Thuraya IP+ User manual

User Guide
Thuraya IP+
Satellite Modem
Revision A
3500799-0001
PROPRIETARY NOTICE
All rights reserved. This publication and its contents are proprietary to Hughes
Network Systems, LLC. No part of this publication may be reproduced in any
form or by any means without the written permission of Hughes Network
Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband Unbound, and
Connect to the future are trademarks of Hughes Network Systems, LLC. All
other trademarks are the property of their respective owners.
Copyright © 2013 Hughes Network Systems, LLC

Thuraya IP+ Satellite Modem User Guide i
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Safety Information
For your safety and protection, read this entire user guide before you attempt to use
Thuraya IP+ Satellite Modem. In particular, read this safety section carefully. Keep this
safety information where you can refer to if necessary.
Warning Symbols Used in this Guide
This section introduces the various types of warnings used in this document to alert
you to possible safety hazards.
WARNING
Potential radio frequency (RF) hazard. Where you see this alert
symbol and WARNING heading, strictly follow the warning
instructions to avoid injury to eyes or other personal injury.
WARNING
Where you see this alert symbol and WARNING heading, strictly
follow the warning instructions to avoid personal injury.
DANGER
Electric shock hazard: Where you see this alert symbol and
DANGER heading, strictly follow the warning instructions to avoid
electric shock injury or death.

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WARNINGS FOR THURAYA IP+
Do not stand in front of the Antenna
This device emits radio frequency energy when in the transmit mode. To
avoid injury, do not place head or other body parts in front of the satellite
antenna when system is operational. Maintain a distance of one meter
away from the front of antenna.
Properly ground the Antenna
Failure to properly ground the optional external antenna may result in
severe personal injury or death. Do not attempt to ground the optional
external antenna unless you have the skills to do so in accordance with
local electrical codes.
Do not operate during Electrical Storms
Operation of Thuraya IP+
during electrical storms may result in severe
personal injury or death. Disconnect Thuraya IP+
from computer and
store unit indoors if lightning is anticipated in the area of operation.
General
Handle your Thuraya IP+
with care. The enclosure is weather resistant
per IEC 60529 IP55. However, do not submerge the unit or expose it to
severe rainstorms. Avoid exposing your Thuraya IP+ to extreme hot or
cold temperatures. The operating temperature range of Thuraya IP+
is -
25ºC to +55ºC.
Avoid placing your Thuraya IP+
close to cigarettes, open flames or any
source of heat.
Changes or modifications to Thuraya IP+
not expressly approved by
Hughes Network Systems could void your authority to operate this
equipment.
Use a soft damp cloth only to clean your Thuraya IP+.
To avoid impaired Modem performance, please ensure your terminal’s
antenna is not damaged or covered with foreign material like paint or
labelling.
When inserting the SIM, do not bend the SIM or damage the contacts in
any way. When connecting the interface cables, do not use excessive
force.
In the vicinity of blasting work and in explosive environments
Never use Thuraya IP+ where blasting work is in progress. Observe all
restrictions and follow any regulations or rules. Areas with a potentially
explosive environment are often, but not always, clearly marked. Do not
use Thuraya IP+ while at a petrol filling station. Do not use near fuel or

Thuraya IP+ Satellite Modem User Guide iii
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chemicals.
Qualified service
Do not attempt to disassemble your Thuraya IP+. Thuraya IP+
does not
contain consumer-serviceable components. Only qualified service
personnel may install or repair equipment.
Batteries and accessories
Use approved batteries (Hughes P/N 3500496-0001) and accessories only.
Use of non-approved accessories may result in loss of performance,
damage to Thuraya IP+, fire, electric shock or injury.
AC Mains power adapter (Hughes P/N 3500411-0002) is for indoor use
only. It has an indoor operating temperature range of -25ºC to +55ºC
and provides an output voltage of 19 VDC.
The storage capability of the battery decreases when operated below 0ºC.
If the battery is charged at too high a temperature, this will be indicated
on the LCD display.
Battery
To ensure safety, ensure that the battery is properly installed and latched
at all times during operation. To install the battery, hook the battery tab in
the rectangular opening in the battery compartment. Firmly press the
battery onto the latch on the other side. The seal around the battery
should snugly fit between the battery and the enclosure with no pinch
points visible. A good seal is necessary to maintain the IP55 rating.
Connecting devices
Never connect incompatible products. When connecting Thuraya IP+
to
any other device, read the device’s User Guide for detailed safety
instructions.
Pacemakers
The various brands and models of cardiac pacemakers available exhibit a
wide range of immunity levels to radio signals. Therefore, people who
wear a cardiac pacemaker and who want to use a Satellite Modem should
seek the advice of their cardiologist. As a pacemaker user we suggest you
follow these guidelines:
Maintain a distance of 15 cm between Thuraya IP+ and your
pacemaker;
Maintain a distance of one meter away from the front of Thuraya
IP+’s antenna;
Refer to your pacemaker product literature for information on
your particular device.
If you have any reason to suspect that interference is taking place, turn off

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your Thuraya IP+ immediately!
Hearing aids
Most new models of hearing aids are immune to radio frequency
interference from Satellite Modems that are more than 2 metres away.
Many types of older hearing aids may be susceptible to interference,
making it very difficult to use them near a Satellite Modem. Should
interference be experienced, maintain additional separation between you
and Thuraya IP+.
INFORMATION TO USER
Hughes Network Systems, LLC, declares under our sole responsibility that the product Hughes 9104
Satellite IP Terminal to which this declaration relates, is in conformity with the following standards and/or
other normative documents: ETSI EN 301 444, ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17,
ETSI EN 301 489-20, IEC 60950-1. We hereby declare that all essential radio test suites have been carried
out and that the above named product is in conformity to all the essential requirements of R&TTE Directive
1999/5/EC and RoHS-2 Directive 2011/65/EU.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for Class B Digital Device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures.
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
Consult the dealer or an experienced radio/TV technician for help
Any changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.

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Contents
SAFETY INFORMATION ............................................................................................................. I
WARNING SYMBOLS USED IN THIS GUIDE ....................................................................................I
WARNINGS FOR THURAYA IP+..................................................................................................... II
CONTENTS....................................................................................................................................V
INTRODUCTION......................................................................................................................... 1
FIRST TIME SET-UP ...................................................................................................................... 1
UNPACKING .....................................................................................................................................1
SOFTWARE INSTALLATION AND CONFIGURATION ....................................................................2
SETTING UP THE MODEM ...............................................................................................................2
S TEP 1: SIM I NSERTION ...............................................................................................................2 
S TEP 2: P OWER C ONNECTION AND B ATTERY C HARGING ..................................................3 
S TEP 3: O BTAIN I NITIAL GPS U SING T HE T HURAYA IP+......................................................3 
S TEP 4: D ATA C ONNECTIONS ..................................................................................................3 
S TEP 5: P OINTING TO T HE S ATELLITE ......................................................................................3 
QUICK REFERENCE..................................................................................................................... 6
GLOBAL POSITIONING SYSTEM OPERATION................................................................................6
S TORED GPS L OCATION ...........................................................................................................6 
INTEGRATED MAN MACHINE INTERFACE (IMMI)........................................................................7
C ONTROL B UTTONS ..................................................................................................................7 
S TATUS /M ENU D ISPLAY ..............................................................................................................8 
N AVIGATION OF THE I MMI .......................................................................................................8 
D ATA R ATE S ELECTION .............................................................................................................8 
R ECEIVE S IGNAL S TRENGTH D ISPLAY .................................................................................... 10 
D ISPLAY I CONS ......................................................................................................................... 10 
WEB MAN MACHINE INTERFACE (WMMI) SCREENS ............................................................... 11
H OME S CREEN .......................................................................................................................... 12 
P ROPERTIES S CREEN ................................................................................................................. 13 
S TATISTICS S CREEN .................................................................................................................. 14 
C ONNECTION M ANAGEMENT S CREEN ................................................................................. 15 
S TATUS S CREEN ........................................................................................................................ 16 
S ETTINGS S CREENS ................................................................................................................... 17 
N ETWORK S ETTINGS S CREEN ................................................................................................ 17 
S ECURITY M ANAGEMENT S CREEN .......................................................................................... 19 
L OGIN S ETTINGS S CREEN ........................................................................................................ 20 
WLAN C ONFIGURATION S CREEN ....................................................................................... 21 
WLAN S ECURITY S CREEN ...................................................................................................... 22 
A DVANCED S ETTINGS S CREEN ............................................................................................... 23 
Pointing Screen....................................................................................................................... 25 
R EMOTE A CCESS S CREEN ........................................................................................................ 26 

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UPGRADING THURAYA IP+......................................................................................................... 27
U PGRADING S OFTWARE ......................................................................................................... 27 
TROUBLESHOOTING...............................................................................................................28
GENERAL TROUBLESHOOTING ................................................................................................... 28
STATUS CODES ............................................................................................................................. 31
GLOSSARY....................................................................................................................................40
SPECIFICATION..........................................................................................................................42
INDEX............................................................................................................................................44

Thuraya IP+ Satellite Modem User Guide 1
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Introduction
Your Thuraya IP+
is a Satellite Modem that provides
portable, high-speed data communications via satellite. Using
“Always On” technology, you can remain connected to the
Internet while only sending or receiving the data that you
need at speeds of up to 444kbits/s, just as if you were sitting
at your office desk. Thuraya IP+ works with your computer
using an Ethernet or Wi-Fi connection much like
commercially available wireless routers. Note that the Wi-Fi
Access Point in the Thuraya IP+ uses a separate subnet and DHCP server than the
wired Ethernet port. An internal router allows IP traffic to flow seamlessly between
the two subnets and out over the satellite link.
While Thuraya IP+ operates very similarly to other data modems that you may be
familiar with, there are a few important operating differences to note. Please read this
user guide carefully to understand all the aspects of operating your Thuraya IP+.
First Time Set-Up
This section guides you through the process of setting up and configuring your
Thuraya IP+ for the first time. The steps presented should be followed in the order
given. When you are finished, your computer and modem will both be set up and
ready to use.
Unpacking
Unpack the modem and accessory box items.
Thuraya IP+
Satellite Modem
AC Mains Power Adapter (100 – 240V AC)
AC Mains power cables (UK, EU, US and AUS)
Rechargeable Lithium Ion Battery pack
Ethernet cable (do not use cross-over cable)
User Guide (this document)
Your Service Provider will supply a Subscriber Identification Module (SIM).

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Software Installation and Configuration
Your PC must support an Ethernet or Wireless LAN interface to operate with the
Thuraya IP+.
Note: You must verify that the proxy server settings in your browser
are disabled. For Microsoft Internet Explorer, select Tools / Internet
Options / Connections / LAN Settings and uncheck the box labelled ‘Use
a proxy server for your LAN’. For Firefox, go to Advanced Preferences
and select ‘Direct connection to the Internet’. When complete please
close your browser.
DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOX
ON RETURN TO YOUR OTHER INTERNET CONNECTION.
Setting Up the Modem
There are five basic steps to getting your Modem up and running:
Step 1: SIM insertion
Step 2: Power Connection and Battery Charging
Step 3: Obtain Initial GPS Fix using the Thuraya IP+
Step 4: Data Connections
Step 5: Pointing to the Satellite
STEP 1: SIM INSERTION
1. Unpack the modem and accessories. Your
service provider will have provided you with a
SIM card.
2. Insert SIM provided by your Service Provider
into the SIM holder inside the battery
compartment as shown.
3. Now install the battery by hooking the battery tab in the rectangular opening in
the battery compartment and firmly pressing the battery onto the latch on the
other side. The seal around the battery should snugly fit between the battery and
the enclosure with no pinch points visible. A good seal is necessary to maintain
the IP55 rating of the terminal.