- INSTALLATION GUIDE 10.13.19.GB.03 - 17
6 - WARRANTY
The warranty covers:
• The tank is warranted against break through for a period of ve
(5) years starting from the date of activation of the warranty
voucher is returned to the manufacturer, or, in the absence of
this document, from the fabrication date of the device. In case of
break through of the tank, the complete device is replaced.
• The spare parts, listed in part list (see before) are warranted for
a period of two (2) years starting from the date of activation
of the warranty voucher is returned to the manufacturer, or, in
the absence of this document, from the fabrication date of the
device.
The device guaranteed to free of all manufacturing defects,
in condition that the device was installed by a qualied
professional following the technical instructions, the C15-100
norm concerning the electrical connections, and the DTU 60-1
additional clause 4 for plumbing concerning domestic water.
The failure of a component does not justify the replacement of
the device.
The warranty is limited to the provision of the components that
we have found defective.
If necessary, the part or the product must be returned to the
manufacturer but only after the prior agreement of our technical
services. Labour, shipping, packaging and transportation fees
remain the responsibility of the user. The repairing of a device
cannot in any case allow for compensation.
The warranty of the replacement part(s) ends at the same time
as that of the device.
The warranty only applies to the device and its components,
excluding all or part of the external installation: electrical or
hydraulic.
The warranty does not apply in cases of absence of, insuciency
of or improper maintenance of the device.
Regular maintenance is required to ensure sustainable use and
lasting operation. This maintenance must be done by a qualied
professional. Without this the warranty is void.
All intervention on the refrigerating circuit must be done by a
qualied person with a category 1 certicate of aptitude. The
degassing of the refrigerating uid into the atmosphere is not
permitted, the recovery of the uid is obligatory before any
intervention on the circuit.
In the case of accidents or disasters, the device must remain in
place and no ulterior intervention should take place.
The warranty does not cover defects or damages that could arise
in the following situations:
• Improper use (other than domestic), abuse, negligence,
improper handling or improper storage.
• Improper installation or installation which does not follow the
instructions in the installation manual or good engineering
practices.
• Insuciency of maintenance.
• Modications or transformations to the material.
• Impact by foreign objects, re, earthquake, ood, lightning,
freezing, hail, hurricane or any other natural disaster...
• Movement, imbalance, collapsing or settling of the terrain or the
structure where the device is installed.
• All other causes where product defects are not concerned.
D.W.H.P is not guaranteed against:
• Colour variation of the device or damages caused by air
pollution or exposure to chemical products or alteration due to
bad weather.
• Soiling, dirt, spots, rust, grease or spots which appear naturally
on the deivce.
Cases (non-limited) for voiding of warranty:
• Supply with water other than domestic cold water such as rain
water, well water, etc., or domestic cold water with abnormally
aggressive characteristics that does not conform to the current
national norms.
• Activation of the device prior to lling it (dry heating).
6.1 - Warranty limits
6.1.1 - General information
6.1.2 - Exclusion of warranty (non-limited)
6.1.2.5 - Accessories
6.1.2.6 - Maintenance
6.1.2.1 - Handling
6.1.2.2 - Placement
6.1.2.3 - Electrical connections
6.1.2.4 - Hydraulic connections
Cases (non-limited) for voiding of warranty:
• Diverse damages caused by shock or falling during handling
after delivery from the factory.
• Deterioration of the device caused by handling which does not
conform to the instructions in the manual.
• Degradation of the device following activation in a time frame
of less than 1 hours after the device has been laying down or
inclined.
Cases (non-limited) for voiding of warranty:
• Placement of the device in a place prone to freezing or bad
weather.
• Placement of the device which does not conform the
instructions in the manual.
• Installation of the device on a oor or surface which does not
support the weight of the device.
• Installation of the device in a room with an area of less than
20m² without ducts for air intake and air evacuation.
• Improper leaning or inclination of the device which does not
allow for proper condensate run-o.
Fees caused by access diculties are not the responsibility of the
manufacturer.
Cases (non-limited) for voiding of warranty:
• Defective electrical connections that do not conform to the
current national norms.
• Failure to comply with connection schematics outlined in the
installation manual.
• Electrical supply that is signicantly over or under the required
voltage.
• Failure to comply with sections on supply cables.
• Absence of insuciency of electrical protection on the device
(fuse/breaker/grounding/etc.).
• Damages caused by deactivating the aquastat of the electrical
backup and/or the heat pump.
Cases (non-limited) for voiding of warranty:
• Inversion of hot / cold water connections.
• Water pressure higher than 7 bars.
• Absence, incorrect assembly or blocking of the pressure-relief
valve.
• Lack of pressure-relief valve on the cold water entry line of the
device.
• Installation of a pressure-relief valve that does not conform to
the current national norms.
• Use of a previously used pressure-relief valve.
• Opening the plumbing of the pressure-relief valve.
• Abnormal corrosion due to incorrect hydraulic connection
(direct iron/copper contact) without a sleeve (cast iron, steel or
insulating material).
• External corrosion due to improper sealing of the piping or a
defect in the condensate evacuation system.
• Improper connection of condensate recovery system.
•The warranty does not cover defects resulting from:
- The installation of an accessory that does not conform
to our recommendations.
- The installation of an accessory other than those from
our suppliers.
Cases (non-limited) for voiding of warranty:
• Non-maintenance of the device and in particular, failure to
replace the anode in time.
• Non-maintenance of the pressure-relief valve resulting in
excessive pressure.
• Non-maintenance of:
- The evaporator.
- The condensate evacuation system.
• Abnormal scaling of:
- The heating elements.
- The safety components.
• Use of spare parts not originating from the manufacturer.
• Body and housing subjected to exterior force.