Telesystem Yealink T54W User manual

Blue Platform
Yealink T54W Phones
Quick Reference Guide
Available features may vary. Provided feature set is based on the original order and
the system administrator’s requests for each deployment. Please contact your system
administrator or Telesystem directly to discuss any additions to the system.
Basic Call Handling
Make a call
Lift the handset then enter the phone number, extension, or code you wish to dial.
Press Send to initiate the call or wait for it to go through.
Most deployments should be sure to dial 1 before an out of area phone number.
Answer a call
Lift the handset then begin speaking to the caller.
Alternately, the Answer soft key, Speaker button, or Headset button may be pressed
to answer an incoming call.
End a call
Hang up the handset or tap the End Call soft key.
Speaker
Press the speaker button to use speaker audio mode.
Headset
Press the headset button to use headset mode audio (must have a headset
attached).
Volume
Press the volume buttons to adjust volume for your ringer when idle or
audio mode while on a live call.
Mute
Press the mute button to mute your audio while on a call. Press again to
disengage.
Headset
Mute
Dial Pad
Volume
Navigational
Buttons
Message Waiting
Indicator (Voicemail)
Programmable Top Keys: one line key plus up to 26 other
buttons may be programmed on the keys that line the right
and left side of the dynamic screen.
Hold
Transfer
Redial
Speaker
Soft keys: four
state-based
keys that line
the bottom of
the screen.
Press the More
key to see
additional
options.
Messages
Toledo, Ohio | Philadelphia, Pennsylvania | 1.888.808.6111 | www.telesystem.us 4.12.21

Advanced Call Handling
Hold
Press the hold button or Hold soft key to place an active call on hold.
To resume a held call,
• When only one is on hold, you can resume a held call by pressing one of the
following: button, (blinking) line key, or Resume soft key.
• When there are more than one calls on hold, use the and buttons to
select the desired call on the display then press Resume.
Blind Transfer (Unannounced)
Blind transfers pass through the caller ID of the originating caller to the third party.
• Press Transfer soft key or button
• Input the destination extension or phone number
• Press B Transfer soft key or button to complete the transfer
To transfer directly to an extension’s voicemail box, use *90 plus the extension as
the destination number.
Announced Transfer
Announced transfers allow you to speak with the third party before completing the
transfer.
• Press Transfer soft key or button
• Input the destination extension or phone number
• Remain on the line while the second call connects.
o To complete the transfer after speaking with the third party,
either hang up, press Transfer soft key, or button.
o To cancel the transfer and go back to the first party, press the
Cancel or EndCall soft key (your first call will still be on hold).
Conference (Three Way) Call
• Press the Conference soft key
• Input the third party’s extension or phone number
• Remain on the line while the second call connects.
o To complete the conference press Conference soft key
o To cancel the third party instead of joining them press the Cancel
or EndCall soft key (your first call will still be on hold).
While on a conference call, you can do the following:
• Hang up: this ends the entire conference for all three parties.
• Manage: Press this soft key to remove a person from the conference, Mute
one person in the conference (called “Far Mute”) or Hold one person in the
conference (called “Far Hold”).
• Split: Press this soft key to place both calls on hold on your phone
separately.
Park
Park is a ‘shared’ hold. A parked call may be placed on any valid extension then
accessed from any phone.
To park a call:
- Press More
- Press Park
- Follow the prompts that will guide you to park a call on your own extension
or someone else’s.
- The voice prompts will confirm that your call has been parked . You may
hang up.
To retrieve a parked call:
- Pick up the phone
- Press More
- Press Retrieve
- Follow the prompts that will guide you to unpark a call.
Call Forwarding
Call forwarding of your personal line/extension may be done from the phone.
• To turn forwarding on, dial *72 followed by the extension of phone number
to forward calls to. Pick up the phone to send the command.
• To turn forwarding off, dial *73. Pick up the phone to send the command.
Advanced Features
Redial
Press the redial button to view the Placed Calls list then use the and to
select the desired call. To place the selected call, either pick up the phone or press
the Send soft key.
Voicemail
To access voicemail, press Message button. Follow the voice prompts to
manage voicemail messages and greetings.
Toledo, Ohio | Philadelphia, Pennsylvania | 1.888.808.6111 | www.telesystem.us 4.12.21

If messages are being sent to the phone, the message waiting indicator light will
blink to signal a new message has been received.
History
Press the History soft key to access a log of the most recent calls. Use the arrow
buttons to navigate the lists of all, missed, placed, and received calls.
Do Not Disturb
Press the DND soft key to turn do not disturb on or off.
While DND is enabled, all direct calls to your extension or direct phone number will
go directly to your voicemail box. You may make outbound calls normally.
Call Center Agent Features
Phones that are part of a call center are configured with additional features to allow
agents to log in and out of the call center and change their availabiity within it.
Login/Logout
If you are part of a call center group, your phone will be equipped with a
Login/Logout button that will allow you to log in and out of the call center.
• To log into the call center press the Login soft key.
• To log out of the call center press the Logout soft key.
The Login soft key is only visible when you are currently logged out. The Logout soft
key is only visible when you are currently logged in.
Availability
While logged into the call center, you may have the ability to manage your
availability with codes setup by your system administrator. For a list of available
codes and their indended use, talk to your call center administrator.
• To change your state to Unavailable, press the Unavail soft key then enter
the appropriate code for the state you wish to use.
• To go back to being available for call center calls, press the Avail soft key.
When you first log in, your availability is Available to signal to the call center you are
ready to take calls.
The line key icon may indicate your availability with icons similar to the following:
Logged Out
Logged In, Available
Logged In, Unavailable
Wrap Up
Toledo, Ohio | Philadelphia, Pennsylvania | 1.888.808.6111 | www.telesystem.us 4.12.21