Tesla SOLAR ROOF User manual

SOLAR ROOF
OWNER’S MANUAL

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DANGER:
DANGER:
SPECIFIC SAFETY INFORMATION – READ AND FOLLOW
Your Solar Roof system generates electrical current.
Do not try to service Solar Roof, disconnect wires, open electrical panels, or modify any portion of your
equipment in any way. Failure to follow this instruction can lead to electrical shock, serious injury or death.
Solar Roof is slippery and presents a fall hazard.
Never walk or stand on Solar Roof for any reason. Doing so can lead to falls, serious personal injury and death.
Only allow trained Tesla professionals to access your Solar Roof using appropriate safety equipment and
personal fall protection.
Opening or altering electrical equipment by anyone other than a certied technician will void your warranty.
Do not walk or stand on gutters, rakes, hips, or ridges. Doing so can damage your Solar Roof.
CAUTION:
NOTE:
NOTE TO TRAINED PROFESSIONALS
Tesla Solar Roof is slippery and is a fall hazard.
As a Tesla trained professional, only access Tesla Solar Roof with appropriate safety equipment and while
wearing personal fall protection. An approved and safe walking platform should be used when accessing the
roof to prevent falls, and damage to the roof. Tesla Solar Roof is designed to support the weight of an installer.
Avoid walking on metal ashings and trims as it may cause aesthetic damage to the roof. In addition, skylights,
roof openings and light transfer panels must be covered with approved covering to prevent falls.
DANGER:
NOTE:
Indicates the presence
of a hazard that WILL
cause severe personal
injury, death, or substantial
property damage if ignored.
DANGER:
Indicates the presence of a
hazard that COULD cause
severe personal injury, death
or substantial property
damage if ignored.
WARNING:
Indicates a hazardous
situation which, if not
avoided could result in minor
injury or damage to the
equipment.
CAUTION:
Indicates an important
step or tip that leads to
best results, but is not a
safety or damage related.
SAVE THESE IMPORTANT SAFETY INSTRUCTIONS
This manual provides important safety information. Tesla assumes no liability for injury or property damage due
to repairs attempted by unqualied individuals or a failure to properly follow these instructions. These safety
instructions must be followed when handling Tesla Solar Roof.
SYMBOLS IN DOCUMENT
This manual uses the following symbols to highlight important information.
IMPORTANT SAFETY INSTRUCTIONS

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YOUR
SOLAR ROOF
Congratulations on your new Solar Roof. Welcome to the Tesla family and the energy revolution.
Your beautiful and durable Solar Roof will produce clean, renewable energy for years to come.
This manual walks you through each step of activating, monitoring, and maintaining Tesla Solar Roof.
If you have any questions about this manual or other functions of your Solar Roof tiles, please contact
Tesla Customer Care.

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On
O
SOLAR ROOF ACTIVATION
Tesla Customer Care noties you when your utility company approves your Solar Roof. If your system is
approved and not yet turned on, you can activate Tesla Solar Roof with guidance from Tesla Customer Care.
Glossary
Breakers Switches inside electrical panels that protect your home from harmful power surges.
Disconnect A switch, operated by a large handle, that disconnects or interrupts the electrical circuit.
Inverter A central component that converts solar-generated power from Direct Current (DC) voltage to
Alternating Current (AC) voltage for your home’s use.
System Activation
1. Turn on the breakers in your main electrical panel.
Go to your main electrical panel. Most electric panels are mounted on an outside wall, or mounted in a
garage, basement, or closet.
Find the breakers labeled Solar System, PV, Photovoltaic Backfeed, or Tesla. Switch them On.
You may have an additional sub-panel. If you do, check to see if there are additional solar breakers in the
sub-panel and switch them On.
2. Switch on the external AC and DC disconnects.
If your Solar Roof system has one or both of these, switch them On.
3. Turn on your inverter.
Your inverter is typically installed near your electrical panel. Switch it On.

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HOME ENERGY MONITORING
System Performance
The performance of Solar Roof tiles is measured by how much energy is generated over time. Energy
production can vary from month to month based on seasonal weather conditions. Other factors that can hinder
production include:
• Unexpected shading due to new tree growth
• Debris or dirt on the tiles
• Snow coverage
• Long periods of inclement weather
You can nd expected performance information on your Solar Roof system layout document. You can also use
the Tesla mobile app to follow your energy production in real time.
For homes with Powerwall, a Backup Gateway is installed for system monitoring and accessing Powerwall
energy in case of a power outage. For homes without Powerwall, a Solar Gateway is installed for system
monitoring. In both instances, you need an always-on Internet connection, a router with an open Ethernet port,
an AC power outlet, and the Gateway.
Tesla Mobile App
Use the Tesla mobile app to monitor your Solar Roof as well as products like Powerwall or your Tesla vehicle.
The app gives you visibility into your Solar Roof power generation and home energy use. The app also sends
alerts from Tesla Customer Care if Tesla detects issues with your Solar Roof system. Most issues can be
resolved remotely by Tesla Customer Care. If not, Tesla sends a technician directly to your home.

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Connecting to Your Solar Gateway
For homes without Powerwall, connect the Solar Gateway to monitor energy production from your Solar Roof.
1. Download the Tesla mobile app on your smartphone.
2. Log into the Tesla mobile app.
3. Connect the Solar Gateway to your router.
Use the included Ethernet cable to connect the Solar Gateway to your router.
4. Turn on the Solar Gateway.
Plug your Solar Gateway into a power strip near your router using the included power supply. The power
light on top will glow white.
5. Watch for a signal.
The Solar Gateway should be connected. If you see a WEAK SIGNAL notication, move the Solar Gateway
closer to the inverter until the notication disappears. For any other error messages, please contact
Tesla Customer Care.
6. Use the Tesla mobile app to monitor energy production in real time.
If you have trouble setting up or troubleshooting your Solar Gateway, please contact Tesla Customer Care.

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BACKUP
GATEWAY
UTILITY METER
MAIN PANEL
SOLAR
INVERTER
Connecting to Your Backup Gateway
If your home has a Powerwall installed, the Backup Gateway is already installed and set up. Use the Tesla
mobile app to follow your energy production in real time.
You can also nd more information in the Powerwall Owner’s Manual at:
www.tesla.com/support/energy/own/powerwall/owner-documents.

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CAUTION:
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SOLAR ROOF MAINTENANCE
Solar Roof requires routine maintenance. Minor care on your part can ensure better system performance.
Shade Management
Shading on your roof can hinder electricity production. Keep trees or other tall plants trimmed to prevent shade
on your Solar Roof tiles.
Cleaning Solar Roof Tiles
Debris or dirt on the tiles can hinder energy production. Tesla recommends that a professional perform any
cleaning service required. Please contact Tesla Customer Care for guidance.
DO NOT walk or stand on the roof!
DO NOT use detergents, abrasives, solvents, or other types of cleaning products. If you decide to clean your
Solar Roof, you can hose down your roof with water at standard garden hose pressures. Direct the spray or
ow of water in the same direction that water typically ows on your roof (down) and avoid directly spraying
the front edge of tiles, or between tiles. Where dust or debris has built up, or for problematic areas, use a
telescoping soft brush (similar to soft brushes you use to wash your car) to gently wipe the roof surface.
Snow or Ice
Snow or ice may accumulate on your Solar Roof during snow storms. Accumulated snow or ice may slide or
fall, resulting in property damage or bodily harm. Please contact Tesla Customer Care for guidance.

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WARRANTY AND SERVICE
Solar Roof Warranty
Tesla provides a 25-year warranty on installation and weatherization of your Solar Roof.
Solar Roof Module Warranty
Your Solar Roof tiles will produce power according to the Module Warranty listed in your Solar Roof Warranty.
This describes the amount of power your solar cells are capable of generating in optimal conditions. However,
actual energy output may be affected by environmental factors such as shade, dust, debris, snow, and weather.
Inverter Warranty
Your power inverter comes with a 10-year warranty from its manufacturer. If you experience any issues with your
power inverter during its 10-year warranty period, please contact Tesla Customer Care so we can help you le
a warranty claim with the manufacturer. When you need to replace your power inverter after its warrantied life,
please contact Tesla Customer Service and we will help you obtain and install a replacement power inverter, at
your cost.
Mid-Circuit Interrupter Warranty
Your Mid-Circuilt Interrupter (MCI) comes with a 10-year warranty from its manufacturer. If you experience
any issues with your Mid-Circuit Interrupter (MCI) during its 10-year warranty period, please contact
Tesla Customer Care so we can help you le a warranty claim with the manufacturer. When you need to
replace your Mid-Circuit Interrupter (MCI) after its warrantied life, please contact Tesla Customer Service and we
will help you obtain and install a replacement Mid-Circuit Interrupter, at your cost.
Powerwall Warranty
Powerwall is a maintenance-free product with a 10-year warranty. Please visit Tesla’s support page for the
Powerwall Owner’s Manual at www.tesla.com/support/energy/own/powerwall/owner-documents.
How to Get Warranty Service
In the rare case that your Solar Roof is not running properly, please contact Tesla Customer Care. If Tesla
determines that a problem cannot be diagnosed or resolved remotely, Tesla Customer Care will troubleshoot
the issue and arrange for service. If the issue is covered by warranty, your Solar Roof will be repaired at no cost
to you. If the issue is not covered by your warranty, Tesla Customer Care will assist you in resolving the issue
and service charges may apply.

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RELATED PRODUCTS:
POWERWALL
If you have a Powerwall system, you are successfully storing your excess solar energy from Solar Roof tiles and
powering your home even when the sun isn’t out. You also have the advantage of automatically backing up your
home during a utility power outage.
Powerwall is a maintenance-free product with a 10-year warranty. Please visit Tesla’s support page for the
Powerwall Owner’s Manual at www.tesla.com/support/energy/own/powerwall/owner-documents.
Powerwall Operations
After your Solar Roof is commissioned and the inverter is active, Powerwall automatically begins operation. You
do not need to do anything to begin operation. If you do not see Powerwall in the Tesla mobile app, check that
the home Internet connection is working and that the Powerwall switch is turned on.
If a brownout or blackout is experienced when Powerwall is in backup mode, reduce the loads. As you turn off
appliances or switch off circuit breakers in your electrical panel, Powerwall automatically attempts to restart.
If you have any questions about your Powerwall, please contact Tesla Customer Care.

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FREQUENTLY ASKED QUESTIONS
When can I turn on my Solar Roof?
You can turn on your Solar Roof after you have received permission from your utility company or from
Tesla Customer Care.
How much energy does my Solar Roof produce?
The amount of energy your Solar Roof produces depends on your system size, as well as environmental
factors such as shade, dust, debris, snow, and weather. Refer to your Solar Roof layout document for more
information.
Can I see how much solar energy my home is generating and using?
The Tesla app gives you real-time and historical visibility into your solar production and home energy usage. Use
the Tesla mobile app to follow your energy production in real time.
How long can I expect my Solar Roof to last?
The solar array electrical components of your Solar Roof have a 25-year operating life. Your inverter and
Mid-Circuit Interrupter (MCI) have a 10-year warranty from manufacturer and may need to be replaced after that
period. If you have a Powerwall, it has a 10-year warranty and may need to be replaced after that period. Please
see your contract for additional information about the other components of your Solar Roof system.
Will I still be subject to electric rate increases if I buy Tesla Solar Roof?
Even with solar, you will most likely have a residual utility bill and those rates may uctuate. The bill depends on
the size of your Solar Roof system relative to your energy demand, as well as your peak hour energy use. You
can minimize utility rate changes by using less energy during peak hours.
What happens when the sun goes down?
You automatically draw power from the utility grid. Since you are always connected to the grid, your home is
fully powered at all times. You never have to worry about “running out” of energy. If you also have a Powerwall
installed, some or all of your energy needs are supported by it.
What happens to my solar production on a cloudy day?
Your Solar Roof can still generate electricity on cloudy days, since even diffuse sunlight can activate solar power
production. Solar Roof output on a cloudy day may be less than on a cloudless day, but still often produces a
meaningful amount of electricity.
Will Tesla Solar Roof impact heat transfer to the attic?
Tesla Solar Roof is designed to encourage airow underneath the solar tiles and ventilate hot air through a
ventilated ridge cap.

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Will I still have solar power if there is a utility power outage?
If you don’t have a battery like Powerwall, your Solar Roof will not work during a utility outage due to grid safety
requirements. However, if you have both Tesla Solar Roof and Powerwall during an outage, your home’s power
supply operates as an independent system from the utility grid, running on solar energy during the day and
storing excess energy for later use.
If I have Powerwall, how quickly does Powerwall restore power to my home?
Powerwall can detect an outage, disconnect from the grid, and bring power back to your home in a fraction of
a second. Powerwall can keep your appliances running without interruption. Your Tesla Solar Roof can continue
to recharge your Powerwall, providing extended hours of coverage.
Can I walk on my Solar Roof?
While Tesla Solar Roof is engineered to safely withstand being walked on, walking on Tesla Solar Roof can result
in serious injury or death. Please call Tesla Customer Care for guidance should you need access to your roof.
Are Solar Roof tiles replaceable?
Yes. The tiles are easy to replace if necessary. Please contact Tesla Customer Care if you believe any part of
your Solar Roof requires repair.
What if my Tesla Solar Roof needs repairs?
Never attempt to x or repair your solar power system. Your Solar Roof system contains high voltage electric
current and contact can result in burns, sparks, and lethal shock.
Do not disconnect wires, open electrical panels, or modify/damage the equipment in any way.
Do not attempt any Solar Roof replacements or repairs yourself. Any opening or altering of electrical equipment
by anyone other than a certied technician may void your warranty.
Please contact Tesla Customer Care if you believe any part of your Solar Roof requires repair.
DANGER:
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CONTACT TESLA ANYTIME
Contact Tesla Customer Care at 888.765.2489 for assistance with your Solar Roof.
You can use the Tesla mobile app or visit www.tesla.com/teslaaccount to nd additional resources and follow your
energy production in real time.
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