Thuraya FDU-3500 User manual

FDU-3500
USER GUIDE

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1. Introduction 4
2. Package Contents 4
3. Installation Instructions 5
3.1. Antenna Installation 5
3.2. Installing Satellite Antenna 6
3.3. Installing GPS Antenna 7
3.4. External Accessories 7
4. Getting Started 7
4.1. Connection Interface 8
4.2. Setting up FDU-3500 8
4.2.1. Fixing Docking part of FDU-3500 8
4.2.2. Using FDU-3500 as a desktop item 10
4.2.3. Using FDU-3500 as a wall mounted unit 10
4.2.4. Connecting Satellite Antenna 10
4.2.5. Connecting GPS Antenna 11
4.2.6. Connecting FDU-3500 to Power Supply Adapter 11
4.2.7. Connecting Extension phone to FDU-3500 12
4.2.8. Connecting Group 3 Fax Machine to FDU-3500 12
4.2.9. Connecting a PC to FDU-3500 through USB port or DTE port 12
4.2.10. Docking Thuraya Handset in FDU-3500 13
4.2.11. Undocking Thuraya Handset from FDU-3500 13
5. Receiving/Making Voice Calls 14
5.1. Receiving Voice Calls 14
5.2. Making Calls 15
5.3. Ending Calls 15
5.4. Transferring Calls 16

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5.5. Volume Control 16
5.6. Muting Microphone during Speakerphone Call 17
6. Receiving/Sending Fax Message 18
6.1. Receiving/Sending Fax through Fax machine 18
6.1.1. Receiving Fax 18
6.1.2. Sending Fax 18
6.2. Receiving/Sending Fax through PC 19
6.2.1. Receiving Fax 19
6.2.2. Sending Fax 19
7. Receiving/Sending Data Calls 20
7.1.1. Receiving Data Calls 20
7.1.2. Sending Data from PC 20
8. GmPRS Connection 21
9. Charging Thuraya Handset Battery 24
10. Code Locking Function 25
10.1. How to set up the code-locking function 25
10.2. How to make a call 26
10.3. In the case of Forgetting the PIN Code 26
11. Supplementary Services 26
12. Troubleshooting 27
12.1. Warnings 27
12.2. Care and Maintenance 27
12.3. Common Problems 28
13. LED Indications 29
14. Warranty 30
15. Specifications 31
Table of Contents
Table of Contents

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1. Introduction
FDU-3500 provides additional flexibility and convenience when using your Thuraya
SO-2510 and Thuraya SG-2520 handsets.
FDU-3500 supports connections of Thuraya SO-2510 and Thuraya SG-2520
handsets in an indoor environmnet. In addition, FDU-3500 and its accessories are
designed to meet Thuraya’s superior specifications and world-class quality
standards.
This indoor enabler enhances the capabilities of your Thuraya handset to meet
your communication requirements, both in the home and in the office.
When a Thuraya handset is used with FDU-3500, the handset becomes a
communication center providing voice, fax and data communication.
The FDU-3500’s built-in battery charger allows users to charge your Thuraya
handset while using FDU.
(Please note that Thuraya handsets are available and sold separately from your
local Service Provider)
2. Package Contents
FDU-3500 package consists of the following items:
1. Do not connect FDU-3500 with other products such as PSTN or a general telephone line.
2. Please check the software version of the Thuraya handset. If the version is old, you may not be
able to dock your handset with FDU-3500. In this case, you must first upgrade the Handset
software by using the software provided on the CDROM included in the product gift box.
For more details on how to check the software version, please refer to the user’s guide of the
Handset product.
3. For a better performance of FDU-3500, it is recommended to replace with the provided battery.
Attention
FDU-3500 with an Auxiliary Handset AC/DC Power Adapter

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Satellite Antenna and Mounting Adapter Satellite Antenna Cable (25m)
GPS Antenna with Cable (25m)
Utility CD, USB Cable, RJ-11 Cable, FDU-3500
User’s Manual and Additional Battery
3. Installation Instructions
After unpacking, please make sure that FDU-3500 and all its accessories are fully
ready for installation. Please read the instructions carefully. If you encounter any
difficulty in installation, contact your Service Provider for assistance.
3.1. Antenna Installation
The FDU-3500 antenna set consists of the following components:
1. Satellite antenna with mounting adapter.
2. Satellite antenna cable to connect satellite antenna to FDU-3500 (25m).
3. GPS antenna with attached coaxial cable to connect to FDU-3500 (25m).

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3.2. Installing Satellite Antenna
The satellite antenna is a rectangular patch antenna, and is supplied with a
mounting adapter.
The mounting adapter also has a function to adjust the elevation angle.
1. Mount the antenna onto any suitable fixture (mounting pole or wall) on the
rooftop using the mounting brackets and bolts provided.
The antenna should be facing skywards in the direction of the Thuraya
satellite at the correct angle.
The angle can be adjusted using the angular information provided on the
mounting adapter.
(Details are provided in the antenna installation guide book.)
2. Fix the antenna in such a way that the connector at the base is accessible
when mounted.
3. Connect the coaxial cable (marked “Satellite Antenna Cable”) to the antenna
connector located at the base of the satellite antenna and tighten it properly
by turning it clockwise. Leave enough length for a small loop and secure the
rest of the cable using the cable ties.
4. Connect the other end of the satellite antenna cable to the satellite antenna
connector marked “SAT” on FDU-3500 at the side of the connectors.
5. Adjust the azimuth and the elevation angle of the antenna according to your
location so that the highest reception quality is achieved as indicated on the
LCD display. (Details are provided in the antenna in satellite guide book.)

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3.3. Installing GPS Antenna
The GPS antenna comes with attached coaxial cable to connect to the
FDU-3500 unit.
1. Find an appropriate location on the rooftop to mount the antenna.
Make sure the antenna has a clear view of the sky.
2. Mark locations of the “screw holders” on the surface/rooftop for fixing the
antenna.
3. Drill holes of adequate depth on the surface.
4. Keep the antenna in place so that the drilled holes and the screw holders
line up.
5. Fix the antenna securely using the screws provided.
6. Connect the free end of the attached cable to the GPS antenna connector
marked “GPS” on FDU-3500.
Maintain a distance of between 0.5 and 1 meter between GPS and satellite antenna.
3.4. External Accessories
FDU-3500 needs to have external accessories for full functionality. Please make
sure that you have the following components:
1. Thuraya handset with an active SIM card.
2. Extension phone.
3. Group 3 Fax machine for sending/receiving fax.
4. Personal Computer (PC) for data transfer and PC fax.
5. Fax software for PC fax.
Note
The RJ-11 cable should be 2-wire inner at both ends.
Note
4. Getting Started
FDU-3500 is intended to be used as a desktop or wall-mounted phone while the
Thuraya handset is docked. Slots are provided at the base of the unit to allow
FDU-3500 to be hooked securely to a wall. Interfaces for connecting external
equipments such as Group 3 Fax machine and PC are provided at the back side
of the unit.

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4.1. Connection Interface
4.2. Setting up FDU-3500
4.2.1. Fixing Docking part of FDU-3500
4.2. Setting up FDU-3500
FDU-3500 supports docking with the two types of Thuraya handset (SO-2510
and SG-2520).
Please check the type of Thuraya handset and then fix the docking position for
your FDU-3500.

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Switching from SG-2520 to SO-2510
If you want to use SO-2510 instead of SG-2520, you must follow the procedure
below to change the position of the docking area:
1. Release the fixing screw using Coin from the fixing hole of the docking
area located on the bottom of FDU-3500.
2. Place FDU-3500 in the correct orientation and then press the lower part of
the docking area slightly. Keep pushing it upward until it won’t move anymore.
3. Fasten the fixing screw using Coin again.
1. Release the fixing screw using Coin from the fixing hole of the docking area
located on the bottom of FDU-3500.
2. Place FDU-3500 in the correct orientation and then press the upper part of
the docking area slightly. Keep pushing it downward until it won’t move
anymore.
3. Fasten the fixing screw using Coin again.
When FDU-3500 is released by the manufacturer, its docking area is set for SO-
2510. If you want to use SG-2520, you must follow the procedure below to
change the position of the docking area.
Please be careful as the product may get damaged or broken if you use excessive force on it.
Note
Switching from SO-2510 to SG-2520

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4.2.2. Using FDU-3500 as a desktop item
To use FDU-3500 as a desktop item, find an appropriate location on your
desktop where you can easily access the unit. Make sure that you have a socket
outlet nearby for powering up FDU-3500.
4.2.3. Using FDU-3500 as a wall mounted unit
FDU-3500 can be fixed on the wall by using the brackets. Slots for brackets are
provided on the back of FDU-3500.
1. Find an appropriate location on the wall for placing FDU-3500 as a mounted
unit.
2. Place the bracket on the fixing location and mark the location of screw hole.
3. Place a suitable-length screw on the wall for mounting FDU-3500.
4. Change the direction of Handset holder to a wall-mounted unit.
5. Hook FDU-3500 to the bracket on the wall.
4.2.4. Connecting Satellite Antenna
1. Connect the coupler at the free end of the coaxial satellite antenna cable with
the connector marked “SAT” on FDU-3500.
This product contains a fan. To ensure the fan’s normal operation, do not install the unit in a
dusty area.
Note

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4.2.5. Connecting GPS Antenna
1. Connect the coupler at the free end of the coaxial GPS antenna cable to the
connector marked “GPS” on FDU-3500.
2. Tighten the connector by turning it clockwise.
4.2.6. Connecting FDU-3500 to Power Supply Adapter
Plug the Power Supply Adapter connector into the DC IN connector on FDU-3500.
Use the other end of the Power Supply Adapter to connect FDU-3500 to the main
power source.
1. Connect the DC plug of AC/DC power adapter to FDU-3500, and AC power
cord to AC/DC adapter.
2. Connect AC power to the external power source.
3. Switch on the power switch on FDU-3500. The power LED on FDU-3500
glows red indicating that the unit is powered and ready for use.
2. Tighten the connector by turning it clockwise.
The GPS antenna is an active antenna supplied with electrical power through the GPS
connector. If you connect a SAT antenna or a separate antenna to the connector of the GPS
antenna, it may affect the performance of FDU-3500. Therefore, when connecting an antenna
to it, you should check the connection handset carefully before connecting it to the antenna
connector.
Note

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You must have a phone unit and 2-wire RJ-11 cable to use this feature.
Note
Contact your Service Provider to check for fax service on the SIM card.
Note
To use USB interface, install the USB driver for FDU-3500 in the PC. USB driver is included
on the Utility CD which is provided with the product.
Contact your Service Provider to check for Data service on the SIM card.
Note
4.2.8. Connecting Group 3 Fax Machine to FDU-3500
FDU-3500 can be used for sending and receiving fax messages when connected
to a Group 3 Fax machine at the RJ-11 interface.
FDU-3500 includes two RJ-11 interfaces. Group 3 Fax machine should be
connected to the RJ-11 interface marked “FAX”.
1. Plug one end of the RJ-11 cable to the RJ-11 interface marked “FAX” on
FDU-3500.
2. Connect the other end of the RJ-11 cable to the Group 3 Fax machine.
4.2.9. Connecting a PC to FDU-3500 through USB port or DTE port
You can use your FDU-3500 for connecting to a PC through the USB interface or
DTE interface on FDU-3500.
1. Plug in one end of the USB cable (or Serial cable) to the USB port
(or COM port) of your PC.
2. Connect the other end of the USB cable (or Serial cable) to the USB interface
(or DTE interface) of FDU-3500.
4.2.7. Connecting Extension phone to FDU-3500
An extension phone can be connected to FDU-3500 at RJ-11 interface using an
RJ-11 cable.
FDU-3500 includes two RJ-11 interfaces. Extension phone should be connected to
the RJ-11 interface marked “EXT”.
1. Plug one end of the RJ-11 cable to the RJ-11 interface marked “EXT” on
FDU-3500.
2. Connect the other end of the RJ-11 cable to the RJ-11 interface of the phone.

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Ensure that the dust cap behind the Thuraya handset is removed before attempting to dock.
Note
4.2.10. Docking Thuraya Handset in FDU-3500
1. Place Thuraya handset with the display facing up.
2. Gently lower the Thuraya handset into the docking cradle provided on
FDU-3500 coupling the antenna hole with the antenna connector.
3. Thuraya handset display will show “Fixed Adapter” for a couple of seconds
if the handset has been docked successfully.
4. Ensure full signal strength on the display. (There should be maximum signal
strength in the display. If not, please inform the Service Provider.)
4.2.11. Undocking Thuraya Handset from FDU-3500
In FDU-3500, a locker device is installed for mechanical locking. Thuraya handset
will be undocked only when the locker is released.
First, find the status of FDU-3500 locker device. If the locker is locked, unlock it and
carry out the next step:
1. Allow the Thuraya handset to complete all the ongoing functions.
2. Press the Eject button to release Thuraya handset.

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When FDU-3500 is switched on, it will take up to ten seconds to reach the normal working condition.
FDU-3500 is functional only when Thuraya handset is docked. For all operations Thuraya handset
should be docked into FDU-3500.
Important
5.1. Receiving Voice Calls
Incoming calls to FDU-3500 are indicated by:
1. Ringing tone in the speakerphone and extension phone.
2. Flashing of the speakerphone LED on the top of FDU-3500.
You can accept incoming calls at the speakerphone, auxiliary handset, or extension
phone.
Accepting Calls from the Auxiliary Handset
Pick up the Auxiliary handset.
Accepting Calls from the Speakerphone
Press the Speakerphone button.
Accepting Calls from Extension Phone
Pick up the handset of the Extension phone.
The speakerphone LED will remain ON if the call was not answered.
Note
5. Receiving/Making Voice Calls
You can receive and make Voice calls using FDU-3500. Make sure all these
conditions are met before making or receiving a Voice call.
1. FDU-3500 is switched ON.
2. Thuraya handset is switched ON.
3. SIM card is valid.
4. The connections are fitted properly as shown in this manual.
5. Thuraya handset is docked in FDU-3500 and “Fixed Adapter” is shown in the
handset for a few seconds.
6. Adequate satellite signal strength is shown in the Thuraya handset display.
7. Adequate GPS location information is shown in the Thuraya handset display.

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5.2. Making Calls
You can use FDU-3500 to make outgoing calls. Make sure FDU-3500 is
activated before proceeding with the call.
Calling from the Speakerphone
Calls from Speakerphone can be made by:
1. Dial the destination number using Thuraya handset keypad.
2. Press Call button on Thuraya handset.
Calling from the Auxiliary Handset
Calls from auxiliary handset can be made by any of the following methods:
Method 1
1. Pick up the auxiliary handset.
2. Wait for the dial tone.
3. Dial the destination number using the Thuraya handset keypad.
4. Press call button on Thuraya handset.
Method 2
1. Dial the destination number using Thuraya handset keypad while the auxiliary
handset is on the cradle.
2. Pick up the auxiliary handset.
Calling from the Extension Phone
1. Pick up the handset of the Extension phone.
2. Wait for the dial tone.
3. Dial the destination number on the Extension phone keypad.
4. Press (or #) on the Extension phone keypad as the last digit.
To make a call from the Extension phone, you must dial (or #) as the last digit after the
destination number.
Note
5.3. Ending Calls
Ending a Speakerphone Call
Press the Speakerphone button.

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Ending Calls from Extension Phone
Place the Extension phone handset.
Ending a Private Call
Place the Auxiliary handset on FDU-3500.
5.4. Transferring Calls
Speakerphone to Auxiliary Handset (Conference call to privacy mode)
1. Pick up the Auxiliary handset. The call will be routed to the auxiliary handset.
Auxiliary Handset to Speakerphone (Privacy mode to conference call)
1. Press the Speakerphone button on FDU-3500.
2. Ensure speakerphone LED is blinking then place the Auxiliary handset on the cradle.
Speakerphone to Extension Phone
1. Pick up the Extension phone handset.
Extension Phone to Speakerphone
1. Press the Speakerphone button on FDU-3500.
2. Ensure Speakerphone LED is blinking, then place the extension phone on the cradle.
5.5. Volume Control
You can control the volume of the speakerphone, auxiliary handset and ringer tone
using the Volume Up and Volume Down button on FDU-3500. You can also control
the volume of the extension phone using the and # button on the extension phone.
Adjusting auxiliary handset volume
1. Pick up the auxiliary handset.
2. Press the Volume ‘Up’/Volume ‘Down’ button repeatedly to increase/decrease the
auxiliary handset volume as required.
Adjusting speakerphone volume
1. Switch ‘ON’ the speakerphone.
2. Press the Volume ‘Up’/Volume ’Down’ button repeatedly to increase/decrease
the speakerphone volume as required.

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Muting a speakerphone call
Press the Mute button on FDU-3500 once.
Adjusting ringer tone volume
1. Select the ringer tone of Thuraya handset using MMI(Only SO-2510)
2. Switch ‘ON’ the speakerphone.
2. Switch ‘ON’ the speakerphone.
3. Press the Volume ‘Up’/Volume‘Down’ button repeatedly to increase/decrease the
ringer tone volume as required.
Adjusting extension phone volume
1. Press the / # button repeatedly to increase/decrease the extension phone
volume as required.
5.6. Muting Microphone during Speakerphone Call
You can mute the microphone during a speakerphone call by pressing the Mute
button. You will be able to hear the caller at the other end, but he/she will not be
able to hear you.
Whenever a call is muted, the mute LED on FDU-3500 will glow steadily.
Note

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6. Receiving/Sending Fax Message
You can use FDU-3500 for receiving and sending fax messages. This can be done
either by a group 3 Fax machine connected to the RJ-11 interface or through a PC
connected at the USB or DTE interface of FDU-3500. For sending a fax through PC,
your PC should have appropriate PC Fax software installed.
6.1. Receiving/Sending Fax through Fax machine
6.1.1. Receiving Fax
1. Dock Thuraya handset in FDU-3500.
2. Switch ‘ON’ FDU-3500.
3. Switch on the group 3 Fax machine that is connected to the RJ-11 interface
marked ‘FAX’ on FDU-3500.
6.1.2. Sending Fax
1. Dock the Thuraya handset in FDU-3500.
2. Switch on the group 3 Fax machine connected at the RJ-11 interface of
FDU-3500 and place the fax sheet on the fax machine.
3. Switch ON FDU-3500.
4. Dial the destination number followed by “ ” (or “#”).
5. Press Fax start button.
A ring tone in the fax machine indicates an incoming fax call.
Note
To Un-mute the call
Press the mute button again.
If you pick up the auxiliary handset now, the call will be automatically unmuted and routed to
the auxiliary handset.
Note

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You can send/receive a fax through a PC connected to the USB or DTE interface
of FDU-3500.
6.2. Receiving/Sending Fax through PC
6.2.1. Receiving Fax
1. Dock Thuraya handset in FDU-3500.
2. Connect the PC to the USB or DTE interface of FDU-3500.
3. Switch ON FDU-3500.
4. Activate the fax software.
5. If there is no group 3 fax machine present at the RJ-11 interface of FDU,
incoming fax calls will be received by the PC connected at the USB or DTE
interface.
6.2.2. Sending Fax
1. Dock Thuraya handset in FDU-3500.
2. Connect the PC to the USB or DTE interface of FDU-3500.
3. Switch ON FDU-3500.
4. Invoke the PC fax software.
5. While configuring the fax software, select ‘fine’ as a resolution.
6. Enter the destination number. (e.g. 12345678)
7. Select the document/file to be sent.
8. Use the appropriate option in the fax software to send the fax.
While sending a fax through PC connected at the USB or DTE interface, the fax software
should be configured in the class 2.0 mode. When sending a fax through Quick Link or Hot
Fax, select “Thuraya Mobile Phone” or “Standard 19200 Modem” as a modem.
Note
To make a fax call from a Group 3 Fax machine, you must dial (or #) as the last digit after
the destination number.
Note
No need to dial “#” after the destination number while using fax on the PC.
Note

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7.1.1. Receiving Data Calls
The PC should be connected to FDU-3500 through USB or DTE interface.
To receive a data call on the PC appropriate data communication software should
be running, e.g. Hyper handset (default program available on Windows OS).
1. Dock Thuraya handset in FDU-3500.
2. Connect PC through USB or DTE interface.
3. Switch ON FDU-3500.
4. Invoke the data communication software.
5. You will hear a special signal tone in Thuraya handset when a data call is
coming through.
6. The data will be received by the communication software (Look up the S/W
guide book for the specific explanation).
7.1.2. Sending Data from PC
1. Dock Thuraya handset in FDU-3500.
2. Switch ON FDU-3500.
3. Invoke the data communication software in your PC.
4. Dial the destination number (e.g. ATDT 12345678)
5. Select the data file to be sent after call connection.
6. Use appropriate options in the data communication software to send the file
now. (Look up the S/W guide book for the specific explanation.)
7. Receiving/Sending Data Calls
You can use FDU-3500 to receive and make data calls. You can do this through a
PC connected at the USB or DTE interface. To receive/make data calls by a PC,
appropriate data communication software should be installed on the PC.
The baud rate of PC data communication software should be set up at 19200bps (Baud rate
of PC data communication software should be set to 19200bps both in sender and recipient’s
PC).
Note