Telephone: 1-906-863-4401 www.toastmastercorp.com
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Ordering Ordering
rdering Information
All orders should specify quantity, model numbers, voltage, hinging (if applicable), shipping dates and
ship-to address. Orders are to be placed with:
Toastmaster: 5600 13th Street •Menominee, MI 49858
Phone: (906) 863-4401 •Sales Fax: (906) 863-5889 •Service Fax: (906) 863-6322
Freight Terms
F.O.B. Menominee, MI with freight pre-paid and added to invoice. Weight may vary due to packing
material. Shortage and damage claims must be filed by consignee with the delivering carrier. The carrier
must be notified of concealed damage by consignee immediately upon delivery. All discrepancies,
shortages, overage, damage or damaged cartons should be indicated on carriers’ freight bills. Please save
all cartons, crates and interior packaging until inspection has been made by delivering carrier.
Return Goods Policy
1. DAMAGES AND S ORTAGES
A. Inspect your shipments immediately. The transportation company is responsible for the
merchandise while it is in transit to you.
B. If there is a shortage or damage to your shipment, action must be taken by you to notify carrier
within 48 hours of receipt of shipment to assure approval of claim. It is the duty and
responsibility of the delivering carrier to give you a written report of such shortage or damage
following notification.
C. For visible shortage or damage do not accept delivery unless the condition is noted on your
copy of the freight bill and signed by the driver. If damaged and unacceptable, please advise
the carrier of this and also notify Toastmaster.
D. CONCEALE AMAGE: If the damage is concealed, notify the carrier within 48 hours by phone
and in writing, asking them to send their agent to complete an inspection report. Retain all
cartons and merchandise for their inspection report and claim approval.
E. It is critical that you file a written claim with the carrier within 48 hours of receipt of shipment for
any shortage or concealed damage. Enclose with your claim:
1. Carrier’s Inspection Report, 2. Paid freight bill, 3. Original or Certified Copy of Invoice
2. RETURNS
Goods may not be returned without prior approval from Toastmaster. In order for merchandise
to be returned, it must be in the original carton and unopened. Product must be less than six
months old from date of invoice.
Special merchandise built to a buyer’s specification may not be returned.
Returned goods must be shipped to Toastmaster prepaid and will credited at invoice less 30%
restocking charge. The restocking charge will be reduced to 20% if a replacement unit is ordered.
ALL CARTONS RETURNED MUST BE MARKED WIT RETURN AUT ORIZATION NUMBER.
MULTIPLE CARTONS MUST EAC BE MARKED WIT T E RETURN AUT ORIZATION NUMBER.
3. SPECIAL ORDER EQUIPMENT
Orders for non-stock equipment built to a buyer’s specification will be subject to a 50% charge
to the dealer in the event of cancellation.
All Toastmaster equipment is either NSF or ETL Sanitation approved.
