Tenda HG9 User manual

AC1200 Dualband Wi-Fi xPON ONT
HG9
Quick Installation Guide
• xPON ONT x 1
• Power adapter x 1
• Ethernet cable (RJ45) x 1
• Telephone cable (RJ11) x 1
• User manual x 1
Package contents
For product or function details, please go to www.tendacn.com to download the user guide.

Get to know the ONT
LED indicators
LAN1/2/3/4 Green
Solid on
Blinking
Off
TEL Green
Green
Green
Green
Solid on
Blinking
Off
Solid on
Blinking
Off
Solid on for 2 minutes
Blinking
Off
Solid on
Blinking
Off
The ONT is registered with IMS,but no data is being transmitted.
The ONT is registered with IMS,and data is being transmitted.
The ONT is not registered with IMS.
The Wi-Fi network of the corresponding frequency is enabled,
but no data is being transmitted wirelessly.
The Wi-Fi network of the corresponding frequency is enabled,
and data is being transmitted wirelessly.
The Wi-Fi network of the corresponding frequency is disabled.
A WPS connection is established.
The ONT is performing WPS negotiation.
The ONT is not performing WPS negotiation.
The USB device is connected to the USB port properly,but no
data is being transmitted over the port.
The USB device is connected to the USB port properly,and
data is being transmitted over the port.
The USB port is disconnected or not connected properly.
LED indicator
POWER Green Solid on The ONT is powered on properly.
INET Green
Solid on
Blinking
Off
The internet access is available via the ONT.
Data is being transmitted via the ONT.
No internet access is available via the ONT.
Off The ONT is powered off or not powered on properly.
Color Status Description
PON Green
Solid on
Blinking
Off
The ONT is registered successfully.
The registration is not completed (unregistered or registering).
The received optical power is lower than the optical receiver
sensitivity, or no fiber cord is connected.
LOS
WPS
USB
2.4G/5G
Red
Blinking
Off The received optical power is within the optical receiver sensitivity.
The LAN port is connected properly,but no data is being
transmitted over the corresponding port.
The LAN port is connected properly,and data is being transmitted
over the corresponding port.
No Ethernet device is connected or the Ethernet device is not
connected to the LAN port properly.
The received optical power is lower than the optical receiver
sensitivity.
P OW E R LAN2 I NE T PO N LOS LAN1 LAN3 LAN4 TE L 2.4G 5G WP S USB
1

Port/Button Description
TEL
PON
LAN1/2/3/4
POWER
ON/OFF
Telephone port.
Used to connect to a telephone for voice service.
Optical fiber port.
Used to connect to a fiber cord.
Gigabit LAN ports.
Used to connect to a router, switch,computer or IPTV set top box.
Power jack.
Please use the included power adapter to connect the ONT to a power source.
Power on/off button.
Press the button to turn on or off the ONT.
Port/Button Description
LED
WPS
WLAN
RESET
USB
LED indicator on/off button.
Press the button to turn on or off the LED indicators of the ONT.
WPS button.
Press the button to start the WPS negotiation process of the ONT. The WPS LED indicator blinks.
Within 2 minutes,enable the WPS function on a WPS-supported device to establish a WPS connection.
Wi-Fi network button.
Press the button to enable or disable the Wi-Fi network of the ONT.
Reset button.
After the ONT completes startup, use an object with a spike to hold down the button for 10 or more
seconds and release it.All LED indicators light off in a few seconds. When the POWER LED indicator
lights solid on again, the ONT is reset.
USB 2.0 port.
Used to connect to a USB storage for resource sharing.
Tips:
This ONT supports wall mounting (two mounting holes on the bottom).The recommended parts are
as follows:
Expansion bolt: PA6*26.4mm; inner diameter: 2.4mm
Screw: Quantity: 2; Diameter: 3.0-4.0mm; head diameter: 5.0-6.5mm; head thickness: ≤2.0mm.
Ports & Buttons
TEL PON LAN4 LAN3 LAN2 LAN1 POWER ON/OFF
LED WPS WLAN
RESET USB
This ONT is only suitable for mounting at heights ≤ 2m.
2

1.Connect and register the ONT
Tips:
If ISP offers you parameters,you need to use them to manually register the ONT.
DO NOT look directly at the PON port when the device is powered on, as well as the terminal of the indoor
fiber cord,to prevent any harm to your eyes.
Connect the ONT as shown in the figure.Wait until the PON LED indicator lights solid on, then the ONT
is registered successfully.
Caution,laser
Method:
➊ Use an Ethernet cable to connect a LAN port of the ONT to a computer, or connect your
smartphone to the Wi-Fi network of the ONT using the SSID (Wi-Fi name) and Key (Wi-Fi password)
on the bottom label.
➋ Enter 192.168.1.1 in a web browser and log in to the web UI of the ONT (default login user name
and password are both admin).
➌ Navigate to Admin > GPON Settings (or EPON Settings) and enter the parameters provided by
your ISP.
Power
adapter
Press to turn
on the device ONT
Fiber cord
➋
➊
➌
3

2.Configure the internet access
Tips:
If the above page does not appear, refer to Q1 in FAQ.
Tips:
Choose a desired mode to configure your internet access:
Router mode: Choose this mode if your internet access type is PPPoE or DHCP.
Bridge mode (default): Choose this mode if your internet access type is PPPoE.
192.168.1.1
User Name:
Password:
ResetLogin
Router mode
Option 1 Access internet over PPPoE
Step 1: Log in to the web UI
Step 2: Set up a WAN connection
➊ Connect a LAN port of the ONT to a computer using an Ethernet cable,or connect your
smartphone to the Wi-Fi network of the ONT using the SSID (Wi-Fi name) and Key
(Wi-Fi password) on the bottom label.
➋ Start a web browser and visit 192.168.1.1.
➌ Enter the User Name and Password (admin for both by default).
➍ Click Login.
➊ Choose WAN > PON WAN.
➋ Tick Enable VLAN.
➌ Enter the VLAN ID provided by your ISP.
➍ Set Channel Mode to PPPoE.
➎ Set Connection Type to INTERNET.
➏ Enter the PPPoE UserName and Password provided by your ISP.
➐ Click Apply Changes.
4

Tips:
If you cannot access the internet after the configuration,refer to Q2 in FAQ.
If you want to change the Wi-Fi name and Wi-Fi password,refer to Q6 in FAQ.
➑ Click OK when Change setting successfully is shown on the page.
PON WAN
Apply Changes Delete
This page is used to configure the parameters for PONWAN
Enable VLAN:
VLAN ID:
802.1p_Mark
Channel Mode:
Admin Status:
Connection Type:
MTU:
Enable IGMP-Proxy:
Enable MLD-Proxy:
IP Protocol:
0
INTERNET
IPv4
1492
nas0_0
Enable Disable
UserName:
Password:
Type:
Service-Name:
PPP Settings:
Continuous
LAN_1
LAN_3
WLAN0
WLAN0-AP1
WLAN0-AP3
WLAN1
WLAN1-AP1
WLAN1-AP3
Port Mapping:
LAN_2
WLAN0-AP2
WLAN0-AP4
WLAN1-AP2
WLAN1-AP4
LAN_4
PPPoE
0
Done.
To access the internet:
Connect your wired device, such as a computer, to a LAN port of the ONT.
Connect your wireless device, such as a smartphone, to the Wi-Fi networks of the ONT,
using the SSID (Wi-Fi name) and Key (Wi-Fi password) on the bottom label.
5

PON WAN
This page is used to configure the parameters for PONWAN
Enable VLAN:
VLAN ID:
802.1p_Mark
Channel Mode:
Admin Status:
Connection Type:
MTU:
Enable IGMP-Proxy:
Enable MLD-Proxy:
IP Protocol:
0
INTERNET
IPv4
1500
nas0_0
Enable Disable
Type:
Local IP Address
Remote IP Address
Subnet Mask
IP Unnumbered
Request DNS
Primary DNS Server
Secondary DNS Server
WAN IP Settings:
IPoE
0
Fixed IP DHCP
0.0.0.0
0.0.0.0
255.255.255.0
Enable Disable
Option 2 Access internet over DHCP
Step 1: Log in to the web UI
Step 2: Set up a WAN connection
Refer to Step 1: Log in to the web UI in Option 1 Access internet over PPPoE to log in to
the web UI of the ONT.
➊ Choose WAN > PON WAN.
➋ Tick Enable VLAN.
➌ Enter the VLAN ID provided by ISP.
➍ Set Channel Mode to IPoE.
➎ Set Connection Type to INTERNET.
➏ Click Apply Changes.
➐ Click OK when Change setting successfully is shown on the page.
6

Tips:
When the ONT is set to Bridge mode,please configure internet settings based on ISP requirement.
Tips:
If you cannot access the internet after the configuration,refer to Q2 in FAQ.
If you want to change the Wi-Fi name and Wi-Fi password,refer to Q6 in FAQ.
Computer
Ethernet cable
1 2
Access internet over PPPoE
Bridge mode
➊ Connect a LAN port of the ONT to the WAN port of a router using an Ethernet cable.
➋ Connect the computer to a LAN port of the router using an Ethernet cable.
➌ Set up a PPPoE connection on the router as required.
After the settings,you can access the internet through the router.
Done.
To access the internet:
Connect your wired device, such as a computer, to a LAN port of the ONT.
Connect your wireless device, such as a smartphone, to the Wi-Fi networks of the ONT,
using the SSID (Wi-Fi name) and Key (Wi-Fi password) on the bottom label.
Power source
Power source
Ethernet cable
WPSReset WAN 12IPTV/3 POWER
WAN LAN
LAN
Internet
ONT
7
Router

FAQ
Q1: I cannot log in to the web UI by visiting 192.168.1.1.What should I do?
A1: Try the following solutions:
Ensure that the ONT is powered on properly (the POWER LED indicator is solid green).
If you use a wireless device, such as a smartphone, to configure the ONT:
- Ensure that your smartphone has disabled mobile data and is connected to the
Wi-Fi network of the ONT.
- Clear the cache of the web browser or change a web browser and try again.
- Use another smartphone and try again.
If you use a wired device, such as a computer, to configure the ONT:
- Ensure that your computer is connected to the ONT properly (the LAN LED
indicator of the connected port lights up).
- Ensure that your computer is set to Obtain an IP address automatically.
- Ensure that the IP address of your computer is at the same network segment as the
ONT.
- Use another computer and try again.
Reset the ONT (after the ONT completes startup,use an object with a spike to hold
down the RESET button for 10 or more seconds and release it. All LED indicators
light off in a few seconds.When the POWER LED indicator lights solid on again,the
ONT is reset) and try again.
Q2: I cannot access the internet after the configuration.What should I do?
A2: Try the following solutions:
Check the LED indicator status of ONT:
- If the POWER LED indicator is off, ensure that the ONT is powered on properly.
- If the LOS LED indicator blinks, ensure that the PON port is clean and connected
properly,the fiber cord is not bent excessively and the input optical power is within
the normal range (Rx Power between -28 dBm to -8 dBm in GPON mode (or -27
dBm to -3 dBm in EPON mode) on the Status > PON page).
- If the PON LED indicator blinks, the ONT is not registered. Contact your ISP or
verify the parameters for registration are correct.
Ensure that your ISP supports self-purchased PON device for internet access.
If you set the ONT to the router mode:
- Ensure that the ONT obtains a valid IP address and gateway on the Status >
Device > WAN Configuration page.If not, the WAN connection is not set up
successfully.Verify the parameters are correct.
- Ensure that the wired device is connected to a LAN port of the ONT or downstream
router (if any) properly and set to obtain an IP address automatically.
- Ensure that the wireless device is connected to the Wi-Fi network of the ONT or
downstream router (if any).
If you set the ONT to the bridge mode:
- Ensure that the router or computer used for dial up is connected and configured
properly.
If the problem persists,consult ISP.
8

Q4: Why cannot I find the 5 GHz Wi-Fi network of the ONT?
A4: Try the following solutions:
If you can find other 5 GHz Wi-Fi networks, refer to Q3 to find a solution.
Only devices supporting 5 GHz Wi-Fi network can find and connect to the 5 GHz
Wi-Fi network.
Q3: Why cannot I find the Wi-Fi signal of the ONT?
A3: Ensure that the 2.4G and 5G LED indicators light up.If not, press the WLAN
button on the side panel of the ONT.The Wi-Fi networks of the ONT are
enabled when the two LED indicators light up. Then try again.
Q6: How to change the Wi-Fi name and password?
A6: Log in to the web UI of the ONT,choose WLAN and repeat the following steps in
wlan0 (5GHz) and wlan1 (2.4GHz):
Wi-Fi name: Choose Basic Settings and change the SSID (Wi-Fi name).
Click Apply Changes, and click OK when Change setting successfully is
shown.
Wi-Fi password: Choose Security, set Encryption to WPA/WPA2-PSK
(recommended) and change the Pre-Shared Key (Wi-Fi password).Click
Apply Changes, and click OK when Change setting successfully is shown.
Q5: How to reset the ONT?
A5: Method1: After the ONT completes startup, use an object with a spike to hold
down the RESET button for 10 or more seconds and release it.All LED
indicators light off in a few seconds. When the POWER LED indicator
lights solid on again, the ONT is reset.
Method2: Log in to the web UI of the ONT, choose Admin > Backup/Restore
and click Reset on the page.
9

Technical Support
Shenzhen Tenda Technology Co., Ltd.
Floor 6-8,Tower E3,No.1001, Zhongshanyuan Road,Nanshan District,
Shenzhen, China. 518052
USA hotline: [phone]
Toll Free: 7 x 24 hours
Hong Kong hotline: [phone]
Global hotline: [phone] (China Time Zone)
Website: www.tendacn.com
E-mail: [e-mail]
Copyright
© 2021 Shenzhen Tenda Technology Co.,Ltd.All rights reserved.
Tenda is a registered trademark legally held by Shenzhen Tenda Technology
Co.,Ltd. Other brand and product names mentioned herein are trademarks
or registered trademarks of their respective holders.Specifications are
subject to change without notice.