Thrane&Thrane EXPLORER 700 User manual

®

98-122988-H ii
EXPLORER®700
Document number: 98-122988-H
Release date: 17 March 2011
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this product and the
accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided
for information purposes only, is subject to change without notice and may contain errors or inaccuracies.
Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone relying on this information
should acquire the most current version e.g. from http://www.thrane.com or from the distributor.
Thrane & Thrane is not responsible for the content or accuracy of any translations or reproductions, in whole
or in part, of this manual from any other source.
Copyright
© 2011 Thrane & Thrane A/S. All rights reserved.
Trademark Acknowledgements
•EXPLORER is a registered trademark of Thrane & Thrane A/S.
•Bluetooth is a registered trademark of Bluetooth SIG.
•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other
countries.
•Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is
licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are either trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or trade names of their
respective owners.
Company web site
www.thrane.com

98-122988-H iii
Safety Summary 1
The following general safety precautions must be observed during all phases of
operation, service and repair of this equipment.
Failure to comply with these precautions or with specific warnings elsewhere in this
manual violates safety standards of design, manufacture and intended use of the
equipment. Thrane & Thrane A/S assume no liability for the customer's failure to comply
with these requirements.
Do Not Operate in an Explosive Atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of
any electrical equipment in such an environment constitutes a definite safety hazard.
Keep Away from Live Circuits
Operating personnel must not remove equipment covers. Component replacement and
internal adjustment must be made by qualified maintenance personnel. Do not replace
components with the power cable connected. Under certain conditions, dangerous
voltages may exist even with the power cable removed. To avoid injuries, always
disconnect power and discharge circuits before touching them.
Do Not Service Alone
Do not attempt internal service or adjustments unless another person, capable of
rendering first aid resuscitation, is present.
Do Not Substitute Parts or Modify Equipment
Because of the danger of introducing additional hazards, do not substitute parts or
perform any unauthorized modification to the equipment.
Keep Away from Antenna Front
This device emits radio frequency energy when switched on. To
avoid injury, keep a minimum safety distance of 1 m from the
antenna front when the EXPLORER 700 is on.
For information on the safety distance from the transceiver, see
the FCC Radiation Exposure statement on the next page.
Only Use Approved Batteries from Thrane & Thrane
Use of non approved batteries may result in explosion, fire, electrical shock or injury.
Observe Marked Areas
Under extreme heat conditions do not touch areas of the
EXPLORER 700 that are marked with this symbol, as it may result
in injury.

Antenna Safety Instructions
98-122988-H iv
FCC Radiation Exposure statement
Transceiver Unit (when separated from the Antenna Unit):
This equipment complies with FCC radiation exposure limits for an uncontrolled
environment. This equipment should be installed and operated at a distance greater than
20 centimeters (8 inches) between the Transceiver Unit, yourself or any bystander to comply
with the Radiation Exposure Requirements.
Antenna Safety Instructions 2
Use Only Manufacturer Supplied Antennas
Antenna Minimum Safe Distance: 1 m
Antenna Gain
Directional, with maximum gain of 14.9 dB reference to isotropic.
The Federal Communications Commission has adopted a safety standard for human
exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety
and Health Act) limits.
Antenna Mounting
The antenna supplied by the manufacturer must be located such that during radio
transmission, no person or persons can come closer than the above indicated minimum
safe distance to the front face of the antenna, i.e. 1 m.
To comply with current FCC RF Exposure limits, the antenna must be installed at or
exceeding the minimum safe distance shown above, and in accordance with the
requirements of the antenna manufacturer or supplier.
Antenna Substitution
Do not use any other antenna than the models supplied or recommended by the
manufacturer. You may be exposing people to excess radio frequency radiation. You may
contact the manufacturer for further instructions.
Radiation Warning
You, as the qualified end-user of this radio device, must control the exposure conditions of
bystanders to ensure the minimum separation distance (above) is maintained between the
antenna and nearby persons, for satisfying RF Exposure compliance. The operation of this
transmitter must satisfy the requirements of Occupational/Controlled Exposure
WARNING! Maintain a separation distance of at least 1 m from the front face
of the antenna to a person.

About the Manual
98-122988-H v
Environment, for work-related use. Only use the terminal when persons are at least the
minimum distance from the front face of the antenna.
About the Manual 3
Intended Readers
This manual is a user manual for the EXPLORER 700. The readers of the manual include
anyone who is using or intends to use the EXPLORER 700. No specific skills are required to
operate the EXPLORER 700. However, it is important that you observe all safety
requirements listed in the beginning of this manual, and operate the EXPLORER 700
according to the guidelines in this manual.
Manual Overview
This manual may not always reflect the latest software functionality of your EXPLORER 700.
To obtain the latest version of the manual, please enter the Thrane & Thrane Extranet and
download the latest version, or acquire it from your distributor.
This manual has the following chapters:
•Introduction contains an overview of the BGAN services and a brief description of the
system.
•Getting started explains how to insert SIM card and battery, start up the unit, and
navigate the display menus. It also contains a short guide to making the first call.
•Using the display and keypad contains an overview of the display menu system and
explains how to use the menus.
•Using the interfaces explains how to set up and use each interface.
•Using the web interface explains how to use the built-in web interface of the
EXPLORER 700, and describes the available menus and settings. It also explains
advanced setup of interfaces.
•Maintenance and troubleshooting contains a short troubleshooting guide and explains
how to update software. It also describes and lists the alarm messages that may appear
in the handset, and gives information on where to get further help if necessary.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna front during pointing”.
• To indicate what the user should select in the user interface.
Example: “Select Settings > Bluetooth and click Enabled”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.

Chapter :
98-122988-H vi
COURIER is used for the following purposes:
• To indicate text appearing in the display, or to indicate low level commands.
Example: “the Main screen shows READY”.

98-122988-H vii
Table of Contents
Safety Summary ...................................................................................................iii
Antenna Safety Instructions .................................................................................. iv
About the Manual .................................................................................................. v
Chapter 1 Introduction
Welcome ................................................................................................................1
Features and interfaces of the EXPLORER 700 ....................................................... 3
Your EXPLORER 700 terminal ................................................................................5
The Inmarsat BGAN system ...................................................................................8
The BGAN services ................................................................................................9
Services and communication interfaces ................................................................ 11
Chapter 2 Getting started
Unpacking and assembling ..................................................................................12
Placing the EXPLORER 700 ...................................................................................19
Connectors ...........................................................................................................19
Connecting the antenna ...................................................................................... 20
Connecting power ............................................................................................... 20
Powering the EXPLORER 700 ............................................................................... 22
Options for the start-up procedure ...................................................................... 23
Entering the SIM PIN ........................................................................................... 25
Pointing the antenna ........................................................................................... 26
Using a fixed EXPLORER 700 antenna .................................................................. 30
Making the first call ..............................................................................................31
Bluetooth pairing ................................................................................................ 33
Making the first data connection (LAN) ................................................................ 34
Chapter 3 Using the display and keypad
Menu overview .................................................................................................... 36
Display during start-up ........................................................................................ 38
Display symbols ................................................................................................... 39
Navigating the display and keypad ...................................................................... 40
The menus ............................................................................................................41
Messages menu ...................................................................................................41

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Connect menu ..................................................................................................... 42
Calls menu .......................................................................................................... 43
Settings menu ..................................................................................................... 43
Properties menu .................................................................................................. 47
Help desk ............................................................................................................ 49
Dynamic information in the display ..................................................................... 49
Chapter 4 Using the interfaces
General ...............................................................................................................51
Tools for setup and use ........................................................................................51
Services and interfaces ........................................................................................ 52
Enabling or disabling an interface ....................................................................... 53
Using a phone or fax machine .......................................................................... 54
Selecting the call type .......................................................................................... 54
Connecting an analog phone or a fax machine .................................................... 56
Connecting an ISDN phone or a G4 fax machine .................................................. 57
Connecting a Bluetooth handset .......................................................................... 58
Entering the SIM PIN using a phone .................................................................... 59
Making or receiving a phone call with the EXPLORER 700 ................................... 60
Making a call to the EXPLORER 700 ......................................................................61
Local numbers and special functions ....................................................................61
Sending or receiving a fax message ..................................................................... 65
Using a SIP enabled IP phone ............................................................................. 66
Using a computer ..............................................................................................68
Overview ..............................................................................................................68
Choosing an interface for data connection ........................................................... 68
Router function ...................................................................................................68
Standard or Streaming data ................................................................................. 69
Using the LAN interface ....................................................................................... 70
Using the WLAN interface .................................................................................... 72
Using the USB interface ....................................................................................... 73
Using a computer with ISDN ................................................................................ 76
Using a computer with Bluetooth ........................................................................ 77
Creating a dial-up connection ............................................................................. 78
Additional interfaces .........................................................................................80
Using a solar panel .............................................................................................80

Table of Contents
98-122988-H ix
Using the EXPLORER Bluetooth Handset charger ..................................................81
Chapter 5 Using the web interface
Introduction ....................................................................................................... 82
The web interface ................................................................................................ 82
Accessing and navigating the web interface ........................................................84
Entering the SIM PIN in the web interface ........................................................... 86
Using the Dashboard ......................................................................................... 87
Overview .............................................................................................................. 87
Properties ............................................................................................................88
Managing calls and data sessions .......................................................................88
Pointing using web interface ...............................................................................90
Using the phone book ........................................................................................91
General usage ......................................................................................................91
Editing phone book entries .................................................................................. 92
Viewing and editing the mobile numbers of the EXPLORER 700 ........................... 93
Using the Call log .............................................................................................. 94
Information on total usage .................................................................................. 94
Exporting the call log ........................................................................................... 95
Viewing the lists of calls ...................................................................................... 95
Handling messages ........................................................................................... 96
Sending an SMS message from the EXPLORER 700 .............................................. 96
Options for messages in the Outbox ..................................................................... 97
Options for messages in the Sent folder ............................................................... 97
Sending an SMS message to the EXPLORER 700 ..................................................98
Receiving a message ...........................................................................................98
Options for new SMS messages ...........................................................................99
Options for SMS messages in the Inbox ............................................................... 99
Configuring message settings .............................................................................100
Setting up the EXPLORER 700 .........................................................................102
Accessing the EXPLORER 700 settings ................................................................102
Power up behavior .............................................................................................103
Setting the display backlight and contrast ..........................................................104
Turning audio indicators on or off ......................................................................104
Enabling activation of stealth mode ....................................................................105
Setting up the interfaces .................................................................................106

Table of Contents
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Enabling/disabling interfaces .............................................................................106
Description of data settings ................................................................................106
Configuring the USB interface ............................................................................108
Configuring the LAN interface ............................................................................. 110
Configuring the WLAN interface ...........................................................................115
Configuring the Bluetooth interface .....................................................................119
Pairing Bluetooth devices from the web interface ................................................121
Configuring the Phone/Fax settings .................................................................... 124
Configuring the ISDN interface ...........................................................................125
Setting the common interface settings ................................................................ 127
Setting up call services .......................................................................................128
Managing IP phones .......................................................................................... 133
Uploading and downloading software ...........................................................136
Uploading software from your computer .............................................................136
Downloading software from the Internet ............................................................. 137
Viewing the Alarm List ....................................................................................138
Setting the language ........................................................................................139
Administration .................................................................................................140
Accessing the administration settings .................................................................140
Data limits .......................................................................................................... 144
Using profiles ..................................................................................................... 144
Using traffic flow filters .......................................................................................148
Setting up user permissions ................................................................................151
Remote management .........................................................................................152
Remote activation ...............................................................................................153
Restricted dialing ...............................................................................................154
Help desk and diagnostic report .....................................................................155
Accessing the Help desk .....................................................................................155
Generating a diagnostic report ...........................................................................156
Site map ............................................................................................................156
Chapter 6 Maintenance and troubleshooting
Getting support .................................................................................................. 157
Uploading software ............................................................................................158
Maintenance ......................................................................................................158
Options and accessories ......................................................................................161

Table of Contents
98-122988-H xi
Troubleshooting guide ....................................................................................... 162
Status signaling ...................................................................................................171
Alarm messages ..................................................................................................171
Log files .............................................................................................................. 179
Appendix A Technical specifications
General specifications ........................................................................................180
Battery ................................................................................................................181
Power input ........................................................................................................182
SIM interface ......................................................................................................182
Phone/Fax interface, 2-port ................................................................................183
ISDN interface, 2-port .........................................................................................184
LAN interface, 2-port ..........................................................................................185
USB interface .....................................................................................................186
WLAN Access Point .............................................................................................187
Bluetooth interface .............................................................................................188
Antenna interface on Transceiver .......................................................................189
Detachable antenna ...........................................................................................190
EXPLORER Bluetooth Handset charger interface ..................................................191
Solar panel interface ..........................................................................................192
Conformity ..........................................................................................................193
Appendix B AT commands
Starting up an AT command session ...................................................................195
List of supported AT commands ..........................................................................196
Glossary ........................................................................................................................... 203
Index ........................................................................................................................... 207

98-122988-H 1
Chapter 1
Introduction 1
Welcome
Congratulations on the purchase of your EXPLORER 700!
The EXPLORER 700 supports simultaneous voice and data communication and facilitates a
platform for a wide range of applications with need of high performance. It supports Inmarsat's
BGAN X-stream at +384 kbps for applications demanding outstanding performance.
The EXPLORER 700 is a portable unit designed to withstand severe environmental conditions such
as humidity, dust, extreme weather and changing temperatures. With the detachable antenna, it is
ideally suited for temporary camps or semi fixed installations.
Just plug in a phone, fax, laptop or PDA, or use the Bluetooth® or WLAN interface, point the
antenna towards the BGAN satellite - and you are online.
EXPLORER 700 is an essential evolution in satellite communication for governments, broadcasters
and other organizations dependent on relaying information fast under any condition. It is
available in two types:
• EXPLORER 700 with WLAN (Part number for Transceiver: 403732A)
• EXPLORER 700 without WLAN (Part number for Transceiver: 403732A-WOW)

Chapter 1: Introduction
98-122988-H 2
The EXPLORER 700 provides access to the highest bandwidth available on the BGAN network – up
to 492 kbps. The system offers multi-user as well as single-user functionality, making it a flexible
solution for a variety of applications.
Applications include:
• Internet browsing
•E-mail
• Phone and fax services
• Large file transfers
• Video conferencing and Streaming
• VPN (Virtual Private Network) access to corporate servers
This chapter gives an overview of the BGAN system and services, and introduces the
EXPLORER 700.
It also gives an overview of the physical unit and its features and functions.

Chapter 1: Introduction
98-122988-H 3
Features and interfaces of the EXPLORER 700
Features
Full duplex, single or multi-user, standard data up to 492 kbps
Support for streaming data at 32, 64, 128, 176, 256 kbps or BGAN X-Stream
Standard LAN, WLAN1, USB, ISDN, Bluetooth and Phone/Fax ports
Detachable antenna with integrated transceiver stand and transceiver-to-antenna range up to
100 m/328 ft.
Built-in DHCP/NAT wireless router
Solar panel direct interface
10-32 V DC input
100-240 V AC power adapter
Built-in web interface allowing you to manage your phone book, messages and calls, and
customize the terminal to your specific needs
Advanced network management
Point-to-Point Protocol over Ethernet (PPPoE)
Built-in PBX managing voice communication
Remote management and remote access
Multi-lingual user interface (English, French, German, Russian, Spanish, Chinese)
CE, FCC and GMPCS certified
1. Check the EXPLORER 700 Transceiver product label. 403732A-WOW has no WLAN interface.

Chapter 1: Introduction
98-122988-H 4
Overview of interfaces
The EXPLORER 700 provides a number of interfaces for connection of various types of computers,
fax devices and phones.
Using the interfaces on page 51 describes how to use each of the available interfaces.
Minimizing power consumption
The EXPLORER 700 is designed for minimum power consumption. This means that functions that
are not currently used will automatically go into a “sleep mode” to minimize the power
consumption. In addition to this automatic sleep mode function, you can disable each of the
interfaces if they are not currently used. Note, however, that you will not be able to use these
interfaces until you enable them again. For information on how to enable/disable interfaces, see
Enabling or disabling an interface on page 53.
Note
The EXPLORER 700 Transceiver 403732A-WOW has no WLAN interface.

Chapter 1: Introduction
98-122988-H 5
Your EXPLORER 700 terminal
Overview
The EXPLORER 700 is a compact unit comprising a transceiver with a detachable antenna,
compass, display and keypad, all in one unit.
Display and keypad
The EXPLORER 700 has a display and a keypad for displaying status and for setting up the
EXPLORER 700.
For information on how to use the keypad and display, and for an overview of the display menu
system, see Using the display and keypad on page 36.
Display and
Compass
BGAN Antenna
Keypad
Connector Panel
Battery
Transport Lock
Power
Power Button
Keypad
Display
Message
indicator
indicator

Chapter 1: Introduction
98-122988-H 6
Light indicators
The EXPLORER 700 has two light indicators next to the display: a green power indicator and a red
message indicator.
Green Power indicator to the left of the display:
Red Message indicator to the right of the display:
Behavior of green indicator Meaning
Short flash every 2 seconds The EXPLORER 700 is on.
Steady light The battery is charging.
Flashing rapidly A charging error has occurred.
For further information, refer to the Troubleshooting Guide on
page 163.
Off No power or Stealth mode.
Behavior of red indicator Meaning
Flashing An alarm is active or
An SMS message has arrived.
Press OK on the keypad to view the alarm(s) or SMS message(s).a
The red light will keep flashing after OK is pressed if
• there are more SMS messages, or
• an alarm is still active.
For information on alarm messages, see Alarm messages on
page 171.
a. If a computer is connected, you can also view alarms and SMS messages in the built-in web interface in the
EXPLORER 700. For further information, see Icons in the icon bar on page 85.
Flashing rapidly Software is being uploaded to the antenna. Do not detach the
antenna until software upload is done. Upload is done when the
indicator stops flashing rapidly.
The display and the web interface also show an alarm message
while software upload is in progress.
If the alarm is still present and the indicator is still flashing rapidly
after 10 minutes, it means an error has occurred. Contact your
distributor.
Off No messages are present, or the EXPLORER 700 is in Stealth mode.

Chapter 1: Introduction
98-122988-H 7
User interfaces
The keypad and display are used for pointing the antenna, for displaying status and for changing
simple parameters. To obtain full access to all features and for ease-of-use, you should use a
computer (a PC, Laptop or similar) and one of the following:
•Theweb interface. A built-in web interface for easy configuration and daily use. The web
interface is accessed from a computer connected to the EXPLORER 700, using an Internet
browser. No installation of software is needed if you connect using LAN or WLAN. If you
connect using USB you need to install a USB driver for the computer to recognize the
EXPLORER 700. See Using the USB interface on page 73.
For further information on the web interface, see Chapter 5, Using the web interface.
•TheBGAN LaunchPad from Inmarsat. BGAN LaunchPad is a computer application used to
control terminals in the BGAN system. LaunchPad is provided on the Inmarsat BGAN CD-ROM
supplied with your EXPLORER 700. For information on how to use the LaunchPad, refer to the
manual on the Inmarsat CD-ROM.
You can also control the EXPLORER 700 using AT Commands. AT commands are typically used
during service and maintenance of the terminal. Refer to Appendix B, AT commands.
Antenna
The white part of the EXPLORER 700, including the support bracket, is the detachable antenna
module. The antenna module comprises a GPS (Global Positioning System) antenna and a BGAN
antenna. Bluetooth and Wireless LAN antennas are integrated in the transceiver unit.
Compass
The EXPLORER 700 also provides a compass to help positioning the antenna.
For further information on how to use the compass, see Pointing the antenna
on page 26.
Battery
The EXPLORER 700 comes with a rechargeable battery, which is easily inserted. The battery is
automatically recharged when power is applied to the EXPLORER 700. Steady green light indicates
that the battery is charging.
Time between recharging: between 1 ½ hour and 36 hours, depending on the use. Refer to
Technical specifications on page 180.
SIM card
The EXPLORER 700 has two SIM slots, USIM #1 and USIM #2, located behind the battery. Only
USIM #1 is currently in use. USIM #2 is reserved for future use. The SIM (Subscriber Identity
Module) card used for the EXPLORER 700 is a standard SIM card, which is acquired from the
Airtime Provider.
The EXPLORER 700 requires a SIM card to go online and to access its settings. Without a SIM card
you can only see the main screen of the display showing battery status etc. Using the web

Chapter 1: Introduction
98-122988-H 8
interface, you can view the Dashboard of the EXPLORER 700 and upload software without
inserting a SIM card. Upload of software, however, requires an Administrator user name and
password.
SIM lock
The supplier may SIM lock the EXPLORER 700 to a specific provider. For further information,
contact your supplier.
The Inmarsat BGAN system
What is BGAN?
The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed
data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate
networks and the Internet, transfer files and make telephone calls.
Coverage
The Inmarsat® BGAN services are based on geostationary satellites situated above the equator.
Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the
BGAN system as they are after the repositioning of the satellites at the end of february 2009. For
updated information on coverage, see Inmarsat’s home page at www.inmarsat.com.
Note
The map above shows Inmarsat’s expectations of coverage after repositioning of the I4
satellites. The map does not represent a guarantee of service. The availability of service
at the edge of coverage areas may fluctuate.

Chapter 1: Introduction
98-122988-H 9
Overview of the BGAN system
A complete BGAN system may include the EXPLORER 700 with connected peripherals, the BGAN
satellite, and the Satellite Access Station (SAS). The satellites are the connection between your
EXPLORER 700 and the SAS, which is the gateway to the worldwide networks (Internet, telephone
network, cellular network, etc.).
The BGAN services
The services currently supported by BGAN comprise:
•Packet data service for connection to the Internet
•Circuit switched (dialed) service for connection for voice, fax or data.
•SMS service for short messaging
•Supplementary services for managing calls
Satellite IP Router PC
Satellite Access Station
(SAS)
Switch Voice and ISDN
Laptop
Circuit Switched Network
Packet Switched Network
EXPLORER 700
Bluetooth
handset