TeleCare24 Pendant Alarm Plan User manual

Please read and keep these instructions for future use
Pendant Alarm Plan - User Guide
Please read and keep these instructions for future use
0800 180 85 40 [e-mail]

Important information
The Tynetec base unit should always remain plugged into your
mains telephone line socket and also into a mains power socket
at all times.
Your emergency calls will be directed to our 24/7 monitoring
team who will endeavour to get you the help that you need as
quickly as possible. When you alert us we’ll speak to you via the
two-way loudspeaker in your Tynetec base unit.
Our monitoring team are based in the UK and can be contacted
24 hours a day, 365 days a year by pressing the alarm button on
your Tynetec base unit or pendant. If it is not an emergency and
you want to discuss your account with us our customer service
team are available on the phone from 9am to 5pm Monday to
Thursday and 9am to 4:30pm Fridays - except bank holidays, by
calling 0800 180 82 20.
We also have a comprehensive FAQ section on our website at
telecare24.co.uk.

What’s in the box?
In the box you’ll find; a Novo base unit, a fall sensor, power lead, a telephone lead and an
adaptor cable.
Wearing kit
Tynetec Base Unit Touch Pendant
Telecom lead
Power lead

Getting started
Getting connected
Disconnect the existing telephone wire and plug it into the Tel port in the back
of the unit.
Connect the power supply (already plugged into the unit), into the wall socket.
The base unit will automatically turn on.
Connect the Telecom wire (already plugged into the unit), directly into the
main telephone line socket.
Carry out a test call. See ‘Placing a test call’ on this page.
1.
2.
3.
5.
4.If broadband is present, plug your ADSL filter directly into the mains telephone
line socket and then plug the Telecom wire into the phone port on the ADSL filter.
Placing a test call
1. Test your alarm by pressing your pendant until it flashes red.
2. Moments later, you’ll be connected to our monitoring team using the microphone and
loudspeaker on the base unit.
(Please note, the pendant does not have a built-in microphone)
3. Simply tell our team that you are making a test call to check that your alarm is working
correctly. Your alarm is set up and ready should you need it.

Connecting the base unit
without broadband
Telephone
BT Wall
Socket
Power
Lead
Mains
Electricity
Supply
C/O TEL SUPPLY

Connecting the base unit
with broadband
ADSL
Filter
Telephone
BT Wall
Socket
Power
Lead
Mains
Electricity
Supply
C/O TEL SUPPLY

Fitting the touch pendant
As the pendant is a life-saving device; remember to wear it at all times. Please test
your system by pressing your pendant every 4-6 weeks to ensure that all equipment
is working correctly.
Wrist wearing option
Wrist strap
attachment
Wrist strap
Fixing
stud
1. Feed the wrist strap pattern side up through the two slots of the wrist strap attachment.
2. Slide the attachment to the hole mark 4 in the centre on the strap.
3. Slide the push pendant into the fixed wrist strap attachment, ensuring it clicks into place.
4. Push the fixing stud through the hole marked at the end of the strap, then fit for comfort.

Fitting the touch pendant
Neck wearing option
Neck cord
attachment
Neck cord
with safety break
1. Lay the pendant on a flat surface.
2. Place the neck cord through one of the slots on the back of the pendant.
3. Slide the pendant into the neck attachment, ensuring it clicks into place.
4. The neck pendant is now ready to wear.

The base unit
Top view
1) Program button
2) Function button
3) LED display light
4) Alarm button
5) Speaker
Side view
5) C/O socket
6) TEL socket
7) Supply socket
Bottom view
9) Connections

LED light indicators
Steady green
Steady amber
Flashing amber
Steady red
Unit is working correctly
Check power supply
Check telephone line
Alarm triggered
LED What’s happening? Behaviour
We’re here to help
If you need to get in touch with us feel free to give us a call or send us an email.
0800 180 82 20
Monday to Thursday, 9am - 5pm
Friday, 9am - 4:30pm
[e-mail]

Remember to test your equipment
To ensure your equipment is functioning correctly, we highly recommend that you
perform a test call every month. When our monitoring centre answer your call just
let them know you are making a test.
Month
July
August
September
October
November
December
Tested
January
February
March
April
May
June
Month Tested

Frequently asked questions
What is the range on this equipment?
Can I wear it in the bath or shower?
The Pendant alarm has a range of up to
100m, this is the approximate distance
you can be from the base unit while
wearing your alarm.
The Pendant has an excellent battery
which will last between 3 to 5 years. Your
base unit has a back up battery which will
last approximately to 48 hours.
What happens if theres a power cut?
How do I talk to you
through my alarm?
What if I’m not near the
base unit?
If you require assistance and
you are in another room to
your base unit, the monitoring
centre may not hear you.
Don’t worry, if they cannot
reach you via the base unit,
they will call your landline
once to ensure everything is
okay. If there is no response on
the landline, we will call
keyholders and the emergency
services.
When you activate your alarm,
we’ll speak to you through the
loudspeaker and microphone
on the base unit.
The Pendant is rated as IP67. An IP67
rating means that the alarm can be
dropped into a body of water up to a
meter deep for as long as half an hour.