TomTom GO User manual

TomTom GO Mobile
Reference Guide

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Contents
Welcome to navigation with TomTom 5
Get going 6
Starting the app...................................................................................................................................6
Language.............................................................................................................................................6
Sending information to TomTom.........................................................................................................6
About TomTom services .....................................................................................................................7
Updating your GO Mobile app.............................................................................................................7
Maps....................................................................................................................................................7
GPS reception.....................................................................................................................................8
Installing in your car ............................................................................................................................8
Closing or running in the background .................................................................................................8
Getting help.........................................................................................................................................8
Planning a route to an address using search......................................................................................9
Planning a route using the map.........................................................................................................10
Free Navigation and Unlimited Navigation 13
Using your Free Navigation...............................................................................................................13
Driving with Free Navigation .............................................................................................................13
Upgrading to Unlimited Navigation....................................................................................................13
Existing Unlimited Navigation subscription .......................................................................................14
What's on the screen 15
The map view....................................................................................................................................15
The guidance view ............................................................................................................................16
The route bar.....................................................................................................................................18
Rotating your device..........................................................................................................................18
Advanced Lane Guidance.................................................................................................................19
Time-dependent speed limits............................................................................................................19
Using gestures 20
Using gestures...................................................................................................................................20
Main Menu 21
Navigation buttons.............................................................................................................................21
Other buttons.....................................................................................................................................22
Volume control...................................................................................................................................23
Using Quick Search 24
About search .....................................................................................................................................24
Planning a route to a POI using search ............................................................................................24
Entering search terms.......................................................................................................................26
Working with search results ..............................................................................................................27
About postcodes................................................................................................................................29
About mapcodes................................................................................................................................29
List of POI type icons ........................................................................................................................29

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Planning a route 34
Planning a route to an address using search....................................................................................34
Planning a route to a city centre........................................................................................................36
Planning a route to a POI using search ............................................................................................37
Planning a route using the map.........................................................................................................39
Planning a route using My Places.....................................................................................................40
Planning a route to a contact using search.......................................................................................41
Planning a route using a contact.......................................................................................................43
Planning a route using coordinates...................................................................................................44
Planning a route using a mapcode....................................................................................................45
Planning a route in advance..............................................................................................................46
Finding a car park..............................................................................................................................48
Finding a petrol station......................................................................................................................50
Changing your route 53
The Current Route Menu...................................................................................................................53
Types of route....................................................................................................................................54
Route features...................................................................................................................................54
Adding a stop to your route from the current route menu .................................................................54
Adding a stop to your route using the map .......................................................................................55
Deleting a stop from your route.........................................................................................................55
Reordering stops on a route..............................................................................................................55
My Routes 56
About My Routes...............................................................................................................................56
Saving a route ...................................................................................................................................56
Navigating using a saved route.........................................................................................................56
Adding a stop to a saved route using the map..................................................................................57
Deleting a route from My Routes.......................................................................................................58
Traffic 59
About TomTom Traffic.......................................................................................................................59
The route bar.....................................................................................................................................59
Looking at traffic on the map.............................................................................................................60
Looking at traffic on your route..........................................................................................................61
Traffic incidents .................................................................................................................................62
Speed Cameras 63
About speed cameras .......................................................................................................................63
Speed camera warnings....................................................................................................................63
Changing the way you are warned....................................................................................................65
Reporting a new speed camera ........................................................................................................65
Confirm or remove a mobile speed camera......................................................................................65
Updating locations for cameras and hazards....................................................................................66
Danger Zones 67
About danger zones and risk zones..................................................................................................67
Danger zone and risk zone warnings................................................................................................67
Changing the way you are warned....................................................................................................68
Reporting a risk zone ........................................................................................................................68
Updating locations for danger zones and risk zones ........................................................................69

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My Places 70
About My Places................................................................................................................................70
Setting your home location................................................................................................................70
Changing your home location............................................................................................................70
Your contacts in My Places...............................................................................................................71
Adding a location from My Places.....................................................................................................71
Add a location to My Places from the map........................................................................................71
Adding a location to My Places using search....................................................................................72
Deleting a recent destination from My Places...................................................................................72
Deleting a location from My Places...................................................................................................72
Settings 73
Appearance.......................................................................................................................................73
Arrival information panel ..............................................................................................................73
Voices................................................................................................................................................74
Maps..................................................................................................................................................74
Route Planning..................................................................................................................................75
Sounds and Warnings.......................................................................................................................76
Speed camera warnings ..............................................................................................................76
Safety warnings............................................................................................................................76
Units ..................................................................................................................................................77
Run in background ............................................................................................................................77
MyTomTom account..........................................................................................................................77
System...............................................................................................................................................78
Getting Help 79
Help ...................................................................................................................................................79
Product certification 80
Finding product certification information on your app .......................................................................80
Addendum 81
Copyright notices 83

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This Reference Guide explains all you need to know about your new TomTom GO Mobile navigation
app.
The Get going chapter is a great place to start. You'll learn all about starting up, setting up and
planning your first route, and you'll see a quick introduction to TomTom services, which includes
Traffic, Speed Cameras and Danger Zones. To help you avoid traffic delays and get to your
destination quicker, you can use TomTom services even on the routes you drive every day.
For information about what you see in the app, go to:
What's on the screen
Using gestures
Main menu
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app
name from the list or enter a search term.
We hope you enjoy reading about and, most importantly, using your new GO Mobile app!
Welcome to navigation with TomTom

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Starting the app
GO
Tap this button on your device to start the GO Mobile app.
Starting the app for the first time
When you start the GO Mobile app for the first time, select Get Started to open the app. You see the
following screens:
Tour - These screens show you the main features of the app. Read the screen, then swipe to
move to the next screen. On the last screen, select Next to exit the tour.
Download a Map - You are asked if you want to download a new map. Select the map you want
to use. You can download other maps at any time.
Your Information - You are asked if you want to send your information to TomTom. If you choose
not to send your information, you can still plan routes but you cannot use TomTom services.
Select Yes to send your information.
The map view.
The app has been started before
If you have started the app before, you see the map view.
If the app was in the background, you see the last screen you were looking at.
Language
The language used for buttons and menus in the GO Mobile app is the same as the language you
selected in your device settings.
If you change the device language, the voice used for spoken directions and other route instructions in
the GO Mobile app might not be compatible with the new device language. Go to voices in the
Settings menu and download a compatible voice.
Important: Some voices are large files that can take a long time to download. To prevent high data
charges we advise you to download a voice using a WiFi connection.
Sending information to TomTom
When you first start the GO Mobile app or you have reset the app, you are asked for permission to
send your location to TomTom and to send information about how you use the app. We use your
location to provide TomTom services near you and along your route, and to keep your map up-to-date.
We learn how you use the app so we can continually improve.
You can read more about how we use your information by selecting More information in the Send
information settings screen.
You can choose which information you share in System in the Settings menu.
Get going

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Note: If you choose not to send location information to us, you will no longer receive our services.
This is because services need to send the location of your device to TomTom in order to receive the
traffic information related to where you are. The end date of your subscription remains the same,
even if you do not send this information to us.
Additional information
If you think that your information is not being used for the purpose for which you have provided it to
TomTom, contact us at tomtom.com/support.
You can find current and more detailed information at tomtom.com/privacy.
About TomTom services
TomTom services give you real-time information about traffic and speed cameras or danger zones on
your route. To help you avoid traffic delays and get to your destination quicker, you can use TomTom
services even on the routes you drive every day.
When your device is connected to the Internet, the GO Mobile app is always connected to TomTom
services - you don't have to do anything to activate TomTom services.
When you have used all your Free Kilometres or Free Miles, TomTom services still shows real-time
information on the map view. When you start driving, the app blocks the screen so you that can't use it
when driving. You must upgrade to Unlimited Navigation to use TomTom services again, or wait until
the next month to use Free Navigation.
Note: TomTom services are not available in all countries or regions, and not all services are
available in all countries or regions. For more information on available services in each region, go to
tomtom.com/services.
Important: To use TomTom services you need a continuous data connection (GPRS, EDGE, UMTS
or CDMA). Your mobile operator may charge you for using a wireless data connection.
Updating your GO Mobile app
You can let your GO Mobile app be updated automatically, or you can manually check for an update
by going to the Google Play Store.
Remember to download the latest version of this guide from tomtom.com/downloads.
Maps
When you start the GO Mobile app you have to download a map. Choose a map from the list of maps
shown for your current location. You can select All Maps to see a list of all the maps that are
available.
Tip: Some maps are very large. If you don't have much space on your device, choose a map that
covers only the area you need.
Select a map, then select Download to download the map.
Important: A map is a large file that can take a long time to download. To prevent high data charges
we advise you to download a map using a WiFi connection. Once downloading has started, you must
download the complete map before you can use the GO Mobile app.
When the download is complete, select OK to start the GO Mobile app.

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Map updates
If a map update is available, select Download to download the update. Select Skip version to
continue using the old map. You can choose to download the next map release when it is available.
Select Ask me later to be informed about the current map update when you next start the GO Mobile
app.
GPS reception
When you first start the GO Mobile app, it may need a few minutes to find your GPS position and show
your current location on the map. Make sure you have GPS activated on your device.
Tip: The GPS settings are in the device's Settings app.
In areas where GPS reception is not possible, such as tunnels, your location may not be accurate.
Important: The GO Mobile app cannot give you route instructions until it has received location data.
Some devices need a data connection to obtain a GPS location.
If your device has no GPS reception, the GO Mobile app uses positioning information from WiFi
networks or mobile phone towers. This information is used for route planning and to determine your
approximate location.
Installing in your car
Only use an approved mount to hold your device when you are using it in your car. A range of
accessories to hold devices are available from tomtom.com/accessories.
Be careful where you install your device in your car. The device shouldn't block or interfere with any of
the following:
Your view of the road.
The controls in your car.
Your rear-view mirrors.
The airbags.
You should be able to reach the device easily without leaning or stretching.
Closing or running in the background
You can choose to continue running the GO Mobile app when it is in the background, or you can let
your device pause the GO Mobile app in the background when another app is started.
If the app is running in the background and you are driving on a planned route, you continue to hear
driving instructions.
Important: You still use your free miles when the app is running in the background.
If the app is paused in the background for a long time your device eventually closes the app.
To close the GO Mobile app yourself, return to the map view or guidance view then press your
device's back button. Select Close to close the app.
Getting help
You can get further help by going to tomtom.com/support.
For warranty and privacy information, go to tomtom.com/legal.

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Planning a route to an address using search
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to an address using search, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
You can search for an address, town, city, postcode or mapcode.
Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a postcode,
then leave a space and then type in the house number. For example, "1017CT 35". For other
countries, postcodes are area-based and will give you a list of matching cities, towns and streets
in your search results.
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search is
done, for example, to being along the route or in a city.
4. As you type the address, suggestions based on what you have entered are shown in columns.
You can continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.

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Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
5. Select an address suggestion.
6. Enter the house number if you have one and haven't entered it already.
Tip: If you enter a house number that is not found, then the number appears red. The nearest
house number that is found is shown in the Drive button. You can enter a new house number, or
you can select Drive to drive to the nearest house number.
7. Select Drive.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using the map
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.

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To plan a route using the map, do the following:
1. Move the map and zoom in until you can see the destination that you want to navigate to.
2. When you have found your destination on the map, select it by pressing and holding the screen for
about one second.
A pop-up menu shows the nearest address.
3. To plan a route to this destination, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.

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Tip: You can use the location you selected in other ways, such as adding it to My Places, by
selecting the pop-up menu button.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.

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Using your Free Navigation
Free navigation on the TomTom GO Mobile app has the same features as unlimited navigation,
including TomTom Traffic, Speed Cameras and Danger Zones - you can even download any map you
want.
When you first install the the app you receive some free kilometres or miles and a one-time bonus
amount of kilometres or miles. Any unused bonus kilometres or miles at the end of the first month will
be transferred to the next month. At the start of every subsequent month you receive 75 free
kilometres (xx miles). These monthly free kilometres or miles are not transferred to the next month.
In the main menu, you can see how many free kilometres or miles you have remaining.
Note: You see kilometres or miles depending on what is used in your current location. You can
change between kilometres and miles by selecting Units in the Settings menu.
You use your free kilometres or miles when you are moving, even if you haven't planned a route. If
you don't want to use your free kilometres or miles, you must close the app.
If you are going to make longer journeys or use the GO Mobile app more frequently, upgrade to
unlimited navigation.
Driving with Free Navigation
If you are planning a route or driving, you might not have enough free kilometres or miles to reach your
destination. Even if you had enough free kilometres or miles when you planned your route, changing
traffic conditions may cause the GO Mobile app to find a quicker route that is longer than your original
route.
A message is shown on the screen if you don't have enough free kilometres or miles to reach your
destination.
Upgrade to unlimited navigation to make sure you can navigate all the way to your destination.
Upgrading to Unlimited Navigation
Upgrading to Unlimited Navigation means that you can use the TomTom GO Mobile app for all of your
journeys, every day.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for extra
roaming charges while using TomTom services.
To upgrade to Unlimited Navigation, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select the Upgrade button.
3. Select the duration that you want to use unlimited navigation.
Free Navigation and Unlimited Naviga-
tion

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4. Create a new MyTomTom account, or log in to your existing MyTomTom account.
Important: Take care when choosing a country during account creation. The correct country is
needed if you make a purchase from TomTom and it cannot be changed after the account has been
created.
Note: If you have a MyTomTom account for a TomTom navigation device, you cannot use that
account for the GO Mobile app. You must open a new account for your app.
For more information on MyTomTom accounts, go to tomtom.com/mytomtom.
Your purchase is completed in the GO Mobile app. If payment is successful, Unlimited Navigation
starts within a few minutes.
Any Free Navigation kilometres or miles that you haven't used are stored for you. You can use the
stored kilometres or miles again when your Unlimited Navigation subscription has expired.
Existing Unlimited Navigation subscription
If you reinstalled the GO Mobile app on your device and you already have an Unlimited Navigation
subscription, select MyTomTom Account in the Settings menu and log in to your MyTomTom
account again.

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The map view
The map view is shown when you have no planned route. Your actual location is shown as soon as
your device has found your GPS location.
You can use map view in the same way as you might look at a traditional paper map. You can move
around the map using gestures, and zoom using the zoom buttons.
Important: Everything on the map is interactive including the route and the map symbols - try
selecting something and see what it does!
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the item
to open the menu. To select a location on the map, select and hold the location until the pop-up
menu opens.
The map shows your current location and many other locations such as your My Places locations.
If you have not planned a route the map is zoomed out to show the area around your location.
If you have planned a route, your complete route is shown on the map. You can add stops to your
route directly from the map. When you start to drive, the guidance view is shown.
What's on the screen

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1. Back button. This button returns the map to an overview of your whole route or, if no route is
planned, moves the map to put your current location at the centre.
2. Switch view button. Select the switch view button to change between the map view and the
guidance view. When in map view, if you are driving, the small arrow rotates to show you your
current driving direction, with north being up.
3. Zoom buttons. Select the zoom buttons to zoom in and out.
4. Current location. This symbol shows your current location. Select it to add it to My Places or
search near your current location.
Note: If your device cannot find your location using GPS or other methods, the symbol appears
grey.
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu button
to show options for the location, or select the drive button to plan a route to the location.
6. Main Menu button. Select the button to open the Main Menu.
7. Map symbols. Symbols are used on the map to show your destination and your saved places:
Your destination.
Your home location. You can set your home location in My Places.
A stop on your route.
A location saved in My Places.
Select a map symbol to open the pop-up menu, then select the menu button to see a list of actions
you can take.
8. Traffic information. Select the traffic incident to display information about the traffic delay.
9. Your route, if you have planned a route. Select the route to clear it, change the route type, add a
stop or save changes to your route.
10. Speed cameras on your route. Select a speed camera to display information about that camera.
11. Route bar. The route bar is shown when you have planned a route.
The guidance view
The guidance view is used to guide you along the route to your destination. The guidance view is
shown when you start driving. You see your current location and details along your route, including 3D
buildings in some cities.
The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of
travel, change the 2D and 3D default settings.
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view
button to change to the map view and use the interactive features.

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When the app starts after it was turned off and you have a route planned, you are shown the map view
with your planned route.
1. Switch view button. Select the switch view button to change between the map view and the
guidance view.
2. Zoom buttons. Select the zoom buttons to zoom in and out.
Tip: On most devices you can also pinch to zoom in and out.
3. Instruction panel. This panel shows the following information:
The direction of your next turn.
The distance to your next turn.
The name of the next road on your route.
Lane guidance at some junctions.
4. Route symbols. Symbols are used on your route to show your starting location, your stops, and
your destination.
5. Main Menu button. Select the button to show the Main Menu.
6. Speed panel. This panel shows the following information:
The speed limit at your location.
Your current speed. If you drive more than 5 km/h or 3 mph over the speed limit the speed
panel turns red. If you drive less than 5 km/h or 3 mph over the speed limit the speed panel
turns orange.
The name of the street you are driving on.
7. Current location. This symbol shows your current location.

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Note: If your device cannot find your location using GPS or other methods, the symbol appears
grey.
8. Route bar. The route bar is shown when you have planned a route.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the top,
and a bar with symbols underneath.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
The arrival information panel shows the following information:
The estimated time that you will arrive at your destination.
The length of time to drive to the destination from your current location.
A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus (+)
or a minus (-) sign and the time difference in hours and half hours in
the arrival information panel. The estimated time of arrival is the local
time at your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
The bar uses symbols to show the following information:
The next two stops on your route.
Petrol stations that are directly on your route.
TomTom Traffic.
TomTom Speed Cameras and Danger Zones.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a speed camera.
The total time delay due to traffic jams and other incidents on your route,
including information provided by IQ Routes, is shown above the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route.
Note: To make the route bar more readable some incidents may not be shown. These incidents will
always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Rotating your device
You can use your device in a landscape or a portrait position. You might find it easier to search for
something with the device in the portrait position, but drive to your destination with the device in the
landscape position.
When you turn your device to a portrait position, some parts of the screen appear in a different place.
Here are some examples:
The route bar stays on the right, but the arrival information panel is shown in a bar across the top
of the screen.

19
The search results only shows one column. Swipe left or right to show another column.
You can rotate your device at any time.
Advanced Lane Guidance
Note: Lane guidance is not available for all junctions or in all countries.
Advanced Lane Guidance helps you prepare for motorway exits and junctions by showing the correct
driving lane for your planned route.
As you approach an exit or junction, the lane you need is shown on the screen and in the instruction
panel.
Tip: To close the lane image, select anywhere on the screen or press the back button.
To turn lane images off, select the Settings button in the Main Menu, then select Appearance. Switch
off the Show previews of motorway exits setting.
Time-dependent speed limits
Some speed limits change depending on the time of day. For example, you may see the speed limit
near schools decrease to 40 km/h or 25 mph in the morning between 08.00 - 09.00 and in the
afternoon between 15.00 - 16.00. Where possible, the speed limit shown in the speed panel changes
to show these variable speed limits.
Some speed limits change depending on driving conditions. For example, the speed limit will decrease
if there is heavy traffic, or the weather conditions are bad. These variable speed limits are not shown
in the speed panel. The speed shown in the speed panel is the maximum speed limit allowed in good
driving conditions.
Important: The speed limit shown in the speed panel is only an indication. You must always obey the
actual speed limit for the road you are on and the conditions you are driving in.

20
Using gestures
You use gestures to control your device.
This Reference Guide explains which gestures to use throughout the guide but here is a complete list
of all the gestures you can use.
Double tap
Touch one finger on the screen twice in rapid succession.
Example of when to use this: Zooming in on the map.
Drag
Put one finger on the screen and move it across the screen.
Example of when to use this: Scrolling around in the map.
Flick
Flick the tip of a single finger across the screen.
Example of when to use this: Scrolling a big distance on the map.
Press and hold
Put one finger on the screen for more than 0.5 second.
Example of when to use this: Opening the pop-up menu for a place on the
map.
Pinch to zoom
Touch the screen with your thumb and a finger. Move them apart to zoom in
or move them together to zoom out.
Example of when to use this: Zooming in and out on the map.
Tip: Pinch to zoom isn't available on all devices. When pinch to zoom
isn't available on your device, use the zoom buttons to zoom in and out.
Tap or select
Tap a single finger on the screen.
Example of when to use this: Selecting an item in the Main Menu.
Tip: To open a pop-up menu for an item on the map, select and hold the
item until the menu opens.
Using gestures