Crossed inlet-outlet hoses
•Kinked drain hose
•Bypass left in HARD position
•Failure to secure all-in-one bypass
with adaptor clips
IMPORTANT – TAPWORKS WATER SOFTENERS HAVE 12 MONTHS PARTS AND LABOUR
WARRANTY. YOU CAN EXTEND THIS TO 2 YEARS BY RETURNING THE GUARANTEE
REGISTRATION CARD.
(Terms and conditions apply)
Thank you for choosing Tapworks.

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Please Remember – Only use tablet or pellet salt in your softener!
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Controller features User information
SALT MONITOR SYSTEM
The water softener has a salt monitor indicator light to remind you to add salt to the storage tank.
NOTE: You must set salt level each time salt is added to the water softener.
NOTE: The salt monitor system estimates salt levels, and accuracy will vary with different salts.
To set this monitor system:
1Lift the salt lid and level the salt in the
storage tank.
2The salt level scale, on the brinewell inside
the tank, has numbers from 0 to 4, 5 or 8,
depending on the model (see diagram below).
Observe the highest number the levelled salt is
at or closest to.
3Press the SET SALT LEVEL button as many times
as necessary to make the salt level bars in the
display (see diagram below) match the number
on the brinewell. At level 2 or below, the
“Low Salt” indicator will flash.
4If you want to turn the salt monitor off, press
the SET SALT LEVEL button past the highest
number (4, 5 or 8, depending on the model)
until “OFF” shows in the display next to the
number 8.
AFTER INSTALLATION
Now your Tapworks water softener is installed
you can start to enjoy the benefits of soft water.
Your Tapworks water softener is automatic, there
is nothing you need to do but keep it topped up
with tablet/pellet salt.
DO NOT USE GRANULAR OR BLOCK SALT.
Softened water will gradually replace the hard
water in the storage tank over a period of
normally 7 days. However, this can take longer in
larger houses.
TESTING YOUR WATER
You can test the water hardness from the softened
supply using the test kit supplied. If within one or
two drops the sample remains a blue colour this
indicates soft water.
WARRANTY CERTIFICATE
Please register your warranty online at
www.tapworks.co.uk
HELP LINE
Call 01494 480 621 during normal working
hours if you have any queries about your water
softener.
THE USE OF SOFTENED WATER
Washing machines – you will need much less
soap powder. In most washes one tablespoon will
be sufficient. Too much lather and clothes will not
rinse properly.
Dishwashers – you will no longer need to fill
your unit with salt, as this was used to soften the
water in the dishwasher.
Cleaning sinks, baths and basins – you
will find that your cleaning chores are reduced
and you will use less cleaning product, as
cleaning becomes a quick wipe around.
Occasionally ‘spotting’ may result but this is
easily rinsed off and nothing to worry about.
Hard water – one household tap and any
garden taps should be left on a hard water supply.
Softened water contains a small amount of sodium.
In four pints of softened water the sodium content
is about the same as in ¼ pint of milk. Drinking
softened water is not recommended for people on
low sodium diets or babies on formula feed.
Steam irons/car batteries – only use
distilled or deionised water, not softened water.
Copper staining – this can be caused by new
pipework and should disappear after a short time,
simply wipe away any deposit. If this persists,
poor earthing may be allowing electrolytic
corrosion – contact an electrical engineer.
LEVEL
SALT
Salt level
Brinewell
Salt level bars
Numbers

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Please Remember – Only use tablet or pellet salt in your softener!
16
User information User information
HOW YOUR WATER SOFTENER WORKS
When you use water it passes through a vessel
of resin beads inside your water softener. The
resin beads extract the hard minerals making your
water soft. This process is not visible and happens
within the softener. The salt cabinet (see page 3)
is where you load the softener with tablet salt. You
may see 1 or 2 inches of water at the bottom of
the salt cabinet; this is normal, otherwise when the
cabinet is full of tablet salt it will appear dry.
The water softener uses tablet salt for its cleaning
process. The cleaning process flushes to drain the
hard minerals that have collected inside the resin
vessel and refreshes the resin beads so they are
ready to make more soft water. This is automatic;
all you need to do is keep the softener topped up
with tablet salt.
TOPPING UP WITH TABLET SALT
Tablet salt is used as the cleansing agent for your
water softener’s resin bed. The salt cabinet will
need to be refilled. Do not fill the salt above the
brinewell cover (see page 14).
IT IS ESSENTIAL THAT APPROXIMATELY 12CM
OF SALT IS MAINTAINED AS A MINIMUM TO
ENSURE OPERATING EFFICIENCY.
Failure to replenish salt will prevent the unit
from cleansing itself on its recharge cycle and
consequently it will be unable to soften water.
Pour the salt slowly into the cabinet. Ensure that
the brinewell cap is secure, as no salt should be
allowed to enter here. DO NOT use granular salt.
ONLY USE TABLET OR PELLET SALT.
Your local water softener stockist will stock salt.
SALT USAGE
Because your automatic demand water softener
uses proportional brining, more frequent recharges
are not at the expense of high salt usage. If you
are a household with low water usage you will
find after a few months that your water softener
will become increasingly efficient as it adapts to
suit your water usage.
HOLIDAYS
We recommend that you bypass your water
softener if you are away from your home for long
periods of time. See page 8 on how to bypass
your water softener.
CLEANING
Your unit may be cleaned with a damp cloth and
detergent. Do not use bleaches, solvents or spirits
as this may cause damage.
BUILDING A HISTORY
Because it has no historical data to base its
logic on, your water softener will recharge quite
frequently when first used to ensure continuous
softened water. Within a few months it will settle
into a more regular pattern.
LARGE INFLUXES OF GUESTS
If you have people to stay and use more water
than normal you will find that your automatic
demand water softener recharges more frequently.
As your household water usage returns to normal
so too will the recharge frequency.
POWER CUTS
If the electrical power to the water softener is
interrupted, the time display will be blank but the
‘memory’ built into the electronics will keep the
correct time for up to 48 hours.
The water softener will not recharge but will pass
softened water. In the case of a power cut your
demand for water will be less as most appliances
will not work, so a recharge should not be
necessary. When electrical power is returned, one
of two things will happen:
1 Power off up to 48 hours
The display returns and is steady, no operation
is necessary.
2 Power off over 48 hours
The display returns and flashes, only the time
requires re-setting. The hardness and recharge
time will not have been lost as they are stored.
Even if the time is incorrect the water softener
will continue to work but will recharge at what
it believes the time to be.
RE-SETTING THE TIME
Re-set the time as described in the programming
section (see page 11).
SHOULD AN ERROR CODE APPEAR
Check electrical connections are as per the
configuration on page 10.
•Unplug transformer
•Check direct connections
•Replug transformer
•Wait for 6 minutes, if the error is rectified
the error code will not appear
The softener may recharge immediately following
a cleared error code.

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Please Remember – Only use tablet or pellet salt in your softener!
18
Problem solving
CHECKLIST SOLUTION PAGE NO.
PROBLEM: Excessive salt usage
1. Check the hardness. 1. Reduce the unit setting if incorrect. 11
PROBLEM: No water in cabinet or very low
1. This is quite normal. Unlike conventional
water softeners only a few inches of
water is at the bottom of the cabinet.
1. No action necessary.
PROBLEM: High water level in cabinet
1. Is the water level in the salt
cabinet high?
1. Initiate an immediate recharge.
If the problem does not return,
there is nothing wrong.
PROBLEM: Water running down the overflow
1. Is the unit in recharge mode? 1. If yes, no action is required.
PROBLEM: Water running down the drain line constantly
1. Is the unit in recharge mode? 1. If yes, wait until it finishes, check the
present time and recharge time settings,
and adjust if incorrect.
11 & 12
2. Does an error code appear,
e.g. ‘ERR 01’?
2. Check all electrical connections are
secure. Turn the power off for ten
seconds, and then switch back on.
PROBLEM: Electronic faceplate
1. Is the faceplate blank? 1. Check the power is turned on and all
connections are secure.
2. Is the display stuck on one function? 2. Turn the power off for ten seconds and
then switch back on.
3. Does an error code appear,
e.g. ‘ERR 03’?
3. Check all connections are secure.
Turn the power off for ten seconds
and then switch back on.
Warranty terms and conditions
general information
All Tapworks Domestic Water Softeners are fully
covered by one year parts and labour warranty
against manufacturing defects from the date of
installation. Proof of purchase may be required.
No maintenance visit will be provided during this
period unless it is the result of an operation fault.
This warranty does not affect the
statutory rights of the consumer.
We undertake that within 12 months of the date
of installation* of the Tapworks Domestic Water
Softener if it is proved to be defective by reason
only of faulty materials or manufacturing defects,
we will at our discretion repair or replace the
same free of any charge for labour, materials or
carriage on condition that:
•The unit is properly sized and purchased through
an authorised Tapworks agent.
•The unit has been correctly installed in
accordance with the manufacturer’s installation
instructions and operating specification including
water pressure and water flow.
•The unit has been used for normal domestic
purposes only using municipal water.
•The unit has been maintained in accordance
with instructions.
•The unit has not been serviced, maintained,
repaired, taken apart or tampered with by any
person not authorised by us.
•All service work under this guarantee must be
undertaken by an authorised service centre.
•Any unit or defective part replaced shall become
the Company’s property.
The guarantee does not cover:
•Damage resulting from transportation, improper
use or neglect, including not being filled with
tablet salt, using the incorrect salt.
•Any defect or damage occasioned by fire,
lightning, power surge, explosion, flood, storm,
tempest, impact or other extraneous causes.
•Units not installed in accordance with local
regulations.
•Units installed in such a way that access for
service is restricted.
•Resetting the programmer in the event of: power
failure or incorrect programming, or when the
influent water hardness or number of people in
the household changes.
•Units which are improperly installed, faulty
plumbing or faulty electrics.
•Units installed outside UK mainland.
•Units installed in commercial premises.
Any faults which are not attributable
to the water softener but to faulty
installation or operation will be
chargeable.
*The guarantee period will commence from date of installation,
unless the installation is made more than six months from the
date on which the product was purchased, in which case the
guarantee period will commence six months from the date of
purchase.
The guarantee provided is applicable to the country in which
the product was purchased. If the product is taken abroad the
guarantee may be invalidated.
DATA PROTECTION INFORMATION
We want to ensure that we keep the details we hold about you up to date and communicate with you fully in
accordance with your wishes. Your data will be used for customer service and to make our services available
to you. This information will only be used within this company or passed to an authorised service agent.
Our communication and marketing activities are by post, e-mail, telephone or text message, unless you
indicate otherwise. If at any time your details change or you wish to add to or remove from the list of
communications sent to you then please contact us.

21
Please Remember – Only use tablet or pellet salt in your softener!
20
Total Softener Care, our
authorised service partner.
Total Softener Care specialise in water softener
repairs. They have an experienced team of
engineers covering the hard water areas
of the UK.
Tel: [phone]
Email: [email protected]
Web: www.totalsoftenercare.co.uk
Tapworks Water Softeners
Tel: [phone]
Email: [email protected]
Web: www.tapworks.co.uk
Warranty Registration
www.tapworks.co.uk/warranty-registration
Tapworks Water Softeners, a trading division
of The Marmon Group Limited.
TO RECEIVE YOUR 2 YEAR FREE WARRANTY*
Registering your warranty means we will have all the
information we need to help you quickly, if you ever need us.
RETURN YOUR REGISTRATION CARD TO:
Tapworks Water Softeners, Unit 4, Kites Park, Summerleys Road,
Princes Risborough, Buckinghamshire HP27 9PX
(stamp required)
OR
YOU CAN REGISTER ON-LINE:
www.tapworks.co.uk/warranty-registration
Contacts
DON’T MISS OUT
*This is in addition to your statutory rights.
Notes

22
Notes

*This information can be found under your water softener salt lid.
DATA PROTECTION INFORMATION
We want to ensure that we keep the details we hold about you up to date and communicate with you fully in accordance
with your wishes. Your data will be used for customer service and to make our services available to you. This information will
only be used within this company or passed to an authorised service agent.
Our communication and marketing activities are by post, e-mail, telephone or text message, unless you indicate otherwise.
If at any time your details change or you wish to add to or remove from the list of communications sent to you then please
contact us.
Please tick this box if you do not wish to receive information by these methods.
Please tick this box if you do not wish your details to be passed to Total Softener Care.
Installer’s details
WARRANTY REGISTRATION FORM
(or complete on-line at www.tapworks.co.uk/warranty-registration)
TO RECEIVE YOUR FREE 2 YEAR WARRANTY
YOU MUST REGISTER WITHIN 3 MONTHS OF INSTALLATION
Terms and conditions apply
Installation details
Date of installation:
Customer’s name:
Address:
City/Town: Postcode:
Tel: Mobile:
Email:
Tapworks model*:
Serial no.*:
Trading name:
Team Tapworks no.: (if known)
Address:
City/Town: Postcode:
Tel: Email:
Unit purchased from:
RETURN TO: Tapworks Water Softeners, Unit 4, Kites Park, Summerleys Road,
Princes Risborough, Buckinghamshire HP27 9PX
(stamp required)