Tivic Health ClearUP User manual

Frequently Asked
Questions
Most people will find 7-10 treatment points
on each side of the face. The number of
treatment points may vary from person to
person and from day to day.
Yes. It’s okay if you don’t feel anything.
Microcurrent waves are working if the device
light is on and the unit is vibrating.
Some feel a slight pricking, tapping, or tingling
sensation. Some users feel no sensation other
than the vibration that indicates a treatment
point has been detected.
How many treatment points should I expect
to find?
The device vibrates but I don’t feel any
current. Is it working?
What does it feel like?
QUICK START GUIDE
Troubleshooting Tips
If unit does not vibrate:
• Check if unit is turned on. Do not press button
during treatment.
• Detach unit from charging cable for use.
• Make sure the metal tip stays in contact with
your face. A green light in the contact indicator
shows contact pressure is sucient.
• Moistening the face with water may improve
detection.
• Clean tip with wet wipes.
• Reboot the device.
MKT-021D
Metal Tip
Contact
Indicator
Power
Button
Charging Port
Battery Light
Comfort
Level Lights
Return
Electrode
Manufactured and distributed by:
Tivic Health Systems Inc., Hayward, CA 94545
Patented Technology
This product is for adults only.
©2022 Tivic Health Systems, Inc.
All Rights Reserved
(See reboot instructions in User Guide.)
Questions?
tivichealth.com
1-888-276-6888
customerservic[email protected]
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
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The “V” logo and “Tivic” logo are
trademarks of Tivic Health Systems, Inc.
We oer a 1-year limited warranty. Details
can be found in the User Guide. You can
read our full Shipping & Returns Policy at
Tivichealth.com or contact
customerservic[email protected]om
What are the warranty, refund, and
return policies?

Treat both sides of the face and then concentrate
on areas of pain.
Exact treatment points may vary
The total treatment
time is 5 minutes.
• Use mild pressure. Ensure metal portion of tip
remains in contact with your skin. Green Contact
Indicator light near tip indicates contact pressure
is sucient.
• You may feel nothing, a tingle, or a prickling
sensation.
• If sensation is too sharp, move tip to another
treatment point or change comfort level.
Use 2-4 times a day for 2-4 weeks for maximum
eectiveness. Research shows a reduction in
severity of symptoms with regular use.
Press button for ON.
Press and hold for OFF.
Do not press button
during treatment.
Start at the outside of your cheekbone. Place the
metal tip on your face using mild pressure.
NOTE: Before fi rst time use,
charge unit.
Turn Unit On
Touch
Glide
Hold
Stop
Continue
Repeat
Start on Level 1. Adjust according to your comfort
level. The dierence in levels does not impact
eectiveness. Press power button briefly to
change level.
BLINKS orange when low.
PULSES green SLOWLY while charging.
Turns SOLID green when charging is complete.
Please refer to the User Guide for complete instructions and labeling.
Basic Operating
Instructions
Move the tip VERY
SLOWLY inward along
cheek toward the nose.
STOP gliding when
the unit vibrates.
If device does not vibrate, see
troubleshooting tips on reverse.
Level 1 Level 3Level 2
Comfort Level Lights
Recommended Use
Tips for Use
Battery Light
The unit vibrates when it fi nds
a treatment point.
HOLD TIP ON
TREATMENT POINT
until vibration stops.
Once vibration stops
GLIDE SLOWLY along
the cheek moving towards
the nose, up and under the
brow to locate additional
treatment points.
Contact
Indicator
Comfort
Level Lights
Power
Button
1
2
STOP
1
1
5
min
Battery
Light