Tellermate T-iX Series User manual

T-iXUser Guide
For all T-iXModels

1
T-iXuser guide for all T-iXmodels
Page
Introduction ................................................................................................................................................ 2
Using your T-iXeffectively ............................................................................................................................ 2
Safety information - using your T-iXsafely................................................................................................... 2
What you get ............................................................................................................................................. 3
Installation .................................................................................................................................................. 4
Ports............................................................................................................................................................ 4
Display and buttons .................................................................................................................................... 5
Counting
What you can count with your T-iX.............................................................................................................. 6
Counting tasks ............................................................................................................................................ 7
Getting started............................................................................................................................................ 8
Switch on, home page, using the keypad, reference numbers, Z balance, floats
Notes......................................................................................................................................................... 10
Loose, bundled, clipped, sleeved
Coins ......................................................................................................................................................... 12
Tellercup, full bags/rolls, part filled bags/rolls
Other Media.............................................................................................................................................. 14
Coupons / vouchers, tokens, key-entered media
Ending a count.......................................................................................................................................... 15
Ending, reviewing & amending a count
Multi Till
Tasks.......................................................................................................................................................... 16
View Tills ................................................................................................................................................... 17
Amend ...................................................................................................................................................... 17
View Grand Totals ..................................................................................................................................... 18
Print / Clear / Send..................................................................................................................................... 18
Settings
Unit Settings ............................................................................................................................................. 19
Date & time, language, sound, display settings, port settings
Set up Wizard............................................................................................................................................ 21
Diagnostics................................................................................................................................................ 22
Weighing Scale.......................................................................................................................................... 23

2
Introduction
The Tellermate T-iXrange is the leading cash management solution for your business, enabling you to
quickly and efficiently count and manage your cash.
Stand-alone or connected directly to business reporting systems, T-iXhelps to increase the efficiency,
security and accuracy of a wide range of cash management tasks:
T-i• Xcounts all money formats contained in a typical cash drawer:
Notes (loose, banded, clipped and sleeved notes)•
Coins (loose, bagged, rolled)•
Non-cash items (cheques, credit card values, etc.)•
T-iXcomes with optional connections to printer and PC systems. This document includes instructions on
how to get started with your T-iXand on how to configure your model to suit your preferences. Please be
aware that there is a range of T-iXmodels; not all features illustrated in this document may be available in
your model.
Caring for T-iX:
Using your T-iXeffectively
1. Use T-iXon a stable, flat surface, free from vibrations and drafts* (air conditioning, fans, etc).
2. When counting notes, raise the coin tray – when counting coins, lower the coin tray.
3. When counting loose coins, use the Tellercups supplied by Tellermate
4. Place items on the unit carefully; do not throw or drop them.
5. Check the count mode carefully, e.g. do not count coin bags in the Tellercup mode.
6. Sort money before counting; mixed denominations cannot be counted.
7. Turn the unit OFF and carefully unplug all cables before carrying it in an upright position
– use the finger grips on the underside.
8. Do not leave objects on the money platform when T-iXis not in use. Not even a Tellercup.
9. This unit cannot identify counterfeit money.
10. Charge your battery (if supplied) for 4 hours before first use; replace it when advised.
How to use your T-iXin a safe manner
Caution – Lithium battery. Risk of explosion if battery is replaced by an incorrect type.•
Keep T-i• Xclean with a dry cloth only. Do not use sprays, wet / damp products or immerse in liquid.
If liquid is spilled on T-i• X, as soon as it is safe, turn off the power. Contact your supplier for assistance.
Do not subject T-i• Xto impacts or shocks by hitting or dropping it.
If the casing of the power adaptor is cracked or broken. disconnect power and contact your supplier•
for assistance.
Do not place items weighing over 2kg on T-i• X.
Always use and store T-i• Xon a flat and stable surface - injury may be caused to the user if it falls.
The power socket must be near T-i• Xand easily accessible. Do not misuse or apply force to the cables.
Do not disassemble T-i• X.
Do not use pens or tools to operate the keys.•
Dispose of T-i• Xand batteries in accordance with local regulations.
Failure to follow these instructions may cause permanent damage to your T-iXunit
and invalidate your warranty.

3
What you get
Optional Extras
T-iX
QuickStart Guide
Anintroduction to the
basicfunctions of your T - iX
CustomerHelpline
08707 877 080
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sopiuvasdopuvopsduvfopaiudfnoiadusovusdapoivnuaiopunvapdouasdpounasdal
Universal Power Supply
& power cord
Tellercup Z-160
Quick Start Guide
Money Platform
Battery
TellerComK
Coin Sorter
Tellercup
Printer
If you require any further information about the optional items please
contact your Tellermate dealer.

4
Installation
Rear Ports
To fit, lower the
Money Platform down
until the magnetic
connector slots into
position. To release,
twist and lift.
PWR USB-B USB-A Network Serial
PWR: Connect the
power cable in here
USB-A: Used for
software upgrades only
Serial: If you have a printer plug it
in here. If your T-iXis configured to
connect to a PC via serial, connect
the serial cable here
A green LED will
light up when
mains power is
connected
USB-B: If your T-iX
is configured to
connect to a PC via
USB, connect the
B connector of the
cable here
Network - If your
T-iXis configured to
connect to a PC to your
Network, plug your
network cable in here

5
Display and Buttons
Currency and
denomination
Count type
Current count
format: Notes/
Coins/ Coupons/
Tokens or Media
Displays the count
mode in use. Notes:
loose, banded, clipped
or sleeved. Coins:
Tellercup, bag or roll
Indicates the function
of the selection key
below, these will have a
different function
in different parts of
your count
Selection keys
ON/OFF key
OK key - confirms /
enters a selection
CE key - Cancel Entry
Alpha Numeric
keys - for entering
alphabetic or
numeric entries
+ key, for adding
or entering positive
numeric values
Quantity of items
that are currently on
the Money Platform
Value of items that
are currently on the
Money Platform
Running total for
items counted so
far including what
is currently on the
Money Platform
Home key - returns
user to the Home
page from any
location
Directional
navigation keys
END key - this key
is used to END a
count
- key, for subtracting
or entering negative
numeric values
CASHING UP
#1 Total = £81.09
£75.00
Notes
GBP
£5 x 15
Loose

6
Mode Description
Loose notes For counting loose notes of the selected denomination. Loose notes are counted
by placing 15-20 notes on the money platform at any one time.
Banded notes For counting bundles of banded notes of the selected denomination. Notes must
be bundled together in a fixed quantity. A typical bundle quantity is 50 or 100
Notes.
Clipped notes For counting notes of the selected denomination that are clipped together in
a fixed quantity. A typical clip quantity is 10 or 20 notes.
Sleeved notes For counting notes of the selected denomination that are packaged in a sleeve
in a fixed quantity. A typical sleeve quantity is 50 or 100 notes.
Bagged/
Rolled coin
For counting bagged/rolled coins of a selected denomination.
Bags/Rolls can be counted even if only part full.
Tellercup For counting loose coin of a selected denomination in a Tellercup.
Full Bag/roll For counting full bags/rolls of any denomination.
What you can count with your T-iX
Money Counting Modes
T-iXhas many different modes for counting money. A mode is a term used by Tellermate to describe the
different ways in which money is packaged. Modes will differ according to T-iXmodel.
It is extremely important when counting money that your T-iXis set to the correct mode; if it isn’t, it is
likely that the wrong values will be displayed. Please see pages 10-13 for counting instructions.

7
Counting - Tasks
From the Home screen press to select a
task then press to confirm.
*Counting tasks differ by T-iXmodel, your T-iXmay have some
but not all of the tasks described below.
HOME
Cash Lift
Cashing Up
Bank Preparation
Task Type Description
Cashing Up At the end of a shift or the working day, user counts the contents of a cash
drawer, or other organised collection of money. This identifies the overall cash
total and allows preparation of a pre-determined amount of cash as a change
float.
Alternatively, the user completes the same function but leaves no float.
Banking Preparation User prepares money for deposit at a bank or collection by a “cash-in-transit”
organisation. Includes the preparation of full bags of coin or bundles of notes
and is likely to concentrate on the counting of prepared bundles and bags.
Safe Check User counts the contents of a centralised safe that might also have a nominated
amount of money (float) that is retained to provide change to tills.
Till Check For added security, user may conduct spot checks on a given till. This
gives greater visibility of till contents against an expected figure to prevent
unauthorised removal of cash. In the event of a customer complaint r.e. receipt
of incorrect change, the till can be quickly checked. Till Check counts do not get
added into the grand total.
Cash Lift User counts the high-value notes and vouchers that are removed from the
cash drawer to prevent excessive values of cash being held “on the shop floor”
throughout the working day.
CoinMate Count User counts coins in the order presented to him through use of the
CoinMate product.
Float Check User checks the contents of cash drawers that have pre-prepared change floats
prior to issuing the drawer to a till operator.
Bulk Notes User validates the contents of “bricks” or bundles of notes by comparing a
weight displayed on the unit with a table of permissible weights for the selected
denomination.
Payment Check User checks the value of a number of notes (loose, banded, clipped or sleeved)
and bags of coins before accepting them from, or issuing them to, a customer.

8
Counting - Getting Started
Starting
To switch on-
Press the key.
Home Page
Your T-iXsoftware will come with pre-programmed
counting tasks to help you process your money.
Use the buttons to select a count task
and confirm by pressing .
Using the keypad*
* selected models only
The keypad allows you to enter reference numbers and the
value of “other media” items such as cheques and credit
cards. It can also be used to directly enter the amount of any
denomination, rather than counting it on T-iX.
Keying in a value
In count mode select the denomination using the keys,
enter the value of the denomination using the keypad then
press the +key to confirm the amount.
If you make a mistake whilst entering a denomination,
select the denomination and press the key to clear the
entry and start again.

9
Counting - Getting Started
CASHING UP
Cashier 0
Till 1
Operator 0
Back
BALANCE (Z)
Back
1234567.89
Balance (Z) =
Z Balance**
In certain models the user may be required to enter a Z
Balance (Also known as Expected Take, Zread, Xread). This
is the expected take for the day and the till contents will
be counted and balanced against this figure. To enter a Z
balance simply key in the value using the keypad and
press to confirm.
CASHING UP
Float = £75.00
£4.27
Coins
GBP
1p
x 427
Float
Tellercup
Selecting a Float Value*
Your T-iXmodel may be programmed with 4 preset
float values.
You can choose a float value at the beginning of your
count before anything has been added by pressing
the right hand key, named “Float” in the
illustration. Repeatedly press this button to scroll through
the 4 preset values and “no float” (0.00). Once a float
value has been selected, money can be counted and the
float value will be deducted from the total at the end of
the count.
* Only available with certain models.
** Only available on models with a keypad
Reference Numbers
T-iXgives you the capability to input reference numbers for
Tills, Cashiers, Operator and Store*. To enter a reference
number simply use to highlight the reference, (Till is
highlighted in this illustration) then press to nudge the
reference number between 0-99.
For T-iXmodels with a numeric keypad the user can
key in the number via the keypad and confirm by
pressing .

10
Counting - Notes
Counting Loose Notes
Count one denomination at a time.
Use the key to select the denomination. Stack the
notes against the short side of the Money Platform with
the platform up as per diagram.
Stack in batches of 15-20 notes at a time without
removing them. T-iXwill beep to confirm the money
has been placed on the Money Platform.
Leave the first batch on the Money Platform and add the
next batch of the same denomination. After all the notes
of that denomination have been added, remove them all
together. T-iXwill beep to confirm the money has been
counted and added to the total.
CASHING UP
#1 Total = £16.09
£75.00
Notes
GBP
£5
x 15
Loose
Counting Bundled Notes
Banded notes bundles (e.g. 50 or 100 notes) of the same
denomination can be counted without removing the band.
Use the key to select the denomination.
Press the left hand key to select ‘Bundle’ mode.
Place the first bundle on the money platform. After the
value has been displayed, more bundled notes of the same
denomination may be added.
If REMOVE BAND appears, remove all the notes from the
money platform, press the left hand key to select
‘loose’ count mode and count the last bundle in batches of
15-20.
CASHING UP
#1 Total = £92.09
£500.00
Notes
GBP
£5
x 100
Bundle
Counting clipped notes
Use the key to select the denomination.
Press the left hand key to select clip mode. Put the
first clipped bundle on the Money Platform. After the value
has been displayed, more clipped notes may be added.
If REMOVE CLIP appears, remove all the notes from the
Money Platform, press the key to select ‘loose’ count
mode and count in batches of 15-20.
CASHING UP
#1 Total = £592.09
£50.00
Notes
GBP
£5
x 10
Clip
Stack without removing
15-20 Notes

11
Counting - Notes
CASHING UP
#1 Total = £642.09
£500.00
Notes
GBP
£5
x 100
Sleeve
Counting Sleeved Notes
Use the key to select the denomination.
Press the left hand key to select sleeve mode.
Place the first sleeved bundle on the Money Platform.
After the value has been displayed, more sleeved notes
may be added.
If REMOVE SLEEVE appears, remove all the notes from
the Money Platform, press the left hand key to
select loose count mode and count in batches of 15-20.

12
Counting - Coins
When counting coins in bags, rolls or a
Tellercup it is advised that you have the
tray down as shown in picture
Counting Full Bags / Rolls
Your T-iXis set up to count either rolls or bags of money.
The next three sections show how to count bags, but are
also applicable to roll counting.
Use the• key to select ‘Full Bag’.
Place the full bag on the Money Platform. (T-i• Xwill
automatically recognise the denomination).
If you have more full bags place them on the Platform one-•
by-one.
T-i• Xwill hold approximately 5-6 full bags on the platform.
If “SUSPECT BAG” is displayed, remove the bag and check•
by denomination (see page 13).
CASHING UP
#1 Total = £41.09
++Added++
Coins
GBP
Full Bag
Review
Review Full Bag/Roll Table
This mode allows you to view, clear or manually enter the
Full Bags / Rolls that you have counted.
Use the• key to select Full Bag.
Press the left hand• key to access the
review table.
Select the denomination by using the• key.
To clear a denomination press the• key.
To manually enter a denomination press the right hand
labelled +or centre key labelled -
to increase / decrease full bag quantities by increments of x
1 full bag.
Alternatively, to input or remove larger quantities of bagged
coin, key in the number of bags using the keypad then press
the +or key.**
** only available on models with a keypad.
Press the left hand to return to the Full Bag
count screen.
REVIEW SCREEN FOR Full Bag
Back -+
1p x (1) 1.00
2p x (4) 4.00
5p x (6) 30.00

13
Counting - Coins
CASHING UP
#1 Total = £42.09
++Added++
Coins
GBP
1p
Bag
CASHING UP
#1 Total = £42.09
£5.82
Coins
GBP
2p
x 291
Tellercup
Counting Bags (or part full bags)
Bag mode allows you to count the contents of a bag
(full / part full) of a pre-selected denomination.
Use the• key to select the denomination.
Press the left hand• key to select Bag mode
(see pg. 6 for counting modes).
Put the bag on the Money Platform and T-i• Xwill
display the value of its contents.
Counting with a Tellercup
Cup mode allows you to count loose coins.
Each denomination must be counted separately.
Use the• key to select the denomination.
Press the left hand• key to select Tellercup
mode (see pg 6 for counting modes).
Place the Tellercup on the Money Platform; T-i• Xwill
display the value of its contents.
To make up full bags of coin, place the empty Tellercup on the Money Platform and
add coins until the required value is displayed.
When “AutoScroll” is activated T-iXwill scroll automatically to the next denomination,
in sequence from the lowest to the highest value.
Coin denominations must always be separated before counting.
Do not count bags of coin in the TellerCups; place them directly onto the
Money Platform.

14
Counting - Other Media
Counting Coupons/Vouchers
Use the keys to select coupons (see top right of
display).
Use the keys to scroll through your enabled coupons.
Coupons and vouchers can be counted by stacking on the
money platform in the same way as notes. Alternatively,
the values can be keyed in using the numeric keypad.**
** only available with certain models
For coupon set up see page 21
CASHING UP
#1 Total = £42.09
++Added++
Tokens
GBP
Token
Bag
Counting Tokens
Use the keys to select tokens (see top right of
display).
Use the keys to scroll through your enabled tokens.
Tokens can be counted in the same way as coins.
Alternatively, the values can be keyed in using the numeric
keypad.**
** only available with certain models
For token set up see page 21
CASHING UP
#1 Total = £47.09
#1 1.00
Other Media
Cheque=
1234.00 #2 4.00
#3 3.00
Cheque
Other Media*
*Only available in models with a keypad
This function caters for positive or negative monetary
values that can not be weighed i.e. cheques, electronic
(card) payments, refunds and petty cash.
Use the keys to select Other Media (see top right of
display).
Use the left hand key to scroll through your
enabled other media items. Key in the value for each
individual item and add it to your total by pressing the
+or to enter positive or negative values.
For other media set up see page 21
CASHING UP
#1 Total = £16.09
£75.00
Coupons
GBP
Vchr
x 15
Loose

15
Counting - Ending a Count
COUNT SUMMARY
1p (437) £4.37
2p (291) £5.82
5p (89) £8.90
Back Currency
Ending a Count
When all of your items have been counted press the
key. This ends the current count and takes you to
the Count Summary screen. To view a count summary of
another currency that has been counted, press the middle
key below ‘Currency’.
Reviewing & Amending your Count
Scroll up and down using the key to review your count. If you are happy with your summary press
to move on to COUNT REVIEW.
If an error has been made or you wish to make an amendment, scroll to the item that you wish to
amend and press to confirm. You will now be taken to an editing screen where you can edit the
selected item.
COUNT REVIEW
Total £1234.56
Reference Numbers
Float £50.00
Back
COUNT REVIEW
Balance £1240.00
Under by £5.44
Back
End of Count Options
Pressing from the Count Review screen above will take you to the End of Count Options.
END OF COUNT OPTIONS
Next Till
Print Till
Send Till
Back
END OF COUNT OPTIONS
Clear Till
END/Home
Back
Summary of End of Count options:*
Next Till - Starts a new till of the current counting task. If you are using a multi till unit, current till data
will be saved to memory.
Print Till - Prints count results from current till.
Send Till Data - Sends current till data to PC.
Clear Till Data - Clears the current till data from your multi till unit and returns you to the Home Page.
END/Home - Ends current count and returns you to the Home Page.
*Options are model specific, not all options may be available in your model.

16
Counting - Multi Till
Tasks and Multiple Transactions
For models T-iX3550 & T-iX4550
Your T-iXmulti-till software comes with pre-programmed tasks to help you process your money. Multiple
transactions from many cashiers and tills can be stored. When a till number is entered Tellermate searches
its internal records to see if there is an existing record for this till. Any new transactions will be added into
the GRAND TOTAL with those that have already been processed.
T-iXmulti-till allows the user to count, store and consolidate up to 150 tills.
Tasks
To select a task press the key. To confirm and start the task press the key.
HOME
Cash Lift
Cashing Up
Bank Preparation
HOME
Banking Preparation
Cash Lift
Till Check
T-iXmulti-till has four different counting tasks which cover the requirements of a multi-till environment.
Cashing Up: Count an entire till drawer and deduct standard float. Adds to GRAND TOTAL memory.
Cash Lift: Count skimmed Notes / Cheques / Coupons and other non-cash items. Adds into till total in
addition to GRAND TOTAL.
Bank Preparation: Count cash ready for Banking. Banking totals are not added into the GRAND TOTAL.
Till Check: Perform a full till audit and deduct a standard float, carry out a safe check or check a coin
delivery. Till Check totals are not added into GRAND TOTAL but simply treated as a single count which is
cleared from the unit when ended.

17
Counting - Multi Till
Tasks and Multiple Transactions
Your T-iXmulti-till has four additional tasks which assist the management of count information in
a multi-till environment. These tasks can be accessed from the Home Page.
HOME
View Grand Totals
View & Amend Tills
Print/Clear/Send
HOME
Print/Clear/Send
View Grandtotals
Amend Other Media
View & Amend Tills
VIEW & AMEND TILLS allows you to view a list of all of your till totals in addition to the current Grand Total
for all the tills counted. VIEW & AMEND TILLS also allows you to Amend, Print, Delete or Send data to a PC
for individual tills.
Start at the Home Page. Using the key, scroll to VIEW & AMEND TILLS. Press .
Using the key, scroll through the list of tills to highlight the required till and press . You now have
four options: Amend, Print, Delete & Send (data to a PC). Use the key to select the required option
and press .
G.Total 3089.58
#1 1249.73
#2 1790.12
#3 49.23
Back
Till #3
Amend
Print/Send
Delete
Back
Amend Tills
Amend allows you to amend any reference numbers, float values, cash, coupons, tokens or other
media items by using the keypad to manually enter the change. Amend could be helpful if you have
entered an incorrect till number. If you have made a mistake that requires you to re-count a particular
denomination, you must return to the counting task where the mistake was made (cashing up or cash
lift) and re-enter the relevant till number. Using the key, scroll to the relevant denomination. Press
the key to clear the value counted for that denomination and then re-count your money for that
denomination only. All totals & grand totals affected by this amendment will be updated, and a print
out will automatically be generated.

18
Counting - Multi Till
View Grand Totals
Allows you to view the total number of tills counted and the combined grand total of all tills. Starting
at the page, use the key to scroll to View Grandtotals and press . You can also print or
send data with a full breakdown by denomination of the money counted across all tills by pressing
the relevant key.
View Grand Totals <€>
No. Tills 99 (150)
Grand Total £223344.69
Back Print Send
If you have counted tills in more than
one currency press the key to view
the other currencies.
Print/Clear/Send
Print
Start at the page. Using the key, scroll to Print/Clear/Send and press . This will take you to
the PRINT TOTALS screen:
Here are descriptions of the print options available:*
PRINT TOTALS
Grand Total
All Tills - In full
All Tills - Brief
Back
PRINT TOTALS
All Other Media
Cheque list
Back
All Tills in Brief - Prints a summary of all till numbers and their individual totals.
All Tills In full - Prints a full breakdown by denomination for each till counted.
Grand Total - Prints a Grand Total summary by denomination.
Cheque List - Prints a full listing of cheques entered for all tills.
All Other Media - Prints a full listing of all media including cheques entered for all tills.
*Printer is an optional extra
Send Totals (PC)
To send your totals to a PC use the key to scroll to Send Totals (PC) and press . Data for all tills
will be sent to your PC.
Clear all totals
To clear your totals use the key to scroll to CLEAR ALL TOTALS and press . You will be asked if you
are sure that you want to clear all totals, press to confirm.
IMPORTANT:
Totals must be cleared every day before beginning any counts for a new business day.

19
Settings
Settings
Unit settings can be accessed from the page. Using the key, scroll to SETTINGS and press .
Use the key to select an option from the SETTINGS list and press to enter that section.
Each option is described individually in the following section of this user manual.
Date and Time
To set the date and time use the key to highlight
the area that you wish to change and use the key to
scroll through permitted numbers. Hold down for
quick scroll.
Use the key to move to highlight minutes and to
amend. Follow the same process to amend the date, then
press to save changes.
SET TIME hh/mm/ss
hh : mm : ss
dd / mm / 20yy
Back
For units with a keypad follow above instructions but key in the numbers using the numeric keypad
instead of using the navigation keys.
LANGUAGE SETTINGS
Language : English
Back Change
Language
To change the language, toggle between the two preset
languages by using the right hand key, labelled
‘Change’ then press .
NB. Only one language is permitted at a time.
SOUND SETTINGS
ON
Press Change to amend and OK to
conrm
Back Change
Sound
To Switch sound ON or OFF, follow on screen prompts.