Telguard TG-7UBL Installation guide

COMPANY CONFIDENTIAL
For use by TELGUARD®customers only.
Distribution to other parties strictly prohibited.
February 7, 2020
Telguard TG-7 Series
Installation and Operating Guide
for models TG-7, TG-7A, TG-7FS, TG-Kit, and TG-7UBL

56050501 –Rev D i © 2020 Telguard
Important Note
The registration form must be completed before leaving for the job site to install the Telguard product. Use our dealer
site at www.telguard.com to register the unit in real time.
Foreword
Dealers purchase Telguard® cellular communicators for the quality, features and total value they represent. The Telguard
TG-7 models (TG-7, TG-7A, TG-7FS, TG-KIT, TG-UBL) are UL Listed for Household Burglary systems, Household Fire
systems, Commercial Burglary and depending on the model, Commercial Fire systems. The Telguard TG-7 models may
be used in Household Burglary/Fire systems and Retail or Commercial Burglary/Fire systems as the sole, primary or
secondary communication path.
Technical Support
Technical support for all Telguard products is available:
Monday -Saturday 8am -8pm ET
Toll Free: 800-229-2326, option 9
About this Manual
This manual assumes that you have basic security system installation skills such as measuring voltages, stripping wire,
properly connecting wires together, connecting wires to terminals, and checking phone lines. It also assumes that you
have a familiarity with the proper installation and programming tasks related to various alarm panels.
The material and instructions covered in this manual have been carefully checked for accuracy and are presumed to be
reliable. However, Telguard assumes no responsibility for inaccuracies and reserves the right to modify and revise this
manual without notice.
It is our goal at Telguard to always supply accurate and reliable documentation. If a discrepancy is found in this
documentation, please mail or fax a photocopy of the corrected material to:
Telguard Technical Services
3225 Cumberland Blvd
Suite 300
Atlanta, GA USA 30339
Fax: [phone]

56050501 –Rev D ii © 2020 Telguard
Repair and Warranty
If trouble is experienced with the Telguard Cellular Alarm Communicator please contact Telguard
Technical Support for trouble shooting, repair and (or) warranty information. The dealer or end user
should not attempt any repair to the TelguardCellular Alarm Communicator. Repair of this equipment
should only be referred to qualified technical personnel.
Telguard will repair or replace (our option) inoperative units for up to two years from date of
manufacture. This excludes damage due to lightning or installer error. Unauthorized modifications void
this warranty. Not responsible for incidental or consequential damages. Liability is limited to price of
unit. This is the exclusive warranty and no other warranties will be honored, whether expressed or
implied.
An RMA must be assigned before returning product. You may obtain an RMA via phone at 800-229-2326
option 1, or via email at [email protected].
Note: RMA number must be on the outside of box or product will not be accepted.
Future Testing and Limitations on Use
The Telguard TG-7 Series is part of an advanced design alarm communication system. It does not offer
guaranteed protection against burglary and fire. Any alarm communication system is subject to
compromise or failure.
The Telguard unit will not work without power. Electrically powered devices will not work if the power
supply is off for any reason, however briefly.
The cellular radio network, needed to transmit alarm signals from protected premises to a central
monitoring station, may be inoperable or temporarily out of service. Cellular radio networks are also
subject to compromise by sophisticated methods of attack.
This equipment, like any other electrical device, is subject to component failure. Although this
equipment is designed to be long lasting, the electrical components could fail at any time.
Due to these limitations, we recommend that if the automatic self-test feature is not enabled, other
arrangements be made with the user to test the system at least once every three months. Moreover,
arrangements should also be made for on-site inspection/test by a licensed alarm installer at least once
each year.
Terms and Conditions for Use of Telguard Product
These Terms and Conditions are a legal contract between you and Telguard for the title to and use of the
Product. BY RETAINING AND USING THE PRODUCT YOU AGREE TO THE TERMS AND CONDITIONS
INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND INDEMNIFICATION PROVISIONS
BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, DO NOT USE THE PRODUCT AND
IMMEDIATELY RETURN THE UNUSED PRODUCT FOR A COMPLETE REFUND. You agree to accept sole
responsibility for any misuse of the Product by you; and, in addition, any negligent or illegal act or
omission of you or your agents, contractors, servants, employees, or other users of the Product so long as
the Product was obtained from you, in the use and operation of the Product.

56050501 –Rev D iii © 2020 Telguard
INDEMNIFICATION OF TELGUARD
YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELGUARD FOR ANY OF THE COST, INCLUDING REASONABLE
ATTORNEYS’ FEES, AND FROM CLAIMS ARISING OUT OF YOUR, YOUR CLIENTS’ OR OTHER THIRD PARTIES’ USE OR
OPERATION OF THE PRODUCT: (i) FOR MISUSE OR IN A MANNER NOT CONTEMPLATED BY YOU AND TELGUARD OR
INCONSISTENT WITH THE PROVISIONS OF THIS MANUAL; (ii) IN AN ILLEGAL MANNER OR AGAINST PUBLIC POLICY; (iii) IN
A MANNER SPECIFICALLY UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER HARMFUL OR DANGEROUS TO THIRD
PARTIES; (v) FROM CLAIMS BY ANYONE RESPECTING PROBLEMS, ERRORS OR MISTAKES OF THE PRODUCT; OR (vi)
COMBINATION OF THE PRODUCT WITH MATERIAL, MODIFICATION OF THE PRODUCT OR USE OF THE PRODUCT IN AN
ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY TELGUARD IN WRITING. THE PARTIES SHALL GIVE EACH OTHER
PROMPT NOTICE OF ANY SUCH COST OR CLAIMS AND COOPERATE, EACH WITH THE OTHER, TO EFFECTUATE THIS
INDEMNIFICATION, DEFENSE AND HOLD HARMLESS.
WARRANTY and LIMITATIONS
TELGUARD WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS FOR UP TO TWO YEARS FROM DATE OF
MANUFACTURE. EXCLUDES DAMAGE DUE TO LIGHTNING OR INSTALLER ERROR AS WELL AS UNITS THAT INCORPORATE
MATERIAL, OR USED IN A MANNER OR ENVIRONMENT, NOT SPECIFICALLY AUTHORIZED IN THIS MANUAL.
UNAUTHORIZED MODIFICATIONS VOID THIS WARRANTY. NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES. LIABILITY LIMITED TO PRICE OF UNIT. THIS IS THE EXCLUSIVE WARRANTY, IN LIEU OF ALL OTHER
WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT OR FITNESS
FOR A PARTICULAR PURPOSE AND NO OTHER WARRANTIES WILL BE HONORED, WHETHER EXPRESSED OR IMPLIED.

56050501 –Rev D iv © 2020 Telguard
Table of Contents
Important Note i
Foreword i
Table of Contents iv
General Description and Operation 1
Features 3
Operating Mode 3
Multiple Alarm Format Support 3
Complete Supervision of Communication Path 3
Link Supervision and Standard Line Security 4
Complete Power Supervision 5
Telguard Automatic Self-test Report 5
Telguard Remote Query Capability 6
Programmable Supervisory Trip Output (STC) Relays 6
Post-Installation Remote Programming (Commercial Fire Applications and All Applications in Canada) 6
Diagnostic and Status LEDs 7
Optional DC Operation (12VDC) 7
Complete Factory Reset Option 7
UL and ULC Compliance 7
Getting Ready 8
Dealer Account Establishment 8
Pre-Installation Checklist 8
Installation 9
Summary 9
Step 1: Register the Telguard Unit 9
Step 2: Physically Install the TG-7 Series Device in Desired Location 10
Step 3: Determine Antenna Placement for Best Performance 11
Step 4: Verify Panel sends alarms over the Telco Connection for Back-up Path 12
Step 5: Program, Activate & Transmit Alarms over Cellular Network 12
Step 6: Connect Supervisory Trip Outputs 13
Step 7: Connect and Test the Trip Input (optional) 14

56050501 –Rev D v © 2020 Telguard
Step 8: Connect Tamper Switch (mandatory for Commercial Burglary Installations in Canada) 14
Appendix 1 –Connection Guide 15
Wiring Diagrams 15
Tamper Switch Installation for UL/ULC Commercial Burglary Applications 19
Jack Assignments 20
Main Terminal Strip Pin Assignments 20
DC Terminal Strip Pin Assignments 20
A/C Terminal Strip Pin Assignments 20
Compatible Alarm Panels 21
Appendix 2 –Troubleshooting Guide 22
LED Indicator Guide –Normal Operating Mode 22
LED Indicator Guide –RSSI Mode 23
Troubleshooting Quick Reference Table 24
Appendix 3 –Commercial Fire Sole Path Communicator Installation 25
Configuring the TG-7FS 25
Configuring a Sole Path at the Panel 25
Appendix 4 –Commercial Fire 6-hour Supervision 26
Appendix 5 –Compliance with UL and ULC Standards 26
Appendix 6 –Detailed Specifications 28
Dialer to Interface Electronics 28
Power 28
Digital Cellular Radio and Other Specifications 28
Appendix 7 –Accessories 29

56050501 –Rev D 1 © 2020 Telguard
General Description and Operation
The TelguardTG-7 series is a line of digital cellular radio alarm transmission devices used to provide the following three
methods of communications for alarm panels via a cellular network:
•Sole path (Cellular Transmission Only)
•Primary path (Cellular Primary & Telco Backup)
•Back-up path (Telco Primary & Cellular Backup)
Depending on the TG-7 series model and configuration (determined at time of installation), the alarm panel will use the
PSTN line or cellular as sole, primary or back-up (secondary) transmission path to deliver alarm messages. When it is
configured as a backup, it will provide transparent access from the alarm panel to the central station. When transmitting
an alarm signal using the cellular path, the Telguard obtains its data from the alarm panel by way of a Telco line interface.
The Telguard will obtain all alarm signal information including monitoring station phone number, account number and all
zones for every alarm transmission. The Telguard handshakes with the alarm panel causing it to transmit the alarm data.
The Telguard encodes the alarm data and transmits to the Telguard Communication Center (TCC) over the digital cellular
network. The TCC performs a function similar to a central station receiver and issues the transmission acknowledgement
when the last message in the transmission is received. After decoding and reformatting, the alarm signal is routed to the
desired alarm company monitoring station for action.
In a cellular back up alarm installation, the incoming Telco line is connected from the premise’s RJ-31x jack to the Telguard
unit and then from the Telguard unit's RJ-45 jack to the alarm panel in the normal fashion. Two programmable System
Trouble Condition (STC) relays provide supervisory trip outputs for connection to the alarm panel’s trip zone input
terminals in order to provide a Telguard device trouble signal to the alarm panel. Additionally, automatic self-test and
remote query signals are transmitted exclusively over the cellular network with all Telco line and cellular monitoring,
switching and supervisory functions built in. The TG-7 Series communicator supports several power supply options. The
TG-7 series devices can be plugged into a standard 125VAC outlet and will keep a dealer-supplied battery charged. TG-7
devices can also operate on 12VDC power from the alarm panel. The TG-PEM Power and Expansion Module Accessory is
available for adding dry contact zones to TG-7 units or for using 24VDC panel power to operate the TG-7FS unit.
The UL Listed equipment at the TCC plays a key role in the operation of every Telguard device. All Telguard units utilize the
TCC due to the panel alarm signal format encoding and decoding requirements used in packet-data transmissions over the
digital cellular network. The TCC also manages the real-time databases for cellular accounts and a complete history of
every Telguard unit’s operating conditions. These conditions include programming setup information, cellular alarm
transmission information, supervisory trouble information, remote query information, and automatic self test information.
The TG-7 Series is offered in several models designed and configured to meet various applications and UL and ULC
requirements as listed below.

56050501 –Rev D 2 © 2020 Telguard
MODEL
APPLICATION
UL/ULC STANDARDS
TG-7 (standard unit. Part #
TG7LA002–AT&T Service)
Commercial, Industrial, Retail &
Financial Markets for use in United
States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC S545, ULC
C1023, and ULC S304
TG-7 (standard unit. Part #
TG7LV002–Verizon service)
Commercial, Industrial, Retail &
Financial Markets for use in United
States
UL 365, UL 985, UL 1023, UL 1610
TG-7A (attack resistant
enclosure unit. Part #
TG7LAA02–AT&T Service)
Retail & Financial Markets for use
in United States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC S545, ULC
C1023, ULC S304, and UL Bank, Safe & Vault
applications
TG-7A (attack resistant
enclosure unit. Part #
TG7LVA01–Verizon service)
Retail & Financial Markets for use
in United States
UL 365, UL 985, UL 1023, UL 1610, and UL Bank,
Safe & Vault applications
TG-7FS (fire unit. Part #
TG7LAF02–AT&T Service)
Fire Systems for use in United
States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC S545, ULC
C1023, ULC S304, UL 864, and ULC S559
TG-7FS (fire unit. Part #
TG7LVF01–Verizon service)
Fire Systems for use in United
States
UL 365, UL 985, UL 1023, UL 1610, and UL 864
TG-KIT (Part # TGKITLA2 –
AT&T Service)
Commercial, Industrial, Retail &
Financial Markets, Fire Systems for
use in United States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC S545, ULC
C1023, ULC S304, UL 864, and ULC S559
TG-KIT (Part # TGKITLV2 –
Verizon Service)
Commercial, Industrial, Retail &
Financial Markets, Fire Systems for
use in United States
UL 365, UL 985, UL 1023, UL 1610, and UL 864
TG-7UBL (Part # TG7UBLA –
AT&T Service)
Commercial, Industrial, Retail &
Financial Markets, Fire Systems for
use in United States and Canada
UL 365, UL 985, UL 1023, UL 1610, ULC S545, ULC
C1023, ULC S304, UL 864, and ULC S559
TG-7UBL (Part # TG7UBLV –
Verizon Service)
Commercial, Industrial, Retail &
Financial Markets, Fire Systems for
use in United States
UL 365, UL 985, UL 1023, UL 1610, and UL 864

56050501 –Rev D 3 © 2020 Telguard
Features
This section summarizes the key features of the Telguard TG-7 series.
Operating Mode
The Telguard is a digital cellular Data/SMS transmission device that is installed at the protected premises to provide alarm
transmission for security systems. The Telguard TG-7 series transmits alarm signals over the nationwide digital cellular
network if the telephone line or data network has been disrupted, compromised or when there is no wire line service
available.
Multiple Alarm Format Support
The Telguard TG-7 series supports multiple alarm communication formats.
Note: The Telguard unit’s default program setting is for auto detection of the panel alarm format.
Auto Format Detect feature allows the Telguard unit to adapt to receive any listed format. If the alarm panel’s format is changed
for any reason, the Telguard device will adjust to accept the new format.
In order for the alarm panel to be compatible with the Telguard, the alarm panel must be programmed to transmit alarm
messages to the central station using one of the following non-extended formats:
•Pulse Formats:
o3+1 pulse; 10pps, Double Round, 1400 Hz ack
o3+1 pulse; 20pps, Double Round, 2300 Hz ack
o3+1 pulse; 40pps, Double Round, 2300 Hz ack
o4+2 pulse; 20pps, Double Round, 1400 Hz ack
o4+2 pulse; 20pps, Double Round, 2300 Hz ack
o4+2 pulse; 40pps, Double Round, 2300 Hz ack
•Contact ID
•Modem IIe/IIIa2/4
•SIA2 (SIA-DC-03 level 2 release at 300 baud)
•Sonitrol
•DMP
Hexadecimal account numberscanbe usedwith3+1 or 4+2 formats, as well as Contact ID and Modem (4 or 10 digits for
Contact ID, 4 digits for Modem).
Complete Supervision of Communication Path
The Telguard TG-7 series of devices continuously supervises both the Telco and cellular communication paths. If either
communication path becomes inoperative, the Telguard device generates a relay trip output that can be connected to a
zone input of the host alarm panel and/or used to control remote annunciation devices.
Line Fault Condition (LFC)
The Telguard unit monitors voltage on the incoming Telco line. If an inoperative Telco line is identified, (voltage below –
20vdc, on hook) a Telco line fault condition (LFC) is declared. The System Trouble Condition LED (STC LED) will flash 3
times and the STC relay will trip after a programmable period of time. Upon Telco restoral, the relay and STC LED are
returned to normal.
Note: When the Telguard unit is configured as the Sole communications path, the Line Fault Condition (LFC) is disabled.

56050501 –Rev D 4 © 2020 Telguard
No Service Condition (NSC)
A no service condition (NSC) occurs when the Telguard device is unable to register with the cellular network.
NSC can be configured to trip the supervisory relay output (STC relay) after a programmable period of time. The STC LED
will flash 4 times immediately after losing cellular service and dial-tone will cease to be provided, independent of the STC
assertion and programmed assertion delay. NSC restoral occurs immediately after cellular service has been acquired.
Radio Communications Failure Condition (RFC)
Radio communications failure condition (RFC) occurs when the Telguard device is unable to transmit over the cellular
network even with acceptable signal strength. When RFC is declared, the STC LED will flash 5 times, dial-tone will cease,
and the STC relay will trip as programmed. Restoral of this condition occurs after 10 minutes or when a message is
received from the TCC.
Note: When End-to-End acknowledgement feature is enabled, a message that fails to deliver to the Central Station will
trigger an RFC condition.
Panel Presence Failure (PPF)
Panel presence failure condition (PPF) occurs when the Telguard unit is unable to detect the presence of the alarm panel.
PPF is indicated by the STC LED flashing 7 times. A supervisory report is generated and sent to the TCC for Central Station
delivery upon detection of PPF. Restoral of this condition occurs when the alarm panel is detected as present for the
selected delay time.
Note: The factory default for PPF is Disabled and needs to be Enabled for its use. For the PPF feature to work, Tip, Ring,
and the return connections for Tip and Ring must be connected between the panel and the Telguard device.
Control Failure to Communicate (CFC)
The Control Failure to Communicate (CFC) feature is an option that allows the Telguard unit to monitor the number of
communication attempts the alarm panel makes over Telco before the Telguard unit becomes the main path of
communication. This feature works by monitoring the alarm panel from the time it goes off-hook, and attempts to
communicate, to on-hook status, and comes off-hook again. Each change in state by the alarm panel from off-hook to on-
hook to off-hook again is considered an attempt. If this continually happens for a specified number of times within a
specific time period, the TG-7 series device seizes the line and takes over as the main communication path for the alarm
panel. If the Telguard unit goes into CFC, then it will not allow the panel to communicate via Telco again until the panel
has been on-hook for 10 consecutive minutes.
Note that the CFC condition causes the Telguard device to redirect communications to the cellular channel, but it is not
indicated on the STC LED, nor does it cause either of the external relays to be tripped.
Note: The factory default for CFC is Disabled and needs to be Enabled for its use. When the TG-7 is configured as the
Sole Path, the CFC function is not applicable.
Link Supervision and Standard Line Security
In some high security commercial burglary applications, the communication path needs to be monitored periodically. TG-7
models support those applications when Link Supervision feature is enabled. When this feature is enabled, TG-7 models
also meet the requirements for Standard Line Security (equivalent to previously known AA Grade security) when used with
a UL Listed compatible alarm panel. Once the TG-7 model is provisioned with the Link Supervision option, the TCC
constantly monitors the cellular path and sends a specific message to the central station if the path is broken or a
compromise attempt is made. After the initial account activation is done, the installer must verify the Link Supervision by
turning off the device and making sure an alarm with the specific code is delivered.
WARNING: Standard Line Security has only been evaluated between the TG-7 and the TCC. It is the responsibility of the
installer to verify Standard Line Security from the Listed alarm panel to the Listed receiver through the TG-7 models as
marked on the alarm panel and as indicated in the manufacturer's installation instructions.

56050501 –Rev D 5 © 2020 Telguard
Please note that Link Supervision is supported by all TG-7 models. However, only TG-7FS and TG-KIT models have the UL
Listing for Commercial Fire applications.
Complete Power Supervision
The TG-7 series device can supervise and report status of the backup battery and AC power source. The Telguard unit has
an integrated control and power module which also keeps the Telguard unit battery charged. This battery charger function
is also supervised.
Low/Missing Battery Condition (LBC)
When using AC as the main power source, the Telguard device checks the backup battery voltage on initial power-up and
every 60 seconds thereafter. If the battery voltage is less than 11.6 volts, it changes from ‘good’ to ‘bad’ state and a LBC
occurs whereby the STC LED blinks twice, and the STC relay trips. When the battery voltage increases to 12.1 volts, the STC
LED and STC relay restore. The Telguard device also indicates Low/missing Battery Condition (LBC) when the battery
charger fails, or the battery fails the periodic load test.
AC Failure Condition (ACFC)
AC failure condition (ACFC) is detected immediately when the AC power drops below 102 VAC. When this condition is
detected, the STC LED blinks once, the AC Power LED turns off, and the STC trip output is activated after a preset time
(default 2 hours). When AC power returns to normal (106 VAC), the AC Power LED turns on immediately and the STC trip
output restores after 60 seconds.
Note: If the Telguard device is being powered through its DC connection, a Low Power Failure (LPF) will occur if the DC
power into the TG-7 unit drops below 5.1VDC and restore after reaching >5.6VDC. LPF will present itself in the same
manner as the ACFC.
Dial Tone Failure (DTF)
The Telguard provides a voltage supply and other signaling to the panel like a telephone central office. The Telguard device
continuously monitors the 30V supply circuit that provides dial tone to the alarm panel. A Dial Tone Failure (DTF) occurs
when unable to provide proper telephone signaling to the panel (30V supply drops to 20V or less while the alarm panel is
on-hook). The STC LED will flash 6 times and the STC relay will trip.
Note: This condition will require contacting Telguard Technical Support for resolution.
Catastrophic Failure (CF)
Catastrophic Failure (CF) is any condition that causes the Telguard device to stop functioning at all levels. The most
common CF is AC power failure followed by a complete discharge of the backup battery. The STC1 and STC2 trip outputs
are activated and the visible indication is loss of all LED activity. Total loss of power to the Telguard device does not
prevent transmission of alarm messages from the alarm panel “through” the Telguard unit and out over an operative
phone line.
Telguard Automatic Self-test Report
The automatic self-test signal schedule is programmable as prescribed when the Telguard device is registered. The central
station receives the automatic self-test report in the same format that the alarm panel normally uses for communication
over the Telco line. The self-test code and testing frequency are set during registration and can accommodate any code
the Central Station expects. The TCC captures all current and historical data pertaining to the operation of the Telguard
device when it processes the automatic self-test signal. This data contains current operational status (C.O.S.) of the
Telguard unit such as "All OK", "AC fail condition", "low/missing battery condition", or any combination of these as well as
the current signal strength. In addition, the data also contains historical data for supervisory events that occurred since
the last self-test or remote query report signal was transmitted. This data includes the number of occurrences of AC fail
conditions, low battery conditions, line fault conditions, communications failure conditions and no cellular service
conditions. This additional information is available by contacting Telguard Technical Support or by visiting
www.telguard.com (dealer log-in credentials required).

56050501 –Rev D 6 © 2020 Telguard
Telguard Remote Query Capability
Although the Telguard device has the capability for an automatic self-test, a separate feature is provided for determining
the current operational status of every Telguard unit. This feature is called Remote Query and is used to provide real-time
operational status for the Telguard device on-demand. It is useful in resolving STC events that are reported by the alarm
panel to the central station. The Remote Query is available via www.telguard.com. The Remote Query causes the
Telguard unit to upload current operational status data and historical data, just as the automatic self-test described above,
except that the query signal is controlled by the one who initiates it. The query signal is held in the Telguard database at
the TCC for review and is not forwarded on to the central station.
Programmable Supervisory Trip Output (STC) Relays
The Telguard device has two supervisory relay trip outputs (STC1 normally open and STC2 normally closed) and both are
energized in a powered-up state when no system troubles exist. This enables a supervisory trouble code to be transmitted
to the central station when connected to an alarm panel’s 24-hour instant input zone. The STC relays are programmable,
using a standard touch-tone telephone (or butt-set) or during registration on www.telguard.com, to meet virtually any
installation requirement.
The following supervisory features or combination of features are programmable to trip the STC relays in order to meet a
variety of installation requirements:
•Trips on AC fail condition (ACFC)
•Trips on low or missing battery condition (LBC)
•Trips on no service condition (NSC)
•Trips on line fault condition (LFC)
•Trips on radio failure condition (RFC)
The following system trouble features are embedded in the Telguard device for tripping the STC relays and cannot be
changed:
•Trips on dial tone failure (DTF)
•Tripped when unit is not activated at the TCC
•Trips on catastrophic failure (CF) if all power is lost
•Trips on transmit-disable command from the TCC. This radio command disables only the Telguard transmitter and
would be used, for example, to shut down the Telguard unit due to a runaway dialer.
ULC Compliance Notes:
•For Commercial Burglary installations which do not use the optional TG-PEM, STC1 shall be connected to the
panel's 24hr zone and shall be designated only as Low Battery Condition. Other failure conditions shall be
triggered through STC2 and shall be treated as general trouble condition.
•For Commercial Burglary installations which use the optional TG-PEM, consult the TG-PEM Manual for the
configuration of STC1.
•For Canada, TG-7 Series devices are suitable for use in Security Level 1 applications.
Post-Installation Remote Programming (Commercial Fire Applications and All Applications in Canada)
Once a unit is installed in a Commercial Fire application or a location in Canada, it cannot be remotely reprogrammed
without manual on-site intervention. To change the Telguard settings in such an installation, follow these steps:
•Locate and press the RSSI button on the Telguard unit, holding it for at least 5-7 seconds.
•LED 5 will flash, indicating that a message has been sent to initiate a Maintenance Window.
•The maintenance window will last for 10 minutes after receipt of the device message.
•Log into the www.telguard.com dealer portal and make the necessary configuration changes to the device,
within the observed maintenance window (10 minutes).
•No device configuration changes can be made outside of the maintenance window.
Note: All alarm functions and transmissions will continue to operate during the Maintenance Window.

56050501 –Rev D 7 © 2020 Telguard
Diagnostic and Status LEDs
Seven active LEDs are provided as a useful aid during installation and give installers an immediate visual indication of
system status. The LEDs serve as indicators for activation, system trouble conditions, AC power, and communication
indicators. They can also provide a signal strength indication, similar to the signal strength bars on a cellular phone. See
the installation section for details.
Optional DC Operation (12VDC)
TG-7 Series can be operated solely by DC Power Source (e.g., power coming from an alarm panel’s auxiliary 12V output).
This will eliminate the need for a separate AC outlet at the protected premises. To use a Panel’s 12VDC Auxiliary Output,
connect the panel power to DC Input and ground on the TG-7 Series unit and the device will operate normally. The
Telguard unit‘s operational range is 6.2V - 16V DC.
To use a Fire Panel’s standard 24VDC output, a TG-PEM accessory is required to step down the voltage to the TG-7FS’s
acceptable range.
Note: When using DC power, the Telguard device should be powered up without any connection to a battery or AC
power source. Because there is no AC connection, the AC LED will be OFF when operating in DC mode. Battery will not
charge on DC power.
Complete Factory Reset Option
A special function within the TG-7 Series allows you to perform a complete Factory Reset on the unit. This reset will change
all unit settings back to a factory default configuration.
Note: Never attempt to do a Complete Factory Reset on an active account because the unit will need to be re-activated.
To begin the factory reset, follow these steps:
•Power cycle the device. For the first three seconds after power up, all LEDs will be lit solid.
•While the unit shows this pattern, press and hold the RSSI button. After 15 seconds of button press, the LEDs
will begin to sequentially turn on and off in a cascading pattern, indicating the factory reset is taking place.
•Release the button. After the factory reset concludes, the LEDs will go back to normal status.
UL and ULC Compliance
The TG-7 series includes models that are certified as complying with UL and ULC Standards for all Household Burglary,
Household Fire, Commercial Burglary, and Commercial Fire installations. The chart on Page 2 shows the various models
and the associated UL and ULC Standards. Certificates of Compliance are available at www.telguard.com.
UL/ULC Compliance Note: The alarm panel must also be UL, ULC, or cUL Listed for the appropriate categories above.
ULC Compliance Note: For Commercial Fire installations in Canada, the radio frequency warning label (supplied) must
be affixed to the outside front cover of the TG-7 device to maintain compliance.

56050501 –Rev D 8 © 2020 Telguard
Getting Ready
The Telguard device can only be activated when all necessary accounting information has been added to the customer
database located at the TCC (i.e., the unit has been registered). The database includes information about the customer
account, unit location, and system test plan information.
Dealer Account Establishment
A Dealer Account must be established prior to registration of any Telguard unit. This can be accomplished by visiting
www.telguard.com and completing the necessary information under “Dealer Signup”. This is a one-time event and an
acknowledgment from Telguard Customer Service will include a Dealer Account Number that will be used for all Telguard
Digital registrations. Telguard units can be registered and activated once the Dealer Account has been established.
Pre-Installation Checklist
Before attempting to connect the Telguard device to the alarm panel, please make sure you have all the proper parts
before you go to the job site. The following items are shipped with each Telguard unit:
•Telguard Cellular Communicator
•UL Listed plug-in transformer
•Cellular Antenna
•12-foot antenna cable with mounting bracket
•7-foot RJ 45 plug-to-plug cord
•20-inch battery cable assembly with connector plug
•Enclosure key lock
•Pluggable screw terminal blocks (2, 3 & 6 position)
•Quick Install Guide
•Registration Form
•Tamper switch (applicable to TG-7 units sold in Canada)
Note: The Telguard device registration must be completed in advance to avoid installation delays
You must also have certain installation test tools:
•Screws and a screwdriver will be required to attach the Telguard unit and antenna to the wall.
•To connect the STC relay outputs and trip input to the alarm panel, solid or stranded electrical wire will be required.
The terminal strips can accommodate solid or stranded wire from 14 to 22 gauge in size.
•A standard telephone or lineman's butt-set is recommended for verifying communication between the panel and the
Telguard unit.

56050501 –Rev D 9 © 2020 Telguard
Installation
Summary
The following are steps necessary to install the Telguard device properly.
NOTE: IF YOU DO NOT PROCEED IN THE ORDER AND MANNER PRESCRIBED, YOU MAY NOT COMPLETE THE
INSTALLATION IN THE TIME DESIRED.
These steps are summarized below and explained in detail in the remainder of this manual.
1. Register for Telguard service
2. Physically install the TG-7 Series device
•Mount the TG-7 Series device in desired location
•If using the optional TG-PEM accessory, install it according to its directions
•Complete all power-related wiring connections
3. Determine antenna placement for best performance
•Connect antenna
•Measure Received Signal Strength (RSSI)
•Consider other antenna options
4. Transmit an alarm over the Telco connection
5. Activate and transmit alarm panel alarm messages over cellular connection
6. Connect supervisory trip outputs
7. Connect trip input (optional)
8. Connect Tamper Switch (optional)
Note: Step 4 not necessary for Sole Path installations.
This installation approach provides the alarm installer with the easiest and fastest method of properly installing a TG-7
Series device. Please follow the instructions carefully and if you should need assistance or have any questions, please call
Telguard Technical Support at 1-800-229-2326 extension 9.
Note: Dealer Account Establishment and Telguard Registration must be complete prior to Installation.
Step 1: Register the Telguard Unit
Installation Tip: Register for Telguard service prior to leaving for the job site to avoid a second trip.
The registration form may be completed online through our 24/7 dealer portal www.telguard.com.
The desired features and programmable options for any installation are selected during the registration process. This
includes STC strategy, Trip-Input enabling, and added value services like HomeControl Flex and Standard Line Security.
UL/ULC Commercial Fire Sole Path Features
•Link Supervision: When registering a TG-7FS or TG-KIT device for commercial fire applications, several link
supervision options are available per UL (5-minute supervision and 60-minute supervision) and ULC (180-second
supervision) requirements. These must be enabled during registration in accordance to code.
•End-to-End Acknowledgment feature: When enabled an RFC condition will occur when the captured signal is not
delivered to the Central Station as expected.
Decide on a STC Trip Output Strategy
The Telguard device provides the host alarm panel with two supervisory trip outputs for reporting a Telguard system
trouble code to the central station. The supervisory trip outputs are programmable to suit various installation
requirements. The programming options for these supervisory trip outputs can be any combination of the following:

56050501 –Rev D 10 © 2020 Telguard
•Always Off: Disables all relay supervisory functions.
•ACFC: Trips 2 hours (programmable for up to 24 hours) after loss of AC power. Restores 60 seconds after AC
power is restored.
•LBC: Trips within 60 seconds on low battery condition. Restores when battery voltage 12.1 vdc.
•LFC: Trips after 60 seconds on Telco line fault condition (delay is programmable). Restores 60 seconds after
Telco line restores.
•NSC: Trips after a 60 second delay (delay is programmable) on no service condition due to loss of RF signal
strength. Restores after RF signal strength is available.
•RFC: Trips on radio failure to communicate with the TCC. Restores after 10 minutes.
Note: When the TG-PEM is used, it can be configured to use STC1. This TG-PEM configuration will limit Telguard
supervisory trip output options to STC2 only.
Optional Trip Input
When the input is tripped, a supervisory message is sent to the central station via the TCC. This allows an external relay,
separate from the alarm panel, to be connected to the Telguard unit in order to provide independent sensor input for
other functions, such as tamper detection.
The message that is sent from the TCC to the central station is configurable in Telguard Online. The TG-7 series unit will
automatically be configured with a unit template that allows configuration of the trip input feature, including the message
that is sent to the central station. There is a default event configured for each alarm format, so that if the unit is configured
with the butt-set to send trip input events to the TCC, a default notification will be sent to the central station. If the
Telguard unit is configured to report restorals, the contact closure will also be reported.
Swinger Function
The swinger function is designed to reduce the incidence of excessive messaging and alarms due to faulty equipment or
installation. If enabled, the swinger function will discontinue sending trip input messages to the TCC once 10 trip events
are detected within a 10-minute period. The Telguard device will resume sending trip input messages to the TCC after a
10-minute period without trip events.
Step 2: Physically Install the TG-7 Series Device in Desired Location
Identify Location for Placing the TG-7 Series Device and Mount
Do not install the Telguard device in an area where the general public could reasonably be within 20cm (8 inches) of the
antenna.
NOTE 1: Optimum RF performance can usually be found at the highest point within a building with the fewest number
of walls between the Telguard unit’s antenna and the outside of the premises.
NOTE 2: To avoid interference with other electronic devices operating in the area, avoid mounting the Telguard unit’s
antenna near other electronic devices.
NOTE 3: The Telguard unit’s dipole antenna is designed for indoor installations only.
Care should be taken to ensure that a large metal object such as a refrigerator or a metal cabinet is not located on the
opposite side of the wall. If moving the Telguard unit to a different location is not practical, you may need to get an
extension cable and remote the antenna in order to receive adequate radio signal strength. Choose a high, visually secure
spot using the guidelines below.
Tips for Improved Radio Signal Reception
•The higher the antenna the better. Start in the drop ceiling above the unit and proceed from there, up to the roof if
necessary.
•Remember, the antenna should be as inconspicuous as possible for greatest visual security.
•Try to keep the antenna away from sources of RF interference, including pumps, compressors, ovens, etc., or where
metal objects can shield it or otherwise block the cellular radio RF signal.

56050501 –Rev D 11 © 2020 Telguard
Place the antenna perpendicular to the ground, pointing either straight up or down. Do not mount the antenna
horizontally. Mount the Telguard unit to the wall or other surface near the alarm panel. Care should be taken to avoid
equipment that may make receiving a clear cellular signal difficult.
•Attach earth ground to the grounding screw located on lower right-hand corner of printed circuit board assembly and
permanently mount the Telguard enclosure.
•Install mounting screws.
•Slide the enclosure onto these screws.
•Verify unit is secured by tightening screws and/or by placing additional screws in lower mounting holes.
Install Optional TG-PEM Accessory into TG-7 or TG-7FS (if using)
The TG-PEM Power and Expansion Module can be used to convert 24VDC fire panel power to the necessary voltage to
operate the TG-7FS. It can also be used to add 8 24-hour dry contact zones (16 with two TG-PEM units) to a TG-7.
The TG-PEM should be installed after the TG-7 series device has been mounted to the wall or other surface. Follow the
instructions for the TG-PEM to install it. After installation of the TG-PEM, proceed to Option 2 in the next section.
Note: When the TG-PEM is used to provide power, the TG-7 series device cannot have an AC power transformer or
backup battery connected.
Complete all Power-Related Wiring Connections
Option 1: Backup Battery and AC Power Transformer
To apply power to the Telguard, attach a battery to the battery connector jack using the supplied battery cable. If the
need for a different size cable arises, the Telguard provides an alternate screw-in terminal connection for the battery.
Backup battery must be sized appropriately to meet installation requirements.
Connect the Telguard AC power transformer (see A6 for acceptable UL Listed transformers) to AC terminals using stranded
copper insulated wire following wire gauge and length recommendations below:
Recommended Wire Size Length Not to Exceed
18 ga 20 ft
16 ga 40 ft
14 ga 60 ft
Option 2: DC Power
When using this option, no other power connections (battery or AC) should be wired.
Power to the TG-7 series device may be sourced from the host alarm panel 12VDC auxiliary output. Connect the power and
ground connections into the respective DC and GND connections on the TG-7 Series using the 2-position terminal block
provided.
Note: If alarm panel output voltage is higher (e.g., 24VDC), the TG-PEM accessory is required.
Step 3: Determine Antenna Placement for Best Performance
Connect Antenna
The Telguard unit is supplied with an antenna. In most cases the antenna can be mounted directly to the unit. If necessary,
the antenna may be moved to a better signal location using an extension cable and bracket accessories (included with
some models). The performance of the antenna may be affected by the wall or materials contained within the wall chosen
for mounting. These effects may not be clearly identified by RSSI monitoring alone. The wall materials may have a more
pronounced effect on the antenna transmit band performance.

56050501 –Rev D 12 © 2020 Telguard
Measure Received Signal Strength (RSSI)
Measure the received signal strength by pressing the RSSI button. This switches the LEDs to signal strength mode. If you
do not obtain the recommended minimum signal strength with the antenna mounted directly to the unit (see LED
Indicator Guide –RSSI Mode), you will need to use an extension cable (included with some models) to locate the antenna
in an area with better reception. Generally, the higher the antenna the better.
If necessary, attach the extension cable to the unit on one end and the antenna on the other, then slowly move the
antenna to achieve maximum signal strength by pausing at each location for 6 seconds to allow enough time for the
Telguard device to present an updated signal strength. Pick a spot where the most LEDs (up to four) are illuminated.
Consider Other Antenna Options
Antenna issues are unlikely unless the premises are located in a fringe network coverage area, in a building below ground
level, or in a metal structure. Telguard offers a variety of high quality low-loss antenna cables as well as high gain antennas
listed in Appendix 6.
Step 4: Verify Panel sends alarms over the Telco Connection for Back-up Path
Connect alarm panel and Telco line to the TG-7 series unit. Plug the cable from the modular jack of the alarm panel into
the black jack of the Telguard device and the incoming Telco connection into the gray jack. Trip a zone on the alarm panel
and transmit over the Telco line. This step is important to verify the panel is programmed with a valid account code and
central station information before transmitting signals through the cellular network.
UL 864 Compliance Note: For Commercial Fire installations, the connection from the DACT to the Telguard RJ-jack must
be mechanically protected and no greater than 20 feet in distance.
ULC S559 Compliance Note: For Commercial Fire installations, the connection from the DACT to the Telguard RJ-jack
must be in metal conduit and no greater than 18 meters in distance. The FACP and the Telguard communicator must
both be located in the same room.
Step 5: Program, Activate & Transmit Alarms over Cellular Network
Confirm that the TG-7 series device enables the alarm panel to transmit alarm events over the cellular radio network. The
Telguard will confirm activation with the TCC if the registration form was completed prior to installation. Make sure that
there is no Telco connection for the panel to use, and trip a zone on the alarm panel. During processing of the first alarm
signal over the cellular network the Telguard unit will transmit all programming parameters along with the information
(central station number and account code) from the alarm panel. Once this information is received, the TCC will transmit a
message back indicating that the unit is activated. When this message is received the LEDs on the unit will begin operating
in normal mode; Activation LED 1 will be on.
The initial alarm is to confirm registration and activate the Telguard device. This alarm will NOT be transmitted to the
central station.
Special LED Indications during Activation
If the Telguard unit fails the activation process, it will be displayed on the LEDs.
•If LED 1 and LED 4 are flashing, the Telguard has failed activation. The serial number is not in the database at the TCC.
Clear the fault (see note below) and call Telguard Technical Support to verify proper registration before resending an
alarm signal.
•If LEDs 1-5 are flashing, there is an activation error. The activation message was NOT received at the TCC. Clear the
fault (see note below) and retry transmitting an alarm signal. If the Telguard unit fails a second time to activate,
check signal strength. If signal strength is OK, then call Telguard Technical Support for further assistance.
NOTE: In order to clear the faults listed above, the RSSI button must be pressed twice. After the issue has been
resolved and the unit cleared, STEPS 3 AND 4 MUST BE REPEATED OR THE TELGUARD DEVICE WILL NOT TRANSMIT
ANY SIGNALS.

56050501 –Rev D 13 © 2020 Telguard
System Status LEDs Table
System Status LEDs
Activation Indications
LED 1-5 FLASHING
Failed Activation –Signal Too Weak
LED 1 & LED 4 FLASHING
Activation Error –Call Telguard Technical Support
LED 1 ON
Activation Successful
Verify Alarm Signal Transmissions over Cellular
Before beginning this step, make sure that the Telco line from the TG-7 series device’s gray jack that goes to the RJ-31x
Jack at the premise for Back-up Communication is disconnected.
Trip several alarms on the alarm panel and verify that the central station received them by calling the central station
operator. Use a lineman's butt-set in MONITOR MODE connected to the Telguard unit's "T" and "R" test pins to "listen" to
communications between the alarm panel and the Telguard.
If you are having problems getting reliable alarm signal transmissions, additional adjustments may be necessary.
•Recheck signal strength. You need at least RSSI = 2(TWO LEDS ON SOLID) for adequate signal transmission. Also,
check antenna connector and make sure it is seated correctly.
•Call Telguard Technical Support, 1-800-229-2326 option 9.
Step 6: Connect Supervisory Trip Outputs
Connect and test the supervisory trip outputs to the alarm panel.
Enabling of a local alarm or strobe light may be desirable when a trip is declared. The STC trip output can be used directly
to activate a local signaling device, provided that the trip output is not needed to trip the alarm panel at the same time. If
both a local signaling device and an alarm panel are required, then external relays are needed to provide additional
uncommitted contacts.
UL/ULC Compliance Note: The TG-7 series device will at a minimum have the trip output connected to the alarm panel
to indicate A/C failure (ACFC) and low battery (LBC) conditions when the Telguard unit is using its own Power Supply
and not powered by the panel.
ULC Compliance Notes:
•For Commercial Burglary installations which do not use the optional TG-PEM, STC1 shall be connected to the
panel's 24hr zone and shall be designated only as Low Battery Condition. Other failure conditions shall be
triggered through STC2 and shall be treated as general trouble condition.
•For Commercial Burglary installations which use the optional TG-PEM, consult the TG-PEM Manual for the
configuration of STC1.
Reprogram Alarm Panel to Send Proper Code
If necessary, reprogram the alarm panel to send proper alarm code when tripped by the Telguard device’s supervisory
output. Program zone restoral as desired.
Check Proper Operation of Telguard Supervisory Output
Check for proper operation of each programmed supervisory output by causing it to trip the alarm panel and making sure
the proper LED illuminates and that the proper trouble code is reported to the central station. Skip the testing of any
supervisory functions that have not been enabled. Note that the yellow LED 3 starts to flash when the alarm panel goes
off-hook to report the alarm signal over cellular.
•Low Battery Condition (LBC): Disconnect the battery and during the next 60 seconds check to see that the STC LED 2
flashes 2 times indicating that the battery is missing. Check to see that the alarm panel indicates the STC trouble code
on the STC LED. Reconnect the battery and check during the next 60 seconds to see that the STC LED 2 goes off,
indicating the missing battery condition has been restored.
•Line Fault Condition (LFC): Disconnect Telco cable from the gray jack. LED 2 flashes 3 times and after configured
period the panel transmits the STC trouble code (over cellular) to the central station indicating the incoming Telco line

56050501 –Rev D 14 © 2020 Telguard
is disconnected. Reconnect Telco cable and check to see that Telco line restoral is indicated by STC LED 2 turning off
after the configured period.
•No Service Condition (NSC): Disconnect the antenna from the TG-7 series device. Check to see that the STC LED 2
flashes 4 times and after the configured period the alarm panel transmits the STC trouble code over the Telco line
indicating loss of RF signal strength. Reconnect the antenna and check to see that the STC LED 2 goes off within the
configured period indicating RF signal strength resorted.
•AC Fail Condition (ACFC): Disconnect the provided power transformer and check to see that the AC POWER LED goes
out and the STC LED 2 flashes once indicating that AC power is missing. Reconnect the AC transformer and check to
see that the AC POWER LED goes on and the STC LED 2 goes off indicating that AC power has been restored. No
transmissions will be sent to the central station. The AC power must be off, continuously, for 2 hours before the STC
relay causes the alarm panel to send a trouble code.
Step 7: Connect and Test the Trip Input (optional)
The trip input is connected to the external relay by wiring the external relay to the TRIP IN terminal (pin 6) of the terminal
block, and the other side to either the TRIP GND terminal of the same block (pin 5) or to the chassis ground on the
Telguard unit’s circuit board.
Note that trip inputs are normally wired such that there is a 2.2kΩresistor in parallel with the external relay, so that a
tamper condition (e.g., a cut wire) can be detected. When the trip input functionality is being used, closing the trip contact
will cause the Telguard device to send a message to the TCC, which in turn will cause the TCC to send a message to the
central station. If the Telguard device is configured to report restorals, the contact opening will also be reported.
For UL installations, burglary zones shall not be connected to the Trip Input.
Step 8: Connect Tamper Switch (mandatory for Commercial Burglary Installations in Canada)
When installing TG-7 for Commercial Burglary Applications in Canada, a tamper switch needs to be installed on the
enclosure of TG-7. One tamper switch and a bracket are provided with all TG-7A models as well as all TG-7 burglary models
sold in Canada. The tamper switch needs to be connected to a zone on the panel and shall designate the zone as Tamper
Protection.
All Canadian Installations shall also meet the installation requirements of CAN/ULC-S302 standard for Installation and
Classification of Burglar Alarm Systems for Financial and Commercial Premises, Safes and Vaults.
For installations outside Canada, a tamper switch may be used if desired (not supplied) or as required by local AHJ.