Telguard TG-7A Installation guide

COMPANY CONFIDENTIAL
For use by TELGUARD®customers only.
Distribution to other parties strictly prohibited.
August 17, 2017
Telguard TG-7 Series
Installation and Operating Guide
for models TG-7, TG-7A, TG-7FS, and TG-Kit

56050001 – Rev A i © 2017 Telguard
Important Note
The registration form must be completed before leaving for the job site to install the Telguard product. Use our
dealer site at www.telguard.com to register the unit in real time.
Foreword
Dealers purchase Telguard®cellular communicators for the quality, features and total value they represent. The Telguard
TG-7 models (part #s TG7LV001, TG7LVF01, TG7LVA01, and TGKITLV1) are UL Listed for Household Burglary
systems, Household Fire systems, Commercial Burglary and depending on the model, Commercial Fire systems. The
Telguard TG-7 models may be used in Household Burglary/Fire systems and Retail or Commercial Burglary/Fire systems
as the sole, primary or secondary communication path.
Technical Support
Technical support for all Telguard products is available:
Monday -Saturday 8am -8pm ET
Toll Free: 800-229-2326, option 9
About this Manual
This manual assumes that you have basic security system installation skills such as measuring voltages, stripping wire,
properly connecting wires together, connecting wires to terminals, and checking phone lines. It also assumes that you
have a familiarity with the proper installation and programming tasks related to various alarm panels.
The material and instructions covered in this manual have been carefully checked for accuracy and are presumed to be
reliable. However, Telguard assumes no responsibility for inaccuracies and reserves the right to modify and revise this
manual without notice.
It is our goal at Telguard to always supply accurate and reliable documentation. If a discrepancy is found in this
documentation, please mail or fax a photocopy of the corrected material to:
Telguard Technical Services
3225 Cumberland Blvd
Suite 300
Atlanta, GA USA 30339
Fax: [phone]

56050001 – Rev A ii © 2017 Telguard
Repair and Warranty
If trouble is experienced with the Telguard Cellular Alarm Communicator please contact Telguard
Technical Support for trouble shooting, repair and (or) warranty information. The dealer or end user should
not attempt any repair to the TelguardCellular Alarm Communicator. Repair of this equipment should
only be referred to qualified technical personnel.
Telguard will repair or replace (our option) inoperative units for up to two years from date of manufacture.
This excludes damage due to lightning or installer error. Unauthorized modifications void this
warranty. Not responsible for incidental or consequential damages. Liability is limited to price of
unit. This is the exclusive warranty and no other warranties will be honored, whether expressed or
implied.
An RMA must be assigned before returning product to. You may obtain an RMA via phone at 800-229-
2326 option 1, or via email at [email protected].
Note: RMA number must be on the outside of box or product will not be accepted.
Future Testing and Limitations on Use
The Telguard TG-7 Series is part of an advanced design alarm communication system. It does not offer
guaranteed protection against burglary and fire. Any alarm communication system is subject to
compromise or failure.
The Telguard unit will not work without power. Electrically powered devices will not work if the power
supply is off for any reason, however briefly.
The cellular radio network, needed to transmit alarm signals from protected premises to a central
monitoring station, may be inoperable or temporarily out of service. Cellular radio networks are also
subject to compromise by sophisticated methods of attack.
This equipment, like any other electrical device, is subject to component failure. Although this equipment
is designed to be long lasting, the electrical components could fail at any time.
Due to these limitations, we recommend that if the automatic self-test feature is not enabled, other
arrangements be made with the user to test the system at least once every three months. Moreover,
arrangements should also be made for on-site inspection/test by a licensed alarm installer at least once each
year.
Terms and Conditions for Use of Telguard Product
These Terms and Conditions are a legal contract between you and Telguard for the title to and use of the
Product. BY RETAINING AND USING THE PRODUCT YOU AGREE TO THE TERMS AND
CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND
INDEMNIFICATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND
CONDITIONS, DO NOT USE THE PRODUCT AND IMMEDIATELY RETURN THE UNUSED
PRODUCT FOR A COMPLETE REFUND. You agree to accept sole responsibility for any misuse of the
Product by you; and, in addition, any negligent or illegal act or omission of you or your agents, contractors,
servants, employees, or other users of the Product so long as the Product was obtained from you, in the use
and operation of the Product.

56050001 – Rev A iii © 2017 Telguard
INDEMNIFICATION OF TELGUARD
YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELGUARD FOR ANY OF THE COST,
INCLUDING REASONABLE ATTORNEYS’ FEES, AND FROM CLAIMS ARISING OUT OF YOU, YOUR
CLIENTS’ OR OTHER THIRD PARTIES’ USE OR OPERATION OF THE PRODUCT: (i) FOR MISUSE OR IN A
MANNER NOT CONTEMPLATED BY YOU AND TELGUARD OR INCONSISTENT WITH THE PROVISIONS OF
THIS MANUAL; (ii) IN AN ILLEGAL MANNER OR AGAINST PUBLIC POLICY; (iii) IN A MANNER
SPECIFICALLY UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER HARMFUL OR DANGEROUS TO
THIRD PARTIES; (v) FROM CLAIMS BY ANYONE RESPECTING PROBLEMS, ERRORS OR MISTAKES OF
THE PRODUCT; OR (vi) COMBINATION OF THE PRODUCT WITH MATERIAL, MODIFICATION OF THE
PRODUCT OR USE OF THE PRODUCT IN AN ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY
TELGUARD IN WRITING. THE PARTIES SHALL GIVE EACH OTHER PROMPT NOTICE OF ANY SUCH COST
OR CLAIMS AND COOPERATE, EACH WITH THE OTHER, TO EFFECTUATE THIS INDEMNIFICATION,
DEFENSE AND HOLD HARMLESS.
WARRANTY and LIMITATIONS
TELGUARD WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS FOR UP TO TWO YEARS
FROM DATE OF MANUFACTURE. EXCLUDES DAMAGE DUE TO LIGHTNING OR INSTALLER ERROR AS
WELL AS UNITS THAT INCORPORATE MATERIAL, OR USED IN A MANNER OR ENVIRONMENT, NOT
SPECIFICALLY AUTHORIZED IN THIS MANUAL. UNAUTHORIZED MODIFICATIONS VOID THIS
WARRANTY. NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. LIABILITY
LIMITED TO PRICE OF UNIT. THIS IS THE EXCLUSIVE WARRANTY, IN LIEU OF ALL OTHER
WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, DELIVERY,
INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NO OTHER WARRANTIES WILL BE
HONORED, WHETHER EXPRESSED OR IMPLIED.

56050001 – Rev A iv © 2017 Telguard
Table of Contents
Important Note i
Foreword i
Table of Contents iv
General Description and Operation 1
Features 2
Operating Mode 2
Multiple Alarm Format Support 2
Complete Supervision of Communication Path 2
Link Supervision and Standard Line Security 3
Complete Power Supervision 3
Telguard Automatic Self-Test Report 4
Telguard Remote Query Capability 4
Programmable Supervisory Trip Output (STC) Relays 4
Diagnostic and Status LEDs 5
Optional DC Operation (12VDC) 5
Complete Factory Reset Option 5
UL Listings 5
Getting Ready 6
Dealer Account Establishment 6
Pre-Installation Checklist 6
Installation 7
Summary 7
Step 1: Register the Telguard Unit 7
Step 2: Locate Unit and Measure Signal Strength (RSSI) 8
Step 3: Verify Panel sends alarms over the Telco Connection for Back-up Path 9
Step 4: Program, Activate & Transmit Alarms over Cellular Network 9
Step 5: Connect Supervisory Trip Outputs 10
Step 6: Connect and Test the Trip Input (optional) 11
Step 7: Connect the tamper switch (mandatory for UL Commercial Burglary Installations) 11
Step 8: Complete the Telguard Installation 11

56050001 – Rev A v © 2017 Telguard
Appendix 1 – Connection Guide 12
Wiring Diagrams 12
Tamper Switch Installation for UL Commercial Burglary Applications 16
Jack Assignments 17
Main Terminal Strip Pin Assignments 17
DC Terminal Strip Pin Assignments 17
A/C Terminal Strip Pin Assignments 17
Compatible Alarm Panels 17
Appendix 2 – Troubleshooting Guide 19
LED Indicator Guide – Normal Operating Mode 19
LED Indicator Guide – RSSI Mode 20
Troubleshooting Quick Reference Table 21
Appendix 3 – Commercial Fire Sole Path Communicator Installation 22
Configuring the TG-7FS 22
Configuring a Sole Path at the Panel 22
Appendix 4 – Commercial Fire 6-hour supervision 23
Appendix 5 – Compliance for UL Listed Installations 23
Appendix 6 – Detailed Specifications 24
Dialer to Interface Electronics 24
Power 24
Digital Cellular Radio 24
Appendix 7 – Accessories 25

56050001 – Rev A 1 © 2017 Telguard
General Description and Operation
The TelguardTG-7 series is a line of digital cellular radio alarm transmission devices used to provide the following three
methods of communications for alarm panels via a cellular network:
Sole path (Cellular Transmission Only)
Primary path (Cellular Primary & Telco Backup)
Back-up path (Telco Primary & Cellular Backup)
Depending on the TG-7 series model and configuration (determined at time of installation), the alarm panel will use the
PSTN line or cellular as sole, primary or back-up (secondary) transmission path to deliver alarm messages. When it is
configured as a backup, it will provide transparent access from the alarm panel to the central station. When transmitting an
alarm signal using the cellular path, the Telguard obtains its data from the alarm panel by way of a Telco line interface. The
Telguard will obtain all alarm signal information including monitoring station phone number, account number and all zones
for every alarm transmission. The Telguard handshakes with the alarm panel causing it to transmit the alarm data. The
Telguard encodes the alarm data and transmits to the Telguard Communication Center (TCC) over the digital cellular
network. The TCC performs a similar function to a central station receiver and issues the transmission acknowledgement
when the last message in the transmission is received. After decoding and reformatting, the alarm signal is routed to the
appropriate alarm company monitoring station for action.
In a cellular back up alarm installation, the incoming Telco line is connected from the premises’ RJ-31x jack to the
Telguard and then from the Telguard's RJ-45 jack to the alarm panel in the normal fashion. Two programmable System
Trouble Condition (STC) relays provide Telguard trouble signals to the alarm panel via supervisory trip outputs connected
to the alarm panel’s trip zone input terminals. Additionally, automatic self-test and remote query signals are transmitted
exclusively over the cellular network with all Telco line and cellular monitoring, switching and supervisory functions built
in. No extra modules are required. The Telguard TG-7 series has its own power supply which keeps the Telguard battery
charged.
The UL Listed equipment at the TCC plays a key role in the operation of every Telguard. All Telguards utilize the TCC due
to the panel alarm signal format encoding and decoding requirements used in packet-data transmissions over the digital
cellular network. The TCC also manages the real-time databases for cellular accounts and a complete history of every
Telguard’s operating conditions. These conditions include programming setup information, cellular alarm transmission
information, supervisory trouble information, remote query information, and automatic self-test information.
The TG-7 Series is offered in several models designed and configured to meet various applications and UL requirements as
listed below.
MODEL
APP
LICATION
UL
LISTINGS
TG-7 (standard unit, Part #
TG7LV001)
Commercial, Industrial, Retail &
Financial Markets
UL 365, UL 985, UL 1023, UL 1610
TG-7A (attack resistant
enclosure unit. Part #
TG7LVA01
)
Retail & Financial Markets UL 365, UL 985, UL 1023, UL 1610, and UL
Bank, Safe & Vault applications
TG-7FS (fire unit, Part #
TG7LVF01
)
Fire Systems UL 365, UL 985, UL 1023, UL 1610, and UL 864
TG-KIT Commercial, Industrial, Retail &
Financial Markets, Fire Systems

UL 365, UL 985, UL 1023, UL 1610, and UL 864

56050001 – Rev A 2 © 2017 Telguard
Features
This section summarizes the key features of the Telguard TG-7 series.
Operating Mode
The Telguard is a digital cellular Data/SMS transmission device that is installed at the protected premises to provide alarm
transmission for security systems. The Telguard TG-7 series transmits alarm signals over the nationwide digital cellular
network if the telephone line or data network has been disrupted, compromised or when there is no wire line service
available.
Multiple Alarm Format Support
The Telguard TG-7 series supportsmultiple alarm communication formats.
Note: The Telguard unit’s default program setting is for auto detection of the panel alarmformat.
Auto Format Detect feature allows the Telguard to adapttoreceive any listed format. Ifthe alarmpanel’s format is changed for
whatever reason, the Telguard will adjust to acceptthenew format.
For the alarm panel to be compatible with the Telguard, the alarm panel must be programmed to transmit alarm messages to the
central station using one of the following non-extended formats:
Pulse Formats:
o3+1 pulse; 10pps, Double Round, 1400 Hz ack
o3+1 pulse; 20pps, Double Round, 2300 Hz ack
o3+1 pulse; 40pps, Double Round, 2300 Hz ack
o4+2 pulse; 20pps, Double Round, 1400 Hz ack
o4+2 pulse; 20pps, Double Round, 2300 Hz ack
o4+2 pulse; 40pps, Double Round, 2300 Hz ack
Contact ID
Modem IIe/IIIa2/4
SIA2 (SIA-DC-03 level 2 release at 300 baud)
Sonitrol
DMP
Hexadecimal account numbers can be used with 3+1 or4+2 formats, as well as Contact ID and Modem (4 or 10 digits for Contact
ID, 4 digits for Modem).
Complete Supervision of Communication Path
The Telguard TG-7 series continuously supervises both the Telco and cellular communication paths. If either
communication path becomes inoperative, the Telguard generates a relay trip output that can be connected to a zone input of
the host alarm panel and/or used to control remote annunciation devices.
Line Fault Condition (LFC)
The Telguard monitors voltage on the incoming Telco line. If an inoperative Telco line is identified, (voltage below 20vdc,
on hook) a Telco line fault condition (LFC) is declared. The System Trouble Condition LED (STC LED) will flash 3 times
and, if programmed to do so, the STC relay will trip after a programmable period. Upon Telco restoral, the relay and STC
LED are returned to normal.
Note: When the Telguard is configured as the Sole communications path, the Line Fault Condition (LFC) is disabled.

56050001 – Rev A 3 © 2017 Telguard
No Service Condition (NSC)
The Telguard declares a no service condition (NSC) when the Telguard device is unable to register with the cellular
network. NSC is programmable to trip the supervisory relay output (STC relay) after a variable period. The STC LED will
flash 4 times immediately after losing cellular service and independent of the STC assertion and programmed assertion
delay. NSC restoral occurs immediately after cellular service has been acquired.
Radio Communications Failure Condition (RFC)
Radio communications failure condition (RFC) is declared when the Telguard is unable to transmit over the cellular network
even with acceptable signal strength. When RFC is declared, the STC LED will flash 5 times and the STC relay will trip.
RFC condition clears after 10 minutes.
Panel Presence Failure (PPF)
Panel presence failure condition (PPF) is declared when the Telguard is unable to detect the presence of the alarm panel.
PPF is indicated by the STC LED flashing 7 times. A supervisory report is generated and sent to the TCC for Central Station
delivery upon detection of PPF. Restoral of this condition occurs when the alarm panel is detected as present for the selected
delay time.
Note: The factory default for PPF is Disabled and needs to be Enabled for its use. For the PPF feature to work, Tip,
Ring, and the return connections for Tip and Ring must be connected between the panel and the Telguard.
Control Failure to Communicate (CFC)
The Control Failure to Communicate (CFC) feature is an option that allows the Telguard unit to monitor the number of
communication attempts the alarm panel makes over Telco before the Telguard becomes the main path of communication.
This feature works by monitoring the alarm panel from the time it goes off-hook, and attempts to communicate, to on-hook
status, and comes off-hook again. Each change in state by the alarm panel from off-hook to on-hook to off-hook again is
considered an attempt. If this continually happens for a specified number of times within a specific period, the Telguard
seizes the line and takes over as the main communication path for the alarm panel. If the Telguard goes into CFC, then it
will not allow the panel to communicate via Telco again until the panel has been on-hook for 10 consecutive minutes.
Note that the CFC condition causes the Telguard to redirect communications to the cellular channel, but it is not indicated
on the STC LED, nor does it cause either of the external relays to be tripped.
Note 1: The factory default for CFC is Disabled and needs to be Enabled for its use.
Note 2: When the TG7 is configured as the Sole Path, the CFC function is not applicable.
Link Supervision and Standard Line Security
In some high security commercial burglary applications, the communication path needs to be monitored periodically. TG-7
models support those applications when Link Supervision feature is enabled. When this feature is enabled, TG-7 models
also meet the requirements for Standard Line Security (equivalent to previously known AA Grade security) when used with
a UL Listed compatible alarm panel. Once the TG-7 model is provisioned with the Link Supervision option, the TCC
constantly monitors the cellular path and sends a specific message to the central station if the path is broken or a
compromise attempt is made. After the initial account activation is done, the installer must verify the Link Supervision by
turning off the device and making sure an alarm with the specific code is delivered.
WARNING: Standard Line Security has only been evaluated between the TG-7 and the TCC. It is the responsibility
of the installer to verify Standard Line Security from the Listed alarm panel to the Listed receiver through the TG-7
models as marked on the alarm panel and as indicated in the manufacturer's installation instructions.
Note: Please note that Link Supervision is supported by all TG-7 models. However, only TG-7FS model has the UL
Listing for Commercial Fire applications.
Complete Power Supervision
The Telguard supervises and reports status of the backup battery and AC power source. The Telguard has an integrated
control and power module which also keeps the Telguard battery charged. This battery charger function is also supervised.

56050001 – Rev A 4 © 2017 Telguard
Low/Missing Battery Condition (LBC)
The Telguard checks the backup battery voltage on initial power-up and every 60 seconds thereafter. If the battery voltage
is less than 11.6 volts, it changes from ‘good’ to ‘bad’ state and a LBC is declared whereby the STC LED blinks twice, and
the STC relay trips. When the battery voltage increases to 12.1 volts, the STC LED and STC relay restore. The Telguard
also indicates Low/missing Battery Condition (LBC) when the battery charger fails or the battery fails the periodic load test.
AC Failure Condition (ACFC)
AC failure condition (ACFC) is detected immediately when the AC power drops below 102 VAC. When this condition is
detected, the STC LED blinks once, the AC Power LED turns off, and the STC trip output is activated after 2 hours. When
AC power returns to normal (106 VAC), the AC Power LED turns on immediately and the STC trip output restores after
60 seconds.
Note: If the Telguard is being powered through its DC connection, a Low Power Failure (LPF) will occur if the DC
power drops below 5.1VDC and restore after reaching >5.6VDC. LPF will present itself in the same manner as the
ACFC.
Dial Tone Failure (DTF)
The Telguard provides a voltage supply and other signaling to the panel like a telephone central office. A Dial Tone Failure
(DTF) is declared when unable to provide proper telephone signaling to the panel. The STC LED will flash 6 times and the
STC relay will trip.
Note: This condition will require contacting Telguard Technical Support for resolution.
Catastrophic Failure (CF)
Catastrophic Failure (CF) is any condition that causes the Telguard to stop functioning at all levels. The most common CF
is AC power failure followed by a complete discharge of the backup battery. The STC1 and STC2 trip outputs are activated
and the visible indication is loss of all LED activity. Total loss of power to the Telguard does not prevent transmission of
alarm messages from the alarm panel “through” the Telguard and out over an operative phone line.
Telguard Automatic Self-Test Report
The automatic self-test signal schedule is programmable as prescribed when the Telguard is registered. The central station
receives the automatic self-test report in the same format that the alarm panel normally uses for communication over the
Telco line. The self-test code and testing frequency are set during registration, and can accommodate any code the Central
Station expects. The TCC captures all current and historical data pertaining to the operation of the Telguard when it
processes the automatic self-test signal. This data contains current operational status (C.O.S.) of the Telguard such as "All
OK", "AC fail condition", "low/missing battery condition", or any combination of these as well as the current signal
strength. In addition, the data also contains historical data for supervisory events that occurred since the last self-test or
remote query report signal was transmitted. This data includes the number of occurrences of AC fail conditions, low battery
conditions, line fault conditions, communications failure conditions and no cellular service conditions. This additional
information is available by contacting Telguard Technical Support or by visiting www.Telguard.com (dealer log-in
credentials required).
Telguard Remote Query Capability
Although the Telguard has the capability for an automatic self-test, a separate feature is provided for determining the current
operational status of every Telguard. This feature is called Remote Query and is used to provide real-time operational status
for the Telguard on-demand. It is useful in resolving STC events that are reported by the alarm panel to the central station.
The Remote Query is available via www.Telguard.com. The Remote Query causes the Telguard to upload current
operational status data and historical data, just as the automatic self-test described above, except that the query signal is
controlled by the one who initiates it. The query signal is held in the Telguard database at the TCC for review and is not
forwarded on to the central station.
Programmable Supervisory Trip Output (STC) Relays
The Telguard has two supervisory relay trip outputs (STC1 normally open and STC2 normally closed) and both are
energized in a powered-up state when no system troubles exist. This enables a supervisory trouble code to be transmitted to
the central station when connected to an alarm panel’s 24-hour instant input zone. The STC relays are programmable during
registration on www.telguard.com, to meet virtually any installation requirement.

56050001 – Rev A 5 © 2017 Telguard
The following supervisory features or combination of features are programmable to trip the STC relays to meet a variety of
installation requirements:
Trips on AC fail condition (ACFC) or Low Power Failure (LPF) if applicable
Trips on low or missing battery condition (LBC)
Trips on no service condition (NSC)
Trips on line fault condition (LFC)
Trips on radio failure condition (RFC)
Trips on dial tone failure (DTF)
The following system trouble features are embedded in the Telguard for tripping the STC relays and cannot be changed:
Tripped when unit is not activated at the TCC
Trips on catastrophic failure (CF) if all power is lost
Trips on deactivation command from the TCC. This radio command disables only the Telguard transmitter and would
be used, for example, to shut down the Telguard unit due to a runaway dialer.
Diagnostic and Status LEDs
Seven active LEDs are provided as a useful aid during installation and give installers an immediate visual indication of
system status. The LEDs serve as indicators for activation, system trouble conditions, AC power, and communication
indicators. They can also provide a signal strength indication, like the signal strength bars on a cellular phone. See the
installation section for details.
Optional DC Operation (12VDC)
TG-7 Series can be operated solely by DC Power Source (for example, power coming from an alarm panel’s auxiliary 12V
output). This will eliminate the need for a separate AC outlet at the protected premises. Connect the panel power to DC
Input and ground on the TG-7 Series unit and the TG will operate normally. Telguard‘s operational range is 6.2V - 16V DC.
Note: When using DC power, the Telguard should be powered up without any connection to a battery or AC power
source. Because there is no AC connection, the AC LED will be OFF when operating in DC mode. Battery will not
charge on DC power.
Complete Factory Reset Option
A special function within the TG-7 Series allows you to perform a complete Factory Reset on the unit. This reset will
change all unit settings back to a factory default configuration.
Note: Never attempt to do a Complete Factory Reset on an active account, otherwise the unit will need to be re-
activated.
To begin the factory reset, follow these steps:
Power cycle the device. For the first three seconds after power up, all LEDs will be lit solid.
While the unit shows this pattern, press and hold the RSSI button. After 15 seconds of button press, the LEDs will
begin to sequentially turn on and off in a cascading pattern, indicating the factory reset taking place.
Release the button. After the factory reset concludes, the LEDs will go back to normal status.
UL Listings
The TG-7 series meets the requirements for all Household Burglary, Household Fire, Commercial Burglary, and
Commercial Fire installations. The chart on Page 1 shows the various models and their associated UL Listings.
Note: The alarm panel must also be UL Listed for the appropriate categories above.

56050001 – Rev A 6 © 2017 Telguard
Getting Ready
The Telguard can only be activated when all necessary accounting information has been added to the customer database
located at the TCC (i.e. the unit has been registered). The database includes information about the customer account, unit
location, and system test plan information.
Dealer Account Establishment
A Dealer Account must be established prior to registration of any Telguard unit. This can be accomplished by visiting
www.telguard.com and completing the necessary information under “Dealer Signup”. This is a one-time event and an
acknowledgment from Telguard Customer Service will include a Dealer Account Number that will be used for all Telguard
Digital registrations. Telguards are available for registration and activation once the Dealer Account has been established.
Pre-Installation Checklist
Before attempting to connect the Telguard to the alarm panel, please make sure you have all the proper parts before you go
to the job site. The following items are shipped with each Telguard:
Telguard Cellular Communicator
UL Listed plug-in transformer
Cellular Antenna
12-foot antenna cable with mounting bracket
7-foot RJ 45 plug-to-plug cord
20-inch battery cable assembly with connector plug
Enclosure key lock
Pluggable screw terminal blocks (2, 3 & 6 position)
Quick Install Guide
Registration Form
Tamper switch (for TG7-A models)
Note: The Telguard registration must be completed in advance to avoid installation delays
You must also have certain installation test tools:
Screws and a screwdriver will be required to attach the Telguard and antenna to the wall.
To connect the STC relay outputs and trip input to the alarm panel, solid or stranded electrical wire will be required.
The terminal strips can accommodate solid or stranded wire from 14 to 22 gauge in size.
A standard telephone or lineman's butt-set is recommended for verifying communication between the panel and the
Telguard.

56050001 – Rev A 7 © 2017 Telguard
Installation
Summary
The following are steps necessary to install the Telguard properly.
NOTE: IF YOU DO NOT PROCEED IN THE ORDER AND MANNER PRESCRIBED, YOU MAY NOT
COMPLETE THE INSTALLATION IN THE TIME DESIRED.
These steps are summarized below and explained in detail in the remainder of this manual.
1. Register for Telguard service
2. Locate unit and measure signal strength
3. Transmit an alarm over the Telco connection
4. Activate and transmit alarm panel alarm messages over cellular connection
5. Connect supervisory trip outputs
6. Connect trip input (optional)
7. Connect the tamper switch (mandatory for UL Commercial Burglary Installations)
8. Complete installation
Note: Step 3 not necessary for Sole Path installations.
This seven-step installation approach provides the alarm installer with the easiest and fastest method of properly installing a
Telguard. Please follow the instructions carefully and if you should need assistance or have any questions, please call
Telguard Technical Support at 1-800-229-2326 extension 9.
Note: Dealer Account Establishment and Telguard Registration must be complete prior to Installation.
Step 1: Register the Telguard Unit
Installation Tip: Register for Telguard service prior to leaving for the job site to avoid a second trip.
The registration form may be completed online through our 24/7 dealer portal www.telguard.com.
The desired features and programmable options for any installation are selected during the registration process. This
includes STC strategy, Trip-Input enabling, and added value services like HomeControl Flex and Standard Line Security.
Decide on a STC Trip Output Strategy
The Telguard provides the host alarm panel with two supervisory trip outputs for reporting a Telguard system trouble code
to the central station. The supervisory trip outputs are programmable to suit various installation requirements. The
programming options for these supervisory trip outputs can be any combination of the following:
Always Off: Disables all relay supervisory functions.
ACFC: Trips 2 hours (programmable for up to 24 hours) after loss of AC power. Restores 60 seconds after AC
power is restored.
LBC: Trips within 60 seconds on low battery condition. Restores when battery voltage 12.1 vdc.
LFC: Trips after 60 seconds on Telco line fault condition (delay is programmable). Restores 60 seconds after
Telco line restores.
NSC: Trips after a 60 second delay (delay is programmable) on no service condition due to loss of RF signal
strength. Restores after RF signal strength is available.
RFC: Trips on radio failure to communicate with the TCC. Restores after 10 minutes.
DTF: Trips on an internal failure in the dial tone circuitry within the TG-7
Optional Trip Input Strategy
For wiring instructions see section ‘Tamper Switch Installation for UL Commercial Burglary Applications’.
When the input is tripped, a supervisory message is sent to the central station via the TCC. This allows an external source,
separate from the alarm panel, to be connected to the Telguard unit to provide independent sensor input for other functions,
such as tamper detection.
The message that is sent from the TCC to the central station is configurable in Telguard Online. The TG-7 unit will
automatically be configured with a unit template when registered on Telguard Online that allows configuration of the trip

56050001 – Rev A 8 © 2017 Telguard
input feature, including the message that is sent to the central station. There is a default event configured for each alarm
format, so that if the Telguard is configured to send trip input events to the TCC, a default notification will be sent to the
central station. If the Telguard is configured to report restorals, the contact closure will also be reported.
Swinger Function
The swinger function is designed to reduce the incidence of excessive messaging and alarms due to faulty equipment or
installation. If enabled, the swinger function will discontinue sending trip input messages to the TCC once 10 trip events are
detected within a 10-minute period. The Telguard device will resume sending trip input messages to the TCC after a 10-
minute period without trip events.
Step 2: Locate Unit and Measure Signal Strength (RSSI)
Locate Unit
Temporarily place the Telguard unit near the alarm panel. Permanent mounting should only be done after determining the
optimum cellular reception location.
Connect Power
Option 1: Backup Battery and AC Power Transformer
To apply power to the Telguard, attach a battery to the battery connector jack using the supplied battery cable. If the need
for a different size cable arises, the Telguard provides an alternate screw-in terminal connection for the battery. Backup
battery must be sized appropriately to meet installation requirements.
Connect the Telguard AC power transformer (see A3.2 for acceptable UL Listed transformers) to AC terminals using
stranded copper insulated wire following wire gauge and length recommendations below:
Recommended Wire Size Length Not to Exceed
18 ga 20 ft
16 ga 40 ft
14 ga 60 ft
Option 2: DC Power
To apply DC power to Telguard from a host alarm panel, connect the panel power and ground connections into the
respective DC and GND connections on the TG-7 Series using the 2-position terminal block provided. When using this
option, no other power connections (battery or AC) should be wired.
Connect Antenna and Temporarily Place Unit
The Telguard unit is supplied with an antenna. In most cases the antenna can be mounted directly to the unit. If necessary,
the antenna may be moved to a better signal location using optional cable and bracket accessories. The performance of the
antenna may be affected by the wall or materials contained within the wall chosen for mounting. These effects may not be
clearly identified by RSSI monitoring alone. The wall materials may have a more pronounced effect on the antenna transmit
band performance.
Do not install the Telguard in an area where the general public could reasonably be within 20cm (8 inches) of the antenna.
Note 1: Optimum RF performance can usually be found at the highest point within a building with the fewest
number of walls between the Telguard unit’s antenna and the outside of the premises.
Note 2: To avoid interference with other electronic devices operating in the area, avoid mounting the Telguard unit’s
antenna near other electronic devices.
Note 3: The Telguard unit’s dipole antenna is designed for indoor installations only.
These considerations should be coupled with the best RSSI indication obtainable. Care should be taken to ensure that a large
metal object such as a refrigerator or a metal cabinet is not located on the opposite side of the wall.

56050001 – Rev A 9 © 2017 Telguard
If moving the Telguard to a different location is not practical, you may need to get an extension cable and remote install the
antenna to receive adequate radio signal strength. Pick a high, visually secure spot using the guidelines below. For remote
antenna accessories see Appendix 7.
Tips for Improved Radio Signal Reception
The higher the antenna the better. Start in the drop ceiling above the unit and proceed from there, up to the roof if
necessary.
Remember, the antenna should be as inconspicuous as possible for greatest visual security.
Try to keep the antenna away from sources of RF interference, including pumps, compressors, ovens, etc., or where
metal objects can shield it or otherwise block the cellular radio RF signal.
Place the antenna perpendicular to the ground, either right side up or upside down. Do not mount the antenna
horizontally.
Measure Received Signal Strength (RSSI) for Best Antenna Placement
Measure the received signal strength by pressing the RSSI button. This switches the LEDs to signal strength mode. Now,
slowly move the unit or remote antenna to achieve maximum signal strength by pausing at each location for 6 seconds to
allow enough time for the Telguard device to present an updated signal strength. Pick a spot where the most LEDs (up to
four) are illuminated.
If you cannot obtain the recommended minimum signal strength (see LED Indicator Guide – RSSI Mode), you will need to
move the unit and/or remote the antenna higher, or switch to a special antenna as described below.
Antenna Options
Antenna issues are unlikely unless the premise is in a fringe network coverage area, in a building below ground level, or in a
metal structure. Telguard offers a variety of high quality low-loss antenna cables as well as high gain antennas listed in
Appendix 7.
Step 3: Verify Panel sends alarms over the Telco Connection for Back-up Path
Connect alarm panel and Telco line to the Telguard. Plug the modular jack of the alarm panel into the black jack of the
Telguard and the incoming Telco connection into the gray jack. Trip a zone on the alarm panel and transmit over the Telco
line. This step is important to verify the panel is programmed with a valid account code and central station information
before transmitting signals through the cellular network.
Step 4: Program, Activate & Transmit Alarms over Cellular Network
Confirm that the Telguard enables the alarm panel to transmit alarm events over the cellular radio network. The Telguard
will confirm activation with the TCC if the registration form was submitted prior to installation. Make sure that there is no
Telco connection for the panel to use, and trip a zone on the alarm panel. During processing of the first alarm signal over the
cellular network the Telguard will transmit all programming parameters along with the information (central station number
and account code) from the alarm panel. Once this information is received, the TCC will transmit a message back indicating
that the unit is activated. Once this message is received the LEDs on the unit will begin operating in normal mode;
Activation LED 1 will be on.
Note: The initial alarm is to confirm registration and activate the Telguard. This alarm will NOT be transmitted to
the central station.
Special LED Indications during Activation
If the Telguard fails the activation process, it will be displayed on the LEDs.
If LED 1 and LED 4 are flashing, the Telguard has failed activation. The serial number is not in the database at the
TCC. Clear the fault (see note below) and call Telguard Technical Support to verify proper registration before
resending an alarm signal.
If LEDs 1-5 are flashing, there is an activation error. The activation message was NOT received at the TCC. Clear the
fault (see note below) and retry transmitting an alarm signal. If the Telguard fails a second time to activate, check
signal strength. If signal strength is OK, then call Telguard Technical Support for further assistance.
NOTE: To clear the faults listed above, the RSSI button must be pressed twice. After resolving the issue and
clearing the unit, STEP 4 MUST BE REPEATED OR THE TELGUARD WILL NOT TRANSMIT ANY
SIGNALS.

56050001 – Rev A 10 © 2017 Telguard
System Status LEDs Table
System Status LEDs Activation Indications
LED 1-5 FLASHING Failed Activation – Signal Too Weak
LED 1 & LED 4 FLASHING Activation Error – Call Telguard Technical Support
LED 1 ON Activation Successful
Verify Alarm Signal Transmissions over Cellular
Before beginning this step, make sure that the Telco line from the TG-7’s gray jack that goes to the RJ-31x Jack at the
premise for Back-up Communication is disconnected.
Trip several alarms on the alarm panel and verify that the central station received them by calling the central station
operator. Use a lineman's butt-set in MONITOR MODE connected to Telguard's "T" and "R" test pins to "listen" to
communications between the alarm panel and the Telguard.
If you are having problems getting reliable alarm signal transmissions, additional adjustments may be necessary.
Recheck signal strength. You need RSSI = 2 (TWO LEDS ON SOLID) for adequate signal transmission. Also, check
antenna connector and make sure it is seated correctly.
Call Telguard Technical Support, 1-800-229-2326 option 9.
Step 5: Connect Supervisory Trip Outputs
Connect and test the supervisory trip outputs to the alarm panel.
Enabling of a local alarm or strobe light may be desirable when a trip is declared. The STC trip output can be used directly
to activate a local signaling device, if the trip output is not needed to trip the alarm panel at the same time. If both a local
signaling device and an alarm panel are required, then external relays are needed to provide additional uncommitted
contacts.
Note 1: UL Listed installation of the TG-7 series will at a minimum have the trip output to the alarm panel to
indicate low A/C (ACFC) and low battery (LBC) conditions when TG is using its own Power Supply and not powered
by the panel.
Reprogram Alarm Panel to Send Proper Code
If necessary, reprogram the alarm panel to send proper alarm code when tripped by the Telguard’s supervisory output.
Program zone restoral as desired.
Check Proper Operation of Telguard Supervisory Output
Check for proper operation of each programmed supervisory output by causing it to trip the alarm panel and making sure the
proper LED illuminates and that the proper trouble code is reported to the central station. Skip the testing of any
supervisory functions that have not been enabled. Note that the yellow LED 3 starts to flash when the alarm panel goes off-
hook to report the alarm signal over cellular.
Low Battery Condition (LBC): Disconnect the battery and during the next 60 seconds check to see that the STC LED 2
flashes 2 times indicating that the battery is missing. Check to see that the alarm panel indicates the STC trouble code
on the STC LED. Reconnect the battery and check during the next 60 seconds to see that the STC LED 2 goes off,
indicating the missing battery condition has been restored.
Line Fault Condition (LFC): Disconnect Telco cable from the gray jack. LED 2 flashes 3 times and after configured
period the panel transmits the STC trouble code (over cellular) to the central station indicating the incoming Telco line is
disconnected. Reconnect Telco cable and check to see that Telco line restoral is indicated by STC LED 2 turning off
after the configured period.
No Service Condition (NSC): Disconnect the antenna from the Telguard. Check to see that the STC LED 2 flashes 4
times and after the configured period the alarm panel transmits the STC trouble code over the Telco line indicating loss
of RF signal strength. Reconnect the antenna and check to see that the STC LED 2 goes off within the configured period
indicating RF signal strength restored.
AC Fail Condition (ACFC): Disconnect the provided power transformer and check to see that the AC POWER LED
goes out and the STC LED 2 flashes once indicating that AC power is missing. Reconnect the AC transformer and
check to see that the AC POWER LED goes on and the STC LED 2 goes off indicating that AC power has been
restored. No transmissions will be sent to the central station. The AC power must be off, continuously, for 2 hours
before the STC relay causes the alarm panel to send a trouble code.

56050001 – Rev A 11 © 2017 Telguard
Step 6: Connect and Test the Trip Input (optional)
The trip input is connected to the external relay by wiring the external relay to the TRIP IN terminal (pin 6) of the terminal
block, and the other side to either the TRIP GND terminal of the same block (pin 5) or to the chassis ground on the Telguard
circuit board.
Note that trip inputs are normally wired such that there is a 2.2kΩresistor in parallel with the external source, so that a
tamper condition (i.e. a cut wire) can be detected.
When the trip input functionality is being used, closing the trip contact will cause the Telguard to send a message to the
TCC, which in turn will cause the TCC to send a message to the central station. If the Telguard is configured to report
restorals, the contact opening will also be reported.
Note: For UL installations, burglary zones shall not be connected to the Trip Input.
Step 7: Connect the tamper switch (mandatory for UL Commercial Burglary Installations)
When installing TG-7 for UL Commercial Burglary Applications, a tamper switch needs to be installed on the enclosure of
TG-7. One tamper switch and a bracket are provided with all TG-7A models. The tamper switch needs to be connected to a
zone on the panel and shall designate the zone as Tamper Protection. Check for proper operation before continuing.
Step 8: Complete the Telguard Installation
The last step is to permanently mount the Telguard.
1. Attach earth ground to the grounding screw located on lower right-hand corner of printed circuit board assembly and
permanently mount the Telguard enclosure.
2. Install mounting screws.
3. Slide the enclosure onto these screws.
4. Close the enclosure door and lock it

56050001 – Rev A 12 © 2017 Telguard
Appendix 1 – Connection Guide
Wiring Diagrams
The following wiring diagrams are for the Telguard TG-7 series used for:
Back-up path (Telco Primary & Cellular Back-up)
Primary path (Cellular Primary & Telco Back-up)
Sole path (Cellular Transmission Only)
Scheme 1: Telco Connection through the Alarm Panel (Backup or Primary
Mode)
Used when the TG-7 unit is working in a system that involves a Telco connection. In this case, both the Telco and the TG-7
connections are being monitored by the Alarm Panel. It is the alarm panel that makes the decision of which communication
path to use for signal delivery.
Note 1: When using this scheme, the use of the primary or secondary dialer to connect to Telco is what determines
whether the TG-7 is meant to work as a back-up or primary communicator.
Note 2: When using this scheme, LFC and CFC do not apply.

56050001 – Rev A 13 © 2017 Telguard
Scheme 2: Telco Connection through the Telguard (Backup or Primary Mode)
Used when the TG-7 unit is working in a system that involves a Telco connection. In this case, the Telco is connected
through the Telguard unit, and it is the TG-7 that monitors the Telco and cellular connection. It is the TG-7 that makes the
decision of which communication path to use for signal delivery.
Note: When using this scheme, the programming of the TG-7 is what determines whether the TG-7 is meant to work as a
back-up or primary communicator.

56050001 – Rev A 14 © 2017 Telguard
Scheme 3: No Telco connection (Cellular Only Mode)
Used when the TG-7 unit is working in a system that does not involve a Telco connection. In this case, the Alarm Panel is
connected directly to the TG-7, and there is no other connection for communication.
Note: Since there is no Telco connection, there is a single connection for communication—between the Alarm Panel and
the TG-7.