TomTom GO Professional 6250 User manual

Getting a GPS signal on your navigation device
IMPORTANT: If your navigation device doesn't receive a GPS signal, you might be impacted
by the GPS Week Number Rollover. Click here for more information.
If your navigation device doesn't receive a GPS* signal, your driving view may appear grey,
your location icon may appear grey, or you may see an error message on the screen, depending
on which device you have. Note that even under optimal circumstances it can take a couple of
minutes for your device to receive a signal.
There are several possible causes for GPS issues. Follow the checklist below to find the solution
that works for you.
Your view is obstructed. If you are in a wooded area, near tall buildings or water it can
take longer than normal for your device to receive a GPS signal. Try moving to an area
with an open view of the sky if possible.
The software or QuickGPSfix file for your device needs to be updated. In order to
quickly receive a GPS fix, your device needs to have the latest software installed.
Connect to TomTom HOME or MyDrive Connect and download any software and
QuickGPSfix updates.
Detailed steps for devices that use MyDrive Connect
Detailed steps for devices that use TomTom HOME
If you have a connected device that receives TomTom Services through your Smartphone
or a built-in SIM card, you receive automatic updates for QuickGPSfix as soon as they
are available. For Smartphone Connected devices you need to connect to a compatible
Smartphone in order to receive updates.
You have moved to a different location since last using your navigation device. If you've
moved a significant distance, for instance by plane, since last using your navigation
device, it can take up to 45 minutes to receive a GPS fix.
Your navigation device is not working correctly and needs to be reset. In some cases, if
the software on your navigation device is not working as expected, you may need to reset
the device. See how to reset your device here. Note that it can take a little while after
resetting a device before you receive a GPS signal.
Connecting your phone for data, hands-free calls, and
smartphone messages
Click here to see which products/categories this applies to.

You can connect your iPhone or Android™ phone to your navigation device either with or
without the MyDrive app. To take advantage of all three features listed below, we recommend
that you connect using the MyDrive app. If you choose to connect without the app, you won't
have access to the smartphone messages feature. You also won't have access to TomTom
Services unless your mobile service provider allows Personal Hotspot/Bluetooth® Tethering.
Connect your phone to your navigation device to use these features:
TomTom Services
Receive real-time traffic information, speed camera updates and MyDrive using your phone’s
data connection. This feature uses approximately 7 MB of data per month.
Note: Smartphone Connected devices only. All other devices receive services via the built-in
SIM.
Hands-free calls
Receive and make calls on your navigation device. Get full access to your phone’s personal
assistant - Siri or Google Now™.
Smartphone messages
Receive SMS and messages from other smartphone apps on your navigation device. Messages
can be read aloud so you can keep your eyes on the road.
Note: iPhones or Android™ (5.0 or higher) smartphones only.
Click Android™ app or iPhone app for specific steps to connect using the MyDrive app. Click
Without app for connecting your phone without using the MyDrive app.

TomTom Traffic or LIVE Services isn't working
Click here to see which products/categories this applies to.
In some cases you may not be able to activate LIVE Services. The traffic bar stays grey.
Note: If you see an error message displayed on your device, please write it down, as you may
need this information later if contacting Customer Care.
How to solve this depends on the type of navigation device you have. Select your device type
from the list below:
GO 40, GO 50, GO 51, GO 60, GO 61, GO 400, GO 500, GO 600, GO 510, GO 610, Rider 410, Rider 400,
Rider 40, GO 5000, GO 6000, GO 5100, GO 6100, Trucker 5000, Trucker 6000, GO 520 Wi-Fi, GO 620 Wi-
Fi, Rider 500, Rider 550, GO 5200 Wi-Fi, GO 6200 Wi-Fi, GO PROFESSIONAL, VIA 53

To activate Traffic and Speed Cameras on your navigation device, do the following steps.
1. Make sure that information sharing is enabled on your navigation device.
2. Make sure that your device has a valid GPS signal. You should see your current positon on the
driving view.
3. Make sure your device is fully charged. A low battery may prevent your device from receiving
TomTom Services.
4. Make sure that you're in a country with TomTom Services coverage.
5. For Smartphone Connected devices, make sure your phone is compatible and connected to your
navigation device.
Note: TomTom Services are not available when your device is connected to your
computer.
6. If you see an error message when trying to use TomTom Services, do the following:
a. Select the Main Menu button then select TomTom Services.
b. Make sure that the Traffic service subscription is valid and activated.
7. If you are still not able to access your services, reset your device to factory settings.
Note: Resetting your device removes all your saved places and settings, including the
language, the voice, and the warning settings.
a. Select the Main Menu button in Map View or Guidance View to show the Main
Menu.
b. Scroll to the right of the screen and select the Settings button.
c. Scroll to the right of this menu and select System.
d. In the System menu, select Reset.
e. Select Reset again to confirm.
f. A warning screen appears to confirm the deletion of your saved places and settings.
Select Reset to confirm.
Your device resets and restarts.
g. To sync with MyDrive, log in to your TomTom account in the TomTom Services menu on
your device.
8. If you still cannot see TomTom Services on your navigation device, wait one hour then try to
connect again.
My device is connected to the computer, but nothing
happens.
Click here to see which products/categories this applies to.

You need to have MyDrive Connect installed on your computer in order to communicate with
your device. If you do not have MyDrive Connect installed, see How do I install MyDrive
Connect on my computer?
Make sure that your navigation device is connected
When you start up MyDrive Connect you see the name of your device and the connection status
on the main screen.
If your navigation device shows as not connected, check the connection between your navigation
device and your computer. more
Windows
Mac OS X
Reset your navigation device and make sure that your device is switched on before you connect
it to the computer.
[ show me how... ]
Connect your navigation device to a different USB port on your computer.
You should plug the USB connector directly into a USB port on your computer and not into a
USB hub or USB port on a keyboard or monitor.

We recommend that you always use the original USB cable provided with your device, however,
in rare cases the USB cable may have developed a fault. To test this, try connecting your device
using a different USB cable.
Make sure you are logged in as an 'Administrator' to ensure that you have sufficient rights to
connect new hardware to your computer.
Make sure you have the latest Service Pack for Windows installed.
Firewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect. It
may be necessary to configure your firewall and router to allow MyDrive Connect full access to
the internet.
If you are using MyDrive Connect on a business network, for example at your workplace, be
aware that your company may have restrictions and access policies that may prevent MyDrive
Connect from connecting to TomTom servers. Also, if you are using a public network, it could be
an unstable internet connection and could cause a download or an installation failure.
Navigation device not starting or displaying a cross
Click here to see which products/categories this applies to.
Your navigation device shows a spinning cogwheel or a spinning wheel and then a device with a
red cross on the screen when the TomTom software is not installed correctly.
First, you must reset your navigation device to see if that resolves the issue. [ show me how... ]
If your device does not start, follow the video or step-by-step instructions below.
Watch the video
Step-by-step instructions
1. Charge your device for at least 2 hours.
2. Make sure that you are using the latest version of MyDrive Connect.

3. Click the MyDrive Connect icon ( or or ) in the Windows notification area or
Apple menu bar and then click MyDrive Connect.
4. Connect the USB cable that came with your navigation device to your computer.
Important: Do not connect the USB cable to your navigation device yet.
Tip: You should plug the USB connector directly into a USB port on your computer and
not into a USB hub or USB port on a keyboard or monitor. Use ONLY the cable supplied
with your device. Other cables may not work. You cannot use the mount to connect your
device to your computer.
5. Switch on your navigation device.
6. Press and hold the On/Off button. Do not release the On/Off button when the device
restarts with a drum sound. Instead, keep holding the On/Off button until the device
shows a black screen with white text. Only release the On/Off button when you see that
screen. This can take 10 seconds or longer.
7. While the black screen with white text is displayed, press and fully release the On/Off button 3
times, quite quickly as in "1-2-3". Getting this timing right is one of the critical steps of this
process.
The screen goes black, and then after a few seconds the device reboots into recovery
mode. It shows a screen with a spinning cogwheel or wheel depending on which device
you have.
If you do not see a spinning cogwheel or wheel, turn off your device and start again from
step 6.

8. Quickly connect the USB cable to your navigation device. You need to connect the cable
while the spinning cogwheel or wheel is shown.
9. As soon as your device is connected to the computer MyDrive Connect starts restoring
the TomTom software on your device.
Do not disconnect your device.
You can check the progress in MyDrive Connect.

Critical: The recovery process can take between 5 and 30 minutes, depending on your
internet connection. Do not disconnect your device from your computer during the
recovery process or you might corrupt the device. Even when 100% of the download is
done, leave your device connected.
Wait for your navigation device to restart.
10. Once your navigation device has restarted you can disconnect it from the computer.
If the software was restored successfully the device will start normally without displaying a red
cross.
9.