Thrane&Thrane SAILOR 150 User manual

USER MANUAL
SAILOR 150 FleetBroadband

98-129217-A ii
SAILOR®150 FleetBroadband
Document number: 98-129217-A
Release date: June 9, 2009
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this product and the
accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided
for information purposes only, is subject to change without notice and may contain errors or inaccuracies.
Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone relying on this information
should acquire the most current version, e.g. from Thrane & Thrane’s Extranet at: http://extranet.thrane.com.
Thrane & Thrane is not responsible for the content or accuracy of any translations or reproductions, in whole
or in part, of this manual from any other source.
Copyright © 2009 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements:
•Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United
States.
•SAILOR is a registered trademark of Thrane & Thrane A/S in the European Union, the United States and
other countries.
•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other
countries.
•Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed
by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or trade names of their
respective owners.
Company web site
www.thrane.com

98-129217-A iii
Safety summary 1
The following general safety precautions must be observed during all phases of operation, service and
repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere
in this manual violates safety standards of design, manufacture and intended use of the equipment.
Thrane & Thrane A/S assumes no liability for the customer's failure to comply with these requirements.
Observe marked areas
Under extreme heat conditions do not touch areas of the terminal or
antenna that are marked with this symbol, as it may result in injury.
Microwave radiation hazards
During transmission the antenna in this system radiates Microwave
Power.This radiation may be hazardous to humans close to the antenna.
During transmission, make sure that nobody gets closer than the recommended minimum safety
distance.
On the SAILOR 150 FleetBroadband, the minimum safety distance to the
antenna panel on the focal line is 0.6 m, based on a radiation level of
10 W/m2. The radiation level is 100 W/m2at a distance of 0.2 m from the
antenna panel. Refer to the drawing below.
Distance to other equipment
Do not move the antenna closer to radars than the minimum safe distance specified in the installation
manual - it may cause damage to the antenna. The equipment must be installed with the following
minimum safe distances to magnetic steering compass:
SAILOR 150 FleetBroadband Terminal: min. 0.3 m.
SAILOR 150 FleetBroadband antenna: min. 1.1 m
Service
User access to the interior of the system units is prohibited. Only a technician authorized by Thrane &
Thrane A/S may perform service - failure to comply with this rule will void the warranty. Access to the
interior of the antenna is allowed, but only for replacement of certain modules - as described in the
MICROWAVE RADIATION
No personnel within safety distance
60
Safety distance:
(0.2 m, 100 W/m
2
)
0.6 m, 10 W/m
2

98-129217-A iv
Installation manual. General service may only be performed by a technician authorized by Thrane &
Thrane A/S.
Do not service or adjust alone
Do not attempt internal service or adjustments unless another person, capable of rendering first aid
resuscitation, is present.
Grounding, cables and connections
To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical
ground. The terminal must be grounded to the ship. For further grounding information refer to the
Installation manual.
Do not extend the cables beyond the lengths specified for the equipment. The cable between the
terminal and antenna can be extended if it complies with the specified data concerning cable losses
etc.
All cables for the SAILOR FleetBroadband system are shielded and should not be affected by magnetic
fields. However, try to avoid running cables parallel to AC wiring as it might cause malfunction of the
equipment.
Power supply
The voltage range is 10.5 - 32 V DC; 14 A - 5.5 A. It is recommended that the voltage is provided by the
24 V DC bus on the ship. Be aware of high start-up peak current: 20 A@24 V, 5 ms.
If a 24 V DC power bus is not available, an external 115/230 VAC to 24 V DC power supply can be used.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of any
electrical equipment in such an environment constitutes a definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component replacement and internal
adjustment must be made by qualified maintenance personnel. Do not replace components with the
power cable connected. Under certain conditions, dangerous voltages may exist even with the power
cable removed. To avoid injuries, always disconnect power and discharge circuits before touching
them.
Failure to comply with the rules above will void the warranty!

98-129217-A v
About the manual 2
Intended readers
This manual is a user manual for the SAILOR 150 FleetBroadband system. The readers of
the manual include anyone who is using or intends to use this system. No specific skills are
required to operate the SAILOR 150 FleetBroadband system. However, it is important that
you observe all safety requirements listed in the beginning of this manual, and operate the
system according to the guidelines in this manual.
Most current version
This manual may not always reflect the latest software functionality of your
SAILOR FleetBroadband system. To obtain the latest version of the manual, please enter the
Thrane & Thrane Extranet at: http://extranet.thrane.com and download the latest version,
or acquire it from your distributor.
Manual overview
Note that this manual does not cover installation nor does it cover how to use the IP
handset that comes with the system. For information on installation refer to the installation
manual and for information on the IP handset refer to the user manual for the IP handset.
Part numbers for both manuals are listed in the next section.
This manual has the following chapters:
•Introduction contains a brief description of the system and an overview of the BGAN
services.
•Getting started explains how to insert SIM (Subscriber Identity Module) card and start
up the unit. It also contains a short guide to making the first call.
•Operating the system explains how to use the system.
•Using the web interface explains how to use the built-in web interface of the terminal
for configuration and daily use, and describes the available menus and settings,
including advanced setup of interfaces.
•Troubleshooting contains a short troubleshooting guide and explains how to update
software. It also describes the functions of the light indicator and the Reset button, and
explains the event messages that may show in the web interface. Further, it gives
information on where to get help if needed.
•Conformity contains declarations of conformity for the SAILOR 150 FleetBroadband
system.

98-129217-A vi
Related documents
The below list shows the documents related to this manual and to the
SAILOR 150 FleetBroadbandsystem.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
Title and description Document
number
SAILOR 150 FleetBroadband, Installation Manual
Explains how to install the SAILOR 150 FleetBroadband terminal and
the SAILOR 150 FleetBroadband antenna.
TT98-129218
SAILOR 150 FleetBroadband, Quick Guide
A short guide to the most important functions of the
SAILOR 150 FleetBroadband system.
TT98-129219
Thrane IP Handset, User Manual
Explains the features and functions of the Thrane IP Handset. The IP
handset works as a standard IP handset, but also serves as a user
interface for the SAILOR 150 FleetBroadband system.
TT98-126059

98-129217-A vii
Table of Contents
Safety summary ....................................................................................................iii
About the manual .................................................................................................. v
Chapter 1 Introduction
Welcome ...............................................................................................................1
In this chapter ..................................................................................................... 2
Features and interfaces ......................................................................................2
Main units ............................................................................................................ 3
The Inmarsat BGAN system ................................................................................ 7
Access to services and interfaces ......................................................................10
Chapter 2 Getting started
In this chapter .................................................................................................... 11
Before you start .................................................................................................. 11
Starting up the terminal ....................................................................................12
Connecting the Thrane IP handset ....................................................................14
Connecting a computer ......................................................................................15
Entering the SIM PIN for the terminal ..............................................................16
Registering with the BGAN network .................................................................18
Making the first call ...........................................................................................19
Standard connection to the Internet (default) ................................................. 20
Chapter 3 Operating the system
In this chapter ....................................................................................................21
General ...............................................................................................................21
Using a phone ................................................................................................... 23
Using a computer .............................................................................................. 28
Using the IP handset ......................................................................................... 29

Table of Contents
98-129217-A viii
Chapter 4 Using the web interface
In this chapter ................................................................................................... 30
Introduction ....................................................................................................... 30
Entering the SIM PIN in the web interface ...................................................... 35
Using the Dashboard ........................................................................................ 36
Using the phone book ....................................................................................... 39
Using the Call log .............................................................................................. 42
Handling SMS messages .................................................................................. 44
Setting up the interfaces ...................................................................................50
Uploading software ........................................................................................... 79
Selecting the preferred BGAN satellite ............................................................ 82
Selecting the language ..................................................................................... 83
Administration ................................................................................................... 84
Help desk and diagnostic report ...................................................................... 93
Event logging and self test ............................................................................... 94
Site map ............................................................................................................. 95
Chapter 5 Troubleshooting
In this chapter ................................................................................................... 96
Getting support ................................................................................................. 96
Uploading software ........................................................................................... 97
Part numbers .....................................................................................................98
Troubleshooting guide ...................................................................................... 99
Status signaling ................................................................................................102
Logging of events ............................................................................................. 110
Reset button ...................................................................................................... 111
Chapter 6 Conformity
Glossary .............................................................................................................................114
Index .............................................................................................................................117

98-129217-A Welcome 1
Chapter 1
Introduction 1
Welcome
Congratulations on the purchase of your SAILOR 150 FleetBroadband system!
SAILOR 150 FleetBroadband is a maritime broadband system, providing simultaneous high-speed
data and voice communication via satellite through the BGAN (Broadband Global Area Network).
Applications include:
• Internet browsing
•E-mail
• Phone services
• Large file transfers
• VPN (Virtual Private Network) access to corporate servers

Chapter 1: Introduction
98-129217-A In this chapter 2
In this chapter
This chapter introduces the SAILOR 150 FleetBroadband system and gives an overview of the
physical units and their features and functions.
It also gives an overview of the BGAN system and services.
Features and interfaces
The SAILOR 150 FleetBroadband system offers the following features and interfaces:
Simultaneous voice and data communication over BGAN
Full duplex, single or multi-user, up to: 150 kbps
Standard Voice (4 kbps)
2 LAN (Local Area Network) ports with PoE (Power over Ethernet) for computers, e-hubs, IP
handset etc.
1 Standard Phone port for standard phone
1 multi-purpose I/O connector with 5 configurable inputs/outputs
1 SIM slot for your BGAN SIM card
Built-in DHCP/NAT router
Built-in web interface allowing you to manage your phone book, messages and calls, and
customize the terminal to your specific needs
Input power: 10.5 - 32 V DC (14 A - 5.5 A)
CE certified

Chapter 1: Introduction
98-129217-A Main units 3
Main units
Units overview
The SAILOR 150 FleetBroadband system TT-3744A includes the following main units:
• TT-3050C SAILOR 150 FleetBroadband antenna
• TT-3739A SAILOR 150 FleetBroadband Terminal
•TT-3670AIPHandset&Cradle,wired
SAILOR®150 FleetBroadband antenna
The SAILOR 150 FleetBroadband system uses the TT-3050C antenna, which is a small size,
maritime BGAN antenna.
For information on how to install the antenna, refer to the installation manual.

Chapter 1: Introduction
98-129217-A Main units 4
SAILOR®150 FleetBroadband terminal
Overview
The SAILOR 150 FleetBroadband Terminal is the controlling unit in the SAILOR 150 FleetBroadband
system. It contains all user interfaces and a LED indicator and stores configuration data.
Tools for setup and daily use
The Thrane IP Handset can be used for displaying status and for entering the PIN code for the
terminal. The IP handset connects to the LAN interface of the terminal. For information on how to
use the handset, see the user manual for the IP handset.
The built-in web interface in the terminal is used for easy configuration and daily use. The web
interface is accessed from a computer connected to the terminal, using an Internet browser. No
installation of software is needed.
For further information on the web interface, see Chapter 4, Using the web interface.
SIM card
The terminal has a SIM (Subscriber Identity Module) slot located in the connector panel behind a
small cover plate.
The terminal requires a dedicated FleetBroadband SIM card, which you get from your Airtime
Provider.
The system requires a SIM card to go online and to access the settings of the terminal. However,
using the web interface you can view the Dashboard and upload software without inserting a SIM
card. Upload of software without a SIM card requires an administrator user name and password
(default: “admin” and “1234”).

Chapter 1: Introduction
98-129217-A Main units 5
Thrane IP handset and cradle
IP handset
The Thrane IP Handset communicates using Internet Protocols (IP).
The handset is not strictly dedicated to the
SAILOR 150 FleetBroadband system, but can also be used in a
public network as a standard IP telephone.
The IP handset is powered directly from the LAN interface using
Power over Ethernet (PoE).
When the IP handset is used with the terminal, it communicates using IP between the handset and
the terminal. However, on the BGAN network side of the terminal, calls are transmitted as circuit-
switched calls.
When connected to the terminal the IP handset provides a
dedicated BGAN menu with a subset of the terminal configuration
options.
For more information on the functions of the IP handset, refer to the
user manual for the IP handset.
IP data
Circuit
switched
connection
BGAN network
SAILOR 150 terminal

Chapter 1: Introduction
98-129217-A Main units 6
IP cradle
The IP cradle serves as a holder for the IP handset.
The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the
terminal. You can mount the cradle on a wall or a desktop.

Chapter 1: Introduction
98-129217-A The Inmarsat BGAN system 7
The Inmarsat BGAN system
What is BGAN?
The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed
data and voice telephony. BGAN enables users to access e-mail, corporate networks and the
Internet, transfer files and make telephone calls.
The Inmarsat FleetBroadband service
FleetBroadband is a maritime communications service offered in the BGAN system. Based on 3G
standards, FleetBroadband provides cost-effective broadband data and voice simultaneously.
Coverage
The Inmarsat® BGAN services are based on geostationary satellites situated above the equator.
Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the
BGAN system. For updated information on coverage, see Inmarsat’s home page at
www.inmarsat.com.
Note
The map above shows Inmarsat’s expectations of coverage, but does not represent a
guarantee of service. The availability of service at the edge of coverage areas may
fluctuate.

Chapter 1: Introduction
98-129217-A The Inmarsat BGAN system 8
Overview of the BGAN FleetBroadband system
A complete BGAN FleetBroadband system includes the SAILOR 150 FleetBroadband terminal with
connected peripherals, a SAILOR 150 FleetBroadband antenna, the BGAN satellite, and the
Satellite Access Station (SAS). The satellites are the connection between your terminal and the
SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular
network, etc.).
SAILOR 150
Satellite Access Station
(SAS)
Satellite
Packet-Switched Network
Circuit-Switched Network
SAILOR 150
FleetBroadband
FleetBroadband
IP Handset
antenna
terminal

Chapter 1: Introduction
98-129217-A The Inmarsat BGAN system 9
The BGAN services supported by SAILOR®150 FleetBroadband
Supported services
The BGAN services currently supported by the SAILOR 150 FleetBroadband comprise:
• A Packet-Switched (PS) connection to the Internet
• A Circuit-Switched (CS) dialed connection for voice
• Short Messaging Service (SMS)
Packet data service
The packet data service available for the SAILOR 150 FleetBroadband offers a Standard IP
(background) connection where several users can share the data connection simultaneously. This
type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays
for the amount of data sent and received.
Circuit-Switched (dialed) service
The circuit-switched service available for the SAILOR 150 FleetBroadband offers Standard Voice,
which is a low-tariff connection for voice only. The voice signal is compressed to 4 kbps, which
reduces the bandwidth use and consequently the tariff.
SMS service
The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS
messages to and from the terminal.
Supplementary services
The BGAN system also provides the following supplementary services:
• Call hold
• Call waiting
•Callforwarding
•Voicemail
• Call barring
Note
The SAILOR 150 FleetBroadband only supports one PS connection to the Internet at a
time per SAILOR 150 FleetBroadband system.
Note
The BGAN system only supports one external CS call at a time per
SAILOR 150 FleetBroadband system.

Chapter 1: Introduction
98-129217-A Access to services and interfaces 10
Limitations
SIM lock
The supplier may have locked the SIM card to a specific provider. For further information, contact
your supplier.
Limitations in available services
The services available depend on your airtime subscription. Your SIM card may not allow for all
the services described in this manual.
Also, some services may not be available at the edge of coverage areas, i.e. in low elevations. For
further information on coverage, please refer to the Inmarsat home page at www.inmarsat.com.
Access to services and interfaces
The following table shows which equipment and interfaces you can use to access the services
listed in the left column.
Service Interface on the terminal
Phone LAN (PoE)
Circuit-Switched
(telephone)
Analog telephone IP handset
Packet-Switched
(Internet, data
transfer etc.)
Computer
SMS Computer with web
interface

98-129217-A In this chapter 11
Chapter 2
Getting started 2
In this chapter
This chapter describes how to start up the system and make the first call or data session.
For information on how to install the system, insert SIM card and connect cables, refer to the
installation manual for the SAILOR 150 FleetBroadband system.
Before you start
Operation at high temperatures
If the terminal is installed in a location where the ambient temperature may rise above 50C, we
recommend placing the terminal where unintentional contact is avoided. Note that the maximum
allowed ambient temperature is 55° C.
If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public
area.
For further information on installation, refer to the installation manual for the
SAILOR 150 FleetBroadband system.
Connector panel
The drawing below shows the connector panel of the SAILOR 150 FleetBroadband terminal.
CAUTION! In very high ambient temperatures, do not touch areas of the
terminal that are marked with this symbol.
Grounding stud
Power
switch
I/O
DC input
2 x LAN w. PoE
Slot for SIM card
Antenna
Reset button
Phone

Chapter 2: Getting started
98-129217-A Starting up the terminal 12
Starting up the terminal
SIM card
Note that the SAILOR 150 FleetBroadband terminal requires a SIM card dedicated to
FleetBroadband. The terminal can only access the BGAN network when the right type of SIM card
is installed. For information on how to insert the SIM card, refer to the installation manual.
Switching on the terminal
Using the Power switch
To switch on the terminal, use the On/Off switch in the connector panel. It normally takes one or
two seconds for the terminal to switch on.
Using the ignition system
Normally the ignition function is not used in maritime installations. Instead you may want to use
the remote on/off function described in the next section.
If you have connected the ignition system of your vessel to the I/O connector, you may leave the
power switch in the “on” position and the terminal will switch on/off when you start/stop the
engine of your vessel.
When the engine is stopped the terminal is in standby mode. The standby current is max. 15 mA
when the ignition is off. For information on how to connect to the Ignition pins in the I/O
connector, refer to the installation manual for the SAILOR 150 FleetBroadband system.
You must set up the ignition function in the web interface. For further information, see Configuring
the I/O interface on page 78.
Using a remote on/off switch
If an external switch is connected to the remote on/off pins in the DC connector, you may leave the
power switch in the connector panel in the “on” position and use the remote switch to turn the
terminal on and off. When the remote switch is off, the terminal is off. However, if you leave the
power switch on the terminal in the “on” position, you can always switch the terminal back on
with the remote switch. The standby current when the remote switch is off is max. 2 mA. For
further information on the remote on/off function, refer to the installation manual for the
SAILOR 150 FleetBroadband system.