Telguard TG-7 Series Installation guide

56047301 i © 2014 Telguard
Important Note
The registration form must be completed before leaving for the job site to install the Telguard product.
There are two ways to register a Telguard:
Register online at www.TelguardOnline.com (preferred method),
Send the electronic registration form at www.telguard.com
Foreword
Dealers purchase Telguard® cellular communicators for the quality, features and total value they represent. The
Telguard TG-7 models (p/n TG7V0004, TG7VFS04, TG7VA004, and TGKITV04) are UL Listed for Household
Burglary systems, Household Fire systems, Commercial Burglary and depending on the model, Commercial Fire
systems. The Telguard TG-7 models may be used in Household Burglary/Fire systems and Retail or Commercial
Burglary/Fire systems as the sole, primary or secondary communication path.
Technical Support
Technical support for all Telguard products is available:
Monday -Saturday 8am -8pm ET
Toll Free: 800-229-2326, option 9
About this Manual
This manual assumes that you have basic security system installation skills such as measuring voltages,
stripping wire, properly connecting wires together, connecting wires to terminals, and checking phone lines. It
also assumes that you have a familiarity with the proper installation and programming tasks related to various
alarm panels.
The material and instructions covered in this manual have been carefully checked for accuracy and are
presumed to be reliable. However, Telguard assumes no responsibility for inaccuracies and reserves the right
to modify and revise this manual without notice.
It is our goal at Telguard to always supply accurate and reliable documentation. If a discrepancy is found in
this documentation, please mail or fax a photocopy of the corrected material to:
Telguard Technical Services
3225 Cumberland Blvd SE
Suite 300
Atlanta, GA USA 30339
Fax: [phone]

56047301 ii © 2014 Telguard
Repair and Warranty
If trouble is experienced with the Telguard Cellular Alarm Communicator please contact Telguard
Technical Support for trouble shooting, repair and (or) warranty information. The dealer or end
user should not attempt any repair to the Telguard Cellular Alarm Communicator. Repair of this
equipment should only be referred to qualified technical personnel.
Telguard will repair or replace (our option) inoperative units for up to two years from date of
manufacture. This excludes damage due to lightning or installer error. Unauthorized
modifications void this warranty. Telguard is not responsible for incidental or consequential
damages. Liability is limited to the price of unit. This is the exclusive warranty and no other
warranties will be honored, whether expressed or implied.
An RMA must be assigned before returning product. You may obtain an RMA via phone at 800-
229-2326 option 1, or via email at [email protected].
Note: RMA number must be on the outside of box or product will not be accepted.
Future Testing and Limitations on Use
The Telguard TG-7 CDMA Series is part of an advanced design alarm communication system. It
does not offer guaranteed protection against burglary and fire. Any alarm communication
system is subject to compromise or failure.
The Telguard unit will not work without power. Electrically powered devices will not work if the
power supply is off for any reason, however briefly.
The cellular radio network, needed to transmit alarm signals from protected premises to a central
monitoring station, may be inoperable or temporarily out of service. Cellular radio networks are
also subject to compromise by sophisticated methods of attack.
This equipment, like any other electrical device, is subject to component failure. Although this
equipment is designed to be long lasting, the electrical components could fail at any time.
Due to these limitations, we recommend that if the automatic self-test feature is not enabled,
other arrangements be made with the user to test the system at least once every three months.
Moreover, arrangements should also be made for on-site inspection/test by a licensed alarm
installer at least once each year.
Terms and Conditions for Use of Telguard Product
These Terms and Conditions are a legal contract between you and Telguard for the title to and
use of the Product. BY RETAINING AND USING THE PRODUCT YOU AGREE TO THE TERMS AND
CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND
INDEMNIFICATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND
CONDITIONS, DO NOT USE THE PRODUCT AND IMMEDIATELY RETURN THE UNUSED PRODUCT
FOR A COMPLETE REFUND. You agree to accept sole responsibility for any misuse of the Product
by you; and, in addition, any negligent or illegal act or omission of your or your agents,
contractors, servants, employees, or other users of the Product so long as the Product was
obtained from you, in the use and operation of the Product.

56047301 iii © 2014 Telguard
INDEMNIFICATION OF TELGUARD
YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELGUARD FOR ANY OF THE COST, INCLUDING
REASONABLE ATTORNEYS’ FEES, AND FROM CLAIMS ARISING OUT OF YOU, YOUR CLIENTS’ OR OTHER THIRD
PARTIES’ USE OR OPERATION OF THE PRODUCT: (i) FOR MISUSE OR IN A MANNER NOT CONTEMPLATED BY
YOU AND TELGUARD OR INCONSISTENT WITH THE PROVISIONS OF THIS MANUAL; (ii) IN AN ILLEGAL
MANNER OR AGAINST PUBLIC POLICY; (iii) IN A MANNER SPECIFICALLY UNAUTHORIZED IN THIS MANUAL;
(iv) IN A MANNER HARMFUL OR DANGEROUS TO THIRD PARTIES; (v) FROM CLAIMS BY ANYONE RESPECTING
PROBLEMS, ERRORS OR MISTAKES OF THE PRODUCT; OR (vi) COMBINATION OF THE PRODUCT WITH
MATERIAL, MODIFICATION OF THE PRODUCT OR USE OF THE PRODUCT IN AN ENVIRONMENT NOT
PROVIDED, OR PERMITTED, BY TELGUARD IN WRITING. THE PARTIES SHALL GIVE EACH OTHER PROMPT
NOTICE OF ANY SUCH COST OR CLAIMS AND COOPERATE, EACH WITH THE OTHER, TO EFFECTUATE THIS
INDEMNIFICATION, DEFENSE AND HOLD HARMLESS.
WARRANTY and LIMITATIONS
TELGUARD WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS FOR UP TO TWO YEARS FROM
DATE OF MANUFACTURE. EXCLUDES DAMAGE DUE TO LIGHTNING OR INSTALLER ERROR AS WELL AS UNITS
THAT INCORPORATE MATERIAL, OR USED IN A MANNER OR ENVIRONMENT, NOT SPECIFICALLY
AUTHORIZED IN THIS MANUAL. UNAUTHORIZED MODIFICATIONS VOID THIS WARRANTY. NOT
RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. LIABILITY LIMITED TO PRICE OF UNIT. THIS
IS THE EXCLUSIVE WARRANTY, IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NO
OTHER WARRANTIES WILL BE HONORED, WHETHER EXPRESSED OR IMPLIED.

56047301 iv © 2014 Telguard
Table of Contents
Important Note i
Foreword i
Table of Contents iv
General Description and Operation 1
Features 2
Operating Mode 2
Multiple Alarm Format Support 2
Complete Supervision of Communication Path 2
Link Supervision and Standard Line Security 3
Complete Power Supervision 4
Telguard Automatic Self-test Report 4
Telguard Remote Query Capability 5
Programmable Supervisory Trip Output (STC) Relays 5
Diagnostic and Status LEDs 5
Complete Factory Reset Option 5
Getting Ready 6
Dealer Account Establishment 6
Subscriber Account Registration 6
Pre-Installation Checklist 6
Installation 7
Summary 7
Step 1: Register the Telguard Unit 7
Step 2: Locate Unit and Measure Signal Strength (RSSI) 7
Step 3: Verify Panel sends alarms over the Telco Connection for Back-up Path 9
Step 4: Program, Activate & Transmit Alarms over Cellular Network 9
Step 5: Connect Supervisory Trip Outputs 13
Step 6: Connect and Test the Trip Input (optional) 14
Step 7: Complete the Telguard Installation 15
Appendix 1 –Connection Guide 16
Wiring Diagrams 16

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Jack Assignments 20
Main Terminal Strip Pin Assignments 20
DC Terminal Strip Pin Assignments 20
A/C Terminal Strip Pin Assignments 20
Compatible Alarm Panels 21
Appendix 2 –Troubleshooting Guide 22
LED Indicator Guide –Normal Operating Mode 22
LED Indicator Guide –RSSI Mode 23
Troubleshooting Quick Reference Table 24
Appendix 3 –Commercial Fire Sole Path Communicator Installation 25
Configuring the TG-7FS 25
Configuring a Sole Path at the Panel 25
Appendix 4 –Compliance for UL Listed Installations 27
Appendix 5 –Detailed Specifications 28
Dialer to Interface Electronics 28
Power 28
Digital Cellular Radio 28
Telco Interface 28
Appendix 6 –Accessories 29

56047301 1 © 2014 Telguard
General Description and Operation
The TelguardTG-7 CDMA Series is a line of digital cellular radio alarm transmission devices used to provide the
following three methods of communications for alarm panels via a cellular network:
Sole path (Cellular Transmission Only)
Primary path (Cellular Primary & Telco Backup)
Back-up path (Telco Primary & Cellular Backup)
Depending on the TG-7 CDMA Series and configuration (determined at time of installation), the alarm panel will
use the PSTN line or cellular as sole, primary or back-up (secondary) transmission path to deliver alarm messages.
When it is configured as a backup, it will provide transparent access from the alarm panel to the central station.
When transmitting an alarm signal using the cellular path, the Telguard obtains its data from the alarm panel by
way of a Telco line interface. The Telguard will obtain all alarm signal information including monitoring station
phone number, account number and all zones for every alarm transmission. The Telguard handshakes with the
alarm panel causing it to transmit the alarm data. The Telguard encodes the alarm data and transmits to the
Telguard Communication Center (TCC) over the digital cellular network. The TCC performs a function similar to a
central station receiver and issues the transmission acknowledgement when the last message in the transmission
is received. After decoding and reformatting, the alarm signal is routed to the appropriate alarm company
monitoring station for action.
In a cellular back up alarm installation, the incoming Telco line is connected from the premises’RJ-31x jack to
the Telguard and then from the Telguard's RJ-45 jack to the alarm panel in the normal fashion. Two
programmable System Trouble Condition (STC) relays provide supervisory trip outputs for connection to the
alarm panel’s trip zone input terminals in order to provide a Telguard trouble signal to the alarm panel.
Additionally, automatic self-test and remote query signals are transmitted exclusively over the cellular network
with all Telco line and cellular monitoring, switching and supervisory functions built in. No extra modules are
required. The Telguard TG-7 CDMA Series has its own power supply which keeps the Telguard battery charged.
The UL Listed equipment at the TCC plays a key role in the operation of every Telguard. All Telguard units utilize
the TCC due to the panel alarm signal format encoding and decoding requirements used in packet-data
transmissions over the digital cellular network. The TCC also manages the real-time databases for cellular
accounts and a complete history of every Telguard’s operating conditions. These conditions include
programming setup information, cellular alarm transmission information, supervisory trouble information, remote
query information, and automatic self test information.
The TG-7 CDMA Series is offered in several models designed and configured to meet various applications and UL
requirements as listed below.
MODEL
APPLICATION
UL LISTINGS
TG-7 CDMA (Standard)
Commercial, Industrial, Retail &
Financial Markets
UL 365, UL 985, UL 1023, UL 1610
TG-7A CDMA (Attack Resistant
Enclosure)
Retail & Financial Markets
UL 365, UL 985, UL 1023, UL 1610,
and UL Bank, Safe & Vault
applications
TG-7FS CDMA (Commercial Fire)
Fire Systems
UL 365, UL 985, UL 1023, UL 1610,
and UL 864
TG-KIT CDMA (Board Upgrade Kit)
All listed above
UL 365, UL 985, UL 1023, UL 1610,
and UL 864 (TG-7FS installations)
and UL Bank, Safe & Vault
applications (TG-7A installations).

56047301 2 © 2014 Telguard
Features
This section summarizes the key features of the Telguard TG-7 CDMA Series.
Operating Mode
The Telguard is a digital cellular Data/SMS transmission device that is installed at the protected premises to
provide alarm transmission for security systems. The Telguard TG-7 CDMA Series transmits alarm signals over
the nationwide digital cellular network if the telephone line or data network has been disrupted, compromised or
when there is no wire line service available.
Multiple Alarm Format Support
The Telguard TG-7 CDMA Series supports multiple alarm communication formats.
Note: The Telguard unit’s default program setting is for auto detection of the panel alarm format.
Auto Format Detect feature allows the Telguard to adapt to receive any listed format. If the alarm panel’s format is
changed for whatever reason, the Telguard will adjust to accept the new format.
In order for the alarm panel to be compatible with the Telguard, the alarm panel must be programmed to transmit
alarm messages to the central station using one of the following non-extended formats:
Pulse Formats:
o3+1 pulse; 10pps, Double Round, 1400 Hz ack
o3+1 pulse; 20pps, Double Round, 2300 Hz ack
o3+1 pulse; 40pps, Double Round, 2300 Hz ack
o4+2 pulse; 10pps, Double Round, 1400 Hz ack
o4+2 pulse; 20pps, Double Round, 2300 Hz ack
o4+2 pulse; 40pps, Double Round, 2300 Hz ack
Contact ID
Modem IIe or IIIa2
SIA2 (SIA-DC-03 level 2 release at 300 baud)
Sonitrol
DMP
Hexadecimal account numbers can be used with 3+1 or 4+2 formats, as well as Contact ID and Modem IIe or IIIa2(4
or 10 digits for Contact ID, 4 digits for Modem IIe or IIIa2).
Complete Supervision of Communication Path
The Telguard TG-7 CDMA Series continuously supervises both the Telco and cellular communication paths. If
either communication path becomes inoperative, the Telguard generates a relay trip output that can be
connected to a zone input of the host alarm panel and/or used to control remote annunciation devices.
Line Fault Condition (LFC)
The Telguard monitors voltage on the incoming Telco line. If an inoperative Telco line is identified, (voltage
below –20vdc, on hook) a Telco line fault condition (LFC) is declared. The System Trouble Condition LED (STC
LED) will flash 3 times and the STC relay will trip after a programmable period of time. Upon Telco restoral, the
relay and STC LED are returned to normal.
NOTE: When the Telguard is configured as the Sole communications path, the Line Fault Condition (LFC) is
disabled.

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No Service Condition (NSC)
The Telguard declares a no service condition (NSC) when 1 of the following occurs.
The Telguard device is unable to register with the cellular network.
The Telguard device has registered with the cellular network and the measured “receive” cellular radio
signal strength at the protected premises drops to -114 dBm or less.
NSC is programmable to trip the supervisory relay output (STC relay) after a variable period of time. The STC LED
will flash 4 times immediately after losing cellular service. NSC restoral occurs immediately after cellular service
has been acquired.
Radio Failure Condition (RFC)
Radio communications failure condition (RFC) is declared when the Telguard is unable to transmit over the
cellular network even with acceptable signal strength. RFC is indicated by the STC LED flashing 5 times. RFC is
cleared when communication with the TCC is restored.
Panel Presence Failure Condition (PPFC)
Panel presence failure condition (PPFC) is declared when the Telguard is unable to detect the presence of the
alarm panel. PPFC is indicated by the STC LED flashing 7 times. PPFC is restored immediately after the connection
to the panel is restored and maintained for the delay period.
NOTE: The factory default for PPFC is Disabled and needs to be Enabled for its use.
Control Failure to Communicate (CFC)
The Control Failure to Communicate (CFC) feature is an option that allows the Telguard unit to monitor the
number of communication attempts the alarm panel makes over Telco before the Telguard becomes the main
path of communication. This feature works by monitoring the alarm panel from the time it goes off-hook, and
attempts to communicate, to on-hook status, and comes off-hook again. Each change in state by the alarm panel
from off-hook to on-hook to off-hook again is considered an attempt. If this continually happens for a specified
number of times within a specific time period, then the Telguard seizes the line and takes over as the main
communication path for the alarm panel. If the Telguard goes into CFC, then it will not allow the panel to
communicate via Telco again until the panel has been on-hook for 10 consecutive minutes.
Note that the CFC condition causes the Telguard to redirect communications to the cellular channel, but it is not
indicated on the STC LED, nor does it cause either of the external relays to be tripped.
NOTE: The factory default for CFC is Disabled and needs to be Enabled for its use. When the TG7 CDMA
Series is configured as the Sole Path, the CFC function is not applicable.
Link Supervision and Standard Line Security
In some high security commercial burglary applications, the communication path needs to be monitored
periodically. TG-7 CDMA models support those applications when Link Supervision feature is enabled. When this
feature is enabled, TG-7 CDMA models also meet the requirements for Standard Line Security (equivalent to
previously known AA Grade security) when used with a UL Listed compatible alarm panel. Once the TG-7 CDMA
model is provisioned with the Link Supervision option, the TCC constantly monitors the cellular path and sends a
specific message to the central station if the path is broken or a compromise attempt is made. After the initial
account activation is done, the installer must verify the Link Supervision by turning off the device and making
sure an alarm with the specific code is delivered.
WARNING: Standard Line Security has only been evaluated between the TG-7 CDMA Series and the
TCC. It is the responsibility of the installer to verify Standard Line Security from the Listed alarm panel to
the Listed receiver through the TG-7 CDMA models as marked on the alarm panel and as indicated in the
manufacturer's installation instructions.

56047301 4 © 2014 Telguard
Please note that Link Supervision is supported by all TG-7 CDMA models. However, only the TG-7FS CDMA has
the UL Listing for Commercial Fire applications.
Complete Power Supervision
The Telguard supervises and reports status of the backup battery and AC power source. The Telguard has an
integrated control and power module which also keeps the Telguard battery charged. This battery charger
function is also supervised.
Low/Missing Battery Condition (LBC)
The Telguard checks the backup battery voltage on initial power-up and every 60 seconds thereafter. If the
battery voltage is less than 11.6 volts, it changes from ‘good’ to ‘bad’ state and a LBC is declared whereby the
STC LED blinks twice and the STC relay trips. When the battery voltage increases to 12.1 volts, the STC LED and
STC relay restore. The Telguard also indicates Low/missing Battery Condition (LBC) when the battery charger fails.
AC Failure Condition (ACFC)
AC failure condition (ACFC) is detected immediately when the AC power drops below 102 VAC. When this
condition is detected, the STC LED blinks once, the AC Power LED turns off, and the STC trip output is activated
after 2 hours. When AC power returns to normal (106 VAC), the AC Power LED turns on immediately and the
STC trip output restores after 60 seconds.
Dial Tone Failure (DTF)
The Telguard continuously monitors the 30V supply circuit that provides dial tone to the alarm panel. A Dial Tone
Failure (DTF) is declared when the 30V supply drops to 20V or less while the alarm panel is on-hook. The STC LED
will flash 6 times and the STC relay can be programmed to trip.
Note: This condition will require contacting Telguard Technical Support for resolution.
Catastrophic Failure (CF)
Catastrophic Failure (CF) is any condition that causes the Telguard to stop functioning at all levels. The most
common CF is AC power failure followed by a complete discharge of the backup battery. The STC1 and STC2 trip
outputs are activated and the visible indication is loss of all LED activity. Total loss of power to the Telguard does
not prevent transmission of alarm messages from the alarm panel “through” the Telguard and out over an
operative phone line. If power is connected properly to the unit when a CF occurs, please contact Telguard
Technical Support for resolution.
Telguard Automatic Self-test Report
The automatic self-test signal is programmed to a daily, weekly or monthly schedule as prescribed when the
Telguard is registered. The central station receives the automatic self-test report in the same format that the
alarm panel normally uses for communication over the Telco line. The self-test code and testing frequency are
set during registration, and can accommodate any code the Central Station expects. The TCC captures all current
and historical data pertaining to the operation of the Telguard when it processes the automatic self-test signal.
This data contains current operational status (C.O.S.) of the Telguard such as "All OK", "AC fail condition",
"low/missing battery condition", or any combination of these as well as the current signal strength. In addition,
the data also contains historical data for supervisory events that occurred since the last self-test or remote query
report signal was transmitted. This data includes the number of occurrences of AC fail conditions, low battery
conditions, line fault conditions, communications failure conditions and no cellular service conditions. This
additional information is available by contacting Telguard Technical Support or by visiting
www.TelguardOnline.com (dealer log-in credentials required).

56047301 5 © 2014 Telguard
Telguard Remote Query Capability
Although the Telguard has the capability for a daily, weekly, or monthly automatic self-test, a separate feature is
provided for determining the current operational status of every Telguard. This feature is called Remote Query
and is used to provide real-time operational status for the Telguard on-demand. It is useful in resolving STC
events that are reported by the alarm panel to the central station. The Remote Query is available via
www.TelguardOnline.com. The Remote Query causes the Telguard to upload current operational status data
and historical data, just as the automatic self-test described above, except that the query signal is controlled by
the one who initiates it. The query signal is held in the Telguard database at the TCC for review and is not
forwarded on to the central station.
Programmable Supervisory Trip Output (STC) Relays
The Telguard has two supervisory relay trip outputs (STC1 normally open and STC2 normally closed) and both are
energized in a powered-up state when no system troubles exist. This enables a supervisory trouble code to be
transmitted to the central station when connected to an alarm panel’s 24-hour instant input zone. The STC relays
are programmable, using a standard touch-tone telephone (or butt-set) or during registration on
www.TelguardOnline.com, to meet virtually any installation requirement.
The following supervisory features or combination of features are programmable to trip the STC relays in order to
meet a variety of installation requirements:
Trips on AC fail condition (ACFC)
Trips on low or missing battery condition (LBC)
Trips on no service condition (NSC)
Trips on line fault condition (LFC)
Trips on radio failure condition (RFC)
Trips on dial tone failure (DTF)
The following system trouble features are embedded in the Telguard for tripping the STC relays and cannot be
changed:
Tripped when unit is not activated at the TCC
Trips on catastrophic failure (CF) if all power is lost
Trips on transmit-disable command from the TCC. This radio command disables only the Telguard
transmitter and would be used, for example, to shut down the Telguard unit due to a runaway dialer.
Diagnostic and Status LEDs
Six active LEDs are provided as a useful aid during installation and give installers an immediate visual indication
of system status. The LEDs serve as indicators for activation, system trouble conditions, AC power, and
communication indicators. They can also be used to provide a signal strength indication, similar to the signal
strength bars on a cellular phone. See the installation section for details.
Complete Factory Reset Option
A special function within the TG-7 CDMA Series allows you to perform a complete Factory Reset on the unit. This
reset will change all unit settings back to a defaulted configuration as well as remove the network provisioning
that may have taken place.
NOTE: Never attempt to do a Complete Factory Reset on an active account.
To begin the factory reset, wait for the unit to initialize and hold down the RSSI button for 15 seconds. After 15
seconds, the LEDs will begin to sequentially turn on and off in a cascading pattern. This is your indication that the
factory reset is taking place. After the reset has concluded, the LEDs will go back to normal (deactivated, factory-
defaulted) status and the unit will attempt cellular provisioning.
Note: Cellular provisioning will fail every time unless the unit is registered and pending activation (status
can be verified via www.TelguardOnline.com).

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Getting Ready
The Telguard can only be activated when all the necessary accounting information has been entered into the
customer database located at the TCC (i.e. the unit has been registered). The database includes information
about the customer account, unit location, and system test plan information.
Dealer Account Establishment
A Dealer Account must be established prior to registration of any Telguard unit. This can be accomplished by
visiting www.TelguardOnline.com and completing the necessary information under “Dealer Signup”. This is a one-
time event and an acknowledgment from Telguard Customer Service will include a Dealer Account Number that
will be used for all Telguard Digital registrations. Telguard units are available for registration and activation once
the Dealer Account has been established.
Subscriber Account Registration
A completed Registration Form is required by Telguard to register the Telguard prior to leaving for the job site.
There are two ways to register a Telguard:
Register online at www.TelguardOnline.com (preferred method)
Email the electronic registration form at www.telguard.com
Service registration is available 24/7 using TelguardOnline. Email requests take 30 minutes after receipt of the
registration form during Telguard business hours. The subscriber record will be created and the Telguard device
will be ready for activation. Activation occurs automatically upon transmission of the first alarm signal.
Note: During high traffic periods, some cellular network providers may experience a delay in activation
for up to 30 minutes. It is important that you register the Telguard device prior to leaving for the job site
to ensure that the TG-7 CDMA Series is fully functional when installed.
Pre-Installation Checklist
Before attempting to connect the Telguard to the alarm panel, please make sure you have all the proper parts
before you go to the job site. The following items are shipped with each Telguard:
Telguard Cellular Communicator
UL Listed plug-in transformer
9 inch dipole Antenna
12-foot antenna cable with mounting bracket
7 foot RJ 45 plug-to-plug cord
20-inch battery cable assembly with connector plug
Enclosure key lock
Pluggable screw terminal blocks ( 2,3,6 position)
Quick Install Guide
Registration Form
Tamper switch (applicable to TG-7A CDMA)
Note: The Telguard registration must be completed in advance to avoid installation delays
You must also have certain installation test tools:
A standard telephone or lineman's butt-set is required for programming the Telguard.
Screws and a screwdriver will be required to attach the Telguard and antenna to the wall.
In order to connect the STC relay outputs and trip input to the alarm panel, solid or stranded electrical wire
will be required. The terminal strips can accommodate solid or stranded wire from 14 to 22 gauge in size.

56047301 7 © 2014 Telguard
Installation
Summary
The following are steps necessary to install the Telguard properly.
NOTE: IF YOU DO NOT PROCEED IN THE ORDER AND MANNER PRESCRIBED, YOU MAY NOT COMPLETE
THE INSTALLATION IN THE TIME DESIRED.
These steps are summarized below and explained in detail in the remainder of this manual.
1. Register for Telguard service
2. Locate unit and measure signal strength
3. Transmit an alarm over the Telco connection
4. Program, activate and transmit alarm panel alarm messages over cellular connection
5. Connect supervisory trip outputs
6. Connect trip input (optional)
7. Complete installation
Note: Step 3 not necessary for Sole Path installations.
This seven step installation approach provides the alarm installer with the easiest and fastest method of properly
installing a Telguard. Please follow the instructions carefully and if you should need assistance or have any
questions, please call Telguard Technical Support at 1-800-229-2326 extension 9.
Step 1: Register the Telguard Unit
There are two ways to register a Telguard:
Register online at www.TelguardOnline.com (preferred method),
Send the electronic registration form at www.telguard.com,
Note: During high traffic periods, some cellular network providers may experience a delay in activation
for up to 30 minutes. It is important that you register the Telguard device prior to leaving for the job site
to ensure that the TG-7 CDMA Series is fully functional when installed.
Step 2: Locate Unit and Measure Signal Strength (RSSI)
Locate Unit
Temporarily place the Telguard unit near the alarm panel. Permanent mounting should only be done after
determining the optimum cellular reception location.
Connect Backup Battery and AC Power Transformer
To apply power to the Telguard, attach a battery to the battery connector jack using the supplied battery cable.
If the need for a different size cable arises, the Telguard provides an alternate screw-in terminal connection for
the battery (3-pin terminal block labeled BATT - +). Backup battery must be sized appropriately to meet
installation requirements.
Connect the Telguard AC power transformer (see A5 for acceptable UL Listed transformers) to AC terminals using
stranded copper insulated wire following wire gauge and length recommendations below:
Recommended Wire Size Length Not to Exceed
18 ga 20 ft
16 ga 40 ft

56047301 8 © 2014 Telguard
Connect Antenna and Temporarily Place Unit
The Telguard unit is supplied with an antenna. In most cases the antenna can be mounted directly to the unit. If
necessary, the antenna may be moved to a better signal location using optional cable and bracket accessories.
The performance of the antenna may be affected by the wall or materials contained within the wall chosen for
mounting. These effects may not be clearly identified by RSSI monitoring alone. The wall materials may have a
more pronounced effect on the antenna transmit band performance. Do not install the Telguard in an area where
the general public could reasonably be within 20cm (8 inches) of the antenna.
NOTE 1: Optimum RF performance can usually be found at the highest point within a building with the
fewest number of walls between the Telguard unit’s antenna and the outside of the premises.
NOTE 2: To avoid interference with other electronic devices operating in the area, avoid mounting the
Telguard unit’s antenna near other electronic devices.
NOTE 3: The Telguard unit’s dipole antenna is designed for indoor installations only.
These considerations should be coupled with the best RSSI indication obtainable. Care should be taken to ensure
that a large metal object such as a refrigerator or a metal cabinet is not located on the opposite side of the wall.
If moving the Telguard to a different location is not practical, you may need to get an extension cable and
remote the antenna in order to receive adequate radio signal strength. Pick a high, visually secure spot using the
guidelines below.
Tips for Improved Radio Signal Reception
The higher the antenna the better. Start in the drop ceiling above the unit and proceed from there, up to
the roof if necessary.
Remember, the antenna should be as inconspicuous as possible for greatest visual security.
Try to keep the antenna away from sources of RF interference, including pumps, compressors, ovens, etc., or
where metal objects can shield it or otherwise block the cellular radio RF signal.
Place the antenna perpendicular to the ground, either right side up or upside down. Do not mount the
antenna horizontally.
Measure Received Signal Strength (RSSI) for Best Antenna Placement
Measure the received signal strength by pressing the RSSI button. This switches the LEDs to signal strength
mode. Now, slowly move the unit or remote antenna to achieve maximum signal strength. Pick a spot where the
most LEDs (up to four) are illuminated.
LED Function Table –View RSSI Mode (RSSI button)
RSSI Value
Illuminated LEDs
RF dBm
NO SVC
LED 5 = slow flash, LED 4-2 = off
n/a
1
LED 5 = on, LED 4-2 = off
≤ -111 dBm
1½
LED 5 = on, LED 4 = slow flash
LED 3-2 = off
-110 dBm
2
LED 5-4 = on, LED 3-2 = off
-100 dBm
2½
LED 5-4 = on, LED 3 = slow flash
LED 2 = off
-90 dBm (Minimum signal strength with Telco)
3
LED 5-3 = on, LED 2 = off
-80 dBm (Minimum signal strength as Sole Path)
3½
LED 5-3 = on, LED 2 = slow flash
-70 dBm
4
LED 5-2 = on
-60 dBm

56047301 9 © 2014 Telguard
If you cannot obtain a signal strength reading of 2½ (TWO LEDS ON SOLID AND THE THIRD LED ON SLOW
FLASH), you will need to move the unit and/or remote the antenna higher, or switch to a special antenna as
described below.
Antenna Options
Antenna issues are unlikely unless the premises are located in a fringe network coverage area, in a building below
ground level, or in a metal structure. Telguard offers a variety of high quality low-loss antenna cables as well as
high gain antennas listed in Appendix 6.
Step 3: Verify Panel sends alarms over the Telco Connection for Back-up Path
Connect alarm panel and Telco line to the Telguard. Plug the modular jack of the alarm panel into J16 (black
jack) of the Telguard and the incoming Telco connection into J17 (gray jack). Trip a zone on the alarm panel and
transmit over the Telco line. This step is important to verify the panel is programmed with a valid account code
and central station information before transmitting signals through the cellular network.
Step 4: Program, Activate & Transmit Alarms over Cellular Network
When first powered on, the Telguard will attempt to get provisioned by the CDMA network. During this process,
LED #5 will go into a fast flashing pattern, which could last up to 60 seconds. Confirm the Telguard has been
provisioned by the CDMA network by verifying LED #5 is off. If instead of turning off, LED #5 begins to slow flash,
the provisioning process has failed.
Installation Tip: To reattempt the Cellular provisioning, press and hold the RSSI button for five seconds
until you see the fast flashing pattern on LED #5. If the unit continues to fail provisioning, call Telguard
Technical Support.
After the unit is provisioned by the Cellular network, the unit can activate. The Telguard unit will confirm activation with
the Telguard Communication Center if the registration form was submitted prior to installation. During the processing of
the first alarm signal over the cellular network the Telguard will transmit all of the parameters from the Telguard along
with the information (central station number and account code) from the alarm panel. Once this information is received,
the TCC will transmit a message back to the Telguard indicating that the unit is activated. Once this message is received
the LED’S on the unit will begin operating in normal mode; LED #1 will be on solid.
The first alarm is to confirm registration and activate the Telguard unit. The first alarm will NOT be transmitted to
the central station.
Special LED Indications during Activation
If the Telguard fails the activation process, it will be displayed on the LEDs.
If LED 1 and LED 4 are flashing, the Telguard has failed activation. The serial number is not in the database at
the TCC. Clear the fault (see note below) and call Telguard Technical Support to verify proper registration
before resending an alarm signal.
If LEDs 1-5 are flashing, there is an activation error. The activation message was NOT received at the TCC.
Clear the fault (see note below) and retry transmitting an alarm signal. If the Telguard fails a second time to
activate, check signal strength. If signal strength is OK, then call Telguard Technical Support for further
assistance.
NOTE: In order to clear the faults listed above, the RSSI button must be pressed twice. After the issue
has been resolved and the unit cleared, STEPS 3 AND 4 MUST BE REPEATED OR THE TELGUARD WILL
NOT TRANSMIT ANY SIGNALS.

56047301 10 © 2014 Telguard
System Status LEDs Table
System Status LEDs
Activation Indications
LED 1-5 FLASHING
Failed Activation –Signal Too Weak
LED 1 & LED 4 FLASHING
Activation Error –Call Telguard Technical Support
LED 1 ON
Activation Successful
System Trouble Condition, STC (LED 2) Table
Status LED 2
Indication
1 FLASH
ACFC - A/C Low or Missing
2 FLASH
LBC –Low Battery and/or Battery Charger Failure
3 FLASH
LFC –Line Fault
4 FLASH
NSC –No Service
5 FLASH
RFC –Radio Failure
6 FLASH
DTF –Dial Tone Failure
7 FLASH
PPFC –Panel Presence Failure Condition
Setup & Programming the Operating Parameters in the Telguard
When the Telguard is received from the factory and is powered up for the first time, it is ready for
installation, provided the default settings are what you want. The STC LED 2 will flash to indicate any failure
conditions. The yellow LED 3 will be on (Telco primary) and both of the STC relays will be tripped. If
changes are required to the default settings, the Telguard can be locally programmed using a line-mans
butt-set connected to T & R Test Points or a POTS phone connected to J16 (where the alarm panel is
normally connected).
Command Key Sequences for POTS Programming Table
Key Sequence
Description
### *
Enters the programming Mode
#*
Begins programming
*
Saves and stores changes
Telguard Programming Steps
1. Make sure the Telguard has finished initialization and is idle.
2. Connect a POTS phone or lineman’s butt set on the alarm panel jack (J16).
3. Take the POTS phone off hook or put the butt set in talk mode. You should hear dial tone.
4. Dial ###*, and you should hear two (2) beeps.
5. Dial #*, and you should hear two (2) beeps.
6. Dial the memory location number (8XX) to be changed; you should hear two (2) beeps.
7. Enter the data value; you should hear two (2) beeps.
8. After the last data value is entered, dial *; you should hear two (2) beeps. Hang up to terminate POTS session.

56047301 11 © 2014 Telguard
Mem Loc.
Field
Default
Value
Setting
831
Mode of operation
01
1 = Telco Primary/Cellular Backup
2 = Cellular Primary/Telco Backup
3 = Cell ONLY (Sole Service, no Telco hook-up)
833
C/C Reporting Format
09
01 = 4x2 pulse, 40pps 2300 hz
02 = 4x2 pulse, 20pps 2300 hz
03 = 4x2 pulse, 10pps 1400 hz
04 = 3x1 pulse, 40pps, 2300 hz
05 = 3x1 pulse, 20pps, 2300 hz
06 = 3x1 pulse, 10pps, 1400 hz
07 = Modem IIe or IIIa2
08 = Contact ID
09 = Auto Format Detect
10 = Sonitrol
11 = SIA2 (300 Baud)
12 = DMP
845
Manual Battery Test
N/A
Initiates the on-demand battery test.
850
STC1 Trip Output
Reporting Normally
Open
04(only
LFC)
Enter the SUM TOTAL of the events that
you wish to trip the STC relay by ADDING
the corresponding values:
00 = STC Trip Input Not Used
01 = AC Failure 08 = NSC
63 = ALL
02 = Low Battery 16 = RFC
04 = LFC 32 = DTF
851
STC2 Trip Output
Reporting Normally
Open
59(All
but LFC)
Enter the SUM TOTAL of the events that
you wish to trip the STC relay by ADDING
the corresponding values:
00 = STC Trip Input Not Used
01 = AC Failure 08 = NSC
63 = ALL
02 = Low Battery 16 = RFC
04 = LFC 32 = DTF
852
STC Trip Delay for
NSC/LFC*
*LFC delay can only be
30/60 seconds
2
1=30 seconds* 6=30 minutes
2=60 seconds* 7=45 minutes
3=3 minutes 8=60 minutes
4=10 minutes 9=24 hours
5=20 minutes
858
STC History
N/A
0 = terminate STC history display mode
1 = start STC history display mode
2 = clear STC history
861
CFC Number of Events
0
0 = disabled 2 = 4 attempts
1 = 2 attempts 3 = 8 attempts
862
CFC Between Events
1
1 = 30 seconds 3 = 70 seconds
5 = 90 seconds 2 = 60 seconds
4 = 80 seconds 6 = 99 seconds
868
PPFC Delay
0
0 = disabled, 1 = 10 seconds, 2=20
seconds, … 15=150 seconds
872
AC Failure Delay
02
0-24 hours, default = 2 hours

56047301 12 © 2014 Telguard
Mem Loc.
Field
Default
Value
Setting
873
Trip Input Reporting
0
0 = no report
1 = report trip
874
Trip Input Restoral
Reporting
0
0 = no report
1 = report restoral
875
Trip Input Swinger
Function
0
0 = swinger function disabled
1 = swinger function enabled
899
Factory Default Unit
N/A
Resets all settings to factory defaults.
Example:
To change the Telguard factory default for STC 1 Trip Output reporting from only LFC to include all system trouble
conditions the installer would perform steps 1-5 from the Telguard Programming Steps listed above.
Then press 850, the Telguard will respond with 1 beep, then press 63, the Telguard will respond with 2 beeps, then
press *, you will hear 2 beeps then hang up (this will change STC 1 trip output to report all system trouble conditions).
The Telguard will automatically transmit a message to update the Telguard Communication Center.
Notice to Users, Installers, Authorities having Jurisdiction, and other involved parties:
This product incorporates field-programmable software. In order for the product to comply with the requirements in the
Standard for Control Units and Accessories for Fire Alarm Systems, UL864, the following programming settings must be
limited to specific values or not used as indicated below.
Memory
Location
Permitted in UL
864? (Y/N)
Possible Settings
Settings Permitted
by UL
852
STC Trip Delay
for NSC/LFC*
*LFC delay can
only be 30/60
seconds
Yes
1=30 seconds
2=60 seconds*
3=3 minutes
4=10 minutes
5=20 minutes
6=30 minutes
7=45 minutes
8=60 minutes
9=24 hours
1=30 seconds
2=60 seconds
3=3minutes
872 AC Failure
Delay
Yes
0 –Immediate
1 –24 : from 1 Hour to 24
hours
1 –1 Hour
2 - 2 Hours
3 –3 Hours
Verify Alarm Signal Transmissions over Cellular
Before beginning this step, make sure that the Telco line from the TG-7 CDMA jack J17 (gray connector) that
goes to the RJ-31x Jack at the premise for Back-up Communication is disconnected.
Trip several alarms on the alarm panel and verify that the central station received them by calling the central
station operator. Use a lineman's butt-set in MONITOR MODE connected to Telguard's "T" and "R" test pins to
"listen" to communications between the alarm panel and the Telguard.
If you are having problems getting reliable alarm signal transmissions, additional adjustments may be necessary.
Recheck signal strength. You need RSSI = 2½ (TWO LEDS ON SOLID AND THE THIRD LED FLASHING) for
adequate signal transmission. Also, check antenna connector and make sure it is seated correctly.
Call Telguard Technical Support, 1-800-229-2326 option 9.

56047301 13 © 2014 Telguard
Step 5: Connect Supervisory Trip Outputs
Connect and test the supervisory trip outputs to the alarm panel.
Enabling of a local alarm or strobe light may be desirable when a trip is declared. The STC trip output can be
used directly to activate a local signaling device, provided that the trip output is not needed to trip the host
control/communicator at the same time. If both a local signal and a control trip input are required, then external
relays are needed to provide additional uncommitted contacts.
NOTE: UL Listed installation of the TG-7 CDMA Series will at a minimum have the trip output to the alarm
panel to indicate low A/C (ACFC) and low battery (LBC) conditions.
Decide on a STC Trip Output Strategy
The Telguard provides the alarm panel with two supervisory trip outputs for reporting a Telguard system trouble
code to the central station. The supervisory trip outputs are programmable via a touch-tone telephone or butt-
set to suit various installation requirements. The programming options for these supervisory trip outputs can be
any combination of the following:
Always Off: Disables all relay supervisory functions.
ACFC: Trips 2 hours (programmable for up to 24 hours) after loss of AC power. Restores 60 seconds after AC
power is restored.
LBC: Trips within 60 seconds on low battery condition. Restores when battery voltage 12.1 VDC.
LFC: Trips after 60 seconds on Telco line fault condition. Restores 60 seconds after Telco line restores.
NSC: Trips after specified delay time (determined by POTS programming value 852) on no service condition
due to loss of RF signal strength. Restores after RF signal strength is available.
RFC:Trips on radio failure to communicate with the TCC.
DTF: Trips on an internal failure in the dial tone circuitry within the TG-7 CDMA.
Use the butt-set programming instructions outlined in the previous step to program the STC trip output strategy.
Reprogram Alarm Panel to Send Proper Code
If necessary, reprogram the alarm panel to send proper alarm code when tripped by the Telguard’s supervisory
output. Program zone restoral as desired.
Check Proper Operation of Telguard Supervisory Output
Check for proper operation of each programmed supervisory output by causing it to trip the alarm panel and
making sure the proper LED illuminates and that the proper trouble code is reported to the central station. Skip
the testing of any supervisory functions that have not been enabled. Note that the yellow LED 3 starts to flash
when the alarm panel goes off-hook to report the alarm signal over cellular, however, an alarm/event will only be
transmitted if the STC is being monitored by an available zone in the panel.
Low Battery Condition (LBC): Disconnect the battery and during the next 60 seconds check to see that the
STC LED 2 flashes 2 times indicating that the battery is missing. Check to see that the alarm panel indicates
the STC trouble code on the STC LED. Reconnect the battery and check during the next 60 seconds to see
that the STC LED 2 goes off, indicating the missing battery condition has been restored.
Line Fault Condition (LFC): Disconnect Telco cable at J17. LED 2 flashes 3 times and after 60 seconds the
STC relay goes active indicating the incoming Telco line is disconnected. Check to see that the alarm’s
supervising zone detects the STC relay going active. Reconnect Telco cable and check to see that the STC LED
2 goes off in 30/60-seconds indicating Telco line restored.
No Service Condition (NSC): Disconnect the antenna from the Telguard. Check to see that the STC LED 2
flashes 4 times and that the STC relay went active in the programmed period of time (default is 60 seconds)
indicating loss of RF signal strength. Check to see that the alarm panel’s supervising zone detects the STC
relay going active. Reconnect the antenna and check to see that the STC LED 2 goes off within 30/60 seconds
indicating RF signal strength resorted.

56047301 14 © 2014 Telguard
Note: The Received Signal Strength (RSSI) must be less than -114 dBm in order to cause a NSC
condition. If the Telguard is located in a high signal strength area (close to a cellular tower), it is
possible for the signal strength to be greater than -114 dBm even with the antenna disconnected.
AC Fail Condition (ACFC): Disconnect the 12VAC, 10VA transformer and check to see that the AC POWER
LED goes out and the STC LED 2 flashes once indicating that AC power is missing. Reconnect the AC
transformer and check to see that the AC POWER LED goes on and the STC LED 2 goes off indicating that AC
power has been restored. No transmissions will be sent to the central station. The AC power must be off,
continuously, for 2 hours before the STC relay goes active and causes the alarm panel’s supervising zone to
send a trouble code.
Verify the STC History
The POTS command 858 was designed to display STC history for troubleshooting purposes. This feature
increases in-field efficiency by eliminating the need for installers to call Telguard for STC report data.
To access the STC history, enter the POTS programming mode as described in Step 4 above. Enter the POTS
command 858, and wait for the confirmation tone (2 beeps). Enter “1” to start the history display. The STC LED
will light for 3 seconds, and then each STC in the history log will be displayed as a series of flashes of the STC
LED. At the end of the history, the STC LED will again light for 3 seconds, denoting the end of the history log.
After the STC history is displayed, the STC LED will return to normal operation. To cancel the history playback at
any time, use the POTS command 858 with a parameter value of “0”.
The STC history log can be cleared by using the POTS command 858 with a parameter value of “2”. The STC
history log is also cleared when the Telguard is reset or power cycled.
Step 6: Connect and Test the Trip Input (optional)
In addition to the interface to the alarm panel, a single trip input may be connected to the terminal block of the
Telguard. When the input is tripped, an alarm message is sent to the central station via the TCC. This allows an
external relay, separate from the alarm panel, to be connected to the Telguard in order to provide independent
sensor input for other functions, such as tamper detection.
The trip input is connected to the external relay by wiring the external relay to the TRIP IN terminal (pin 6) of the
terminal block, and the other side to either the TRIP GND terminal of the same block (pin 5) or to the chassis
ground on the Telguard circuit board.
Note that trip inputs are normally wired such that there is a 2.2kΩ resistor in parallel with the external relay, so
that a tamper condition (i.e. a cut wire) can be detected.
The functionality of the trip input can be customized at installation time using an ordinary phone set or a
lineman’s butt-set, in a similar manner to other Telguard programming options. The relevant POTS programming
commands are:
Mem Loc.
Field
Default
Setting
873
Trip Input Reporting
0
0 = no report
1 = report trip
874
Trip Input Restoral Reporting
0
0 = no report
1 = report restoral
875
Trip Input Swinger Function
0
0 = swinger function disabled
1 = swinger function enabled
When the trip input functionality is being used, closing the trip contact will cause the Telguard to send a message
to the TCC, which in turn will cause the TCC to send a message to the central station. If the Telguard is configured
to report restorals, the contact opening will also be reported.