Thuraya IP+ User manual

User Guide
ThurayaIP
Satellite Modem
Revision A.3
3500175-0001
PROPRIETARY NOTICE
All rights reserved. This publication and its contents are proprietary to Hughes
Network Systems, LLC. No part of this publication may be reproduced in any
form or by any means without the written permission of Hughes Network
Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband Unbound,
and Connect to the future are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.
Copyright © 2013 Hughes Network Systems, LLC

ii ThurayaIP Satellite Modem User Guide
Safety Information
For your safety and protection, read t is entire user guide before you
attempt to use ThurayaIP Satellite Modem. In particular, read t is
safety section carefully. Keep t is safety information w ere you can
refer to if necessary.
Warning Symbols Used in this Guide
T is section introduces t e various types of warnings used in t is
document to alert you to possible safety azards.
WARNING
Potential radio frequency (RF) azard. W ere you see t is
alert symbol and WARNING eading, strictly follow t e
warning instructions to avoid injury to eyes or ot er
personal injury.
WARNING
W ere you see t is alert symbol and WARNING eading,
strictly follow t e warning instructions to avoid personal
injury.
DANGER
Electric s ock azard: W ere you see t is alert symbol
and DANGER eading, strictly follow t e warning
instructions to avoid electric s ock injury or deat .

ThurayaIP Satellite Modem User Guide iii
Warnings for THURA AIP
Do not stand in front of the Antenna
T is device emits radio frequency energy w en in t e transmit
mode. To avoid injury, do not place ead or ot er body parts
in front of t e satellite antenna w en system is operational.
Maintain a distance of one meter away from t e front of
ThurayaIP’s antenna.
Properly ground the Antenna
Failure to properly ground t e optional external antenna may
result in severe personal injury or deat . Do not attempt to
ground t e optional external antenna unless you ave t e skills
to do so in accordance wit local electrical codes.
Do not operate during Electrical Storms
Operation of ThurayaIP during electrical storms may result in
severe personal injury or deat . Disconnect ThurayaIP from
computer and store unit indoors if lig tning is anticipated in
t e area of operation.
General
Handle your ThurayaIP wit care. T e enclosure is weat er
resistant per IEC 60529 IP55. However, do not submerge t e
unit or expose it to severe rainstorms. Avoid exposing your
ThurayaIP to extreme ot or cold temperatures. T e operating
temperature range of ThurayaIP is -10ºC to +55ºC.
Avoid placing your ThurayaIP close to cigarettes, open flames
or any source of eat.
C anges or modifications to ThurayaIP not expressly approved
by Hug es Network Systems could void your aut ority to
operate t is equipment.
Use a soft damp clot only to clean your ThurayaIP.
To avoid impaired Modem performance, please ensure your
ThurayaIP’s antenna is not damaged or covered wit foreign
material like paint or labelling.
W en inserting t e SIM, do not bend t e SIM or damage t e
contacts in any way. W en connecting t e interface cables,
do not use excessive force.

iv ThurayaIP Satellite Modem User Guide
In the vicinity of blasting work and in explosive environments
Never use ThurayaIP w ere blasting work is in progress.
Observe all restrictions and follow any regulations or rules.
Areas wit a potentially explosive environment are often, but
not always, clearly marked. Do not use ThurayaIP w ile at a
petrol filling station. Do not use near fuel or c emicals.
Qualified service
Do not attempt to disassemble your ThurayaIP. ThurayaIP
does not contain consumer-serviceable components. Only
qualified service personnel may install or repair equipment.
Batteries and accessories
Use approved batteries (HNS P/N 3500108-0001) and
accessories only. Use of non-approved accessories may result
in loss of performance, damage to ThurayaIP, fire, electric
s ock or injury.
AC Mains power adapter (HNS P/N 3500114-0001) is for indoor
use only. It as an indoor operating temperature range of -
10ºC to +55ºC and provides an output voltage of 12 VDC.
T e storage capability of t e battery decreases w en
operated below 0ºC. If t e battery is c arged at too ig a
temperature, t is will be indicated on t e LCD display.
Battery Door
To ensure safety, ensure t at t e battery door is properly
closed and latc ed at all times during operation. To close t e
battery door, ook t e battery door tab under t e edge of t e
large opening in t e enclosure near t e data connector ports.
Firmly press t e battery door into t e opening. T e seal around
t e battery door s ould snugly fit between t e door and t e
enclosure wit no pinc points visible. Once a good seal as
been made, screw t e retaining fastener into t e enclosure
until and tig t.
Connecting devices
Never connect incompatible products. W en connecting
ThurayaIP to any ot er device, read t e device’s User Guide
for detailed safety instructions.

ThurayaIP Satellite Modem User Guide v
Pacemakers
T e various brands and models of cardiac pacemakers
available ex ibit a wide range of immunity levels to radio
signals. T erefore, people w o wear a cardiac pacemaker
and w o want to use a Satellite Modem s ould seek t e
advice of t eir cardiologist. If, as a pacemaker user, you are
still concerned about interaction wit ThurayaIP, we suggest
you follow t ese guidelines:
•Maintain a distance of 15 cm between ThurayaIP and
your pacemaker;
•Maintain a distance of one meter away from t e front
of ThurayaIP’s antenna;
•Refer to your pacemaker product literature for
information on your particular device.
If you ave any reason to suspect t at interference is taking
place, turn off your ThurayaIP immediately!
Hearing aids
Most new models of earing aids are immune to radio
frequency interference from Satellite Modems t at are more
t an 2 metres away. Many types of older earing aids may be
susceptible to interference, making it very difficult to use t em
near a Satellite Modem. S ould interference be experienced,
maintain additional separation between you and ThurayaIP.
INFORMATION TO USER
Hug es Network Systems, LLC, declares under our sole responsibility t at t e product Hug es 9103 Satellite IP Terminal
to w ic t is declaration relates, is in conformity wit t e following standards and/or ot er normative documents: ETSI
EN 301 681 , ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, IEC 60950-1. We ereby declare
t at all essential radio test suites ave been carried out and t at t e above named product is in conformity to all t e
essential requirements of R&TTE Directive 1999/5/EC.
T is device complies wit Part 15 of t e FCC Rules. Operation is subject to t e following two conditions: (1) T is
device may not cause armful interference, and (2) T is device must accept any interference received, including
interference t at may cause undesired operation.
T is equipment as been tested and found to comply wit t e limits for Class B Digital Device, pursuant to Part 15 of
t e FCC Rules. T ese limits are designed to provide reasonable protection against armful interference in a
residential installation. T is equipment generates and can radiate radio frequency energy and, if not installed and
used in accordance wit t e instructions, may cause armful interference to radio communications. However, t ere
is no guarantee t at interference will not occur in a particular installation. If t is equipment does cause armful
interference to radio or television reception, w ic can be determined by turning t e equipment off and on, t e user
is encouraged to try to correct t e interference by one or more of t e following measures.
•Reorient or relocate t e receiving antenna
•Increase t e separation between t e equipment and receiver
•Connect t e equipment into an outlet on a circuit different from t at to w ic t e receiver is connected
•Consult t e dealer or an experienced radio/TV tec nician for elp
Any c anges or modifications not expressly approved by t e party responsible for compliance could void t e user’s
aut ority to operate t e equipment.

vi ThurayaIP Satellite Modem User Guide
Contents
SAFET INFORMATION .................................................................................. II
W ARNING S YMBOLS U SED IN THIS G UIDE ............................................................... II
W ARNINGS FOR T HURAYA IP ................................................................................ III
CONTENTS ..................................................................................................... VI
INTRODUCTION .............................................................................................. 7
FIRST TIME SET-UP ........................................................................................... 7
U NPACKING ....................................................................................................... 7
S OFTWARE I NSTALLATION AND C ONFIGURATION ................................................... 2
S ETTING U P THE M ODEM ...................................................................................... 3
S TEP 1: SIM I NSERTION ..................................................................................3
S TEP 2: P OWER C ONNECTION AND B ATTERY C HARGING ..................................3
S TEP 3: O BTAIN I NITIAL GPS U SING T HE ThurayaIP .........................................3
S TEP 4: D ATA C ONNECTIONS ........................................................................4
S TEP : P OINTING TO T HE S ATELLITE .................................................................
QUICK REFERENCE ......................................................................................... 7
G LOBAL P OSITIONING S YSTEM O PERATION ........................................................... 7
S TORED GPS L OCATION ...............................................................................8
I NTEGRATED M AN M ACHINE I NTERFACE ( I MMI) ................................................... 8
C ONTROL B UTTONS ......................................................................................8
S TATUS /M ENU D ISPLAY .................................................................................9
N AVIGATION OF THE I MMI ............................................................................9
D ATA R ATE S ELECTION ................................................................................10
R ECEIVE S IGNAL S TRENGTH D ISPLAY .............................................................11
D ISPLAY I CONS ..........................................................................................12
W EB M AN M ACHINE I NTERFACE ( W MMI) S CREENS ............................................ 13
H OME S CREEN ...........................................................................................14
P ROPERTIES S CREEN ...................................................................................1
S TATISTICS S CREEN ......................................................................................16
C ONNECTION M ANAGEMENT S CREEN .........................................................17
S TATUS S CREEN ..........................................................................................17
S ETTINGS S CREENS ......................................................................................19
N ETWORK S ETTINGS S CREEN ........................................................................19
S ECURITY M ANAGEMENT S CREEN .................................................................21
L OGIN S ETTINGS S CREEN .............................................................................22
WLAN C ONFIGURATION S CREEN ................................................................22
WLAN S ECURITY S CREEN ...........................................................................23

ThurayaIP Satellite Modem User Guide vii
A DVANCED S ETTINGS S CREEN .....................................................................2
P OINTING S CREEN ......................................................................................27
R EMOTE A CCESS S CREEN ...........................................................................28
U PGRADING T HURAYA IP ................................................................................... 29
U PGRADING S OFTWARE ..............................................................................29
TROUBLESHOOTING ..................................................................................... 30
G ENERAL T ROUBLESHOOTING ............................................................................ 30
S TATUS C ODES .................................................................................................. 35
GLOSSAR .................................................................................................... 47
INDEX ........................................................................................................... 49
Introduction
Your ThurayaIP is a Satellite Modem t at
provides portable, ig -speed data
communications via satellite. Using
“Always On” tec nology, you can remain
connected to t e Internet w ile only
sending or receiving t e data t at you
need at speeds of up to 444kbits/s, just as
if you were sitting at your office desk.
ThurayaIP works wit your computer using
an Et ernet, USB or Wi-Fi connection. W ile
ThurayaIP operates very similarly to ot er
data modems t at you may be familiar wit , t ere are a few important
operating differences to note. Please read t is user guide carefully to
understand all t e aspects of operating your ThurayaIP.
First Time Set-Up
T is section guides you t roug t e process of setting up and
configuring your ThurayaIP for t e first time. T e steps presented s ould
be followed in t e order given. W en you are finis ed, your computer
and modem will bot be set up and ready to use.
Unpacking

2 ThurayaIP Satellite Modem User Guide
Unpack t e modem and accessory box items.
ThurayaIP Satellite Modem
AC Mains Power Adapter and cable (100 – 240V AC)
Universal AC power plug travel adapter
Rec argeable Lit ium Ion Battery pack
Et ernet cable (do not use cross-over cable)
USB cable
CD ROM
User Guide (t is document)
Your Service Provider will supply a Subscriber Identification Module (SIM).
Software Installation and Configuration
Your PC must support an Et ernet, USB or Wireless LAN interface to
operate wit ThurayaIP.
T e CD ROM contains USB drivers for Windows 2000, XP, Vista and MAC
OS10.3 and later operating systems. If you intend to use t e ThurayaIP
wit a USB connection, please insert t e CD ROM into t e computer
and follow t e instructions to install t e USB driver. MAC users will also
need to carry out t e following steps after t e USB driver install
completes:
1) plug in USB cable
2) Select Apple Menu->System Preferences on t e MAC
3) Go to "Network"
4) A new network port s ould t en be recognised
Note: You must verify t at t e proxy server settings in your
browser are disabled. For Microsoft Internet Explorer, select
Tools / Internet Options / Connections / LAN Settings and
unc eck t e box labelled ‘Use a proxy server for your LAN’.
For Firefox, go to Advanced Preferences and select ‘Direct
connection to t e Internet’. W en complete please close
your browser.
DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOX
ON RETURN TO YOUR OTHER INTERNET CONNECTION.

ThurayaIP Satellite Modem User Guide 3
Setting Up the Modem
T ere are five basic steps to getting your
Modem up and running:
Step 1: SIM insertion
Step 2: Power Connection and
Battery C arging
Step 3: Obtain Initial GPS Fix using t e ThurayaIP
Step 4: Data Connections
Step 5: Pointing to t e Satellite
S TEP 1: SIM I NSERTION
1. Unpack t e modem and accessories. Your service provider will ave
provided you wit a SIM card.
2. Insert SIM provided by your Service Provider into
t e SIM older inside t e battery compartment as
s own. SIM Insertion Orientation
3. To close t e battery door, ook t e battery door
tab under t e edge of t e large opening in t e
enclosure near t e data connector ports. Firmly
press t e battery door into t e opening. T e seal around t e battery
door s ould snugly fit between t e door and t e enclosure wit no
pinc points visible. Once a good seal as been made, screw t e
retaining fastener into t e enclosure until and tig t.
S TEP 2: P OWER C ONNECTION AND B ATTER C HARGING
1. T e ThurayaIP s ips wit t e battery preinstalled; owever, if
needed, install t e battery in t e compartment pictured in Step 1.
2. Plug in Power cable and c arge t e battery for at least t ree ours.
DC Power Jack
S TEP 3: O BTAIN I NITIAL GPS U SING T HE ThurayaIP
1. Put t e ThurayaIP outside on a flat surface wit a clear view of t e
sky away from building, trees and ot er obstructions.
2. Power up Satellite Modem by pressing t e Power button.
3. Once powered up, ThurayaIP will automatically attempt to locate
itself using GPS. T is may take up to five minutes. T e small GPS
satellite icons on t e display (s aded area in t e picture below)

4 ThurayaIP Satellite Modem User Guide
s ow ow many GPS satellites are in view at any given time. You
need all t ree satellite icons to be on solidly to obtain a GPS fix. If
any are missing or flas ing t en t e GPS signal is being blocked.
GPS Satellite Icon Location on Display
W en t e GPS icon stops flas ing t en ThurayaIP as successfully
updated its GPS position.
S TEP 4: D ATA C ONNECTIONS
Connect the ThurayaIP to your PC using
Et ernet or USB. It is also possible to connect
using t e wireless LAN facility, but use one of
t e wired connections for t e first time setup.
Data Connections
E THERNET
Connect t e Et ernet cable to your laptop’s network interface and
insert t e ot er end of t e connector into t e ThurayaIP.
Note: Any Et ernet cable can be used to connect t e laptop
and modem as long as it is less t an100 meters in lengt .
USB
You will first need to install t e USB driver from t e CD ROM following t e
instructions in t e Software Installation and Configuration section above.
Next, connect t e USB cable to your laptop’s USB interface and insert
t e ot er end of t e connector into t e ThurayaIP.
USB and Ethernet Data Connection Locations