Thuraya XT-DUAL Instruction Manual

Thuraya XT-DUAL
Frequently Asked Questions
March 2012

Page
2
of
10
Thuraya XT-DUAL basics
1.
On which networks does Thuraya XT-DUAL work?
Thuraya XT-DUAL is a dual-mode phone which works either in GSM-mode (900/1800/1900
MHz) or in SAT-mode throughout the whole coverage area of the Thuraya satellites. This
duality of GSM and SAT-mode provides highest flexibility to find available networks wherever
you are.
2.
What is the IP64/IK03 standard?
IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for
electrical devices. The IP standard is defined in the international standard IEC 60529
(equivalent of the European standard EN 60529). The IK standard is defined in the international
standard IEC 62262:2002 (equivalent of the European standard EN 62262):
IP64 standard:
First digit:
6
4
Dust tight. No ingress of dust.
Second digit: 6
4
Splash resistant. Protected against splashed water from all directions. Splashed water cannot
harm the operation of the phone.
IK03 standard:
Shock proof. Phone can withstand impacts of up to 0.35 joule.
3.
Other satellite phones lose the satellite signal while walking or moving fast.
What about XT-DUAL?
The Thuraya XT-DUAL uses an advanced technology to combine the strength of the Thuraya
satellites with the purpose designed handset antenna in order to provide full walk-and-talk
capability.

Page
3
of
10
4.
What if I have the XT-DUAL in my pocket and the antenna is retracted; can I
still receive incoming calls in SAT-mode?
XT-DUAL uses the High-Penetration-Alerting (HPA) technology to provide call notifications
even with weak satellite signal (e.g. phone in the pocket). After the HPA-notification, you can
extend the antenna in order to accept the call.
5.
Which production materials are used to ensure the Thuraya XT-DUAL’s
durability?
The external casing of the Thuraya XT-DUAL is crafted from the latest polycarbonates in the
industry, which are extremely robust. Internal components are shielded with aluminum and the
connectors are protected with rubber seals to prevent damage from water splash or dust.
6.
What are the dimensions and weight of the Thuraya XT-DUAL?
The Thuraya XT-DUAL weighs 211 grams and measures 139x53x27mm (l x w x d) and fits
easily into a pocket
7.
Does the XT-DUAL allow hands-free operations?
Your Thuraya XT-DUAL supports Bluetooth and in addition has an earset included which both
allow hands-free operations of your phone.
8.
Which external connectors does the Thuraya XT-DUAL have?
The Thuraya XT-DUAL has the following external connectors: UDC (USB), Ear jack, DC power,
Micro SD, External antenna and the Battery connector.
9.
Does the Thuraya XT-DUAL support multiple languages?
The menu of the Thuraya XT-DUAL supports 12 languages which are English, Arabic, French,
German, Italian, Spanish, Portuguese, Turkish, Russian, Farsi, Hindi and Urdu.

Page
4
of
10
10.
What is included in the Thuraya XT-DUAL package?
The Thuraya XT-DUAL package includes the following components:
Thuraya XT-DUAL phone, Heavy-Duty-Battery, 2GB Micro SD-Card, Travel Charger (incl. 4
adaptors for EU, UK, CHN, AUS), Earset, USB Data Cable, Spare Antenna Plugs, Quick Start
Guide (14 languages*), User Guide (English), Support-CD, Accessory Catalogue and a Warranty
Card.
*The Quick Start Guide includes the following languages:
English, French, Arabic, Farsi, Russian, Spanish, German, Italian, Urdu, Hindi, Turkish, Portuguese,
Swahili, Chinese.
11.
What is on the Support-CD?
The Support-CD which is included in the phone package contains:
 Drivers required to connect your Thuraya XT-DUAL with a PC or laptop (Win 7, Vista, XP)
 User guides in 12 languages (in pdf-format)
 Upgrader tool, required if there is a software-upgrade for the handset available.
12. Which phone applications does the XT-DUAL have?
The Thuraya XT-DUAL features many smartphone-like capabilities like an Organizer (with
calendar, alarm, tasks and notes functions), an MP3 audio player, a Media Center (for images,
audio files, video clips) and many other extras like Calculator, Converter, Audio Recorder,
Stopwatch, Countdown timer, World time etc. In addition the XT-DUAL has a synchronization
manager included which allows you to synchronize for example your MS Outlook Contacts or
Meetings.

Page
5
of
10
13. Which call functions are supported?
The Thuraya XT-DUAL supports most of the common call functions like Call diverting, Call
barring, CUG (Closed User Group), FDN (Fixed Dialing Number) and many others.
14. Can I load external applications or programs on the phone?
Thuraya XT-DUAL supports Java and therefore Java applications or programs can be installed
on the phone. However, please check with the developer of the Java application before
installing on the Thuraya XT-DUAL.
15. How can I use the Internet with XT-DUAL?
Thuraya XT-DUAL has a built-in web browser for accessing the Internet. For a more convenient
Internet access you can also connect your PC or laptop with the XT-DUAL and use the Internet
from there in order to browse the web or check your mails.
16. What is the memory capacity of the XT-DUAL?
The internal memory available for the user is approx. 352 MB. However, the XT-DUAL has also
an external Micro-SD slot and comes with a 2GB Micro SD.
Battery
17. What is the talk-time and standby-time of the Thuraya XT-DUAL?
The Thuraya XT-DUAL uses an advanced heavy-duty-battery which allows talk-time of up to
11 hours and standby-time of up to 160 hours in GSM-mode.
In satellite mode the talk-time is up to 6 hours and the standby time is up to 60 hours.
18. What is the charging time of my Thuraya XT-DUAL?
The average charging time of an empty Thuraya XT-DUAL battery is approximately 2 hours and
25 minutes.

Page
6
of
10
Display
19. What are the specifications of the display?
The display of the Thuraya XT-DUAL is a 5 cm (2 inch) TFT-display with 262,000 colors and
176x220 pixels.
20. What is the brightness-sensor of the XT-DUAL?
The brightness-sensor on top of the display regulates the brightness of the screen according
to ambient lighting conditions. In dark environments the backlight of the display will be reduced,
while backlighting will be increased in bright sunlight to provide optimal visibility. This
technology contributes to reduced battery consumption and thereby increases talk-time and
standby-time.
21. Can the display be read in direct sunlight?
The Thuraya XT-DUAL’s combination of a glare-resistant display with the high-contrast font
and background of the graphic user interface greatly enhances visibility in direct sunlight.

Page
7
of
10
GPS-Navigation
22. Does my Thuraya XT-DUAL have a GPS-Navigation function?
The Thuraya XT-DUAL features GPS-navigation, which allows you to create and manage
waypoints. These can be used to navigate from a fixed location to various waypoints, showing
the distance and direction to each. Additionally, you can use location tracking by automatically
saving your GPS coordinates in fixed intervals which will allow you to create a track of your
route.
23. Can I use the XT-DUAL for tracking?
With the included GPS Helper function of the Thuraya XT-DUAL you can perform real-time
tracking and send your location data (coordinates) in frequent intervals by SMS to your
tracking portal in order to keep colleagues or friends and family up to date or to be tracked in
critical missions.
24. Can the location of my Thuraya XT-DUAL be determined by others?
The GPS-navigation can only be initiated by the phone user – unwanted tracking cannot be
remotely executed by external third-parties.
25. Does the phone have an emergency function?
The included GPS Helper function of the Thuraya XT-DUAL allows to preconfigure emergency
messages and to save SMS emergency numbers. In case of an emergency you can then start
the emergency function by pressing the right softkey for 3 seconds. The XT-DUAL will then
send your alarm message with your current coordinates in frequent intervals to the predefined
numbers.

Page
8
of
10
Connect to Computer
26. Which PC Operating Systems are compatible with the Thuraya XT-DUAL?
You can connect your Thuraya XT-DUAL with PCs or laptops with one of the following
Operating Systems: Windows 7, Windows Vista or Windows XP.
27. Is it possible to synchronize my PC data with the XT-DUAL?
Your XT-DUAL comes with a Sync-Manager which allows you to synchronize for example MS
Outlook Contacts, Meetings and Tasks with your PC or laptop.
GmPRS & Data
28. How do I establish a GmPRS connection with my computer?
In order to use a GmPRS connection via your Thuraya XT-DUAL, you need to connect your
Thuraya XT-DUAL to a PC via USB data cable. Afterwards you can establish a dial-up
connection with your computer, just as you would connect to the Internet via a modem (the
standard dial-up code is *99#, please refer to the manual of your computer or modem for
further details).
29. What is the GmPRS speed of my Thuraya XT-DUAL?
The maximum GmPRS speed (Packet Data) of your Thuraya XT-DUAL is as follows:
Download: 60 kbit/s
Upload: 15 kbit/s

Page
9
of
10
30. What is the data and fax speed of my Thuraya XT-DUAL?
The maximum Data/Fax speed (Circuit Switched Data) of your Thuraya XT-DUAL is as follows:
Download: 9.6 kbit/s
Upload: 9.6 kbit/s
31. Can I send e-mails using my phone?
Yes, Thuraya XT-DUAL has an advanced messaging service which also allows sending and
receiving e-mails. For details about how to set up the e-mail client please refer to the user
manual.
Accessories
32. Which accessories are available for the Thuraya XT-DUAL?
Thuraya certified accessories include Car Chargers, Travel Chargers, USB Data Cables, Spare
Batteries, Docking Units and Indoor Repeaters.
Coverage
33. In which countries can I use the Thuraya XT-DUAL in satellite mode?
Thuraya provides satellite phone coverage in more than 140 countries in Asia, Africa, Europe
and the Middle East. The full list of countries can be found at www.thuraya.com
34. In which countries can I use the Thuraya XT-DUAL in GSM-mode?
You can use your Thuraya XT-DUAL in all countries that have either 900, 1800 or 1900 MHz
GSM networks which means you can use it in almost every country of the world.

Page
10
of
10
Warranty
35. In case of a problem with the handset how does the repair process work?
Please contact the Service Provider where you purchased your Thuraya XT-DUAL from. The
Service Provider will assist you with any problem related to the handset. Please note that a
fully filled warranty card is required for warranty repairs.
36. Can I use any power adapter with the phone?
No, due to the electrical specifications only certified Thuraya Power Adapters shall be used to
avoid damages of the phone and void warranty. Spare Power Adapters can be purchased in
case the original Thuraya Power Adapter is lost or damaged.
Thuraya Telecommunications Company
Thuraya Customer Care
From Thuraya network: 100
From other networks: [phone]
customer.car[email protected] - www.thuraya.com