TECOM GW6000 Use and care manual

TECOM GW6000
Administrator’s Manual
(ver.1.2.x)
Copyright © 2006 by TECOM CO. LTD.

GW 6000 Administrative Guide Table of Contents
Table of Contents
1. Introduction......................................................................................................................5
2. Getting to Know the Router..............................................................................................7
2.1 Specifications........................................................................................................................................................... 7
2.2 Front Panel............................................................................................................................................................... 7
2.3 Rear Panel................................................................................................................................................................8
3. System Features..............................................................................................................9
3.1 Answering Position ..................................................................................................................................................9
3.2 Auto Attendant & Voice Mail................................................................................................................................... 9
3.3 Call Abandon .........................................................................................................................................................10
3.4 Call Operator (Call Attendant)............................................................................................................................... 10
3.5 Call Routing........................................................................................................................................................... 10
3.6 Caller ID ................................................................................................................................................................ 10
3.7 Caller ID to Extension ........................................................................................................................................... 10
3.8 Class Of Service (COS) .........................................................................................................................................10
3.9 Daylight Saving Time ............................................................................................................................................10
3.10 Default Set ........................................................................................................................................................... 10
3.11 Direct Inward System Access (DISA) via Auto Attendant................................................................................... 11
3.12 Dynamic DNS...................................................................................................................................................... 11
3.13 Extension Password ............................................................................................................................................. 11
3.14 Fax/Modem.......................................................................................................................................................... 11
3.15 Feature Key Programming................................................................................................................................... 11
3.16 Flash - Analog Port (SLT) Flash Recognition ...................................................................................................... 11
3.17 IG to IG................................................................................................................................................................ 11
3.18 IP Trunk ............................................................................................................................................................... 11
3.19 Line Group Assignment ....................................................................................................................................... 11
3.20 Make an Outside Call...........................................................................................................................................12
3.21 Message Waiting Indication................................................................................................................................. 12
3.22 Multi-Line Appearance ........................................................................................................................................ 12
3.23 Music On Hold.....................................................................................................................................................12
3.24 Night Switching ...................................................................................................................................................12
3.25 Numbering Plan ...................................................................................................................................................12
3.26 Paging ..................................................................................................................................................................12
3.27 Plug and Play .......................................................................................................................................................12
3.28 Polarity Reversal (PR) Detection.........................................................................................................................12
3.29 PSTN Backup ......................................................................................................................................................13
3.30 Registration..........................................................................................................................................................13
3.31 Remote Management via PC................................................................................................................................13
3.32 System Time & Date............................................................................................................................................13
3.33 Toll Restriction.....................................................................................................................................................13
3.34 Transfer................................................................................................................................................................ 13
3.35 Trunk Group......................................................................................................................................................... 13
3.36 Wizard Setup........................................................................................................................................................ 13
4. Phone Features.............................................................................................................15
4.1 Alphanumeric Display ...........................................................................................................................................15
4.2 Basic Call...............................................................................................................................................................15
4.3 Call Forward via Auto Attendant ...........................................................................................................................15
4.4 Call Hold................................................................................................................................................................ 16
4.5 Call Transfer ..........................................................................................................................................................16
4.6 Call Waiting ........................................................................................................................................................... 16
4.7 Conference.............................................................................................................................................................17
4.8 COS Following ......................................................................................................................................................17
4.9 Distinctive Ringing................................................................................................................................................17
4.10 Do Not Disturb (DND) via Auto Attendant .........................................................................................................17
4.11 External Call Forward (ECF) via Auto Attendant................................................................................................17
4.12 Feature Key Programming...................................................................................................................................17
4.13 Last Number Redial (LNR)..................................................................................................................................17
4.14 LCD & Interactive Buttons..................................................................................................................................17
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 2 of 107

GW 6000 Administrative Guide Table of Contents
4.15 Mute.....................................................................................................................................................................18
4.16 On Hook Dialing..................................................................................................................................................18
4.17 Page Allow/Deny .................................................................................................................................................18
4.18 Phone Book.......................................................................................................................................................... 18
4.19 Phone Lock/Unlock .............................................................................................................................................18
4.20 Speed Dial............................................................................................................................................................18
4.21 Volume Control....................................................................................................................................................18
5. Quick Installation............................................................................................................19
5.1 Connecting the GW6000........................................................................................................................................ 19
5.2 Wizard Setup.......................................................................................................................................................... 19
5.2.1 WAN Setting ..................................................................................................................................................19
5.2.2 LAN Setting ...................................................................................................................................................22
5.2.3 Wireless Basic ................................................................................................................................................ 23
5.2.4 Wireless Security............................................................................................................................................ 23
5.2.5 Internet Time.................................................................................................................................................. 24
5.2.6 Numbering Plan .............................................................................................................................................24
5.2.7 IP Trunk.......................................................................................................................................................... 25
5.2.8 Call Routing Table .........................................................................................................................................27
5.2.9 Wizard Setup Finished ...................................................................................................................................27
6. Configuration .................................................................................................................28
6.1 Setup ......................................................................................................................................................................28
6.2 Establish The Connection ...................................................................................................................................... 28
6.3 Device Info ............................................................................................................................................................ 31
6.3.1 Summary ........................................................................................................................................................31
6.3.2 Statistics .........................................................................................................................................................31
6.3.3 Route..............................................................................................................................................................31
6.3.4 ARP................................................................................................................................................................32
6.4 Advanced Setup .....................................................................................................................................................33
6.4.1 LAN ............................................................................................................................................................... 33
6.4.2 WAN...............................................................................................................................................................34
6.4.3 Route..............................................................................................................................................................36
6.4.4 NAT................................................................................................................................................................38
6.4.5 Security ..........................................................................................................................................................41
6.4.6 Quality of Service ..........................................................................................................................................44
6.4.7 Dynamic DNS................................................................................................................................................ 47
6.5 Wireless..................................................................................................................................................................48
6.5.1 Basic............................................................................................................................................................... 48
6.5.2 Security ..........................................................................................................................................................48
6.5.3 MAC Filter..................................................................................................................................................... 50
6.5.4 Wireless Bridge .............................................................................................................................................. 51
6.5.5 Advanced........................................................................................................................................................52
6.5.6 Station Info.....................................................................................................................................................54
6.6 Voice ...................................................................................................................................................................... 55
6.6.1 Phone.............................................................................................................................................................. 55
6.6.2 Trunk .............................................................................................................................................................. 57
6.6.3 Voice Mail ......................................................................................................................................................72
6.7 Management...........................................................................................................................................................76
6.7.1 Settings........................................................................................................................................................... 76
6.7.2 Log .................................................................................................................................................................77
6.7.3 Internet Time.................................................................................................................................................. 78
6.7.4 Access Control ............................................................................................................................................... 82
6.7.5 Update Software.............................................................................................................................................84
6.7.6 Save & Reboot ...............................................................................................................................................84
6.8 Diagnostics............................................................................................................................................................. 85
Appendix 1: Product Summary..........................................................................................87
Appendix 2: Auto Attendant and Voicemail System ...........................................................91
Appendix 2.1 System Voice Prompts...........................................................................................................................91
Appendix 2.1.1 Preset Voice Prompts..................................................................................................................... 91
Appendix 2.1.2 Voice Prompts Recording .............................................................................................................. 93
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 3 of 107

GW 6000 Administrative Guide Table of Contents
Appendix 2.2 Flowchart...............................................................................................................................................94
Appendix 2.2.1 Automated Attendant..................................................................................................................... 94
Appendix 2.2.2 Subscriber Voicemail Flowchart....................................................................................................96
Appendix 2.2.3 Mailbox Administer Flowchart...................................................................................................... 98
Appendix 2.2.4 System Administrator’s Voicemail Flowchart ............................................................................. 103
Appendix 3: Feature Access Codes Assignment .............................................................106
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 4 of 107

GW 6000 Administrative Guide Introduction
1. Introduction
Congratulate on becoming the owner of the GW6000.Your LAN (local area network) and
WAN (wide area network) will now be able to access the Internet using your high-speed
Ethernet connection. This Administrator Manual will show you how to install and set up
your GW6000.
The IG (Intelligent Gateway) provides a variety of functions for users and can support a
wide range of application in a complicated environment. Therefore, it needs
Administrator to plan, install and set the whole environment of VoIP communication. And
the knowledge of modern network and Internet technologies are essential for
administrator.
A
nalog Phone
A
DSL Modem / Cable Modem
WiFi Phone
Notebook
PC
Figure 1-1. Router Connection Diagram
Interfaces
zWAN Interface: 10/100Base-T Ethernet port
zCO Interface: 3 FXO (Loop Start, for PSTN)
zAnalog Device Interface: 1 FXS (for analog Telephone or FAX)
zLAN Interface: 4 Ethernet (10/100Base-T)
zBuilt-in 802.11g Wi-Fi access point
Terminals
z1 Analog Terminal
z24 IP Stations (Wired/Wi-Fi IP Phone)
In principle, the Administration is required to do the following things:
(1) To understand the architecture, resources, and devices of whole environment
which will be involved with the VoIP communications.
(2) To build a common setting file for most users.
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 5 of 107

GW 6000 Administrative Guide Introduction
(3) To configure each phone and install them into the network.
(4) To configure each interfaces and install them into IG.
(5) And to solve the problems what users encounter during operation.
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 6 of 107

GW 6000 Administrative Guide Installation
2. Getting to Know the Router
2.1 Specifications
Feature Additional Info
Main Processor 240MHZ MIPS32 CPU
Processor SDRAM External 32MB
Processor Flash ROM External 4MB
Supplementary Processor 1x DSP Voice Pump VP101-4 (4 channel/each)
System Flash (Voice Mail) 128MB
Switch controller Broadcom BCM5325E
System Power: 15V/1A
Standards IEEE802.11g,IEEE802.11b,IEEE802.3
Ports 1×WAN，4×LAN，1×FXS ，3×FXO
Button Reset, Power on/off
Cabling RJ-45,RJ-11
LEDs POWER, WIRELESS, 3×LINE, TEL, 4×ETHERNET, WAN
EMI/EMC: FCC Part15 Class B
Operating Temp .0ºC to40ºC (32ºF to 104ºF)
Storage Temp. -20ºC to 70ºC (-4ºF to 158ºF)
Operating Humidity 10% to 80% relative humidity, Non-Condensing
Environmental
Storage Humidity 10% to 90% Non-Condensing
2.2 Front Panel
The front panel contains several LEDs that indicate the status of the unit.
Figure 2-1. Front Panel of GW6000
LED Name Color Status Description
On Power on.POWER Blue
Off Power off.
On Wireless LAN initialization success.WIRELESS Blue
Off Wireless LAN is not present.
Off PSTN Line is idle.LINE (1-3) Blue On PSTN Line is busy.
Off Phone is idle.TEL Blue
On Phone is busy.
On LAN connected.
Off LAN network connection not present.
ETHERNET(1-4) Blue
Flashing LAN activity present (traffic in either direction).
On WAN connected.
Off WAN network connection not present.
INTERNET Blue
Flashing WAN activity present (traffic in either direction).
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 7 of 107

GW 6000 Administrative Guide Installation
2.3 Rear Panel
The rear panel contains the ports for the unit's data and power connections.
Figure 2-2. Rear Panel of GW6000
Label Function
WAN RJ-45 connector: Connects the device to your cable modem, or to your
ADSL Modem, It’s to connect to the remote network
LAN1-4 RJ-45 connector: Connects the device to your PC's Ethernet port, or to
the uplink port on your LAN's hub,
TEL1 RJ-11 connector: Connects the device to your analog phone,
Line 1-3 RJ-11 connector: Connects the device to your PSTN lines
Power Connects to the supplied power converter cable
On/Off Switches the device on and off
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 8 of 107

GW 6000 Administrative Guide System Features
3. System Features
3.1 Answering Position
For incoming calls from PSTN (FXO ports), system provides the flexibility to ring to
different destinations. System also provides the ability to have the calls to ring to 1-6
different extensions according to the system service mode (day or night modes).
It is also for those incoming VoIP calls from the registered ISP (Uplink Server) to be
routed with the same method.
3.2 Auto Attendant & Voice Mail
The IG Auto Attendant can greatly enhance business office productivity by providing
either a full-duty automated attendant to handle all incoming system calls or part-duty
automated attendant to handle overflow traffic.
The Automated Attendant & Voice Mail Module provides 128MB of programmable voice
announcements. It provides four ports to handle four (4) simultaneous callers. It
provides the following functions:
zAuto Attendant Functions
It provides an incoming caller with a customized welcome greeting that
describes the actions available to an incoming caller:
Provide four kinds of main greeting messages: Day, Night, Noon,
and Holiday greeting messages.
Dial an extension number or operator code to reach the appreciate
destination.
Press a digit to leave a message in a particular mailbox.
Press a digit to make an outside call via the specified check.
Provide the phone to forward the call to its voicemail box.
Provide the phone to set Direct Call Forward, Busy Call Forward or
No Answer Call Forward. It will forward the incoming trunk call to
another extension.
Provide the phone to set Do Not Disturb to stop the incoming line call
from ringing.
zVoice Mail Functions
All mailbox users have access to these mailbox features
Delete, save, or skip messages.
Send messages to other mailbox.
Receive message information indicating the date, time, and sender
information, if available.
Change personal greeting, and password.
Playback controls when reviewing messages.
Record a temporary greeting.
Send a notification via email when getting a leaving message.
The maximum recording length for each call is 60 seconds.
The maximum total length for each user is about 18 minutes.
For each leaving message, it's saved 1 - 7 days
zVoice Messages
Provide two languages service for the all voice files.
Administrators can record the all voice messages by themselves.
Copy Right 2005 Tecom, Co. LTD. All rights reserved Page 9 of 107

GW 6000 Administrative Guide System Features
Administrators can update, backup or delete the all voice messages
on the PC.
3.3 Call Abandon
For every PSTN call, system provides the facility to monitor the call status. If the remote
party hangs up, the ongoing call must be terminated.
3.4 Call Operator (Call Attendant)
One primary operator may be assigned in the system. The standard IP phone will serve
as the operator telephone. When assigned as operator, this extension supports general
system functions.
While the internal extension dials Operator Directory Number ("0" at default), or the
outside party dials "0" when Auto Attendant plays the Welcome message, these calls
will be stored into Operator Queue. The Operator is First-In-First-Out to service these
calls. At the waiting time, the calling party will be on Music-On-Hold state.
3.5 Call Routing
The Call Routing feature automatically routes outgoing calls using the most appropriate
route. The appropriate route is determined based on the number dialed. If necessary,
GW6000 can automatically modify the dialed number by deleting and inserting digits.
The call routing destination is a PSTN line, an IP line, a line group or another GW6000.
3.6 Caller ID
GW6000 provides the ability to detect the calling party identification provided by CO via
PSTN lines or by Uplink Server via IP trunks. This data when received by the telephone
carrier will be displayed on all ringing IP phones or Caller ID equipped Single Line
Telephone.
3.7 Caller ID to Extension
When Caller ID data is received on PSTN Lines or IP Lines of the IG system, this caller
ID data is re-broadcast to analog devices or IP phones. This means that Caller ID will be
supported even when connected “behind” the IG system as a system extension.
3.8 Class Of Service (COS)
GW6000 provides eight (8) Classes of Service (COS) for assignment of outside line
dialing-privileges. Each extension may be assigned one Day-COS and one Night-COS.
The Extension COS is primarily used for restriction and control of long distance dialing.
COS 0 is the highest priority. COS 7 is the lowest one.
3.9 Daylight Saving Time
Daylight Saving Time (DST) feature supports auto adjustment for daylight saving time.
3.10 Default Set
When the feature is active, the extension will return to default settings. It will affect the
following options:
Cancel any Call Forward via AA
Cancel DND via AA
Paging Accept
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 10 of 107

GW 6000 Administrative Guide System Features
Default Feature Key Setting
3.11 Direct Inward System Access (DISA) via Auto Attendant
The current PSTN/IP lines are all DISA lines. While ringing to AA, the outside callers
have direct access to extensions, PSTN/IP lines, Call Routing and Trunk Groups.
3.12 Dynamic DNS
GW6000 support Dynamic DNS to see the DDNS host name as GW6000’s WAN IP
address in SIP application. Let the GW6000 have a static domain name for dynamic IP
address.
Before using the feature, you must register domains on DynDNS.org or TZO.
3.13 Extension Password
All extensions of the IG system have an associated User Password. Password length is
system programmable from 0 to 24 characters.
3.14 Fax/Modem
GW6000 supports FAX/modem tone detection and auto-fallback to G.711.
3.15 Feature Key Programming
Feature Keys can be programmed by phone users. A feature key can be programmed
for line appearance.
3.16 Flash - Analog Port (SLT) Flash Recognition
Flash is the momentary operation of the hook-switch at the analog device, which can be
deciphered by the IG system in such a way that the previous call in progress is held, or
placed in a status of transfer awaiting further instructions from the user.
3.17 IG to IG
While dialing a number, it may route to another GW6000 through Call Routing Table. It
allows the user to make a direct call to an extension in another GW6000. It also allows
the user to share the PSTN or IP Trunks in another GW6000 to make an outside call.
3.18 IP Trunk
GW6000 can register up to 8 SIP Uplink Servers. The extensions may make a call to the
users of the Uplink Servers, or any user in the world through the Uplink Servers.
zSIP message, including INVITE, re-INVITE, ACK, CANCEL, OPTIONS, BYE,
REGISTER, INFO, REFER, SUSCRIBE/NOTIFY and REPLACE messages.
zSIP Outbound Proxy, SIP Proxy and Registrar
zAuto-Registration when power-on or period
zSession Timer support
zSupport IP address, domain name, user name, display name for SIP URL
3.19 Line Group Assignment
System assigns each PSTN/IP line to a specific Line Group. Each line can be assigned
to only one Line Group. The Line group assignment is used for Line pool access.
If setting some PSTN lines and some IP lines into the same Line Group, the line access
depends on the access priority.
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 11 of 107

GW 6000 Administrative Guide System Features
3.20 Make an Outside Call
System provides three methods to make an outside call.
zThe extension user dials the phone number directly. System automatically
routes the outgoing call using the least expensive line via Call Routing Table.
zThe extension user dials a Line number or a Line Group number first. After
hearing the dial tone, the user dials the phone number.
zThe extension presses a Line key first. After hearing the dial tone, the user
dials the phone number.
3.21 Message Waiting Indication
It’s a Voice Mail feature. When somebody leave messages, the router will inform the
phones, and phones’ LCD will display new voice mails information, and its led will flash
accordingly.
3.22 Multi-Line Appearance
GW6000 provides PSTN line and IP line status to the phones.
Trunk LED:
Dark – the line is Null or Idle
Lit – the line is in Talk
3.23 Music On Hold
Any PSTN/IP line calls which placed on hold will give music to the other external party.
3.24 Night Switching
GW6000 provide Day and night settings in service mode page. And during different time,
Trunk incoming call will be forwarded to different extensions according to the settings.
3.25 Numbering Plan
The Numbering Plan refers to the structure of dialed access to the various resources
that are part of the system. GW6000 also allows for a very flexible configuration
numbering for the various system resources.
3.26 Paging
A Page can be initiated from any extension in the system. Dialing a Paging Group
Directory number allows an extension to broadcast a page to all assigned members of
the selected paging group.
3.27 Plug and Play
While connecting IP2007/2008 phones to GW6000 LAN port, it will register to GW6000
automatically.
3.28 Polarity Reversal (PR) Detection
When making an outgoing PSTN call, the system must know if the remote party answers
the call or not (for SMDR recording purpose). If the CO provides the PR signal, the
system can monitor the signal to determine whether the remote party answers the call or
not.
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 12 of 107

GW 6000 Administrative Guide System Features
3.29 PSTN Backup
In case of power failure, GW6000 automatically switches the first PSTN line to the
Single-line analog phone. The other PSTN lines are not supported.
3.30 Registration
The IG combines Proxy and Registrar servers in its application. For a Registrar server, it
acts as the front end to the location service for a domain, reading and writing mappings
based on the contents of REGISTER requests. The location service is then typically
consulted by a Proxy server.
3.31 Remote Management via PC
Programming the IG system database is possible via PC. IG build-in a web server for
remote administration.
3.32 System Time & Date
The IG system provides a built-in time clock to track System Time for reference in
certain features such as System Night Service Mode Change. This clock has the ability
to automatically adjust with network NTP server through Internet.
3.33 Toll Restriction
GW6000 provides sophisticated monitoring of digits dialed on PSTN/IP Trunks. If a digit
or range of digits dialed on a Trunk line is inconsistent with the dialing extension’s COS,
the call is denied. This calling COS criteria can be applied to local calls, long distance
calls, and specific numbers that are considered allowed in areas where other numbers
may be restricted.
3.34 Transfer
Transfer is used to deliver calls at your extension to another extension. It means that
calls can be routed to IG system destinations: an extension or an outside phone number.
3.35 Trunk Group
System assigns each PSTN Trunk and IP Trunk to a specific Trunk Group. Each Trunk
can be assigned to only one Trunk Group. The Trunk group assignment is used for
Trunk pool access.
If setting some PSTN trunks and some IP trunks into the same Trunk Group, the trunk
access depends on the access priority.
System provides up to 4 Trunk Groups. All PSTN Trunks and IP Trunks are assigned to
default Trunk Group 1 and PSTN Trunks has higher access priority.
3.36 Wizard Setup
Wizard Setup allows system administrator to select the appropriate mode and configure
the corresponding settings step by step to create a basic GW6000 operation.
The following eight operation setting items are supported
WAN Setting
LAN Setting
Wireless Basic
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 13 of 107

GW 6000 Administrative Guide System Features
Wireless Security
Internet Time
Numbering Plan
IP Trunk
Call Routing Table
.
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 14 of 107

GW 6000 Administrative Guide Quick Installation
4. Phone Features
The following features depend on whether the phone provides.
Feature Tecom
IP 2007/8 FXS Other SIP Phones
Alphanumeric Display Yes Depends Depends
Basic Call Yes Yes Yes
Call Forward via Auto Attendant Yes Yes No
Call Hold Yes Yes Yes
Call Transfer Yes Yes Depends
Call Waiting Yes No Depends
Conference Yes No Depends
COS Following Yes No No
Distinctive Ringing Yes No No
Do Not Disturb via Auto Attendant Yes Yes No
External Call Forward (ECF) via Auto
Attendant Yes Yes Yes
Feature Key Programming Yes No No
Last Number Redial Yes Yes Depends
LCD & Interactive Buttons Yes No Depends
Mute Yes No Depends
On Hook Dialing Yes No Depends
Page Allow / Deny Yes No No
Phone Book Yes No Depends
Phone Lock/Unlock Yes No No
Speed Dial Yes No Depends
Volume Control Yes Depends Depends
Tips: the word “Depends” means that the features depend on whether the phone
provides.
4.1 Alphanumeric Display
The IP Phone extension provides a graphic LCD that supports 64 alphanumeric
characters. The LCD enhances many system features.
4.2 Basic Call
To make an intercom call, dial a Station number (IP Terminal, POTS) or a Voice Mail
number.
To make an outgoing call, dial a phone number. System chooses a line (PSTN line or IP
trunk) via Call Routing Table to dial out. If it includes “*” in the phone number, and the
call is dialed through PSTN Trunk, it will be as a one second Pause time.
To make an outgoing call, dial a PSTN, an IP Trunk or a Trunk Group number first. After
hearing dial tone, dial the phone number.
4.3 Call Forward via Auto Attendant
Auto Attendant Call Forwarding reroutes incoming trunks calls from one extension to
another destination. The destination of a call forward can be another extension or an
outside phone number (External Call Forward; ECF).
GW6000 support the following Call Forwards:
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 15 of 107

GW 6000 Administrative Guide Quick Installation
Direct Call Forward:
Forward all of the calls without regard to the extension status.
To enable, dial *21 + Ext No.
*21 + * + (PSWD) + * + Destination
To disable, dial **21.
Busy Call Forward
Forwards the calls if the extension is busy.
To enable, dial *22 + Ext No
*22 + * + (PSWD) + * + Destination
To disable, dial **22.
No Answer Call Forward
Forward the calls if the extension doesn’t answer the call within No
Answer Time.
To enable, dial *23 + Ext No + * + Time.
*23 + * + (PSWD) + * + Destination + * + Time.
To disable, dial **23.
Direct Call Forward to VM
Forward all of the calls to its own Voice Mail box.
To enable, dial *24.
To disable, dial **24.
4.4 Call Hold
Trunk and Intercom calls can be placed on hold at any extension. Callers on hold hear
the Music On Hold.
For the Single Line phone, it’s to put a call on hold, press flash then hang up (optional).
It’s to return to the original call, press flash or pick up the phone.
For Tecom IP2007/2008, please refer to “IP Phone User Guide”.
4.5 Call Transfer
It allows a user to perform a screened or unscreened transfer to an extension or an
outside phone number.
For the Single Line phone, it’s to transfer a call, press flash then dial the new number.
To transfer immediately, hang up (Unscreened). To transfer with consultation, wait for
the party to answer, consult, and then hang up (Screened). To abort the transfer (if the
third party does not answer), press flash to return to the original call.
For Tecom IP2007/2008, please refer to “IP Phone User Guide”.
4.6 Call Waiting
If call waiting is disabled on a line, it returns busy response while getting second call at
non-idle state.
To enable the call waiting feature, dial *99.
To disable the call waiting feature, dial **99.
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 16 of 107

GW 6000 Administrative Guide Quick Installation
4.7 Conference
The Conference feature allows the user to connect to two or more parties into a single
conversation.
For Tecom IP2007/2008, please refer to “IP Phone User Guide”.
4.8 COS Following
You can change the individual Class of Service of each extension temporarily. You may
want to do this when the user goes to the office of low-priority COS extension and try to
make an outgoing call, the user can use the function to use his/her own COS.
When setting COS following, the effective time of following is 1 minute.
To make a COS Following, dial *55+(phone number)+(password)
4.9 Distinctive Ringing
Distinctive ring cadences can be selected allowing adjacent users to discern which
extension is ringing. It also provides the different ring tones for intercom and trunk calls.
4.10 Do Not Disturb (DND) via Auto Attendant
Extension users can enable DND to stop incoming PSTN or IP Trunk calls from ringing
at their phone. The DND on an extension can be allowed or denied through the feature
access code.
If an extension has DND and Call Forward enabled at the same time, Calls follow the
DND.
To enable the do not disturb feature, dial *4.
To disable the do not disturb feature, dial **4.
4.11 External Call Forward (ECF) via Auto Attendant
Auto Attendant Call Forwarding reroutes incoming trunks calls from one extension to
another destination. The destination of a call forward can be an outside phone number.
4.12 Feature Key Programming
Feature Keys can be programmed by phone users. A feature key can be programmed
for line appearance, or a function such as Call Forward, Do Not Disturb.
It’s also allowed to program the Feature Keys by dialing feature Access Code:
*70 + (Feature Key number; 1 - 4) + (PSTN, IP Trunk or Trunk Group
number)
4.13 Last Number Redial (LNR)
The features depend on whether the phone provides.
The Last Number Redial feature automatically dials the last number dialed from the
phone. For the Single Line phone, it’s to dial *8. For Tecom IP2007/2008, please refer to
“IP Phone User Guide”.
4.14 LCD & Interactive Buttons
The IP phone is equipped with Liquid Crystal Display to enhance features operation.
And incorporates four-screen-prompt and interactive buttons that simplify feature
operation.
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 17 of 107

GW 6000 Administrative Guide Quick Installation
4.15 Mute
The Mute feature allows the user to disable the handset transmitter or the speakerphone
microphone.
For Tecom IP2007/2008, please refer to “IP Phone User Guide”.
4.16 On Hook Dialing
IP phone extensions may make outgoing calls without lifting the handset and monitor the
dialing status through the built-in speaker. The button lamp is lit when monitoring a call.
4.17 Page Allow/Deny
You can block one-way pages (internal, group, and all page) over the IP phone speaker
by dialing the Page Deny code.
To enable Page Deny feature, dial *99.
To disable Page Deny feature, dial **99.
4.18 Phone Book
In Phone book, each entry is containing of Phone Number and User Name. The phone
number could be extension number, phone number or IP address.
For Tecom IP2007/2008, please refer to “IP Phone User Guide”.
4.19 Phone Lock/Unlock
You can use the Lock feature to prevent unauthorized trunk calls from being made from
extension. A locked extension continues to receive incoming trunk calls, and a user can
continue to place and receive intercom calls. Outgoing Trunk calls are blocked.
To lock the phone, dial *97 + (password)
To unlock the phone, dial **97 + (password)
4.20 Speed Dial
Speed Dialing allows you to store frequently dialed numbers.
For Tecom IP2007/2008, please refer to “IP Phone User Guide”.
4.21 Volume Control
The IP phone is equipped with a volume control that is used to adjust the various
volume settings of the telephone. The following functions can be adjusted:
zRinging
zHandset
zSpeaker
zHeadset
For Tecom IP2007/2008, please refer to “IP Phone User Guide”.
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 18 of 107

GW 6000 Administrative Guide Quick Installation
5. Quick Installation
This Quick Installation help to you install the product quickly and easily. For detailed
instructions on installation, and further setup option, please refer to the configuration
chapter.
5.1 Connecting the GW6000
(1) Place GW6000 in an optimum location.
(2) Connect the included Category 5 Ethernet network cable to the GW6000’s LAN port
or WAN port. Then connect the other end of the network cable to a switch or hub or
directly your PC’s Ethernet port. The GW6000 will then be connected to your 10/100
network.
(3) Connect the AC power adapter to the GW6000’s Power port. Only use the power
adapter supplied with the GW6000. Use of a different adapter may result in product
damage.
(4) Press the reset button on the rear panel to set the GW6000 to factory default settings.
(5) Now that you have connected the GW6000 to your network, you are ready to begin
setting it up. The Setup Wizard will take you through all necessary steps to help you to
configure the GW6000 easily.
5.2 Wizard Setup
This system administrator can configure the GW6000 remotely or locally via a Web
Browser. When GW6000 return to default factory settings, its LAN address is
“192.168.1.1” , and username is “admin”, password is “admin”.
Wizard Setup allows system administrator to select the appropriate operation mode and
configure the corresponding setting step by step. The following eight items are
supported.
zWAN Settings
zLAN Settings
zWireless Basic
zWireless Security
zInternet Time
zNumbering Plan
zIP Trunk
zCall Routing Table
In the configuration, the administrator presses “Next” or “Back” button to choose the
setting item. If pressing “Exit & Reboot”, it will asks whether store settings. If choose Yes,
the settings will be saved and the GW6000 will be reboot automatically. From now on, if
entering the GW6000 Web configuration, it goes to home page “Intelligent Gateway”
directly.
5.2.1 WAN Setting
There are three modes that you can configure WAN IP address: Static IP mode, DHCP
mode and PPPoE mode. You can also select to enable or disable Firewall and IGMP.
Note that Network Address Translation function (NAT) is default enabled and is not
showing on the page to prevent it from being disabled.
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 19 of 107

GW 6000 Administrative Guide Quick Installation
This page shows that the current existing WAN interfaces in the system is Static IP
mode. (Figure 5-1-1).
Figure 5-1-1. Wan Settings (Static IP mode)
The Dynamic Host Configuration Protocol (DHCP) is an Internet protocol for automating
the configuration of computers that use TCP/IP. DHCP can be used to automatically
assign IP addresses, to deliver TCP/IP stack configuration parameters such as the
subnet mask and default router, and to provide other configuration information.
This page shows the current existing WAN interfaces in the system by DHCP mode
(Figure 5-1-2).
Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 20 of 107