
INTUN Series Tunable Lasers Chapter 5: Service and Maintenance
740-TL1300-B-B Manual Intun TL1300-B Page 17
Chapter 5 Service and Maintenance
Protect the INTUN TLS from adverse weather conditions. The INTUN laser is not hermetically sealed.
You can perform a proper optical cleaning of the output window if necessary.
5.1. Troubleshooting
5.1.1. Communications Error
Check that the FTDI VCP drivers have been installed (‘start/control panel/add or remove programs/FTDI CDM
Driver Package’). Refer to the installation manual on the CD, appendices B and C. If reinstalling software, first be
sure to uninstall existing software.
5.1.2. No Output Power
1) Check the interlock, see Section 2.5.
2) Check the power on and system error LEDs.
3) Check the current limit GUI indicator.
4) Check the top display in the GUI Status tab for information.
5.2. Service
In order to be within optical specifications, it is recommended to do service after 5 x 107sweeps or one year,
whichever occurs first.
5.3. Warranty
Thorlabs warrants material and production of the INTUN TLS for a period of 12 months starting with the date of
shipment. Thorlabs will make the final determination as to the cause or existence of the defect and, at our
discretion, repair or replace the products that prove to be defective during the warranty period. Products replaced
under warranty will be warranted only for the balance of the warranty period of the originally supplied equipment.
Additionally, any purchased replacement parts, i.e. laser tubes, power supply modules, etc., are warranted for a
six-month (6) period.
Review the terms of your purchase and the date of shipment to determine the validity of your warranty claim.
Warranty claims should only be made for products that are within the terms of the warranty policy. However, out-
of-warranty items may be returned for evaluation at no charge.
Prior to returning any unit for repair or evaluation, please contact Thorlabs either by phone at
(973) 300-3000 or by fax at (973) 300-3600 to obtain authorization to return the unit in the form of a Return
Authorization number. This number is valid for a set period of time; 30 days for domestic customers, 45 days for
foreign customers. If the unit is not received within this time frame, the authorization number will be closed out
and you will need to call to obtain a new authorization number. For returns in foreign countries where
representation is present, please contact your distributor. For customers in the U.S.A. and countries where
distributorships and/or representation is not available, all claims and correspondence should be addressed to:
Thorlabs, Inc.
56 Sparta Avenue
Newton, NJ 07860
USA
Ref: Return Authorization Number