Toshiba Surveillix IKS-WP816R User manual

30875AC
NETWORK CAMERA
Model: IKS-WP816R
User’s Manual
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following web site:
www.toshibasecurity.com

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18x 2MP Outdoor IP PTZ Camera (IKS-WP816R)
User Manual
Manual Edition – NOVEMBER 2014
©2013, TOSHIBA
All Rights Reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical, for
any purpose, except as expressed in the Software License Agreement. Toshiba shall not be
liable for technical or editorial errors or omissions contained herein. The information in this
document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire
risk arising out of the use of this information remains with recipient. In no event shall
TOSHIBA be liable for any direct, consequential, incidental, special, punitive, or other
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption or loss of business information), even if TOSHIBA has been advised of
the possibility of such damages and whether in an action or contract or tort, including
negligence.
This documentation is copyrighted. All other rights are reserved to TOSHIBA. TOSHIBA, and
Surveillix, are registered trademarks of TOSHIBA in the United States and elsewhere;
Windows, and Windows XP Embedded are registered trademarks of Microsoft Corporation.
All other brand and product names are trademarks or registered trademarks of the respective
owners.
TOSHIBA
Irvine, CA ●U.S.A.

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Important Safeguards
1. Read Instructions
Read all the safety and operating instructions before operating the product.
2. Retain Instructions
Retain the safety instructions and user's manual for future reference.
3. Warnings
Comply with all warnings on the product and in the user's manual.
4. Follow Instructions
Follow all operating and use instructions.
5. Cleaning
Disconnect this camera from the power supply before cleaning.
6. Attachments
Do not use attachments not recommended by the camera manufacturer as they may
pose safety risks.
7. Accessories
Do not place this camera on an unstable cart, stand, tripod, bracket or table. The
camera may fall, causing serious injury to a person, or serious damage to the
product. Use only withstand, tripod, bracket, or table recommended by the
manufacturer, or sold with the camera. Any mounting of the product should
follow the manufacturer's instructions, and should use amounting accessory
recommended by the manufacturer.
8. Ventilation
This camera should never be placed near or over a radiator or heat register. If this
product is placed in a built-in installation, verify that there is proper ventilation so
that the camera temperature operates within the recommended temperature
range.
9. Power Sources
This camera should be operated only from the type of power source indicated on the
information label. If you are not sure of the type of power supply at your location,
consult your product dealer.
10. Power-Cord Protection
Power cords should be routed so that they are not likely to be walked on or pinched
by items placed upon or against them. Pay particular attention to cords at plugs,
screws and the point where they exit the product.
11. Installation
Install this camera on a secure part of the ceiling or wall. If installed on an unsecured
location the camera could fall causing injury and damage.
12. Lightning

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For additional protection on this camera during a lightning storm, or when it is left
unattended and unused for long periods of time, unplug it from the wall outlet
and disconnect the power supply and cable system. This will prevent damage to
the camera due to lightning and power line surges. If lightning occurs, do not
touch the unit or any connected cables in order to avoid electric shock.
13. Overloading
Do not overload the power supply or extension cords as this can result in a risk of
fire or electric shock.
14. Object and Liquid Entry
Never push objects of any kind into this camera through openings as they may touch
dangerous electrical points or short-out parts that could result in a fire or
electrical shock. Never intentionally spill liquid of any kind on the camera.
15. Servicing
Do not attempt to service this camera yourself as opening or removing covers may
expose you to dangerous electrical or other hazards. Refer all servicing to
qualified service personnel.
16. Damage Requiring Service
Disconnect this camera from the power supply and refer servicing to qualified service
personnel under the following conditions.
a. When the power-supply cord or plug is damaged.
b. If liquid has been spilled, or objects have fallen into the camera.
c. If the camera has been submerged in water.
d. If the camera does not operate normally by following the operating
instructions in the user's manual. Adjust only those controls that are covered by
the user's manual as an improper adjustment of other controls may result in
damage and will often require extensive work by a qualified technician to restore
the camera to its normal operation.
e. If the camera has been dropped or the cabinet has been damaged.
f. When the camera exhibiting a distinct change in performance which indicates
a need for service.
g. Other trouble.
17. Replacement Parts
When replacing parts, be sure the service technician uses parts specified by the
manufacturer or have the same characteristics as the original part. Unauthorized
substitutions may result in fire, electric shock or other hazards.
18. Safety Check
Upon completion of any service or repairs to this camera, ask the service technician
to perform safety checks to determine that the camera is in proper operating
condition.

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Precautions
Operating
•Before using, make sure power supply and other cables are properly connected.
•While operating, if any abnormal condition or malfunction is observed, stop
using the camera immediately and then contact your local dealer.
Handling
•Do not disassemble or tamper with parts inside the camera.
•Do not drop or subject the camera to shock and vibration as this can damage
camera.
•Do not block the cooling holes on the bracket. This camera has a cooling fan
inside the housing. Blocking the cooling holes will cause heat to build up and
cause malfunction.
•Care must be taken when you clean the clear dome cover. Scratches and dust
will ruin the image quality of your camera.Do not use strong or abrasive
detergents when cleaning the camera body. Use a dry cloth to clean the
camera when it is dirty. In case the dirt is hard to remove, use a mild detergent
and wipe the camera gently.
Installation and Storage
•Install electricity wiring carefully. Please note that input electricity to the unit is at
tolerance of DC 12V/AC 24V ± 10%. The camera is capable of surge protection;
ensure AC power model unit is grounded appropriately against damage by
heavy current or electric shock.
•Do not install the camera in areas of extreme temperatures in excess of the
allowable range. (-40°C ~50°C / -40°F ~ 122°F)
•Avoid installing in humid or dusty places. The relative humidity must be below
90%.
•Avoid installing in places where radiation is present.
•Avoid installing in places where there are strong magnetic fields and electric
signals.
•Avoid installing in places where the camera would be subject to strong
vibrations.
•Whether the camera is in use or not, never aim it at the sun or other extremely
bright objects. Otherwise the camera may be smeared and damaged.
Should you notice any trouble
•If any trouble occurs while you are using the camera, turn off the power and
contact your dealer. If you continue to use the camera when there is something
wrong with it, the trouble may get worse and an unpredictable problem may
occur.

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Disclaimer
•We disclaim any responsibility and shall be held harmless for any damages or
losses incurred by the user in any of the following cases:
1. Fire, earthquake or any other act of God; acts by third parties; misuse by the
user, whether intentional or accidental; use under extreme operating conditions.
2. Malfunction or non-function resulting in indirect, additional or consequential
damages, including but not limited to loss of expected income and suspension
of business activities.
3. Incorrect use not in compliance with instructions in this user's manual.
4. Malfunctions resulting from misconnection to other equipment.
5. Repairs or modifications made by the user or caused to be made by the user
and carried out by an unauthorized third party.
•Notwithstanding the foregoing, Toshiba's liabilities shall not, in any
circumstances, exceed the purchase price of the product.
Copyright and Right of Portrait
•There may be a conflict with the Copyright Law and other laws when a customer
uses, displays, distributes, or exhibits an image picked up by the camera without
permission from the copyright holder. Please also note that transfer of an image
or file covered by copyright is restricted to use within the scope permitted by the
Copyright Law.
Protection of Personal Information
•Images taken by the camera that reveal the likeness of an individual person may
be considered personal information. To disclose, exhibit or transmit those
images over the internet or otherwise, consent of the person may be required.
Usage Limitation
•The product is not designed for any "critical applications." "Critical applications"
means life support systems, exhaust or smoke extraction applications, medical
applications, commercial aviation, mass transit applications, military
applications, homeland security applications, nuclear facilities or systems or any
other applications where product failure could lead to injury to persons or loss of
life or catastrophic property damage.
•Accordingly, Toshiba disclaims any and all liability arising out of the use of the
product in any critical applications.
Regulation
FCC (USA) Information

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This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2)This device must accept any interference received, including interference
that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
CAUTION: Your authority to operate this FCC verified equipment could be
voided if you make changes or modifications not expressly approved by the
party.
Industry Canada Information
CAN ICES-3 A / NMB-3 A
This symbol on the product or on its packaging indicates that this
product shall not be treated as household waste in accordance with
Directive 2002/96/EC. Instead it shall be handed over to the
applicable collection point for the recycling of electrical and
electronic equipment. By proper waste handling of this product you
ensure that it has no negative consequences for the environment
and human health, which could otherwise be caused if this product
is thrown into the garbage bin. The recycling of materials will help to
conserve natural resources.
For more details information about recycling of this product, please
contact your local city office, your household waste disposal service
or the shop where you purchased the product.
Compliance is evidenced by written declaration from our suppliers,
assuring that any potential trace contamination levels of restricted
substances are below the maximum level set by EU Directive
2002/95/EC, or are exempted due to their application
Warning
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE
THIS APPLIANCE TO RAIN OR MOISTURE.
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.

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THIS INSTALLATION SHOULD BE MADE BY A QUALIFIED SERVICE PERSON
AND SHOULD CONFORM TO ALL LOCAL CODES.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
Caution
.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

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TABLE OF CONTENTS
Introduction .............................................................................................................14
Overview...............................................................................................................14
Product Features..............................................................................................14
Getting Started ........................................................................................................15
Camera Contents..................................................................................................15
Dome Setup and Cable COnnection ....................................................................16
Preparations for Dome Setup...........................................................................16
Dome Camera Setup........................................................................................19
Switch Definition...........................................................................................19
Dome Cable Definition and Requirements.......................................................20
Cable Requirements ....................................................................................20
Power Connection........................................................................................21
Grounding Recommendation.......................................................................21
Ethernet Cable Connection..........................................................................21
12-Pin Alarm Input/Output Connection........................................................22
Audio Input/Output Connection....................................................................22
Dome Installation ....................................................................................................23
Overview...............................................................................................................23
Dome Dimensions ................................................................................................23
Optional Accessories............................................................................................24
Dome Camera Accessories................................Error! Bookmark not defined.
Mounting Accessories ......................................................................................24
Ceiling Mounting with Pole...............................................................................24
Wall Mounting with Wall Mount Bracket...........................................................26
Wall Mounting with Corner Mount ....................................................................28
Pole Mounting...................................................................................................29
Locate Camera ........................................................................................................30
Surveillix Device Search.......................................................................................30
Installation.........................................................................................................30
Starting Device Search.....................................................................................30
Device Addressing............................................................................................31
Finding Network Devices .............................................................................31
Setup & Configuration............................................................................................32

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Connecting to the Camera....................................................................................32
Administrator/User Privileges ...........................................................................32
Connecting a Stream........................................................................................33
Connecting Over the Internet ...........................................................................34
Viewer Software....................................................................................................35
Viewer Tabs......................................................................................................35
Home ................................................................................................................36
System..............................................................................................................38
System..........................................................................................................38
Security.........................................................................................................40
Admin Password......................................................................................40
Add User..................................................................................................41
Delete User..............................................................................................41
Edit User ..................................................................................................41
Network ........................................................................................................42
Get IP address automatically (DHCP).....................................................42
Use Fixed IP Address..............................................................................42
QoS (Quality of Service)..........................................................................44
SNMP.......................................................................................................44
UPnP (Universal Plug and Play)..............................................................45
DDNS ...........................................................................................................46
Mail...............................................................................................................47
FTP...............................................................................................................48
HTTP............................................................................................................49
Application....................................................................................................50
Alarm Pin Selection......................................................................................51
Alarm Pin Status Settings.............................................................................52
Motion Detection ..........................................................................................54
Storage Management...................................................................................57
Recording.....................................................................................................59
Activating Micro SD/SDHC Card Recording............................................59
Snapshot ......................................................................................................60
Information ...................................................................................................61
System Log..............................................................................................61
View User Information..................................................................................62
View User Privilege..................................................................................62
Parameter List..............................................................................................63
Software Upgrade ........................................................................................64
Upgrading the Camera Viewer Software.................................................64

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Maintenance.................................................................................................65
Video and Audio Streaming Settings................................................................66
Video Format................................................................................................66
Video Resolution......................................................................................67
Text Overlay Settings ..............................................................................67
Video Rotate Type...................................................................................68
GOP Settings...........................................................................................68
H.264 Profile............................................................................................68
Video Compression......................................................................................69
Video OCX Protocol .........................................................................................70
Multicast Mode.........................................................................................70
Frame Rate Control......................................................................................71
Audio ............................................................................................................72
Transmission Mode .................................................................................72
Server Gain Settings................................................................................72
Bit Rate....................................................................................................73
PTZ Settings.........................................................................................................74
Preset ...............................................................................................................74
Preset Setting...............................................................................................74
Preset Go.....................................................................................................75
Pattern ..............................................................................................................75
Pattern Setting .............................................................................................75
Pattern Run..................................................................................................76
Auto Scan.........................................................................................................76
Auto Scan Setting ........................................................................................77
Auto Scan Run.............................................................................................77
Tour ..................................................................................................................78
Tour Set........................................................................................................79
Tour Run ......................................................................................................79
Home................................................................................................................80
Home Settings..............................................................................................80
Tilt Range .........................................................................................................80
Privacy Mask Settings ......................................................................................82
Mask Setting ................................................................................................83
Mask Clearing ..............................................................................................83
Camera — Exposure........................................................................................84
Camera — White Balance................................................................................85

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Camera — Misc1..............................................................................................87
Camera — Misc2..............................................................................................89
Camera — Default............................................................................................90
Logout...................................................................................................................90
Specifications..........................................................................................................91
Camera Specifications..........................................................................................91
PTZ Specifications................................................................................................92
IP Specifications ...................................................................................................92

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INTRODUCTION
OVERVIEW
The IKS-WP816R IP camera can transmit video in H.264 and MJPEG, up to 2MP
(1080p) high definition video. The IKS-WP816R is capable of quad and dual streaming
both codecs at various resolutions. The camera’s IR cut filter and wide dynamic rage
imaging make it perfect for installations with difficult lighting conditions. The IKS-
WP816R has an IP66 outdoor rating and integrated heater making the IKS-WP816R
ideal for rugged outdoor installations with temperature as low as -40°F (-40°C)
Product Features
•18x optical zoom
•2 megapixel resolution
•Simultaneous dual streams: H.264 and MJPEG
•Full HD real-time resolution
•Two-way audio support
•Removable IR cut filter
•Motion detection
•Wide Dynamic Range (WDR)
•Digital noise reduction

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GETTING STARTED
CAMERA CONTENTS
Before proceeding, please check that the box contains the items listed here. If any item
is missing or has defects, do not install or operate the product and contact your dealer
for assistance.
1 M3 Standard Screw
1 M3 Security Screw
1 M5 Standard Screw
1 M5 Security Screw
Dome Body
Optical Cover Security Torx Tool Waterproof Gasket
Lubricant Quick Start Guide CD

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DOME SETUP AND CABLE CONNECTION
Before installing or connecting the dome camera, please refer to this section and
complete preparations for dome setup and all switch settings.
Preparations for Dome Setup
The following installation procedure is for the outdoor dome equipped with the sunshield
housing. Please follow the steps below to complete dome housing installation.
1. Unpack the dome package and take out the dome body.
2. Rotate the top holder and take it off from the dome body.

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3. Remove the protective cover and PE sheet.
4. Apply some lubricant on the cover’s waterproof gasket. This helps make the
installation process smoother.
5. Attach the dome cover to the camera body.
6. Note that the tiny protrusion on the cover must align with one of the four holes
on the camera body.

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7. Using both hands, gently press the dome cover.
DO NOT press the dome itself as this may cause damage to the dome or camera.
8. Screw the dome cover and body together.

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Dome Camera Setup
Switch Definition
Please refer to the following figure for connection and switch locations and definitions.
Note Do not change the settings on the camera’s settings switches. Leave the
switches at the factory default settings.
Alarm input/output
connections
Audio connection
RJ-45 connector
Reboot
Power connection
SD card

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Dome Cable Definition and Requirements
For operation, the IP dome camera requires a network cable to carry the video signals to
the remote viewing site and a power cable to power the dome.
Cable Requirements
For operation, the IKS-WP816R IP camera requires 24V AC power to the dome.
Power Wire Length Specifications
Wire
Gauge Maximum Distance Wire Gauge Maximum Distance
22 27 feet 14 175 feet
20 44 feet 12 279 feet
18 69 feet 10 444 feet
16 110 feet
Note Ensure that the power supply corresponds with the dome’s power requirement
or the camera may be damaged. Contact a qualified maintenance engineer
with any problems.
Network Cable Length Specifications
Cable
Type Maximum Distance Wire Gauge Maximum Distance
CAT5 300 feet CAT6 300 feet
CAT5e 300 feet CAT6a 300 feet
Note An Ethernet crossover cable can be used to connect the camera directly to a
PC during configuration.