Taylor SB25 User manual

OPERATOR’S 
MANUAL
Model SB25
Blended Ice Machine
4/21/14 (Original Publication)
(Updated 9/20/2019)
Original Operating Instructions
081218-M

Complete this page for quick reference when service is required:
Taylor distributor:__________________________________________________________
Address:_________________________________________________________________
Phone: __________________________________________________________________
Service: _________________________________________________________________
Parts: ___________________________________________________________________
Date of Installation: ________________________________________________________
Information found on the data label:
Model Number: ___________________________________________________________
Serial Number:____________________________________________________________
Electrical Specs: Voltage__________________ Cycle__________
Phase__________________________________
Maximum Fuse Size: ______________________________________________________ A
Minimum Wire Ampacity:___________________________________________________ A
© 2014 Taylor Company
(Updated 9/20/2019)
081218-M
Any unauthorized reproduction, disclosure, or distribution of copies by any person of any portion of this work may be
a violation of Copyright Law of the United States of America and other countries, could result in the awarding of
Statutory Damages of up to $250,000 (17 USC 504) for infringement, and may result in further civil and criminal
penalties. 
All rights reserved.
Taylor Company
750 N. Blackhawk Blvd.
Rockton, IL 61072

Table of Contents
081218-M i
Section 1: To the Installer
Installer Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Site Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Water Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Electrical Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Section 2: To the Operator
Section 3: Safety
Section 4: Operator Parts Identification
SB25 Exploded View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Section 5: User Interface
Recipe Upload Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Calibration Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Section 6: Operating Procedures
Assembly and Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Basic Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
4-Hour Cleaning Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Daily Cleaning and Sanitizing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Weekly Cleaning and Sanitizing of Cane Sugar System (115V 60 Hz Machines) . . . .6-7
Cane Priming (115V 60 Hz Machines) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7
Section 7: Operator's Checklist
During Cleaning and Sanitizing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1
Troubleshooting Bacterial Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

ii 081218-M
Table of Contents
Section 8: Troubleshooting Guide
Section 9: Parts Replacement Schedule
Section 10: Limited Warranty on Equipment
Section 11: Limited Warranty on Parts

Section 1
1-1
Model SB25
To the Installer
1
To the Installer
The following information has been included in the
manual as safety and regulatory guidelines. For complete
installation instructions, please see the Installation
Checklist.
Installer Safety
IMPORTANT! In all areas of the world,
machines should be installed in accordance with existing
local codes. Please contact your local authorities if you
have any questions.
Care should be taken to ensure that all basic safety
practices are followed during the installation and
servicing activities related to the installation and service
of Taylor®machines.
• Only Taylor service personnel should perform
installation, maintenance, and repairs on Taylor
machines.
• Authorized service personnel should consult
OSHA Standard 29CFRI910.147 or the
applicable code of the local area for industry
standards on lockout/tagout procedures before
beginning any installation or repairs.
• Authorized service personnel must ensure that
the proper personal protective equipment (PPE)
is available and worn when required during
installation and service.
• Authorized service personnel must remove all
metal jewelry, rings, and watches before
working on electrical equipment.
DANGER! The main power supply(s) to the
machine must be disconnected prior to performing any
installation, maintenance, or repairs. Failure to follow this
instruction may result in personal injury or death from
electrical shock or hazardous moving parts, as well as
poor performance or damage to the machine.
WARNING! This machine has many sharp
edges that can cause severe injuries.
Site Preparation
Review the area where the machine will be installed
before uncrating the machine. Make sure that all possible
hazards to the installer, user, and the machinehave been
addressed.
For Indoor Use Only: This machine is designed to
operate indoors, under normal ambient temperatures of 
70°F to 75°F (21°C to 24°C). The machine has
successfully performed in high ambient temperatures of
up to 
104°F (40°C) at reduced capacities.
WARNING! This machine must NOT be
installed in an area where a water jet or hose can be
used. NEVER use a water jet or hose to rinse or clean
the machine. Failure to follow this instruction may result
in electrocution.
CAUTION! This machine must be installed on
a level surface to avoid the hazard of tipping. Extreme
care should be taken in moving this machine for any
reason. Two or more people are required to safely move
this machine. Failure to comply may result in personal
injury or equipment damage.
Before moving the machine:
• Unplug the (2) power cords from wall.
• Disconnect the (2) water lines from the back of
the machine.
• Disconnect the cane pump line from the back of
machine (115V 60 Hz machines only).
The authorized installer should inspect the machine for
damage and promptly report any damage to the local
authorized Taylor distributor.
This machine is made using USA sizes of hardware. All
metric conversions are approximate.
IMPORTANT! Install potable water connection
with a water filter and adequate backflow protection to

1-2
TO THE INSTALLER
Model SB25 To the Installer
1
comply with applicable national, state, and local codes.
Water temperature is not to exceed 125°F (51°C). Water
pressure to the machine must be 55 psi to 100 psi

(379 kPa to 690 kPa).
Water Connections
An adequate cold water supply must be provided with a
hand shutoff valve. Depending on local water conditions,
it may be advisable to install a water strainer to prevent
foreign substances from clogging the water valve.
IMPORTANT! A backflow prevention device is
required on the incoming water connection side of the
machine. Please refer to the applicable national, state,
and local codes for determining the proper configuration.
All connections to the main water source must be
performed by a licensed plumbing professional and meet
all national, state, and local codes.
The potable water source should be filtered.
Water pressure to the machine should range from 55 psi
to 100 psi (379 kPa to (690 kPa).
Hot or cold water may be used. Hot water is
recommended for better rinsing. The temperature must
not exceed 120°F (49°C).
The water line must be equipped with a manual shutoff
valve to stop water flow in case of emergency or if repairs
are necessary.
Drain Hose Connection
The drain hose must be attached to the drain port
connection on the bottom of the machine. Position the
drain hose downward for maximum water flow.
Locate the nearest drain that can accommodate a 1-1/8
in. (28.575 mm) diameter drain tube. A minimum of 1 in.
(25 mm) air gap is required between the end of the drain
tube and the drain to ensure proper flow. The drain tube
must not be submerged.
Important! Machine must be installed on a level surface
for proper drainage.
Note: Machines equipped with the optional Rinse
Station do not require a drain tube be connected directly
to the machine and the drain pan should be removed.
Attach the drain tube to the rinse station.
Electrical Connections
In the United States, this machine is intended to be
installed in accordance with the current edition of the
National Electrical Code (NEC), ANSI/NFPA 70, which
governs the installation of the machine at the local
governmental level.
The purpose of the NEC code is the practical
safeguarding of persons and property from hazards
arising from the use of electricity. This code contains
provisions considered necessary for safety.
In all other areas of the world, the machine should be
installed in accordance with existing local codes. Please
contact your local authorities.
Each machine requires one power supply for each data
label on the machine. Check the data label(s) on the
machine for branch circuit overcurrent protection or fuse,
circuit ampacity, and other electrical specifications. Refer
to the wiring diagram provided inside of the electrical box
for proper power connections.
WARNING! This machine must be properly
grounded. Failure to do so can result in severe personal
injury from electrical shock.
FOLLOW YOUR LOCAL ELECTRICAL CODES.

TO THE INSTALLER
1-3
Model SB25
To the Installer
1
IMPORTANT!
• Stationary machines which are not equipped
with a power cord and a plug or another device
to disconnect the machine from the power
source must have an all-pole disconnecting
device with a contact gap of at least 0.125 in.

(3 mm) in the external installation.
• Machines that are permanently connected to
fixed wiring and for which leakage currents may
exceed 10 mA, particularly when disconnected
or not used for long periods, or during initial
installation, shall have protective devices to
protect against theleakage of current, suchas a
GFI, installed by authorized personnel to local
codes.
• Supply cords used with this machine shall be

oil-resistant, sheathed flexible cable not lighter
than ordinary polychloroprene or other
equivalent synthetic elastomer-sheathed cord
(code designation 60245 IEC 57) installed with
the proper cord anchorage to relieve conductors
from strain, including twisting, at the terminals
and protect the insulation of the conductors from
abrasion.
If the supply cord is damaged, it must be replaced by a
Taylor service technician to avoid a hazard.

1-4
TO THE INSTALLER
Model SB25 To the Installer
1
Notes:

Section 2
2-1
Model SB25
To the Operator
2
To the Operator
The Model SB25 is a commercial combination ice
shaver/blender machine equipped with metered water
dispensing, available in 115V 60 Hz or 220/240V 50 Hz.
The 115V 60 Hz machine is also equipped with optional
metered liquid sugar cane dispensing.
The Rinse Station is a machine designed as an
accessory to the SB25 ice shaver/blender machine. It is a
timer controlled, automatic system that rinses the interior
of the blender pitchers.
The machine you have purchased has been carefully
engineered and manufactured to give you dependable
operation. When this machine, is properly operated and
cared for, it will produce a consistent quality product. Like
all mechanical products, it will require cleaning and
maintenance. A minimum amount of care and attention is
necessary if the operating procedures outlined in this
manual are followed closely.
IMPORTANT! This manual should be read
before operating or performing any maintenance on the
machine.
Your Taylor machine will NOT compensate for and/or
correct any errors made during setup or filling operations.
Thus, the initial assembly, setup, and priming procedures
are of extreme importance. It is strongly recommended
that all personnel responsible for the machine's
operation, including assembly and disassembly, go
through these procedures together to be properly trained
and to make sure that all personnel understand their role
in using and maintaining the machine.
If you require technical assistance, please contact your
local authorized Taylor distributor.
Note: Your Taylor warranty is valid only if the parts are
authorized Taylor parts, purchased from the local
authorized Taylor distributor, and only if all required
service work is provided by an authorized Taylor service
technician. Taylor reserves the right to deny warranty
claims on machines or parts if parts not approved by
Taylor or incorrect refrigerant were installed in the
machine, system modifications were performed beyond
factory recommendations, or it is determined that the
failure was caused by abuse, misuse, neglect, or failure
to follow all operating instructions. For full details of your
Taylor Warranty, please seethe Limited Warranty section
in this manual.
IMPORTANT! If the crossed-out wheeled bin
symbol is affixed to this machine, it signifies that this
machine is compliant with the EU directives as well as
other similar end-of-life legislation in effect after August
13, 2005. Therefore, it must be collected separately after
its use is completed and cannot be disposed as unsorted
municipal waste.
The user is responsible for delivering the machine to the
appropriate collection facility as specified by your local
code.
For additional information regarding applicable local
disposal laws, please contact the municipal waste facility
and/or local authorized Taylor distributor.
Note: Constant research results in steady 
improvements; therefore, information in this manual is
subject to change without notice.

2-2
TO THE OPERATOR
Model SB25 To the Operator
2
Notes:

Section 3
3-1
Model SB25
Safety
3
Safety
We at the Taylor Company are concerned about the
safety of operators at all times when they are coming in
contact with the machine and its parts. Taylor makes
every effort to design and manufacture built-in safety
features to protect both operators and service
technicians.
DANGER! Failure to adhere to the following
safety precautions may result in severe personal injury or
death. Failure to comply with these warnings may also
damage the machine and/or its components. Such
damage may require component replacement and
service repair expenses.
NOTICE! DO NOT operate this machine
without reading this entire manual first. Failure to follow
all of these operating instructions may result in damage
to the machine, poor performance, health hazards, or
personal injury.
IMPORTANT! This machine is to be used only
by trained personnel. It is not intended for use by children
or people with reduced physical, sensory, or mental
capabilities or lack of experience and knowledge. Where
limited machine operation is allowed for public use, such
as a self-serve application, supervision or instruction
concerning the use of the machine by a person
responsible for their safety is required. Children should
be supervised to ensure that they do not play with the
machine.
WARNING! This machine must NOT be
installed in an area where a water jet or hose can be
used. NEVER use a water jet or hose to rinse or clean
the machine. Failure to follow this instruction may result
in electrocution.
WARNING! Avoid injury.
•DO NOT operate the machine unless it is
properly grounded.
•DO NOT operate the machine with fuses larger
than specified on the machine's data label.
• All repairs should be performed by an
authorized Taylor service technician.
• The main power supplies to the machine must
be disconnected prior to performing installation,
repairs, or maintenance.
• Machines that are permanently connected to
fixed wiring and for which leakage currents may
exceed 10 mA, particularly when disconnected
or not used for long periods, or during initial
installation, shall have protective devices to
protect against the leakage of current, such as a
GFI, installed by the authorized personnel to
local codes.
• Stationary machines that are not equipped with
a power cord and a plug or another device to
disconnect the appliance from the power source
must have an all-pole disconnecting device with
a contact gap of at least 0.125 in. (3 mm) in the
external installation.
• Supply cords used with this machine shall be 
oil-resistant, sheathed flexible cable not lighter
than ordinary polychloroprene or other
equivalent synthetic elastomer-sheathed cord
(code designation 60245 IEC 57) installed with
the proper cord anchorage to relieve conductors
from strain, including twisting, at the terminals
and protect the insulation of the conductors from
abrasion.
• If the supply cord is damaged, it must be
replaced by a Taylor service technician to avoid
a hazard.
Failure to follow these instructions may result in
electrocution. Contact your local authorized Taylor
distributor for service.

3-2
SAFETY
Model SB25 Safety
3
WARNING! DO NOT operate the machine
unless all service panels and access doors are fastened
with screws. Failure to follow this instruction may result in
severe personal injury from hazardous moving parts.
WARNING! DO NOT remove any parts unless
all power switches are in the OFF position. Failure to
follow this instruction may result in severe personal injury
from hazardous moving parts.
CAUTION! Use care when washing the
blender pitcher. DO NOT touch the pitcher blades with
your hands. Failure to follow this instruction may result in
personal injury from blade contact.
CAUTION! DO NOT partially remove the ice
hopper cover. Complete removal of the hopper cover is
required when accessing the ice bin. Failure to follow this
instruction may result in personal injury.
CAUTION! This machine must be installed on
a level surface to avoid the hazard of tipping. Extreme
care should be taken in moving this machine for any
reason. Two or more persons are required to safely move
this machine. Failure to comply may result in personal
injury or machine damage.
Before moving the machine:
• Unplug the (2) power cords from wall.
• Disconnect the (2) water lines from the back of
the machine.
• Disconnect the cane pump line from the back of
the machine (115V 60 Hz machines only).
IMPORTANT! Access to the service area of
the machine must be restricted to persons having
knowledge and practical experience with the machine, in
particular as far as safety and hygiene are concerned.
NOTICE! Cleaning and sanitizing schedules
are governed by your federal, state, or local regulatory
agencies and must be followed accordingly. Please refer
to the cleaning section of this manual for the proper
procedure to clean this machine.
For Indoor Use Only: This machine is designed to
operate indoors, under normal ambient temperatures of 
70°F to 75° F (21°C to 24° C). The machine has
successfully performed in high ambient temperatures of
up to 104°F (40°C) at reduced capacities.
NOTICE! All warning labels that have been
attached to the machine point out safety precautions to
the operator.
DANGER! Some consumers are highly allergic
to strawberries. In some severe cases, allergic reactions
to strawberries can cause death.
When blending natural strawberry products, make sure
excess product is removed from the pitcher to eliminate
product carryover.
Noise Level: Airborne noise emission does not exceed
89 dB(A) when measured at a distance of 
39 in. (1.0 m) from the surface of the machine and at a
height of 62 in. (1.6 m) from the floor.

Section 4
4-1
Model SB25
Operator Parts Identification
4
Operator Parts Identification
SB25 Exploded View
Figure 4-1
1
2
14
3
4
5
7
8
9
11
10
12
6
16
17
13
15

4-2
OPERATOR PARTS IDENTIFICATION
Model SB25 Operator Parts Identification
4
SB25 Exploded View Parts Identification
Item Description Part No.
1 Cover A.-Hopper 081239
2 Hopper-Ice *Small-Clear 081238
3 Grate-Right 081227
4 Pan 081219
5 Rod-Pivot-Actuator 081220
6 Actuator-Rinse 081221
7 Grate-Left 081228
8 Guard-Splash 081122
9 Chute-Shaver 081121
Item Description Part No.
10 Lid-Pour-Pitcher (115V) 081248
11 Pitcher-Blender- Unguarded 
(115V Machines) 083605
12 Pitcher A.-Guard (230V
Machines) 083605-GB
13 Hose A.-Bib (115V) X82350
14 Coupling-Bulkhd-1/4-Valved-Q 081191
15 Coupling-3/8 Barb-Valved 081886
16 Adapter-3/8 Tube-1/4 QD 081216
17 Tube-.250ID x.375OD 083296-60

OPERATOR PARTS IDENTIFICATION
4-3
Model SB25
Operator Parts Identification
4
Accessories
© 2014 Taylor Company
Figure 4-2
*Not Shown
1a 1b
2
3
1
Item Description Part No.
1 Kit A.-Brush X68468
1a Brush-End-Door-Spout SS 039719
1b Brush-Mix Pump Body-3” X 7”
White 023316
*1c Brush-Mix Tube 068460
Item Description Part No.
2Sanitizer Stera-Sheen®Green 055492
3 Bottle-Wash-Plastic 044818
*4 Cup-Measuring-18 oz (2PK) 083086-SP

4-4
OPERATOR PARTS IDENTIFICATION
Model SB25 Operator Parts Identification
4
Notes:

Section 5
5-1
Model SB25
User Interface
5
User Interface
© 2014 Taylor Company
Figure 5-1
Item Description
1 Rinser-ON/OFF (Power Switch for Rinser Side)
2 Shaver/Blender-ON/OFF (Power Switch for Shaver Side)
3 KEY PAD
3
2
1

5-2
USER INTERFACE
Model SB25 User Interface
5
Keypad
The operator can control the functions of the machine.
Keypads are located on the front face of the blender.
There are two versions of the keypad. The 115V 60 Hz
machine is equipped with a cane sugar pump. This
keypad has a NO SUGAR key.
The 220/240 50 Hz machine is not equipped with a cane
sugar pump. This keypad has a Recipe 6 key instead of
the NO SUGAR key. (See Figure 5-2.)
Figure 5-2
STOP/CANCEL Key
Pressing this key will shut down the machine and cancel
the drink cycle.
Recipe Keys
Selects pre-programmed flavor/recipes.
NO SUGAR Key (115V 60 Hz Machines Only)
Removes cane sugar from the drink recipe currently
being dispensed.
Drink Size Keys
Selects the drink size.
Single/Double Quantity Keys
The operator can make a single or double serving of K,
S, and M drink sizes. It will not make a double L drink.
GO Key
The GO key starts the selected drink cycle.
Shaver and Blender Keys
These keys are to manually shave ice and blend the
product.
Note: In the calibration mode, the shaver key is used to
increase the calibration setting. The blender key is used
to decrease the calibration setting.

USER INTERFACE
5-3
Model SB25
User Interface
5
Blender Pitchers
Blender pitchers must be washed, rinsed, and sanitized
every 4 hours to prevent a buildup of film on the pitchers.
WARNING! This machine has many sharp
edges that can cause severe injuries.
•DO NOT put objects or fingers near the shaver
or the pitcher blades.
•USE EXTREME CAUTION when removing
blades that are very sharp.
Failure to follow this instruction may result in
contaminated product or personal injury from blade
contact.
Ice Hopper
The ice hopper is at the top of the blender. The ice
hopper holds the ice until it is needed. When a drink is
selected, the proper amount of ice is shaved and blended
with the selected product in the blender pitcher. 
(See Figure 5-3.)
Figure 5-3
Important! The machine will not function without the ice 
hopper cover in place.
The ice hopper must be emptied every day. The ice
hopper and hopper cover must be washed, rinsed, and
sanitized during the Daily Cleaning and Sanitizing
Procedures described on page 6-3.
Recipe Upload Procedure
The customer recipe information is held in the
microprocessor memory. Recipes distributed on USB
memory drives can be uploaded to the system
automatically.
Important! When new recipes are uploaded, any recipes
currently on the system will be overwritten.
Programming Using USB Memory
Drive
Note: Do Not plug in the USB memory drive and the PC
USB cable at the same time.
1. Place the shaver power switch in the OFF position.
2. Remove the cover from the lower USB port on the left
side of the system by turning the cap
counterclockwise.
Figure 5-4
3. Insert the USB memory drive.
4. Place the shaver power switch in the ON position.
5. The recipe information will be automatically uploaded
and saved to the machine. Recipe number 1, 2, 3,
and 5 LEDs will be illuminated after the upload is
complete, indicating a successful upload.
6. Place the shaver power switch in the OFF position.
7. Remove the USB memory drive and reinstall the
USB port cover.
8. Place the shaver power switch in the ON position.
101508
13944

5-4
USER INTERFACE
Model SB25 User Interface
5
Calibration Procedures
Calibration should be performed weekly.
Calibration is performed by using the main keypad.
The ice hopper must be full of ice before starting the
calibration procedures.
Tools required to perform calibration:
• Small digital kitchen scale or equivalent. Ice
calibration is based on weight.
• Measuring cup - Water and cane calibration are
based on liquid volume.
Note: Prior to calibrating the amount of ice to be
shaved during the calibration process, manually
shave about half a pitcher of ice. This will ensure that
the ice has worked itself down into the shaver
mechanism, allowing an accurate calibration.
1. Enter the keypad calibration mode by holding
the key until all the recipe key LEDs
blink.
• Press the recipe key to change the
Shave calibration value.
• Press the recipe key to change the
Water calibration value.
• Press the recipe key to change the
Cane calibration value (115V 60 Hz machine,
only).
2. The selected Recipe key LED will blink at a slow rate,
along with the drink size keys 1 and 2 LEDs.
The serving size LEDs blink to indicate that the
calibration value can now be changed.
Note: Pressing the key will cancel
any unsaved changes and exit the calibration mode.
3. Press the key (115V 60 Hz machines) or the
key (220/240V 50 Hz machines) to save the
current calibration value and run a test cycle of the
item being calibrated:
Use the key to increase and
the key to decrease the calibration
settings to achieve the desired results.
• SHAVE/ICE - Target 10 oz. (284 g)
± 0.5 oz. (15 ml) by weight.
• WATER - Target 4 oz. (118 ml) 
± 0.5 oz. (15 ml) by volume.
• CANE - Target 4 oz. (118 ml) ± 0.5
oz. (15 ml) by volume (115V 60 Hz machine,
only).
4. Press the key to save the changes.