Toshiba SureMark 4610 2CR Installation instructions

Toshiba Global Commerce Solutions
SureMark 4610 Printers
Hardware Guide
Models 2CR and 2NR
TC62-0012-01

1
Note:
Before using this information and the product it supports, be sure to read Safety Information-Read This First, Warranty
Information, Uninterruptible Power Supply Information, and the information under Notices.
June 2017
This edition applies to Toshiba SureMark 4610 Printer Models 2CR and 2NR and to all subsequent releases and modications
until otherwise indicated in new editions.
If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to use or
distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.
© Copyright Toshiba Global Commerce Solutions, Inc. 2017

Contents
Figures.......................................................5
Tables.........................................................7
Safety.........................................................9
About this guide..................................... 11
Who should read this guide.................................................. 11
Where to nd more information...........................................11
Additional information................................................... 11
Notice statements....................................................................11
Summary of changes............................. 13
June 2017...................................................................................13
Chapter 1. Introducing the SureMark
4610 Models 2CR and 2NR printers...... 15
Features and specications....................................................15
Communication and power...................................................17
Network interface adapter prerequisites......................20
Operating system requirements........................................... 21
Hardware requirements.........................................................22
Identifying the controls and indicators................................22
Locating the power buon..............................................24
Understanding the Light-Path LEDs.............................25
Calling for service................................................................... 26
Chapter 2. Product specifications........ 27
Physical dimensions............................................................... 27
Temperature and humidity limits........................................ 27
Chapter 3. Installing and configuring
the 4610 printer ......................................29
Before you begin......................................................................29
Verify your order..............................................................29
Understanding your conguration................................29
Installing the interface card................................................... 29
Installing the llers................................................................. 30
Conguring a WiFi adapter...................................................31
Before you begin...............................................................31
Printing the Test/Status Receipt..................................... 31
Connecting to the Printer Access Point (AP)................32
Logging into the WiFi conguration and
management interface..................................................... 33
Seing up the WiFi client................................................34
Seing WiFi IP parameters............................................. 35
Changing default passwords for WiFi.......................... 35
Conguring a network printer (WiFi and Ethernet)..........36
Before you begin...............................................................36
Logging into the WiFi Conguration and
Management Interface.....................................................36
Seing printer IP parameters..........................................37
Change default passwords for printer.......................... 38
Chapter 4. Using and maintaining
the 4610 printer.......................................39
Replenishing consumable supplies...................................... 39
Loading and replacing the paper roll............................39
Loading large paper rolls................................................42
Replacing the ribbon........................................................42
Inserting checks (Model 2CR only)...................................... 45
Inserting documents from the side................................46
Retrieving printer statistics....................................................47
Cleaning recommendations...................................................49
Cleaning the MICR read head (Model 2CR only)....... 49
Cleaning the thermal printhead.....................................50
Clearing jams in the check ipper area................................51
Notices.....................................................55
Telecommunication regulatory statement...........................56
Electronic emission notices....................................................56
Federal Communications Commission (FCC)
statement............................................................................56
FCC Radiation Exposure Statement.............................. 56
Industry Canada Class A Emission Compliance
statement............................................................................56
Avis de conformité à la réglementation
d'Industrie Canada...........................................................57
Industry Canada Radiation Exposure Statement........ 57
European Union Electromagnetic Compatibility
(EMC) Directive Conformance Statement.................... 57
Germany Class A statement........................................... 57
Australia and New Zealand Class A statement...........58
Aviso para los usuarios de México................................ 58
People's Republic of China Class A electronic
emission statement...........................................................58
Russian Electromagnetic Interference (EMI) Class
A statement....................................................................... 59
Japanese Electrical Appliance and Material
Safety Law statement.......................................................59
Japanese power line harmonics compliance
statement............................................................................59
Japan Voluntary Control Council for Interference
Class A statement.............................................................59
Japan Electronics and Information Technology
Industries Association (JEITA) statement.....................60
Korean communications statement............................... 60
Taiwan Class A compliance statement..........................60
Taiwan contact information............................................ 60
© Copyright Toshiba Global Commerce Solutions, Inc. 2017 3

Cable ferrite requirement.......................................................61
Electrostatic discharge (ESD)................................................ 61
Product recycling and disposal.............................................61
Baery safety........................................................................... 62
Baery return program.......................................................... 63
For Taiwan:........................................................................63
For the European Union:.................................................63
For California:...................................................................64
Flat panel displays.................................................................. 64
Monitors and workstations....................................................64
Trademarks.............................................................................. 65
4 4610 Hardware Guide for Models 2CR and 2NR

Figures
1. SureMark 4610 printer........................................................15
2. USB interface card...............................................................17
3. RS-485 interface card.......................................................... 18
4. RS-232 interface card.......................................................... 18
5. Ethernet interface card....................................................... 19
6. WiFi interface card..............................................................20
7. Indicators and controls.......................................................23
8. Power buon........................................................................25
9. Illustration of the diagnostic LEDs...................................25
10. Location of serial number................................................ 26
11. Physical dimensions of SureMark 4610 Models
2CR and 2NR........................................................................... 27
12. Installing the interface card............................................. 30
13. Example of a test receipt.................................................. 32
14. Wireless network icon...................................................... 32
15. Select the printer network................................................33
16. Quick Setup Page.............................................................. 34
17. Overview page.................................................................. 37
18. Set printer IP parameters................................................. 38
19. Opening the paper door...................................................39
20. Paper roll placement.........................................................40
21. Opening the ribbon cover................................................43
22. Ribbon cartridge loading................................................. 44
23. Ribbon path around the printhead.................................44
24. Inserting checks.................................................................46
25. Inserting documents from the side.................................46
26. Receipt showing usage statistics.....................................48
27. Cleaning the MICR read head.........................................50
28. Cleaning the thermal printhead......................................51
29. Removing the ipper door (lower document
insert cover) .............................................................................52
30. Lifting up on the thumb tab............................................ 52
31. Removing the check ipper cartridge ...........................53
© Copyright Toshiba Global Commerce Solutions, Inc. 2017 5

6 4610 Hardware Guide for Models 2CR and 2NR

Tables
1. Printer specications.......................................................... 16
2. Communication interface, rate, and power source........17
3. OS printer interface options.............................................. 21
4. Paper supply LED Indicator..............................................23
5. Printer ready LED indicator ............................................. 23
6. Document presence LED indicator.................................. 24
7. Ethernet LED indicator...................................................... 24
8. WiFi LED indicator.............................................................24
9. Light-path LED conditions................................................ 25
10. Summary of dimensions.................................................. 27
11. Example of a test/status receipt...................................... 32
12. Specications of supported single and multi-part
forms......................................................................................... 41
13. Supported ipping specications...................................42
© Copyright Toshiba Global Commerce Solutions, Inc. 2017 7

8 4610 Hardware Guide for Models 2CR and 2NR

Safety
Before installing this product, read Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dee produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuoeen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodoo, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dee produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright Toshiba Global Commerce Solutions, Inc. 2017 9

10 4610 Hardware Guide for Models 2CR and 2NR

About this guide
This guide contains information about installing, using, and maintaining the Toshiba® 4610
SureMark™ Model 2CR and 2NR printers.
Who should read this guide
This guide is intended for personnel who are installing and using the Toshiba 4610 SureMark
Model 2CR and 2NR printers.
Where to find more information
Current versions of Toshiba publications are available on the Toshiba Global Commerce
Solutions website at www.toshibacommerce.com/support/publications.
The publications listed under the General tab are available to the public.
To access a specic Toshiba product publication:
1. Click on the Hardware, Application, OS, Integration, or Other tab.
2. Scroll to the desired product, and click on Publication Library.
Note: Access to the product publications requires valid user credentials. For information on
obtaining a user ID and password, click Learn More.
3. Enter your user ID and password.
4. Click Submit.
Additional information
The following publications provide additional information about the 4610 SureMark Models
2CR and 2NR printers:
•SureMark 4610 Printers: Hardware Service Guide for Models 2CR and 2NR, TC61-5003
•SureMark 4610 Printers: Programming Guide for Models 1xR and 2xR, TC62-5005
Notice statements
Notices in this guide are dened as follows:
Notes
These notices provide important tips, guidance, or advice.
Important
These notices provide information or advice that might help you avoid inconvenient or
problem situations.
Attention
These notices indicate potential damage to programs, devices, or data. An aention notice
is placed just before the instruction or situation in which damage could occur.
CAUTION
These statements indicate situations that can be potentially hazardous to you. A caution
statement is placed just before the description of a potentially hazardous procedure step
or situation.
© Copyright Toshiba Global Commerce Solutions, Inc. 2017 11

DANGER
These statements indicate situations that can be potentially lethal or extremely hazardous
to you. A danger statement is placed just before the description of a potentially lethal or
extremely hazardous procedure step or situation.
12 4610 Hardware Guide for Models 2CR and 2NR

Summary of changes
This section documents the changes for each revision of the SureMark 4610 Printers Hardware
Guide Models 2NR and 2CR.
June 2017
This edition of the SureMark 4610 Printers Hardware Guide includes the addition of the
following information:
•Seing up and conguring a WiFi adapter
• WiFi conguration and management
•Seing up, managing, and conguring a network printer
© Copyright Toshiba Global Commerce Solutions, Inc. 2017 13

14 4610 Hardware Guide for Models 2CR and 2NR

Chapter 1. Introducing the SureMark 4610 Models 2CR and 2NR
printers
Introducing the SureMark 4610 Models 2CR and 2NR printers
The Toshiba SureMark™ 4610 Models 2CR and 2NR are dual station, point-of sale (POS) printers.
The SureMark 4610 printer is available in two models:
• Model 2CR provides thermal station and impact station printing for your cash register
receipts, check processing, bar codes, and documents.
• Model 2NR provides thermal station and impact station printing for your cash register
receipts, bar codes, and documents.
With a print speed of 80 lines per second (LPS) and a 4-inch paper roll diameter, this high-speed
printer lets you quickly print long receipts, monitor paper status, and gather printer usage
statistics.
Figure 1. SureMark 4610 printer
Features and specifications
The key features of the Models 2CR and 2NR include:
• Print speeds of 80 lines per second (LPS).
• One-hand paper loading with the touch of a buon.
• System management sensors that alert you to:
• Close the cover on the printer.
• Replace the receipt paper.
• Status of the printhead.
•Ecient replacement of receipt paper and ribbon cartridge, including larger paper rolls to
accommodate printing more receipts.
• Three megabytes of memory to store messages, logos, codes pages, and User Dened Storage.
• Magnetic ink character resolution (MICR) enables electronic check conversion (Model 2CR
only).
© Copyright Toshiba Global Commerce Solutions, Inc. 2017 15

• Downloadable DBCS fonts for thermal (24x24 matrix) and impact (9x16 or 16x16 matrix)
printing.
Table 1 summarizes the specications of the Models 2CR and 2NR printers.
Table 1. Printer specifications
Features 2CR 2NR
Cash receipt/document insert Thermal/Impact
Print Speed Thermal (8 lpi) 80 lps
Print Speed Impact (8 lpi) 4.7 lps narrow format, 4.1 lps wide format
Usage data
Yes
User dened fonts (including
proportional fonts)
Scalable fonts up to 8X
Journal station No
Single pass MICR, check
franking, ipping, printing Yes
No
Document insert station Yes
Document insert print width 83.0 mm
Document insert form width 58 mm minimum
Document ipper form width 102 mm maximum
80 mm minimum
N/A
Document ipper form length 223 mm maximum
65 mm minimum
N/A
Multipart form Yes
Barcode printing
Receipt paper loading Drop and load
Receipt paper cuer Standard
Receipt tear bar
Receipt paper width 80 mm
Print fonts (CPI) 12, 15, 17, 20
Rotate print (line by line) Yes
DBCS thermal font - 24x24
matrix Yes
DBCS impact font - 9x16 or
16x16 matrix Yes
16 4610 Hardware Guide for Models 2CR and 2NR

Communication and power
An interface card is shipped with the 4610 SureMark™ printers to provide communication to the
system unit. Depending on your connectivity requirements, you will have one of the cards listed
in Table 2.
Table 2. Communication interface, rate, and power source
Device Description Power
USB USB is 2.0 Compliant Full Speed
HID; Bulk transfers at 12 Mbps
(Mega bits per second)
System unit input voltage (+24 V);
separate power supply if standard
USB connector is used
RS-485 Toshiba proprietary System unit input voltage +38 V or
+24 V (Japan only)
RS-232 9.6K - 115.2K (selectable using
oine or online conguration) Baud
rate
Separate power supply
Ethernet 10/100 Ethernet port for connection
to an industry standard Ethernet
LAN
Separate power supply
WiFi 801.11 a/b/g/n/ac Wireless LAN
Adapter Separate power supply
Figure 2 illustrates the dierent communications connections on the USB interface card.
A B C D
Figure 2. USB interface card
Device Description
ACash drawer
BPower supply
CPowered USB drawer
DStandard USB
Figure 3 illustrates the communications connections on the RS-485 interface card.
Chapter 1. Introducing the SureMark 4610 Models 2CR and 2NR printers 17

E F
Figure 3. RS-485 interface card
Device Description
ECash drawer
FRS-485
Figure 4 illustrates the communications connections on the RS-232 interface card.
G H I
Figure 4. RS-232 interface card
Device Description
GCash drawer
HPower supply
IRS-232
Figure 5 illustrates the communications connections on the Ethernet interface card.
18 4610 Hardware Guide for Models 2CR and 2NR

J L M
K
Figure 5. Ethernet interface card
Device Description
JEthernet indicator lights
KEthernet
LPower supply
MCash drawer
Figure 6 illustrates the communications connections on the WiFi interface card:
• Frequency Band of 802.11 b/g/n - 2.4 Ghz, power 18.30 dBm
• Frequency Band of 802.11 a/n/ac - 5 Ghz, power 19.12dBm
Chapter 1. Introducing the SureMark 4610 Models 2CR and 2NR printers 19

NQP
O
Figure 6. WiFi interface card
Device Description
NWiFi antenna
OPower supply
PCash drawer
QWiFi indicator light
Network interface adapter prerequisites
The network interface adapters (Ethernet and WiFi) have dependencies on the level of the
printer and printer rmware.
• The printer manufacturing date must be later than June 10, 2013. The main logic card of
printers built prior to June 10, 2013 will not support these adapters. The manufacturing date
is located on the boom of the printer.
• Firmware level 14 and higher is required for an Ethernet interface adapter.
• Firmware level 18 and higher is required for a WiFi interface adapter. Some older versions of
rmware will enable basic function, but that function will not match the function described in
this manual. These rmware levels will print a message, as part of a test receipt, that indicates
the rmware should be upgraded.
Note: The required rmware levels will not allow back-leveling to a version that does not fully
support the installed adapter.
If a network interface adapter is installed in a printer that has back level rmware or a main logic
card that does not support it, the printer indicates an error:
• The ready light will blink amber and the internal LED#2 will be lit, which indicates that the
printer rmware is back level. If the rmware is known to be at the minimum level identied,
then this condition indicates a failed adapter or other hardware problem,
20 4610 Hardware Guide for Models 2CR and 2NR