Texecom SmartCom User manual

Texecom SmartCom
Installation guide
INS760EN-7

11-03-2022
• PCR01577 changes implemented for BRE
• Compliance information added.
• Removed V1 App references and configuration
Added detail on connecting systems to the Texecom Cloud
Added detail on connecting V2 App
• Updated managed networks ports list table. Removed IP addresses and published host names only. Added broker5 to the list.
• Updated to put back ref to V1 app as V2 is not launched yet.
• Updated LED section
• Updated managed networks port information table in section 6.3

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Content
1.0 Introduction 4 ............................................................................................................................
2.0 System Requirements 4 ...........................................................................................................
2.1 Hardware Requirements 5 ......................................................................................................
2.2 Network Requirements 7 ........................................................................................................
3.0 Texecom Connect System 7 .....................................................................................................
3.1 Texecom Connect Components 9 ...........................................................................................
4.0 SmartCom Opening & Identification 11 .................................................................................
4.1 Removal from mounting tamper 14 .......................................................................................
5.0 Installation Steps 16 .................................................................................................................
6.0 Connecting to the panel 26 ......................................................................................................
6.1 Ethernet Connection 28 ..........................................................................................................
6.2 Wifi Connection 29 .................................................................................................................
6.3 Router Setup & Ports 32 .........................................................................................................
6.4 SmartCom Default Procedure 35 ............................................................................................
7.0 Programming The Panel 36 ......................................................................................................
7.1 Com Port Setup & UDL Password 37 .......................................................................................
7.2 Configure Panel for Texecom Connect 40 ..............................................................................
7.3 Generating an App Code 42 ...................................................................................................
8.0 Connecting to the Texecom Cloud 43 .....................................................................................
9.0 Enabling the Connect App 61 ..................................................................................................
10.0 Connect Devices 62 .................................................................................................................
6.4 Substitution and Information Security 62 ...............................................................................
11.0 Compliance Information 64 ....................................................................................................
11.1 Availability monitoring 64 .....................................................................................................
12.0 Specifications 67 .....................................................................................................................
13.0 Appendix A 70 ..........................................................................................................................
14.0 Appendix B 78 ..........................................................................................................................
15.0 Appendix C 84 ..........................................................................................................................

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1.0 Introduction
The Texecom SmartCom creates a new generation of simple connectivity for
customers. With the emergence of cloud technologies Texecom has introduced the
SmartCom to take the Premier Elite product line into the future and enable
customers to transition their systems.
The SmartCom is simple to connect to the Texecom Cloud by generating an App
code.
The SmartCom supports the Texecom Cloud service and the Texecom Connect
app.
Texecom Monitor
Texecom Monitor enables communication to selected ARC's to provide alarm
signalling based on the requirements of EN50131-1, EN50136-2 and EN50131-10.
Care should be taken when installing systems using Texecom Monitor to ensure
the following requirements are met.
Wi-Fi is not permitted1.
Ethernet connections must use screened cable2.
The antenna lead must be less than 3mtrs long3.
CIE congfiguration should be left at factory settings for Grade 2 or Grade 3. 4.
Note:Failure to observe the above will render the SPT non compliant to EN50136-2
and EN50131-10
2.0 System Requirements
To setup a Texecom Connect™ system you will need the following as a bare
minimum:
A Texecom Premier Elite security system with V4 or later firmware installed

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Texecom Connect App for iOS or Android
SSID & Password for the Network if you intend to connect by WiFi.
A Texecom Connect SmartCom (CEL0001 Ethernet & WiFi)
A laptop or PC with Wintex installed. (When the panel firmware needs to be
upgraded, Texecom Cloud Services may be used for firmware >V5.00)
In addition if the system will be using any Ricochet® enabled devices the wireless
receiver should be V3.0.6 or later.
Peripheral products may also be used to enhance the user experience. Some of
these are traditional security devices such as wireless PIR’s with added
functionality such as Light and Temperature reading capability.
Other products designed for specific Home & Building Automation tasks such as
the Texecom Connect SmartPlug may also be added to the system. These devices
can be added at the time of installation, or if the functionality is enabled may be
added and removed as required by the Master User.
2.1 Hardware Requirements
The following hardware is compatible with the Texecom Connect App.
Premier Elite Control Panel (live-front, polymer or metal)
Premier Elite 12,12-W, 24-W, 48-W (discontinued, but may be flash upgraded,
see Appendix A)
Premier Elite 24
Premier Elite 48
Premier Elite 64-W
Premier Elite 88
Premier Elite 168
Premier Elite 640
Premier Elite 8/32XP-W (for wireless devices - not required on -W panels)
Communication Module
Texecom Connect SmartCom
CEL-0001 SmartCom (WiFi and Ethernet)

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Security Devices
Texecom Connect Devices
Texecom Connect SmartPlug
GFA-0001 UK
GFA-0002 EU
IP or WiFi Cameras (optional)
USB-Com (only required if connecting either Flasher or Wintex to your panel)
Firmware / Software Versions
The following firmware and software versions are required to fully use Texecom
Connect App.
Premier Elite Control Panel Firmware* V4.00 >
*The control panel firmware can be upgraded using the Premier Elite Flasher
Interface. See Appendix A.
Premier Elite 8/32XP-W Firmware V3.06 >
Wintex V6.2.5 > This may be downloaded from the "Software & Peripherals" page
in the "Products" section of the Texecom website (www.texe.com)
Ricochet Monitor V2.18.6 >
IMPORTANT - The firmware in the Premier Elite 8 & 32XP-W (or equivalent -W
panel) cannot be upgraded in the field. Changing the expander or panel to one that
contains expander firmware V3.06> will:-
Display temperature and light levels from Ricochet enabled devices.
Eliminate delays in response time from Texecom Connect SmartPlug when
the SmartPlug is moved from it’s initial location to a new one in the property.
Unfortunately, if you already have devices on a wireless system with an earlier
version of expander firmware, the only choice will be to re-learn all of the devices
onto a new expander if you want the features detailed above.

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2.2 Network Requirements
Texecom Connect needs to be able to communicate with the outside world so that
push notifications can be sent to the users device; and so that commands from the
device can be sent to the system.
To enable these requirements for WiFi you will need access to the users network
SSID & password, which must have a router or router/modem. Modem only
systems are not supported.
Texecom Connect will only function on networks with DHCP enabled.
Texecom Connect SmartCom operates at 2.4 GHz supporting 802.11b/802.11g &
802.11n wireless technology.
Note: 5GHz networks are not supported.
3.0 Texecom Connect System
The Texecom Connect App is reliant on an existing Texecom security system in
order for it to work. Below is an overview of the full Texecom Connect system, so
you can understand the full ecosystem.
Note: The Texecom connect app is a supplementary feature and not considered
part of the graded ATS
Note: screened Ethernet cable should be used in all installations.

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3.1 Texecom Connect Components
Premier Elite V4 Firmware
The Texecom Connect SmartCom, App and API all require Premier Elite control
panels to run V4 firmware or above. Any legacy Premier Elite control panel can be
flash upgraded to the latest firmware. Texecom regularly releases firmware
upgrades to enhance performance and provide additional features.
Texecom Connect SmartCom
The Texecom Connect SmartCom is an intelligent communicator that facilitates the
Texecom Connect experience by connecting any Premier Elite (not 640) control
panel to a cloud via a local area network connection.
The Texecom Connect SmartCom communicates using outbound connections,
removing the need to open any router ports, which ensures simplicity of
installation and maximum security.
As such, any installation that has an internet or mobile data connection can
reliably use Texecom Connect with the addition of the Texecom Connect
SmartCom.

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Texecom Connect App V2
Texecom Connect puts users in control of their security systems. Available on
Android or iOS, the Texecom Connect app allows users to control Premier Elite
security systems directly from their compatible smartphone or tablet device.
Texecom Connect V2 is a new version of the Texecom Connect app. Featuring the
same intuitive user interface, Texecom Connect V2 now allows professional
installers to manage their portfolio of app users directly from their Texecom Cloud
account.
Featuring a timeline for direct access to events, direct control over home
automation devices, recipes to create home automation effects and pre-set system
modes, push notifications of system events and direct camera control.
Texecom Connect SmartPlug
Take control over your powered devices and control any mains-powered device
remotely with the SmartPlug. This Ricochet enabled wireless plug sits between a
wall socket and the power plug of a device, and is controlled via the Texecom