Tesla Y 2020 User manual

INFORMATION FOR FIRST AND SECOND RESPONDERS
EMERGENCY RESPONSE GUIDE
TESLA
MODEL Y
ELECTRIC
VERSION: 001

1. Identification / recognition
2. Immobilization / stabilization / lifting
CONTENTS
3. Disable direct hazards / safety regulations
4. Access to the occupants
5. Stored energy / liquids / gases / solids
6. In case of fire
7. In case of submersion
8. Towing / transportation / storage
9. Important additional information
10. Explanation pictograms used
0. Emergency Response Sheet Page 1
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Model Y Emergency Response Guide

ID No. Version No.
TESLA-202012-001 01
TESLA MODEL Y
From 2020 — present
TESLA MODEL Y
From 2020—Present
Airbag
Stored gas
inflator
Seatbelt
preten-
sioner
SRS Con-
trol Unit
Pedestrian
protection
active
system
Automatic
rollover
protection
system
Gas strut/
pre-loaded
spring
High
strength
zone
Zone
requiring
special
attention
Battery
low volt-
age
Ultra ca-
pacitor, low
voltage
Fuel tank Gas tank Safety
valve
High
voltage
battery
pack
High volt-
age power
cable/com-
ponent
High
voltage
discon-
nect
Fuse box
disabling
high
voltage
system
Ultra
capaci-
tor, high
voltage
Cable cut

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Model Y Emergency Response Guide
1. Identification / recognition
Badging and Door Handles
Model Y can be identified by its badges and uniquely shaped door handles. The model name
does not appear on the rear of the vehicle.
LACK OF ENGINE NOISE DOES NOT MEAN VEHICLE IS OFF. SILENT
MOVEMENT OR INSTANT RESTART CAPABILITY EXISTS UNTIL VEHICLE IS FULLY
SHUT DOWN. WEAR APPROPRIATE PERSONAL PROTECTIVE EQUIPMENT (PPE).
WARNING
NOTE: Model Y may have a “DUAL MOTOR” badge on the trunk to indicate that it is a dual
motor configuration.
NOTE: The Tesla emblem indicates a fully electric vehicle.
Vehicle Identification Number (VIN)
Model Y can be identified by its VIN. Locate the stamped plate on the top of the dashboard by
looking through the driver’s side of the windshield. Model Y is identified with a “Y” in the 4th
alphanumeric position. The VIN can also be found on the driver’s side door pillar, and on some
vehicles, under the carpet behind the passenger seat.

3
Model Y Emergency Response Guide
Touchscreen
Model Y can be identified by its 15 in (38 cm) touchscreen that is mounted in a “landscape”
orientation. Model Y does not have an instrument cluster in front of the steering wheel.
Refer to the Owner’s Manual for information on touchscreen operation. If vehicle airbags have
deployed, 12V power may not be available and the touchscreen will not be operational. Trying
to support 12V power on a vehicle that has been in an accident could lead to a possible 12V
electrical fire. Tesla does not recommend attempting to reconnect 12V power.

4
Model Y Emergency Response Guide
Tap the Model Y key card on the driver’s side door pillar to unlock or lock the
vehicle, and once more on the center console to enable driving functionality.
The key fob is shaped like a miniature Model Y. It allows you to press
buttons to open the front and rear trunks and unlock, lock, and drive Model Y. Use the
key buttons as shown below.
Keys
Model Y supports 3 types of keys.
A personal smartphone can be set up to communicate with
Model Y using Bluetooth. If a smartphone is already paired to the vehicle, open the Tesla
mobile app on the smartphone and navigate to CONTROLS to unlock or lock Model Y.
• Authenticated phone –
• Key fob –
1. Front trunk - Double-click to unlatch the front trunk.
2. Lock/Unlock All - Single-click to lock doors and trunks (all doors and trunks must be
closed). Double-click to unlock doors and trunks.
3. Rear trunk lid - Double-click to open or close the rear liftgate. Hold down for one to
two seconds to open the charge port door.
• Key card –

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Model Y Emergency Response Guide
2. Immobilization / stabilization / lifting
IMMOBILIZATION
1. Chock wheels
Model Y moves silently, so never assume it is powered o. Drivers can choose a setting that
determines whether or not Model Y will “creep” when a drive gear is selected. If this setting is
o, Model Y may not move unless the accelerator pedal is pressed, even if shifted into Drive or
Reverse. However, never assume that Model Y will not move. Always chock the wheels.
WARNING Be careful to not damage the battery pack while stabilizing the vehicle.
2. Put vehicle into Park position
Model Y moves silently, so never assume it is powered o. Pressing the accelerator pedal
even slightly can cause Model Y to accelerate quickly if the active gear is Drive or Reverse. To
ensure that the parking brake is engaged, press the button on the end of the gear selector to
shift into Park. Whenever Model Y is in Park, the parking brake is automatically engaged and
the touchscreen shows the active gear as Park (P).

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Model Y Emergency Response Guide
STABILIZATION / LIFTING POINTS
The high voltage battery is located under the floor pan. A large section of the undercarriage
houses the high voltage battery. When lifting or stabilizing Model Y, only use the designated
lift areas, as shown in green.
Be careful to not damage the battery pack while stabilizing / lifting the
vehicle.
WARNING
The vehicle should be lifted or manipulated only if first responders are
trained and equipped at the technician level per National Fire Protection Association
(NFPA) and are familiar with the vehicle’s lifting points. Use caution to ensure you
never come into contact with the high voltage battery or other high voltage
components while lifting or manipulating the vehicle.
WARNING
DO NOT USE THE HIGH VOLTAGE BATTERY TO LIFT OR STABILIZE
MODEL Y.
WARNING
Appropriate lift areas
Safe stabilization points for a
Model Y resting on its side
High voltage battery

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Model Y Emergency Response Guide
3. Disable direct hazards / safety regulations
ACCESS
1. Open the hood (see chapter 4: Access to the Occupants).
2. Remove the access panel by pulling it upward to release the clips that hold it in place.
MAIN DISABLE METHOD
1. Double cut the first responder loop and then remove the cut section.
2. Disable the 12V battery.
Not every high voltage component is labeled. Always wear
appropriate PPE. Always double cut the first responder loop. Do not attempt
to open the High Voltage (HV) battery.
WARNING

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Model Y Emergency Response Guide
Cable Cut
When cut, the First Responder Loop disables 12V power going to the airbag circuit. Cutting
of the First Responder Loop also removes 12V power going to the high voltage contactors
inside the high voltage battery pack. Cutting the first responder loop does not disable the
12V battery system. The 12V battery negative cable must be cut in order to disable the 12V
battery system.
The First Responder Loop is located on the passenger-side of the vehicle for left-hand drive
vehicles. The First Responder Loop remains in the same location for right-hand drive vehicles.
The high voltage contactors are like a light switch. When “open” or in the “o” position, the
lights would be o in the room so the high voltage would be isolated to the battery pack.
When “closed” or in the “on” position, the lights would be on in the room so the high voltage
in the battery pack would be connected to the high voltage components. On Model Y
vehicles, those high voltage components include the rear drive unit, the front drive unit, and
the air conditioning compressor.
When the vehicle has been in an accident and the First Responder Loop has been cut, always
treat the pack and the high voltage components as if they are live, because the pack will still
have stored energy within the cells and it is not known if other high voltage
components have been damaged. Treat every orange cable and battery pack as if there is
high voltage in them. Never cut an orange high voltage cable or cut into the battery pack.
There is no way to instantaneously discharge the energy that is inside of the battery pack
when a vehicle is in an accident. There is stored energy in battery cells. Caution must be used
to not damage the battery pack in the case of vehicle extrication operations.
1. First Responder Cut Loop
2. 12V Battery

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Model Y Emergency Response Guide
Battery Low-Voltage
When the vehicle’s hood is opened, the 12V battery is accessible underneath the access
panel next to the windshield. When necessary, the negative battery cable should be double
cut to open the 12V battery circuit. Care should always be taken to not make contact with
the positive and negative battery terminals when double cutting the negative battery cable.

10
Model Y Emergency Response Guide
Airbags
Airbags are located in the approximate areas shown. Airbag warning information is printed on
the sun visors.
When the airbags have been deployed by the Restraint Control Module (RCM), the pyro-technic
fuse that deactivates the vehicle’s high voltage system will be simultaneously triggered.
Model Y is designed to deactivate high voltage in all components and cables outside of the high
voltage battery when an airbag is deployed. Care must be taken as to not cut any orange high
voltage cables or try to gain access into the battery pack. Even though the high voltage system
has shut down due to the airbags being deployed, it must always be assumed that there may
be high voltage present in the high voltage cables and components. The battery cells within the
battery pack will have stored energy and should not be compromised with rescue tools.
The First Responder Loop should be cut in order to open the 12V circuit that provides power to
the airbags. See the First Responder Loop section for more details.
Left Hand Drive, North American vehicle shown. On Right Hand Drive vehicles, the
components are mirrored.
NOTE:
1. Knee airbags (North America and South Korea only)
2. Steering wheel airbag
3. Seat mounted side airbags
4. Curtain airbags
5. Passenger airbag
The RCM has an internal energy reserve which allows it to remain
powered for some time after the 12V power is disconnected. The RCM will remain
powered (from the vehicle) after it deploys any airbag or pre-tensioner. Do not touch
the RCM within 10 seconds of an airbag or pre-tensioner deployment.
WARNING

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Model Y Emergency Response Guide
Stored Gas Inflators
The stored gas inflators, outlined in red, are located near the roof and towards the rear of the
vehicle.
Rescuers should never cut or crush inflation cylinders. Cutting or
compressing cylinders causes catastrophic failure, leading to injury or death.
WARNING
The RCM has a backup power supply with a discharge time of
approximately 10 seconds. Do not touch the RCM within 10 seconds of an airbag or
pre-tensioner deployment.
WARNING
Seatbelt Pre-Tensioners
The seat belt pre-tensioners, outlined in red, are located at the bottom of the B-pillars and
outboard of the 2nd row seats.
Electrical and mechanical releases may be compromised after a
collision.
WARNING

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Model Y Emergency Response Guide
4. Access to the occupants
NOTE: After a collision, the doors and liftgate may not unlock from the outside. Extrication may
be required.
NOTE: The seats and steering wheel are electrically powered and may not function after a
collision.
Opening Doors from the Outside with Power
To open the Model Y doors from the outside, press the wide part of a door handle inwards and
then pull the door open.
NOTE: If the door handles do not function, open a front door manually by reaching inside the
window and using the mechanical release handle. See Opening Front Doors from Inside without
Power.
Opening Doors from Inside with Power
To open the Model Y doors from the inside with 12V power enabled, press the button located
near the door panel.

13
Model Y Emergency Response Guide
Opening Front Doors from Inside without Power
To open the Model Y front doors from the inside without 12V power, lift the mechanical release
handle located near the window switches.
It is important to know that in any vehicle collision with damage to the driver or passenger front
door, the mechanical door release may not operate as designed. It is also important to remember
that every vehicle accident is dierent and may require extrication operations to gain access to
the vehicle’s cabin.
NOTE: Only the front doors are equipped with a mechanical release handle.
Opening the Liftgate with 12V Power
Use one of the following methods to open the liftgate:
1. Touch the associated OPEN button on the touchscreen for the liftgate.
2. Press the switch located under the exterior handle on the liftgate.

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Model Y Emergency Response Guide
Moving the Front Seats with Power
Model Y has electrically powered seats that move with buttons located on the side of the seat
closest to the door. The buttons operate only when 12V power is enabled.
1. Moves seat forward/backward and adjust the seat’s height and tilt angle up/down.
2. Adjusts rest.
3. Adjusts lumbar support.
NOTE: If 12V power is not available, the front seats cannot be moved.
Opening the Hood with Power
Model Y does not have a traditional internal combustion engine. Therefore, the area that would
normally house the engine is used as additional storage space. Tesla calls this area the “Front
Trunk”.
To open the hood with 12V power enabled, touch the associated OPEN button on the
touchscreen.
When performing occupant extrication, always check for occupants in the rear seating
area. It is possible the vehicle will have third row occupants depending on the vehicle’s seating
configuration.
NOTE:

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Model Y Emergency Response Guide
Opening the Hood using External 12V Power Supply
This method will not open the front trunk if Model Y is locked and has 12V power. Use an
external power supply, such as a jumper box, for the following:
1. Locate an external 12V power supply.
2. Release the tow eye cover by pressing firmly on the top right perimeter of the cover until
it pivots inward, then pulling the raised section toward you.
3. Pull the two wires out of the tow eye opening to expose the vehicle-side terminals.
4. Connect the external 12V power supply’s red positive (+) cable to the red positive (+)
vehicle-side terminal.
5. Connect the external 12V power supply’s black negative (-) cable to the black negative (-)
vehicle-side terminal.

16
Model Y Emergency Response Guide
6. Turn on the external power supply (refer to the external power supply manufacturer’s
instructions). The hood latches are immediately released and you can now open the hood
to access the front trunk area.
7. Disconnect both external power supply cables, beginning with the black negative (-) cable.

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Model Y Emergency Response Guide
High Strength Zone
Model Y is reinforced to protect occupants in a collision. Suitable tools must be used to cut or
crush these areas. Reinforcements are shown in teal below.
The B-pillar of Model Y is constructed of ultra-high-strength reinforced steel. The vehicle’s
doors are made of aluminum. All other structural body components are made up of various
strengths of steel.

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Model Y Emergency Response Guide
No-Cut Zones
Model Y has areas that are defined as “no-cut zones” due to the presence of high voltage, gas
struts, SRS components, or other hazards. Never cut or crush in these areas. Doing so could
result in serious injury or death. The “no-cut zones” are shown in pink.
Windows
The windshield, roof glass, and rear liftgate glass on Model Y are made of laminated safety glass.
The side windows can be either tempered or laminated glass.
1. Laminated safety glass
2. Tempered or laminated safety glass
3. Tempered safety glass
Always use appropriate tools, such as a hydraulic cutter, and always wear
appropriate PPE when cutting Model Y. Failure to follow these instructions can result
in serious injury or death.
WARNING
Regardless of the disabling procedure you use, ALWAYS ASSUME THAT
ALL HIGH VOLTAGE COMPONENTS ARE ENERGIZED! Cutting, crushing, or touching
high voltage components can result in serious injury or death.
WARNING
The following image shows a Dual Motor vehicle. Vehicles without a front drive unit are
similar.
NOTE: