Tenda HG7c User manual

AC1200 Dualband Wi-Fi xPON ONT
HG7c
Quick Installation Guide
• xPON ONT x 1
• Power adapter x 1
• Ethernet cable x 1
• User manual x 1
Package Contents
For product or function details, please go to www.tendacn.com to download the user guide.

Get to know the ONT
LED indicators
2.4G/5G Green
Solid on
Blinking slowly
(0.5s)
Blinking slowly
(0.25s)
Off
LED indicator
PWR Green
Solid on The ONT is powered on properly.
PON Green
Solid on
Blinking
Off
The ONT is registered successfully.
The registration is not completed (unregistered or registering).
The received optical power is lower than the optical receiver
sensitivity,or no fiber cord is connected.
Off The ONT is powered off or not powered on properly.
Color Status Description
LOS Red
Blinking
Off
Solid on
The received optical power is lower than the optical receiver
sensitivity,or no fiber cord is connected.
The received optical power is within the optical receiver sensitivity.
There is at least one LAN port connected properly,but no data is
being transmitted over the corresponding port.
LAN Green Blinking
Off No Ethernet device is connected or the Ethernet device is not
connected to any LAN port properly.
The 2.4 GHz/5 GHz Wi-Fi network is enabled, but no data is
being transmitted wirelessly.
The 2.4 GHz/5 GHz Wi-Fi network is enabled, and data is
being transmitted wirelessly.
The ONT is performing or pending for WPS negotiation.
The 2.4 GHz/5 GHz Wi-Fi network is disabled.
There is at least one LAN port connected properly,and data is
being transmitted over the corresponding port.

Ports & Buttons
Port/Button Description
PON
PWR
LAN1/LAN2
WPS/RST
Optical fiber port.
You can find it on the bottom of the ONT,which is used to connect to a fiber cord.
Power jack.
Please use the included power adapter to connect the ONT to a power source.
Gigabit LAN ports.
Used to connect to a router,switch, computer or IPTV set-top box.
WPS/Reset button.
WPS: Wi-Fi-enabled devices can connect to the Wi-Fi networks of the ONT without entering
the password through WPS negotiation.
Press the button for 1 to 3 seconds to start the WPS negotiation process of the ONT.The 2.4G
and 5G LED indicators blink quickly.Within 2 minutes,enable the WPS function on a
WPS-supported device to establish a WPS connection.
Reset: Restore the ONT to the configurations preset by the ISP.
After the ONT completes startup,press the button for more than 10 seconds and release it. All
LED indicators will light off in a few seconds.When the PWR LED indicator lights solid on again,
the ONT is restored to the configurations preset by the ISP.
Tips:
This ONT supports wall mounting (two mounting holes on the bottom).The recommended parts are
as follows:
Expansion bolt: PA6*26.4 mm; inner diameter: 2.4
Quantity: 2; diameter: 2.5–4.0 mm; head diameter: 5.0–6.5 mm; head thickness: ≤ 2.3 mm.

1.Connect and register the ONT
2.Configure the internet access
Tips:
Choose a desired mode to configure your internet access:
Tips:
DO NOT look directly at the PON port when the device is powered on, as well as the terminal of
the indoor fiber cord,to prevent any harm to your eyes.
Connect the ONT as shown in the figure.The ONT automatically adapts to the fiber access type.Wait
until the PON LED indicator lights solid on,then the ONT is registered successfully.
Caution,laser
Fiber cord
PON port
Bottom panel
Rear panel
Power adapter
If your ISP provides any parameters for registration, you can use them to manually register the ONT.
Method:
➊ Use an Ethernet cable to connect a LAN port of the ONT to a computer, or connect your
smartphone to the Wi-Fi network of the ONT using the SSID (Wi-Fi name) and Key (Wi-Fi
password) on the bottom label.
➋ Enter 192.168.1.1 in a web browser and log in to the web UI of the ONT (default login user
name and password are both admin).
➌ Navigate to Admin > GPON Settings (or EPON Settings) and enter the parameters provided
by ISP.
• Router mode: Choose this mode if your internet access type is PPPoE or DHCP.
• Bridge mode (default): Choose this mode if your internet access type is PPPoE.

Router mode
Option 1 Access internet over PPPoE
Step 1: Log in to the web UI
➊ Connect a LAN port of the ONT to a computer using an Ethernet cable,or connect your smartphone to
the Wi-Fi network of the ONT using the SSID (Wi-Fi name) and Key (Wi-Fi password) on the bottom
label.
➋ Start a web browser and visit 192.168.1.1.
➌ Enter the User Name and Password (admin for both by default).
➍ Click Login.
Tips:
If the above page does not appear, refer to Q1 in FAQ.
192.168.1.1
User Name:
Password:
ResetLogin
Step 2: Set up a WAN connection
➊ Choose WAN > PON WAN.
➋ Tick Enable VLAN, and enter the VLAN ID provided by your ISP.
➌ Set Channel Mode to PPPoE.
➍ Set Connection Type to INTERNET.
➎ Enter the PPPoE UserName and Password provided by your ISP.
➏ Set other parameters according to your ISP and your own need.
➐ Click Apply Changes.
➑ Click OK when Change setting successfully is shown on the page.

Done.
To access the internet:
• Connect your wired device, such as a computer,to a LAN port of the ONT.
• Connect your wireless device, such as a smartphone, to the Wi-Fi network of the ONT using the
SSID (Wi-Fi name) and Key (Wi-Fi password) on the bottom label.
Tips:
• If you cannot access the internet after the configuration,refer to Q2 in FAQ.
• If you want to change the Wi-Fi name and password,refer to Q6 in FAQ.
PON WAN
Apply Changes Delete
This page is used to configure the parameters for PONWAN
Enable VLAN:
VLAN ID:
802.1p_Mark
Channel Mode:
Admin Status:
Connection Type:
MTU:
Enable IGMP-Proxy:
Enable MLD-Proxy:
IP Protocol:
PPPoE
nas0_0
INTERNET
IPv4
1492
Enable Disable
UserName:
Password:
Type:
PPP Settings:
Continuous
WLAN0
WLAN0-AP1
WLAN0-AP3
Port Mapping:
LAN_2
WLAN0-AP2
WLAN0-AP4
WLAN1
WLAN1-AP1
WLAN1-AP3 WLAN1-AP4
WLAN1-AP2
LAN_1
0

Step 1: Log in to the web UI
Step 2: Set up a WAN connection
Done.
To access the internet:
Option 2 Access internet over DHCP
Tips:
Local IP Address:
Remote IP Address:
Subnet Mask:
WAN IP Settings:
IP Unnumbered
Request DNS
Primary DNS Server
Secondary DNS Server
Enable Disable
Type:
PON WAN
This page is used to configure the parameters for PONWAN
Enable VLAN:
VLAN ID:
802.1p_Mark
Channel Mode:
Admin Status:
Connection Type:
MTU:
Enable IGMP-Proxy:
Enable MLD-Proxy:
IP Protocol:
IPoE
nas0_0
INTERNET
IPv4
1500
Enable Disable
Fixed IP DHCP
0
Refer to Step 1: Log in to the web UI in Option 1 Access internet over PPPoE under Router mode
to log in to the web UI of the ONT.
➊ Choose WAN > PON WAN.
➋ Tick Enable VLAN.
➌ Enter the VLAN ID provided by your ISP.
➍ Set Channel Mode to IPoE.
➎ Set Connection Type to INTERNET.
➏ Click Apply Changes.
➐ Click OK when Change setting successfully is shown on the page.
• Connect your wired device, such as a computer,to a LAN port of the ONT.
• Connect your wireless device, such as a smartphone, to the Wi-Fi networks of the ONT,using
the SSID (Wi-Fi name) and Key (Wi-Fi password) on the bottom label.
• If you cannot access the internet after the conguration, refer to Q2 in FAQ.
• If you want to change the Wi-Fi name and Wi-Fi password, refer to Q6 in FAQ.

Bridge mode
Access internet over PPPoE
➊ Connect a LAN port of the ONT to the WAN port of a router using an Ethernet cable.
➋ Connect your computer to a LAN port of the router using an Ethernet cable.
➌ Set up a PPPoE connection on the router as required.
After the settings,you can access the internet through the router.
Tips:
When the ONT is set to Bridge mode, please congure internet settings based on ISP
requirements.
Computer
Ethernet cable
1 2
Power source
Ethernet cable
WPSReset WAN 12IPTV/3 POWER
WAN LAN
LAN
Internet
Router
Power adapter

FAQ
Q1: I cannot log in to the web UI by visiting 192.168.1.1.What should I do?
A1: Try the following solutions:
Q3: I cannot find the Wi-Fi signal of the ONT on my wireless device.What should I do?
A3:
Q2: I cannot access the internet after the configuration.What should I do?
A2: Try the following solutions:
• Ensure that the ONT is powered on properly (the PWR LED indicator is solid green).
• If you use a wireless device, such as a smartphone, to configure the ONT:
- Ensure that your smartphone has disabled mobile data and is connected to the Wi-Fi network of
the ONT.
- Clear the cache of the web browser or change a web browser and try again.
- Use another smartphone and try again.
• If you use a wired device, such as a computer,to configure the ONT:
- Ensure that your computer is connected to the ONT properly (the LAN LED indicator of the
connected port lights up).
- Ensure that your computer is set to obtain an IP address automatically.
- Ensure that the IP address of your computer is at the same network segment as the ONT.
- Use another computer and try again.
• Reset the ONT (after the ONT completes startup,press the WPS/RST button down for more than
10 seconds and release it.All LED indicators light off in a few seconds.When the PWR LED
indicator lights solid on again,the ONT is reset) and try again.
• Check the LED indicator status of ONT:
- If the PWR LED indicator is o, ensure that the ONT is powered on properly.
- If the LOS LED indicator blinks, ensure that the PON port is clean and connected properly, the
ber cord is not bent excessively and the input optical power is within the normal range (Rx
Power between -28 dBm to -8 dBm on the Status > PON page).
- If the PON LED indicator blinks, the ONT is not registered. Contact your ISP or verify the
parameters for registration are correct.
• Ensure that your ISP supports self-purchased PON devices for internet access.
• If you set the ONT to the router mode:
- Ensure that the ONT obtains a valid IP address and gateway on the Status > Device > WAN
Configuration page. If not, the WAN connection is not set up successfully. Verify the parameters
are correct.
- Ensure that the wired device is connected to a LAN port of the ONT or downstream router (if any)
properly and set to obtain an IP address automatically.
- Ensure that the wireless device is connected to the Wi-Fi network of the ONT or downstream
router (if any).
• If you set the ONT to the bridge mode, ensure that the router or computer used for dial up is
connected and congured properly.
If the problem persists, consult your ISP.
Ensure that the 2.4G and 5G LED indicators light up. If not, the Wi-Fi networks of the ONT are
disabled. Enable the Wi-Fi networks of the ONT by performing the operations below and try again.
Enable Wi-Fi networks: Connect a wired device, such as a computer, to the ONT and log in to the
web UI of the ONT. Choose WLAN, and locate Basic Settings in both wlan1 (5GHz) and wlan1
(2.4GHz). Deselect Disable WLAN Interface and save the congurations.

Q6: How to change the Wi-Fi name and password?
A6:
Q5: How to reset the ONT?
A5:
Q4: I cannot find the 5 GHz Wi-Fi signal of the ONT on my wireless device.What should I do?
A4: Try the following solutions:
• Check whether your wireless device supports 5 GHz Wi-Fi network. Only devices supporting 5 GHz
network can find and connect to the 5 GHz Wi-Fi network.
• If you can find other 5 GHz Wi-Fi networks,refer to Q3.
Method1: After the ONT completes startup,press the WPS/RST button for more than 10 seconds
and release it.All LED indicators will light off in a few seconds.When the PWR LED
indicator lights solid on again,the ONT is reset.
Method2: Log in to the web UI of the ONT, choose Admin > Backup/Restore and click Reset on
the page.
Log in to the web UI of the ONT, choose WLAN and repeat the following steps in wlan0 (5GHz)
and wlan1 (2.4GHz):
• Wi-Fi name: Choose Basic Settings and change the SSID (Wi-Fi name). Click Apply Changes,
and click OK when Change setting successfully is shown.
• Wi-Fi password: Choose Security, set Encryption to WPA/WPA2-PSK (recommended) and
change the Pre-Shared Key (Wi-Fi password). Click Apply Changes, and click OK when
Change setting successfully is shown.