Ten-Haaft Oyster V Vision User manual

www.ten-haaft.com
OPERATOR MANUAL

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CONTENTS
1. General information
1.1 Introduction 3
1.2 Scope of supply 3
1.3 Intended use 3
1.4 Safety precautions 5
2. Control elements
2.1 Control panel 6
2.2 FeatureBox (front face) 9
2.3 FeatureBox (rear face) 10
2.4 ten Haaft® app 11
3. Menu guidance
3.1 Main levels 14
3.2 Settings 16
4. Automatic satellite swap
4.1 Automatic satellite swap via DiSEqC™ 20
4.2 Settings at the Vision control unit 20
4.3 Enabling DiSEqC™ at the TV set 20
5. Service
5.1 Reception in practice – aiming the satellite system 22
5.2 Reception in remote areas 23
5.3 Troubleshooting 26
5.4 FeatureBox update via USB stick 27
6. Appendix
6.1 Declaration of conformity 30
6.2 Notes on the protection of the environment 31

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1. GENERAL INFORMATION
1.1 Introduction
This operator manual describes the functions of the automatic satellite system and how to operate it. Please
observe the installation instructions provided in the installation manual supplied with the system.
Correct and safe operation of the system can only be ensured if both the installation manual and the operator
manual are observed.
Your automatic satellite system is a smart satellite TV reception system that automatically aims itself at a preset
satellite as long as the system is located within the footprint of this satellite.
Please ensure that the system always has a clear view to the south. Seen from Europe, all satellites are more or
less located in the South.
If the satellite's signal beam is interrupted by obstacles such as mountains, buildings or trees,
automatic aiming
will not work and no TV signal will be received. (See 5.1: "Reception in practice – aiming the satellite system")
The first pages of this manual explain the general system functions, followed by an explanation of the setup
options.
Before switching on the system, make sure that the opening antenna does not face any obstacles such as
branches or garage door.
1.2 Scope of supply
Control device; FeatureBox; external unit with antenna - optional with SKEW pivoting unit for optimised
reception.
1.3 Intended use
This product has been designed for permanent installation on mobile homes or camper trailers with a permissible
maximum speed of 150 km/h.
It is designed to automatically aim a vehicle-mounted antenna at geostationary television satellites transmitting
directly to Europe. This requires the vehicle to be at standstill.
Power to the system must be supplied by a standard vehicle electric system with a rated voltage of 12/24 V DC.
Do not use a switching-mode power supply if the system is to be installed in a camper trailer. Using the equip-
ment for any other than its intended purpose is not permissible.
When the system is connected to the on-board electric system, a suitable fuse must be provided in the on-board
circuit.

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The manufacturer has designed your satellite system to be connected to standard on-board electrical systems
with a rated voltage of 12 V / 24 V DC.
The manufacturer accepts no liability for direct or indirect damages or for consequential damages to the system
itself, to battery systems, motor vehicles or other equipment or goods resulting from installation or wiring errors.
Please also observe the following instructions from the manufacturer:
• The system must only be installed on hard vehicle roofs which are sufficiently strong and inherently stable.
Observe all relevant and approved guidelines of the automotive industry.
• The product does not require any regular maintenance. Opening housings and enclosures is not permissible.
Inspection and maintenance may only be performed by a qualified professional.
• Avoid cleaning your mobile home or camper trailer with the mounted satellite system in a single-bay or drive-
through car wash, and do not use a high-pressure cleaner.
• Any modification of the overall system by removing individual components or adding other components is
not permissible. It is not permissible to use any parabolic antennas or LNBs other than the original parts.
• Installation must only be performed by sufficiently qualified personnel. The installation manual supplied as
part of the operator manual must be carefully followed. If you encounter any problems, or if you are unsure
about anything, please contact the manufacturer or an authorised service partner.
Retract the system during storms (75 – 80 km/h; 8 Beaufort).
If the vehicle moves or is transported in reverse at speeds above 30 km/h, especially when being transported by
truck or train, the antenna must be secured against unintended unfolding by suitable means (see 1.4 Safety
precautions, page 5).
1. GENERAL INFORMATION

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1.4 Safety precautions
To ensure that your satellite system works properly, it is essential that it is correctly connected to the ignition
of your vehicle (see installation manual).
When correctly installed, the antenna automatically returns to and locks into its parking position when the
ignition is switched on. If the system does not retract at all or cannot completely
retract due to a fault, then it
is your responsibility as vehicle operator to check and make sure that the antenna is correctly and completely
retracted before driving off.
Zündung / Klemme 15
muss angeschlossen werden
Zum automatischen Einfahren der Antenne
bei Fahrzeugstart
Ignition switch has to be connected
For automatic retraction of the antenna
at vehicle start
Démarrage doit être connecté
Pour rétracter automatiquement l‘antenne
au démarrage du véhicule
Road traffic regulations stipulate that the vehicle operator must verify the vehicle's roadworthiness before
each use. This requires the operator to perform a visual inspection of the external unit to make sure that it is
fully retracted.
Please also note that different legal requirements apply to the operation of electrical and electronic equipment in
different countries. As the user of such equipment, you are responsible for ensuring compliance with the relevant
laws and regulations.
STOP FUNCTION VIA THE CONTROL PANEL AND ISOLATION FROM OPERATING VOLTAGE DURING SERVICE WORK
The Sat button on the control panel stops the motion of the antenna. In stop mode, no DiSEqC™ receiver
commands or control commands are executed.
To cancel stop mode, at the control panel scroll to menu "Automatic search" and or press the selection key
or press the on/off button This causes the antenna to retract. When servicing the antenna system, make
sure that the entire system is isolated from operating voltage.
1. GENERAL INFORMATION

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2. CONTROL ELEMENTS
2.1 Control panel
All controls are handled via the control device.
Vision
On / Off
You may choose any location you like to install the control panel, but please bear in mind that it is not water-
proof. You may still need to remove the protective film from the display.
The display of the control device will show the various operating modes of the system. We recommend that the
control device is positioned in an accessible location where it is easy to see this information.
The display is illuminated, so it is not a problem if it is installed in a very dark location.
To ensure safe and reliable operation of the system, please make sure the external unit is in rest mode before
disconnecting the control device. Check that no text is displayed on the device – this is an indication that the
system is in rest mode.
There is a separate manual – "Installation Instructions" – that covers the installation, wiring and initial
taking into operation of your Vision system.

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2. CONTROL ELEMENTS
Vision
On / Off - System starts the search from
the last position
There are two ways of switching the Vision antenna system on and off:
With the button on the control device or by switching the receiver on and off. If you want the system
to respond when switching the receiver on or off, then the menu item "Receiver control" must be enabled.
See chapter 3.2 "Receiver control", page 16.
After switching on the system, the antenna unfolds and returns to the last position in which a satellite was
received. If the vehicle position has changed since, the system will not receive any signals and the automatic
search is started.
To switch the system off, press button again to retract the system and send it into rest mode.
If you would like to stop the movement of the antenna while it is opening or retracting, simply press to
instantly stop the antenna.
Notes:
Do not forget to switch off your TV set and the receiver, if applicable.
If the message "Manual search" is displayed after the antenna has opened, and if the system does not
commence the search automatically, then the system was being operated in manual mode when it was
last switched off.

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2. CONTROL ELEMENTS
Vision
On / Off Selection button On / Off
The arrow keys and are used to navigate through all levels of the menu.
With the aid of these keys you can select a desired submenu, function or setting.
Press to activate the displayed menu item. Within the adjustment settings, you can change the displayed
values within set limits by pressing the arrow keys and .
Then press to accept the adjusted value and return to the selection level.
Use to return to the selection level without saving the data.
By selecting menu option "Return" and by pressing you can go back up one level in the menu structure.
USB PORT
The USB port on the underside is not operational in the Oyster V device.

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2. CONTROL ELEMENTS
Control buttons
1. Power button This button switches the entire antenna system on and off, and it also
stops the antenna motion. It may therefore also be used as emergency
stop button.
2. "i" button This button has various functions that are indicated by the colour of the
LED (see separate instructions).
3. LED (red / green) Red = Standby
Green = On
4. LED (red / green / blue) Red = Do not switch off the power supply; do not remove the USB
stick. Wait until the red light has extinguished.
Blue = Update available, press "i" button to confirm (during the update,
the system retracts and then unfolds again).
2.2 FeatureBox (front face)
1 3 42

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2. CONTROL ELEMENTS
2.3 FeatureBox (rear face)
Inputs/outputs
3. Ant
Antenna SAT IN of external unit
4. TV set Receiver SAT OUT to TV set
5. Mode SAT mode rotary switch
6. USB USB port
7. CTRL Control panel connection
8. Wi-Fi Wi-Fi antenna
9. LIN / Switch Option
10. Power supply Ignition / terminal 15 / D+ / 12 V/24 V power supply
11. Fuse 10 A (red)
3 4 5 6 7 9 10 118

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2. CONTROL ELEMENTS
2.4 ten Haaft® app
1) Load the ten Haaft® app onto your mobile device (smartphone or tablet). You can download this app free of
charge from the Google Play Store or iTunes Store.
2) Once you have downloaded and installed the app, open it.
3) The app will then identify whether a connection to a ten Haaft® FeatureBox has already existed (which is
not the case at initial installation). It then automatically opens the QR scanner.

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2. CONTROL ELEMENTS
4) Scan the QR code on the sticker.
Note that your FeatureBox is provided with three identical stickers when leaving the factory. These stickers
specify the Wi-Fi name/SSID and the Wi-Fi password for your FeatureBox. Each FeatureBox has a unique name
and password!
One of the stickers is attached at the factory to the FeatureBox, another one is on the manual. The third sticker
can be attached for your reference anywhere you like.
The sticker on your FeatureBox always has priority for the system operation!

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2. CONTROL ELEMENTS
5) In an Android system, the FeatureBox will automatically connect to the app via WiFi. In an Apple system, the
WiFi connection of the FeatureBox must be selected in the device settings. The app indicates its connection
to the WiFi system.
6) Your FeatureBox is now connected to your mobile device (see green dot)
Please contact us if you have any further questions! You can call us at +49 (0) 7231 / 58 588 0.

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3. MENU GUIDANCE
3.1 Main levels
The menu guidance of the Oyster V systems adjusts itself to individual status of the external unit, showing only
the steps that the system allows to be performed.
Searching ASTRA1 = Display of the current operating status
= Stop antenna motion
= Displays current search transponder, timeout, return to display
= Scroll through the control level
ASTRA1 = Display of the current satellite
= Antenna retracts
= Displays signal strength, timeout, return to display
= Scroll through the control level
Sat search? = Unfold the antenna
= Antenna unfolds
= Antenna unfolds
= Scroll through the control level
Continue search? = Option to continue the preceding action, e.g. search
= Antenna retracts
= Continue search
= Scroll through the control level
Optimize? = Option for the repeated optimisation
= Return to display
= Start optimisation
= Scroll through the control level
Stop = Stops the system
= Stop antenna motion
= Stop antenna motion
= Scroll through the control level

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3. MENU GUIDANCE
Retract? = Retract the antenna
= Retract
= Retract
Open Sleep = Remains unfolded when the system is switched off
= Back
= System switches into Open-Sleep mode
= Scroll through the control level
Continue retraction? = Option to continue the preceding action, i.e. retraction
= Antenna retracts
= Antenna retracts
= Scroll through the control level
Sat Change = Branch-off into satellite swap menu
= Stop antenna motion
= Opens the satellite swap menu, timeout, return to display
= Switches through the list of satellites
= Return to main menu
= Confirms the current selection, timeout, return to main menu
= Scroll through the control level
Settings = Branch-off into settings menu
= Stop antenna motion
= Opens the settings menu, see 3.2, timeout, return to display
= Scroll through the control level

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3. MENU GUIDANCE
3.2 Settings
These settings can be made at the control panel or via the app.
Settings
Satellite settings
Manual search
Azimuth
Left / right changes the azimuth (in increments of 1°)
Elevation
Left / right changes the elevation (in increments of 1°)
SKEW option
Left / right changes the SKEW angle (in increments of 1°)
Manual Transponder
Frequency
Frequency in MHz
Polarization
High / low
Symbol rate
Symbol rate
FEC-rate
Selection from a list of applicable FEC rates
Modulation type
"QPSK", "QPSK-S2" or "8PSK"
ONID
Network ID
Active
"Yes" or "No". The display shows "Manual mode" when a manual transponder is active.
Receiver Control
"Off", "Automatic" or "OpenSleep" (LNB Off switches the system into sleep mode with the antenna unfolded)
Switch-on delay
Delay until the next check of the LNB voltage for power-up (3 – 90 sec.)
Switch-off delay
Delay until the next check of the LNB voltage for power-down (1 – 30 sec.)
DiSEqC allocation
Mode
Mode
Selection of four presets: „ten Haaft“ (® default), „manual“ (® Sat 1 - 4 ), „NL Canal Digitaal“ and „NL Joyne“ (® two fasctscan presets)
Sat 1 (manual)
DiSEqC position
„Off“ or 0 – 255 (position number of satellite)
Satellite
Name of satellite to be shown for this position
Sat 2 (manual)
...
… as with „Sat 1“
Sat 3 (manual)
...
… as with „Sat 1“
Sat 4 (manual)
...
… as with „Sat 1“
DiSEqC status

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3. MENU GUIDANCE
Settings
Satellite settings
Manual search
Azimuth
Left / right changes the azimuth (in increments of 1°)
Elevation
Left / right changes the elevation (in increments of 1°)
SKEW option
Left / right changes the SKEW angle (in increments of 1°)
Manual Transponder
Frequency
Frequency in MHz
Polarization
High / low
Symbol rate
Symbol rate
FEC-rate
Selection from a list of applicable FEC rates
Modulation type
"QPSK", "QPSK-S2" or "8PSK"
ONID
Network ID
Active
"Yes" or "No". The display shows "Manual mode" when a manual transponder is active.
Receiver Control
"Off", "Automatic" or "OpenSleep" (LNB Off switches the system into sleep mode with the antenna unfolded)
Switch-on delay
Delay until the next check of the LNB voltage for power-up (3 – 90 sec.)
Switch-off delay
Delay until the next check of the LNB voltage for power-down (1 – 30 sec.)
DiSEqC allocation
Mode
Mode
Selection of four presets: „ten Haaft“ (® default), „manual“ (® Sat 1 - 4 ), „NL Canal Digitaal“ and „NL Joyne“ (® two fasctscan presets)
Sat 1 (manual)
DiSEqC position
„Off“ or 0 – 255 (position number of satellite)
Satellite
Name of satellite to be shown for this position
Sat 2 (manual)
...
… as with „Sat 1“
Sat 3 (manual)
...
… as with „Sat 1“
Sat 4 (manual)
...
… as with „Sat 1“
DiSEqC status

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General settings
Language
Left / right changes the language (languages list)
Display
Brightness
Brightness 20% – 100%
Color
Colour 0% – 100%
Fade-Out time
Fade-out time 2 – 60 sec.
Antenna Light
Active
"Yes" or "No"
Brightness
Brightness 20% – 100%
Wi-Fi
Active
"Yes" or "No"
Channel
Channel number
Info
Antenna Type
Display of corresponding data
UF Version
Display of corresponding data
LNB offset
Display of corresponding data
Signal information
Signal level, BER, ONID/TSID, ... (depending on technical conditions and availability -> tuning to effictive signal)
Error messages
Scrolling through the error protocol list
3. MENU GUIDANCE

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General settings
Language
Left / right changes the language (languages list)
Display
Brightness
Brightness 20% – 100%
Color
Colour 0% – 100%
Fade-Out time
Fade-out time 2 – 60 sec.
Antenna Light
Active
"Yes" or "No"
Brightness
Brightness 20% – 100%
Wi-Fi
Active
"Yes" or "No"
Channel
Channel number
Info
Antenna Type
Display of corresponding data
UF Version
Display of corresponding data
LNB offset
Display of corresponding data
Signal information
Signal level, BER, ONID/TSID, ... (depending on technical conditions and availability -> tuning to effictive signal)
Error messages
Scrolling through the error protocol list
3. MENU GUIDANCE

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4.1 Automatic satellite swap via DiSEqC™
In most cases you will aim your automatic satellite system at one specific satellite only. Of course, your system
can also receive many other satellites, allowing you to watch e.g. Dutch, Swiss, French, Spanish or other chan-
nels. You can select a satellite manually at any time via the control menu.
However, your system can also readjust to a different satellite automatically when you change to the corre-
sponding channel. This may be necessary in countries where the channels are broadcast via different satellites.
Using the automatic satellite swap requires some settings to be made at your TV set or receiver, and possibly also
at your satellite system. If these settings are not defined at all or incorrectly, the automatic satellite swap will
not work or a wrong and hence useless satellite will be received. The automatic satellite swap can be done using
the DiSEqC™ feature (disabled at the factory).
The "Automatic satellite swap" of your Oyster / Cytrac / Caro VISION satellite system has been disabled at the
factory to avoid problems and malfunctions! You can enable this feature at any time via the menu system. Note
that it is then mandatory to make the corresponding settings at your TV set or receiver!
4.2 Settings at the Vision control unit
To be able to use the automatic satellite swap by means of the DiSEqC™ capability of your TV set or receiver,
you first need to enable the DiSEqC™ function in the menu of your antenna system. See page 9 "Operating the
system".
4.3 Enabling DiSEqC™ at the TV set
The settings required at the TV set or receiver are usually provided in a menu item called "DiSEqC™" or similar.
For details please refer to the user manual of your TV set or receiver or contact the dealer.
The DiSEqC™ settings should provide the options 1.0, 1.1 and 1.2. We recommend selecting DiSEqC™ 1.2. You
then need to assign a unique ID to each satellite as is already done at the Vision III control box. These IDs must
be identical in the TV settings and in the Vision III control box (see table on the following page).
If your TV set does not permit these settings, please contact your dealer.
4. AUTOMATIC SATELLITE SWAP