NETGEAR 341U User manual

NETGEAR®341U USB Modem
User Guide
©2013 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their
respective owners.
2400298 Rev 3

Table of Contents
Get Started ................................................................................................................................ 1
Your Device........................................................................................................................ 1
Package Contents ....................................................................................................... 2
Care and Maintenance ................................................................................................ 2
System................................................................................................................................ 2
Setting Up Your Device....................................................................................................... 3
Starting Your Device for the First Time........................................................................ 3
Getting Help........................................................................................................................ 4
Visiting the Sprint Website........................................................................................... 4
Contacting Sprint Customer Service............................................................................ 4
Device Basics ............................................................................................................................ 5
3G and LTE Networks......................................................................................................... 5
Mobile Broadband Information and Settings ................................................................ 5
Signal Information........................................................................................................ 6
Internet Connection Information.......................................................................................... 6
Restarting the Device.......................................................................................................... 6
OLED Display..................................................................................................................... 7
Micro-SIM........................................................................................................................... 7
External Antennas .............................................................................................................. 8
Alerts.................................................................................................................................. 8
Your Network Connection.........................................................................................................10
Launching Your Network Connection.................................................................................10
Connecting the Device.......................................................................................................10
TRU-Install..................................................................................................................11
OLED Display ...........................................................................................................................13
Interpreting the OLED Display ...........................................................................................13
Data Usage........................................................................................................................14
Alerts.................................................................................................................................14
NETGEAR 341U Manager Interface .........................................................................................15
Home Page........................................................................................................................15
TOC i

Displaying the NETGEAR 341U Manager Home Page...............................................16
Logging In as an Administrator...................................................................................16
Data Usage.................................................................................................................18
My Account Summary.................................................................................................18
Alerts..........................................................................................................................19
Status (Connection Details)........................................................................................19
GPS Page..........................................................................................................................20
Settings Page ....................................................................................................................22
General > Device Tab.................................................................................................22
General > Software and Reset Tab.............................................................................23
General > System Logs Tab.......................................................................................25
Network > Preferences Tab........................................................................................26
Network > APN (Access Point Name) Tab..................................................................28
Network > SIM Security Tab.......................................................................................29
Network > Status Details Tab .....................................................................................30
Support Page.....................................................................................................................33
About Page........................................................................................................................34
Feedback Page..................................................................................................................36
Device Settings.........................................................................................................................37
Display Settings.................................................................................................................37
Turning the OLED Display On or Off...........................................................................37
Setting the OLED Display Data Usage Format ...........................................................37
NETGEAR 341U Manager Home Page Settings................................................................37
Changing the NETGEAR 341U Manager URL............................................................37
Changing the NETGEAR 341U Manager IP Address..................................................38
Changing the NETGEAR 341U Manager Password ...................................................38
Configuring Networks................................................................................................................39
Viewing Network Activation Information.............................................................................39
Viewing Data Usage ..........................................................................................................39
Network Settings................................................................................................................40
Setting the Roaming Mode .........................................................................................40
Enabling / Disabling the Roaming Guard Warning Message.......................................41
Setting the Allowed Network Mode .............................................................................41
TOC ii

Configuring Access Point Names.......................................................................................42
Software and Reset ..................................................................................................................43
Exporting and Importing Settings.......................................................................................43
Exporting Settings.......................................................................................................43
Importing Settings.......................................................................................................43
Update USB Modem Software and Firmware.....................................................................43
Downloading Software Updates..................................................................................44
Upgrading Firmware From a File ................................................................................44
Resetting Your Device.......................................................................................................45
Clearing Account Details Only ....................................................................................45
Resetting Device Settings Only...................................................................................45
Resetting to Factory Default Settings..........................................................................45
GPS Settings ............................................................................................................................47
Enabling / Disabling GPS...................................................................................................47
Setting the GPS Mode.......................................................................................................47
Using Metric Units..............................................................................................................48
Frequently Asked Questions.....................................................................................................49
How Can I Tell I’m Connected to 3G or LTE? ....................................................................49
Is Roaming on LTE Supported?.........................................................................................49
What Do I Do if I Forget the Administrator Password?.......................................................49
If the Connection is “Always On,” Am I Always Being Billed?.............................................49
Questions About GPS........................................................................................................49
What is GPS?.............................................................................................................49
Where Can I Use GPS?..............................................................................................50
How Do I Enable or Disable GPS? .............................................................................50
What are some GPS Limitations?...............................................................................50
How Can I Stream GPS Data to Use With a Third-party GPS Application?.................50
How Do I Access My Corporate Network Through a VPN?................................................50
Are Terminal Sessions Supported?....................................................................................50
Tips...........................................................................................................................................51
USB Modem Location........................................................................................................51
Improving Signal Strength..................................................................................................51
Improving 3G Network Service ..........................................................................................51
TOC iii

Troubleshooting........................................................................................................................52
General Tips......................................................................................................................52
OLED Display Is Dark........................................................................................................52
Insufficient Signal Strength ................................................................................................52
Cannot Display the Home Page.........................................................................................52
Cannot Connect to the Mobile Broadband Network ...........................................................54
GPS Doesn’t Seem to Be Available ...................................................................................54
Cannot Check for Updates.................................................................................................54
Technical Specifications............................................................................................................55
Radio Frequency and Electrical Specifications...................................................................55
Software Specifications......................................................................................................55
Environmental Specifications.............................................................................................56
Mechanical Specifications..................................................................................................56
Safety Information.....................................................................................................................58
Important Notice ................................................................................................................58
Safety and Hazards ...........................................................................................................58
Regulatory Notices....................................................................................................................59
Legal.........................................................................................................................................61
Patents ..............................................................................................................................61
Licenses ............................................................................................................................61
GNU General Public License (Version 2)....................................................................61
GNU General Public License (Version 3)....................................................................67
GNU Lesser General Public License (Version 2.1).....................................................79
GNU Lesser General Public License (Version 3)........................................................87
fontconfig License.......................................................................................................90
libxml2 License...........................................................................................................91
locapi License.............................................................................................................92
pimd License ..............................................................................................................93
shadow License..........................................................................................................94
ISC License................................................................................................................94
OpenSSL License.......................................................................................................95
Original SSLeay License.............................................................................................96
Trademarks .......................................................................................................................97
TOC iv

Copyright...........................................................................................................................98
Limitation of Liability...........................................................................................................98
Additional Information and Updates...................................................................................98
Index.........................................................................................................................................99
TOC v

Get Started
The following topics give you all the information you need to set up your device and Sprint
service the first time.
Your Device
The following illustrations show your device’s primary external features and buttons.
Front View
Back View (Cover Removed)
Get Started 1

Package Contents
Your package includes several items.
●NETGEAR 341U USB Modem
●Back cover
●Micro-SIM (pre-installed)
●Get Started poster
●Recycling envelope
Care and Maintenance
As with any electronic device, you should handle your NETGEAR 341U USB Modem with care
to ensure reliable operation. Follow these guidelines in using and storing the device.
●Protect the device from liquids, dust, and excessive heat.
●Do not handle or operate the device while driving or operating a vehicle. Doing so may
distract you from properly operating the vehicle. In some jurisdictions, operating
communication devices while in control of a vehicle is a criminal offense.
●Do not apply adhesive labels to the device. They may cause the device to overheat and
may alter the antenna’s performance.
System
The following items are required to use your NETGEAR 341U USB Modem.
●Web browser (required if you’ll be using the NETGEAR 341U Manager browser interface
to view status and to configure settings). The following browsers are supported:
Internet Explorer®(version 7.0 or higher)
Mozilla Firefox®(version 3.0 or higher)
Google Chrome™ (version 2.0.172.28 or higher)
Apple Safari®(version 4.0 or higher)
Opera™ (version 9.64)
●Computer running Windows®8 (32/64 bit), Windows 7 (32/64 bit), Windows Vista,
Windows XP, or Mac OS®X (version 10.5 or higher)
●USB 2.0 / 3.0 slot
Get Started 2

Setting Up Your Device
The following topics describe how to set up and start using your device.
Starting Your Device for the First Time
The NETGEAR 341U USB Modem is designed to activate automatically the first time that it is
plugged in, using ‘hands-free activation’. Typically, the activation process will be seamless, not
requiring any action on your part; you might not even see any activation-related messages on
the device’s OLED display.
If your account did not activate for some reason (you are not in an area with Sprint 3G or LTE
network coverage, you are in an area where you can’t get signal such as a building or tunnel,
etc.), a message will appear on the OLED display telling you to go to http://sprintmodem/ to
activate the account.
You must activate your account before you can use Sprint data services.
Plug in the Modem to Automatically Activate Your Account
1. Insert the USB modem into an available USB 2.0 or USB 3.0 slot. The device starts up
and, if a Sprint 3G or LTE network signal is available, it will automatically try to activate
your account (a message will appear indicating hands free activation is in progress).
2. If the activation succeeds, the OLED display shows the home screen. If the activation
fails, you can try to activate the account from the NETGEAR 341U Manager, or repeat
this procedure when you are in a Sprint coverage area.
Activate Your Account From the NETGEAR 341U Manager
If your account was not activated automatically when you inserted the USB modem, you cannot
use Sprint data services.
You can attempt to activate the account from the NETGEAR 341U Manager:
1. Log in to the home page. (See Logging In as an Administrator.) If a Sprint 3G or LTE
network signal is available, hands free activation begins automatically.
2. Read the End User License Agreement that appears and, when you are ready, click
I Agree to accept the terms of the agreement.
If the account is still activating, a Hands Free Activation message will display the current
status. Wait for the process to finish (recommended) or click Cancel.
If you cancel the activation, follow the instructions that appear to finish the activation
process.
If the activation succeeds, an Activation Complete message will appear.
Get Started 3

Getting Help
Learn where you can get more information or assistance.
Visiting the Sprint Website
Sign on to sprint.com to get up-to-date information on Sprint services and options.
●Review coverage maps.
●Access your account information.
●Add additional options to your service plan.
●Purchase accessories.
●Check out frequently asked questions.
●And more.
Contacting Sprint Customer Service
You can reach Sprint Customer Service online or by calling toll-free.
●Log on to your account at sprint.com.
●Call us toll-free at 1-888-788-4727 (business use) or 1-888-211-4727 (personal use).
Get Started 4

Device Basics
Learn about the buttons, connectors, and other components of your NETGEAR 341U USB
Modem.
3G and LTE Networks
These wireless networks connect you to the Internet.
Depending on your coverage area, you may have:
●Only LTE coverage
●Only 3G coverage
●A combination of these networks
Your device automatically connects to the fastest network that is available to you
(customizable). If you have both 3G and LTE coverage and your connection happens to get
disrupted, your device can automatically switch to the other network. For more information, see
Mobile Broadband Information and Settings.
●LTE – Newer technology, faster speeds compared with 3G and GSM
●3G – CDMA technology, more widely available compared with LTE
Mobile Broadband Information and Settings
The network icon indicates the active network service type.
Icon
Description
LTE service is available.
3G service (1X/HRPD/1xHRPD) is available.
No icon
You have no service. Try the suggestions in Cannot Connect to the Mobile
Broadband Network.
Your device is designed to always connect to an available network if possible. If your device is
not connected (dropped signal, roaming not supported, etc.) an alert is displayed. The
connection status can be seen on your device’s OLED Display, and on the NETGEAR 341U
Manager’s Network > Status Details Tab.
Your device can be set to connect automatically to the best available network, or to LTE or 3G
networks only. See Setting the Allowed Network Mode.
Device Basics 5

Your device can also be set to allow roaming on Sprint networks, domestically, and
internationally. See Setting the Roaming Mode.
Signal Information
Learn how to determine the signal strength and get detailed network status information.
Signal Strength
The signal strength icon appears on your device’s OLED display and in the NETGEAR 341U
Manager’s Connection Details panel.
Icon
Description
No signal
Very weak signal
Excellent signal
Active Network
The network that is currently being used for your data connection appears on the device’s home
screen and in the web page’s Connection Details panel.
Network Status
Detailed network information (such as Connection Status, RSSI, Ec/Io, etc.) appear on the
NETGEAR 341U Manager’s Network > Status Details Tab.
Internet Connection Information
Find information about your Internet connection.
●Data usage for the current connection session and the current billing period. (See
Viewing Data Usage.)
●Network connection type, signal strength, roaming status, and GPS status
Restarting the Device
If the device is not functioning properly, you can restart it using these methods.
●Eject and reinsert the device
●Reboot the computer
Device Basics 6

OLED Display
The OLED display has several icons that help you determine the status of your device and its
connections, view data usage, and view system alerts. See OLED Display for details.
If the OLED display is not lit, see Turning the OLED Display On or Off.
Micro-SIM
Your NETGEAR 341U USB Modem comes with a pre-installed micro-SIM that gives you access
to the Sprint network.
To replace the micro-SIM if needed (your micro-SIM is damaged, you want to use a different
account, etc.):
1. Slide the back cover off of the device.
2. Slide the micro-SIM out of the tray.
Device Basics 7

3. Slide the new micro-SIM into the tray.
4. Replace the back cover.
External Antennas
Your NETGEAR 341U USB Modem supports the use of external MIMO antennas via two
antenna connectors on the top edge of the device.
Important: If you choose to use external antennas, you must connect MIMO antennas to
both antenna connectors, otherwise the device will not function correctly.
Only antennas approved by NETGEAR for use with the NETGEAR 341U USB
Modem are supported.
To connect external antennas:
1. Remove the back cover of the device.
2. Pull back the antenna connector covers and insert both of the antennas.
3. Replace the back cover.
Alerts
Alerts notify you about situations that require your attention and suggest the actions you need to
take to resolve them.
Some of the alerts you may encounter include:
●SIM issues (SIM error, PIN locked, MEP locked, not installed)
●Roam Guard
Device Basics 8

●Mobile Broadband disconnected (Connection error)
●Add more data
●Downloading and Installing Firmware
●Airplane mode
●Temperature error
Device Basics 9

Your Network Connection
Find out how to launch and end your network connection.
Launching Your Network Connection
After the device is plugged in and boots up, a connection to the best available network is
launched automatically.
The device will remain connected at all times, unless:
●You are out of signal range or the signal is blocked (in a tunnel, etc.).
●You are in a roaming area and you have chosen not to allow roaming.
Note: Even though the device is connected, you are only billed when data is sent or received.
For more information, see If the Connection is “Always On,” Am I Always Being Billed?
See also:
●Internet Connection Information
●Mobile Broadband Information and Settings
●Signal Information
Connecting the Device
Connect the device to an available USB port on your computer.
To connect the device to your computer:
1. Insert the device’s USB connector into a USB 2.0 or USB 3.0 slot in your computer.
If the computer does not have device drivers installed for the NETGEAR 341U USB Modem,
they are installed using TRU–Install.
Your Network Connection 10

TRU-Install
The NETGEAR 341U USB Modem includes TRU-Install, which is a feature that installs the
necessary drivers the first time you connect your device to your Windows or Mac computer. An
installation CD is not required.
Windows
When the device is connected to a Windows computer that does not have the required device
drivers, the device starts up and then:
1. The device drivers will install and you must accept the license agreement:
If the driver End user license agreement is displayed, select I’ve read and agree
to the terms and conditions of my order.
if the AutoPlay window opens, click Run setup.exe, and when the End user license
agreement is displayed, select I’ve read and agree to the terms and conditions of
my order.
If the driver End user license agreement does not display and the AutoPlay window
does not open:
a. Press +E to open My Computer.
Your Network Connection 11

b. Open the TRU-Install drive.
c. Open the Win folder.
d. Double-click Setup.exe.
e. When the End user license agreement is displayed, select I’ve read and
agree to the terms and conditions of my order.
2. Click Install.
3. When the installation is complete, click Finish.
Mac
When the device is connected to a Mac computer that does not have the required device
drivers:
1. The device starts up, and then the TRU-Install window opens.
Double-click the Install Drivers icon.
2. Follow the onscreen instructions.
3. When prompted for your password, enter your Mac password.
4. Click Continue Installation.
5. When the installation finishes, click Restart to reboot the computer and use the new
drivers.
Your Network Connection 12

OLED Display
The NETGEAR 341U USB Modem’s OLED display shows details (connection status, roaming
status, and GPS info) and data usage for the current billing period or connection session.
If the OLED display is not lit, see Turning the OLED Display On or Off.
Interpreting the OLED Display
The OLED display shows icons and text that reflect the status of the device and your
connection, and screen elements that link to other configuration screens.
Item
Description
1
Roaming indicator – When the device is roaming, a triangle appears above
the Signal strength icon.
See also Setting the Roaming Mode.
2
Signal strength (1-6 bars, or no signal)
3
Network type (LTE, 3G)
4
Data transfer indicator (WAN traffic – upload (send) / download (receive)) –
Arrows are solid when data is being transferred.
5
GPS indicator – Appears only when GPS tracking is on. The icon
pulses/glows when searching for satellites or while tracking is in progress.
See GPS Settings.
OLED Display 13

6
Data usage – Indicates the amount of data remaining (for the billing cycle) or
the amount of data used (for the current session). The bar (if shown)
represents the amount of data remaining (the solid portion of the bar).
See Data Usage and Setting the OLED Display Data Usage Format for
details.
Data Usage
The Data Usage section of the OLED display shows either billing cycle data usage or current
session data usage, depending on the format selected in the NETGEAR 341U Manager (see
Setting the OLED Display Data Usage Format).
See Viewing Data Usage for details.
Alerts
The OLED display shows network or device alerts for situations that require your attention. If
one or more alerts are active, the OLED display shows the most severe alert. The alert remains
on screen until it is resolved.
To view and resolve alerts, log in to the NETGEAR 341U Manager home page. (See Logging In
as an Administrator.) See the Alerts section of Home Page for details.
OLED Display 14