Tendercare Snazzi Instruction manual

Snazzi Pushchair Workshop Manual
Document No: 055-05 v4 Page 1 of 34 October 2015
Snazzi Pushchair Workshop Manual.docx
Snazzi
®
Pushchair
W ORKSHOP M ANUAL
IMPORTANT
Please read these instructions carefully
before attempting to maintain the pushchair

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Fig 0.1 Snazzi Pushchair Open (size 1 shown)
Adjustable
Hip Guides
Integrated
Side pads
Footplate
Hip Belt
Knee
Angle Adjustor
Push Handle
Adjustor
Frame
Lock
Tie Down
Bracket
Brake Bar
Fixed Height
Backrest
Adjustable
Base

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Fig 0.2 Snazzi Pushchair Folded (size 1 shown)

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CONTENTS
Item Description Page
1
Your Snazzi Pushchair Workshop Manual 5 - 7
2
Transit Packaging 7 - 8
3
Tools & Torque Settings 8
4
Preparing for use and operation 8
4.1 Unfolding the frame 9
4.2 Brakes 9
4.3 Tilt in Space 9
4.4 Seat standard adjustments 9
5
Final Checks 10
6
Maintenance 10
6.1 Routine maintenance 10
6.2 Six monthly maintenance 10-11
7
Repairs 11
7.1 Rear wheels 12
7.2 Castor assembly and front tie down bracket 13 – 14
7.3 Brake assembly 15 – 16
7.4 Tilt in Space gas spring 17
7.5 Locking Slider 18 – 21
7.6
Hip Guides 21 – 24
7.7 Footrest Parts 25
7.7.1 Knee Angle Adjustors 25 – 26
7.7.2 Footrest Stems 27 – 28
7.7.3 Footrest Tray 29
7.7.4 Footrest Slide Assembly 29
7.8 Sun Canopy Assembly 30 – 33
8
Cleaning 34
9
Parts Lists 34

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1: Your Snazzi Pushchair Workshop Manual
The purpose of this manual is to help you get the best from your pushchair. It does this by
telling you how to complete those maintenance and repair tasks that can be carried out by a
competent person. The manual also tells you when you should contact the manufacturer
who is:
Tendercare Ltd.
PO BOX 3091, Littlehampton, BN16 2WF
Tel: [phone] Fax: [phone]
Email: [email protected]
Web: www.tendercareltd.com
IMPORTANT:
This manual must be read and used in conjunction with the user manual.
The Snazzi is a highly adjustable pushchair designed to accommodate a wide variety of
special seating needs. The pushchair is a single complete unit that folds down for easy
storage. The Snazzi is available in 2 sizes.
The pushchair is made of a strong and lightweight aluminium alloy, minimising weight and
providing a very rugged frame. The Snazzi features a 10
o
to 40
o
infinitely adjustable tilt in
space facility and has 2 fixed rear wheels and 2 swivelling front castors for easy
manoeuvring.
The integrated seat unit offers exceptional growth, thanks to its versatile design and large
range of adjustment to all supports. It has an easy to remove, breathable cover, and comes
supplied with a hip belt as standard.
Seat adjustments (please see table below for details of adjustment ranges): Seat depth
adjustment, width adjustable Hip Guides, 5
o
back recline adjustment (90
o
and 95
o
fixed
positions) large fixed back height with a range of harnessing positions, and depth & angle
adjustable Footrest.
The following accessories for use with the Snazzi Pushchair are available from Tendercare
Ltd.
Equipment carrying tray, Shopping basket, Sun / Rain-hood, Transparent Rain Shield,
Fixed Lateral Supports, Height and width adjustable wrap around Lateral Supports, Butterfly
chest harness, ‘H’ harness, Foot and Toe Straps, Pommel, Play Tray, Lateral Head
Supports, Standard Headrest, Extra Recess Headrest, and Occipital Roll Headrest.
These instructions apply to all sizes.

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Snazzi Pushchair Adjustments
Support Snazzi Pushchair Size 1 Snazzi Pushchair Size 2
Tilt In Space
10
o
- 40
o
10
o
- 40
o
Seat Depth
220 – 300 mm 280 – 360 mm
Seat Width
190 – 290 mm 190 – 290 mm
Backrest Height
600 mm fixed 670 mm fixed
Footrest Depth
172 – 300 mm 172 – 320 mm
Back Recline Angle
90° or 95
o
90
o
or 95
o
Knee Angle*
-15°- 90° -15°- 90°
Pushchair Weight
14Kg 15Kg
Maximum Carry Weight**
35Kg 35Kg
IMPORTANT:
* Knee angle adjustable in 15° increments
** Maximum carry weight includes the occupant and all accessories.
Snazzi Pushchair Open Dimensions (mm)
Size 1 Size 2
A
780 863
B
607 607
C
1069 1155
A
B
C

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Snazzi Wheelbase Folded Dimensions (mm)
Size 1 Size 2
A
802 875
B
607 607
C
402 420
All sizes and weights are given as a guide. Tendercare ltd reserves the right to amend
specifications at any time as part of their product development programme.
2: Unpacking
The pushchair is delivered in a cardboard carton. This measures 680mm wide x 480mm
deep x 1030mm high and weighs approximately 16Kg (size 1) or 17Kg (size 2).
WARNING:
The transit carton is quite bulky so moving and unpacking must be done with care.
Observe all lifting and handling regulations.
Stand the carton upright making sure it is supported and cannot fall over. Open the carton
and remove any packages or packing, which could obstruct the removal of the pushchair.
Remove the pushchair.
The carton should contain the following items:
Item Component QTY. Yes No
1
Size 1 or 2 Pushchair 1
2
User Manual 1
3
5mm Alan key 1
The following items should be fitted to the seat as standard:
Item Component QTY. Yes No
4
Hip guide covers 2
5
Seat Base Cover 1
6
Seat Back Cover 1
7
Hip Belt 1
C
A
B

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Please note, accessories such as lateral supports or harnessing that were ordered at the
same time as the pushchair will be included in the main package.
Larger accessories will be packaged in separate cartons (e.g. the rain cover).
IMPORTANT:
 If any items are damaged or missing, then please contact Tendercare, preferably by email at
[e-mail] or alternatively please call us on [phone] within 36 hours of
delivery.
After unpacking and checking you have all components and they are in good condition
dispose of the packaging at your local recycling centre. Alternatively retain and reuse.
3: Tools and Torque Settings
The following tools are required to dismantle, reassemble and repair the pushchair:
Spanners and sockets: 7mm, 10mm, 13mm and 19mm
Hexagon Keys: 2.5mm, 4mm, 5mm and 6mm
Torque Wrench: Range 0 to 50 Nm
Screwdrivers: 2 small flat blade screwdrivers
Torque Settings
If Not Specif
ied
Spanner Size (mm)
Torque (Nm)
7 5
8 10
10 15
13 25
19 50
4: Preparing for use and operation
WARNING:
When opening or folding the pushchair, ensure that you hold the frame so that you
avoid any danger of catching your fingers in moving parts.
The following pre-delivery procedures should be carried out to check that the pushchair has
not suffered damage during transit and that all features operate satisfactorily. Refer to the
user manual for detailed instructions on performing each action.

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4.1 Unfolding the Frame
Unfold and assemble the pushchair: Follow the instructions in section 4.1 of the user
manual
Checks:
•Make sure all joints move freely
•Make sure the frame locks latch correctly
•Make sure the safety catch works correctly
•Check that the push handle adjustors work
•Ensure that all fixings are secure and that the frame has not been bent or otherwise
damaged during transit.
4.2 Brakes
Test the brakes: Follow the instructions in section 4.2 of the user manual
Checks:
•Make sure the brakes work correctly
•Check that the fixing bolts are secure
WARNING:
The break mechanism is spring loaded so care must be taken when operating it.
4.3 Tilt in Space
Test the tilt in space mechanism: Follow the instructions on section 4.3 of the user manual.
Checks:
•Make sure that the release lever is present and secure.
•Check that the pushchair tilts correctly and that it will lock at any position within its
range.
•Check that the 2 bolts that secure the gas spring are secure.
IMPORTANT:
 Always support the seat when tilting, as the gas springs can be quick to operate. If the seat is
not supported, it may move swiftly and could cause the occupant distress.
4.4 Seat standard adjustments:
All adjustments to the seat are made using hand wheels, or the 5mm hexagon key
provided. Test the adjustment ranges of the seat base, hip width, footrest depth, and
footrest angle as detailed in sections 5.1.1 – 5.1.2 of the user manual.
Checks:
•Ensure all elements are free to move over their entire adjustment range (note that
the cover and harnessing may need adjusting to allow this, instructions on how to
adjust these are given in section 5 of the user manual)
•Check that all elements lock correctly
•Check that the framework is square and has not been damaged during transit.

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5: Final checks
1. Check that the pelvic strap or harness is secure and adjusted correctly.
2. Check that the cover is correctly fitted.
3. Ensure the safety catch is locked.
6: Maintenance
Should a problem be found when carrying out the regular checks, it should be immediately
reported to the issuing authority or Tendercare Ltd.
6.1 Routine maintenance
The user’s family can easily carry out the following tasks. The supplied 5mm Allen key is
required to tighten the footrest.
1. Always wipe the pushchair dry. Never put it away damp.
2. Check that the two M8 x 16 footrest bolts are in place and are tight by using the Allen
key (daily).
3. Check all nuts, bolts, and hand wheels are tight (daily)
4. Check operation of the brake, folding and reclining mechanisms (weekly).
5. Check condition of harnessing and stitching (weekly).
6. Clean frame when necessary (we suggest at least once a week).
If you find any faults refer to your issuing authority or Tendercare Ltd.
6.2 Six-monthly maintenance
Only someone who is a competent tradesman or repairer should carry out this work. If a
major fault is found stop using the pushchair until it has been corrected.
1. Fold and open the pushchair. Check that all movements through the folding range
are free. Examine frame for any damage.
2. Check operation of the pushchair tilt in space mechanism.
3. Examine upholstery and foot straps for wear and arrange for replacement if
necessary.
4. Examine nuts, bolts, pivots and frame plugs for tightness and general condition.
5. Examine brake assembly for wear, damage and correct operation.
6. Examine tyres for sharp objects, cuts or splits.

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7. Examine castor and wheel bearings for excessive wear.
8. Check castors and rear wheels for free rotation, security and accumulation of fluff
and grit. Remove any fluff and grit with a dry lint free cloth.
9. Check the safety clip mechanism for proper operation.
10. Check the locking sliders are working correctly and are not showing signs of wear
or damage. Arrange replacements if necessary.
For all other repairs refer to your issuing authority or Tendercare Ltd.
7: Repairs
Only an authorised repairer should carry out the following repairs.
1. Repairs: For all repairs contact your issuing authority
2. Major repairs: For all major repairs e.g. bent or damaged frame, the pushchair
should be returned to the factory. Contact Tendercare ltd, customer services on
01903 726161, or email to [email protected]
3. Factory replacement components should be used in all repairs. These are available
from Tendercare. Please refer to the parts lists at the end of this manual (section 10)
for details of replacement parts.
Important points when performing a repair:
1. Do not reuse Nylock nuts, always replace with a new nut
2. Always use Loctite thread locking compound grade 241 or 243 on all threads when
reassembling any part of the system.
3. Always use the recommended component parts available from Tendercare Ltd.
4. Do not attempt to correct bent framework or perform any modifications to welded
parts. If any main framework sections are bent or damaged please return the product
to the factory.

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7.1: Rear Wheels
Replace if damaged or worn. To change the rear wheel:
Fig 7.1.1
•Remove the wheel cap using a small
screwdriver (see fig 7.1.1 left).
•Using a 19mm spanner, undo the axle
bolt and remove the wheel from the
frame (see fig 7.1.2 below).
•Feed the M12 bolt through
the wheel and apply some
Loctite thread locking
compound onto the protruding
thread, then screw the bolt
into the threaded bush in the
frame.
•Tighten to 35Nm with a
torque wrench.
• Finally push fit the wheel cap
over the bolt head.
Fig 7.1.2

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7.2: Front Castors and Front Tie Down Bracket
Replace if damaged or worn. To change the front castor:
Fig 7.2.1
•Remove the wheel by unscrewing the
M8 socket cap bolt using a 5mm
hexagon key.
•Next remove the castor housing using
a 19mm spanner.
•To fit the new castor, first
ensure the wheel is removed
from its housing.
•Next place the bolt through the
housing and apply some Loctite
thread locking compound on the
protruding threads, then screw
into the threaded bushing in the
frame and tighten to 35Nm with
a torque wrench.
•Screw the new wheel into the
castor housing using a 5mm
hexagon key and tighten firmly
(no other tool is required to fit
the wheel as the castor housing
includes a captive nylock nut).
Fig 7.2.2

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Fig 7.2.3
• Snazzi pushchairs ordered after
November 2012 come supplied with a
front tie down bracket. This fits
between the front castor and frame.
•
To replace the front tie down bracket,
remove the front castor as detailed
above. Slide the tie down bracket
over the bolt with the loop facing the
front of the pushchair, and refit the
castor to the frame.
•
Always apply Loctite thread locking
compound onto the castor bolt before
refitting to the frame.

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7.3: Brake Assembly
Replace the brake bar if it is bent or damaged. The spring may also be replaced if corroded
or stretched.
IMPORTANT
The brake system uses a high-tension torsion spring. Care must be taken when working on the
brake mechanism. The following instructions are the recommended method for dismantling
the brake system to safely release the tension on the spring. If you are not confident to work
on this assembly please return your frame to the Tendercare factory.
To dismantle the brake assembly:
Fig 7.3.1
•Put the break into the “off”
position, and remove the
torsion spring by pushing down
and lifting off the chassis
mounting location as shown
(see fig 7.3.1).
•Note that the spring is secured
onto the brake bar with a star
lock washer; remove this by
levering off with a screw driver
if the spring is to be changed.
•Undo the 4 x M4 mounting bolts
using a 7mm spanner and 2.5mm
hexagon key (see fig 7.3.2). This
will release the 2 ‘U’ lock plates
and allow the brake to be
removed.
Fig 7.3.2

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Fig 7.3.3
•To replace the brake bar, fit
the brake up into the U
mountings on the frame,
locating the welded washers
on the brake bar either side of
the frame mounting point.
•Slide the U Lock plate in-
between the inner welded
washer and frame mounting,
over the brake bar.
•Secure the lock plate in place
using the M4 bolts, washer and
nylock nuts.

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7.4: Tilt in Space Gas Spring
Replace the gas spring if it is damaged or worn.
To remove the gas strut:
Fig 7.4.1
•Lift the pushchair onto a
suitable workbench and stand
it on its wheels with the tilt
angle set at minimum.
•Using 2 x 13mm spanners
undo the gas strut fixing bolts.
Take note of the position of the
washers and spacers.
•Remove the release lever; undo the
release head by placing a bar (e.g.
shank of a screwdriver) through the
mounting hole in the head, and
loosen with a 13mm spanner as
shown (see fig 7.5.2).
•Next, unscrew the gas spring from
the head and remove the release
lever.
Fig 7.4.2
Fig 7.4.3
•
To reassemble the new gas
spring, place the release lever
into the head, and screw in the
gas spring so that the pin on
the end of the gas spring
locates into the notch in the
lever.
•Tighten until there is no
movement between the pin
and release lever, and then
unscrew the gas spring by ¼ of
a turn. This ensures that there
is the correct amount of play
between the pin and release
lever.
•Finally secure the release head by placing a bar though the mounting hole, and
tighten with the 13mm spanner.

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IMPORTANT:
Ensure that there is a small amount of play between the release lever and pin on the end of the
gas spring. If this is too tight, the gas spring may not lock correctly, or could have the
tendency to ‘creep’ when in a locked position.
7.5: Locking Slider:
Replace is damaged or worn:
To remove the old locking slider:
Fig 7.5.1
Open the pushchair and place on a stable
work surface, and set the safety catch on.
This will ensure the frame doesn’t close up
when the frame locks are removed.
Using a 4mm hexagon key and a 10 mm
socket or spanner, undo the M6 nylock
dome nut (see Fig 7.5.1).
Taking note of the position of the bolt and
washers, remove the M6 bolt from the slider
(see Fig 7.5.2), this will release the tension
on the spring (be careful not to allow the
spring to jump out of the slider when the bolt
is removed).
Fig 7.5.2

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Fig 7.5.3
Finally lift the slider and spring off the frame
(see Fig 7.5.3).
To fit the new locking slider:
Parts required (for one slider):
1: 1 x Locking Slider
2: 1 x Locking Slider Spring
3: 1 x M6 Nylock Dome Nut
4: 1 x M6 x 50mm Socket Button Bolt
5: 2 x M6 Form A Washers
Fig 7.5.4
Fig 7.5.5
First, place the spring inside the locking
slider so it sits against the support splines as
shown (see Fig 7.5.5).
1
2
3
4
5

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Place the slider and spring onto the frame
locking point so that the slider is in the fully
‘locked position’ (the frame hole will be at
the top of the slot in the slider, as shown in
Fig 7.5.6). Note that once the slider has
been removed the frame may close up a
little making it difficult to fit the new slider. If
this is the case, pull the front and rear
frames towards each other and the slider
should drop down easily.
Fig 7.5.6
Fig 7.5.7
Next, take the M6 x 50mm socket button bolt
and place one of the form A washers onto it
as shown (see Fig 7.5.7).
Place the hexagon key though the slot in the
slider in-between the spring coils, and pull
the spring back down the slot so that the
fixing hole is clear (see Fig 7.5.8). Please
note if it is not possible to pull the spring
back far enough, lift the slider off of the
frame, rotate the spring a little and try again
(rotating the spring will expose different
parts of the coil- rotate until a section of coil
is visible that is close to the top of the slot,
this will allow the spring to be compressed
far enough to clear the hole).
Fig 7.5.8