Toshiba BC400P-SS02-QM-S User manual

Read this guide first.
Please read this guide before operating this product.
When finished reading, store it in a safe place for future reference.
BC400P-SS02-QM-S
Getting Started Guide
COLOR LABEL PRINTER

About Instruction Manuals
Thank you for purchasing the TOSHIBA BC400P-SS02-QM-S Color Label Printer.
The following manuals come with this product.
●Getting Started Guide (This Manual)
•Be sure to read this manual before using this product.
•This manual contains important safety information, installation instructions and basic
product information.
•Keep this manual for future reference.
●Installing Software
•This manual is available in a PDF format and provides a description of how to install
the printer driver of this product. *
●User's Guide
•This manual is available in PDF format and provides a detailed description of how to
operate this product. *
•This manual contains specic instructions on operation, daily maintenance, and
troubleshooting.
*Manuals are available stored on the supplied "Printer Software DVD-ROM."
Adobe Reader or Acrobat Reader is required to read the manuals.
If Adobe Reader or Acrobat Reader is not installed in your computer, download it from
the website of Adobe Systems Inc. and install it in your computer.
About the Printer Software DVD-ROM
The DVD-ROM supplied with this printer contains the manuals and printer drivers. For the details about
the installation method of the printer dirver, read the Installing Software.

i
Table of Contents
Before You Begin...........................................................................1
Conventions ............................................................................................... 1
Sample Screens ......................................................................................... 1
Trademarks ................................................................................................ 1
Abbreviations.............................................................................................. 2
Important Notices ....................................................................................... 2
Legal Notice ............................................................................................... 2
Important Safety Instructions ................................................6
Box Contents...............................................................................13
When purchasing the power cable ........................................................... 14
Printer Part Names and Functions ..............................................16
Front/Right Side View............................................................................... 16
Left Side View........................................................................................... 17
Inside the Printer ...................................................................................... 18
Operation Panel ....................................................................................... 19
Loading Paper .............................................................................21
Specications ..............................................................................25

1
Conventions
The following marks are used in this manual.
Warning
Instructions that, if ignored, could result in death or serious personal injury
caused by incorrect operation of the equipment. These must be observed for
safe operation.
Caution
Instructions that, if ignored, could result in personal injury or material damage
caused by incorrect operation of the equipment. These must be observed for
safe operation.
Important Instructions including important information. To avoid damage and injury or
improper use of the product, be sure to read these indications.
Note Instructions including notes for operation and additional explanations.
Indicates an operation that must not be performed. Read these items carefully,
and make sure not to perform the described operations.
Sample Screens
The sample BC400P-SS02-QM-S printer driver screens displayed in this manual were created with
Windows 10.
Trademarks
• Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries.
•Adobe and Acrobat are trademarks or registered trademarks of Adobe Inc. in the United States and/
or other countries.
•Other brand and product names may be trademarks or registered trademarks of their respective
companies.
Before You Begin

2
Before You Begin
Abbreviations
Throughout this manual the following abbreviations are used in text.
•Microsoft Windows 10 is abbreviated as "Windows 10"
• Microsoft Windows 11 is abbreviated as "Windows 11"
•Microsoft Windows is abbreviated as "Windows"
Important Notices
• Copying this manual or any part of this manual without permission is strictly forbidden.
•The specications for this printer and software provided with the printer are subject to change without
prior notice.
• We have done our best to make this manual as complete and accurate as possible, and we ask you
to contact your place of purchase. If you nd any omissions or mistakes in this manual.
•We can accept no responsibility for loss or damages resulting from the use of this printer or its
software; please accept this before you use the printer.
Legal Notice
■Legal Limitations on the Usage of Your Product and the Use of Images
• It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited by law.
Reproduction of such items may be subject to criminal prosecution.
•It is illegal to reproduce legal certicates, licenses, and certain public and private documents
prohibited from reproduction by law. Reproduction of such items may be subject to criminal
prosecution.
•Please note that intellectual property protected by copyright may not be reproduced without the
express permission of the copyright holder except for personal or household use under limited
circumstances.
■Product Name
BC400P-SS02-QM-S

3
Before You Begin
■FCC (Federal Communications Commission)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment o󰀨 and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit di󰀨erent from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of FCC Rules.
Do not make any changes or modications to the equipment unless otherwise specied in the manual.
If such changes or modications should be made, you could be required to stop operation of the
equipment.
■For Europe
End-of-life management
This product is marked according to the requirement on Waste electrical and electronic
equipment - WEEE. The use of the symbol indicates that this product may not be disposed
as unsorted municipal waste and has to be collected separately. By ensuring this product
is disposed of correctly, you will help prevent potential negative consequences for the
environment and human health, which could otherwise be caused by inappropriate waste
handling of this product. For more detailed information about the take-back and recycling of
this product please contact your supplier where you purchased the product.
Battery users must not dispose of batteries as unsorted general waste, but treat properly.

4
Before You Begin
Working environment
From EMC (Electromagnetic Compatibility) point of view, the operation of this product is being restricted
in following environments:
• Medical Environments: This product is not certied as a medical product according to the Medical Device
Regulations (2017/745).
Any consequences resulting from the use of this product in restricted working environments are not the
responsibility of Toshiba Tec Corporation.
The consequences of the use of this product in restricted working environments may be an
electromagnetic interference with other devices or machines in the nearby surrounding area. This can
result into malfunction including data loss / data error pertaining to this product or the other devices /
machines involved in the electromagnetic interference.
Furthermore, for general safety reasons, the use of this product in environments with explosive
atmospheres is not permitted.
CE compliance (for EU member states only)
This product is labelled with the CE mark in accordance with the provisions of the applicable European
Directives for this product and the electric accessories. CE marking is the responsibility of Toshiba Tec
Germany Imaging Systems GmbH, Carl-Schurz-Str. 7, 41460 Neuss, Germany, phone [phone]-
1245-0. For a copy of the related CE Declaration of Conformity, please contact your dealer, Toshiba Tec
Germany Imaging Systems GmbH or Toshiba Tec Corporation.
UKCA compliance (for United Kingdom only)
This product is labelled with the UKCA mark in accordance with the provisions of the applicable UK
legislations for this product and the electric accessories. UKCA marking is the responsibility of Toshiba
Tec U.K. Imaging Systems Ltd, Abbey Cloisters, Abbey Green, Chertsey, Surrey, KT16 8RB, phone +44-
(0)-843 2244944. For a copy of the related UKCA Declaration of Conformity, please contact your dealer,
Toshiba Tec U.K. Imaging Systems Ltd or Toshiba Tec Corporation.
■For CA, USA only
Included battery contains Perchlorate Material ---- special handling may apply. See
http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for detail.
■For Canada only
ICES-003 Class B Notice - Avis NMB-003, Classe B
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

5
Before You Begin
■For India only
The use of the symbol indicates that this product may not be treated as household waste.
By ensuring this product is disposed of correctly, you will help prevent potential negative
consequences for the environment and human health, which could otherwise be caused
by inappropriate waste handling of this product. For more detailed information about the
take-back and recycling of this product, please contact your supplier where you purchased
the product. This product including components, consumables, parts and spares complies
with the “India E-waste Rules” and prohibits use of lead, mercury, hexavalent chromium,
polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding
0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in the Rule.
■For Argentina only
El uso de este símbolo indica que este producto no puede ser tratado como residuos
domésticos.
Asegúrese que este producto se deseche correctamente, Usted ayudara a evitar posibles
consecuencias negativas para el medio ambiente y la salud humana, que podrían derivarse
de la incorrecta manipulación de este producto.
Para mas información sobre el reciclaje de este producto, consulte con nuestro su distribuidor
donde adquirió el producto.
■For Turkey only
AEEE Yönetmeliğine Uygundur

6
Important Safety Instructions
Prior to using this printer, please read this section ("Important Safety Instructions") thoroughly. Warnings
and important matters are described here to ensure safe use of the product. Do not attempt to operate
this printer in any way other than those mentioned in the manual.
■Installation
• Make sure that there is su󰀩cient space around the printer.
594 mm (23.4 inch)
600mm (23.6 inch)
Height at the Roll cover open
Upper unit open and Roll cover open (D)
548mm (21.6 inch)
765 mm (30.1 inch)
691 mm (27.2 inch)
Installation space (W)
Maintenance cartridge door open and
Roll cover open (W)
Ink tank door open (D)
Installation space (D)
588mm (23.1 inch)
Warning
• Do not place the following objects on the printer:
– Necklaces and other metal objects
– Cups, vases, flowerpots, and other containers filled with water or liquids
If such an object is brought into contact with the electrical parts inside the printer, this could cause
a re or electric shock. If an object enters the inside of the printer, turn the printer o󰀨 immediately,
disconnect the power plug from the power outlet and contact your place of purchase.
• The electrical contacts inside the printer become extremely hot during normal operation. To avoid
causing a re, do not store ammable substances like alcohol, thinner, etc. near the printer.
Caution
• Do not install the printer in the following locations. If the printer is not installed in the proper location,
a re or electric shock could occur.
– A damp or dusty location.
– A location exposed to oily smoke or steam; e.g., near a countertop or humidifier.

7
Important Safety Instructions
– A location exposed to rain or snow.
– A location exposed to salty wind.
– A location subject to high temperatures.
– A location near open flames.
• Do not place the printer in an unstable location; e.g., on a wobbling or inclined table, or a location
subject to frequent vibrations. The printer could fall down or fall over, resulting in personal injury.
•Never place the printer where it will be exposed to rapid changes in temperature, such as indirect
sunlight, near an air conditioner, or in a car on a hot day. This could cause a re or damage to the
printer.
•To avoid electric shock or injury, always unplug the machine when working inside or cleaning the
inside.
• The socket outlet shall be near the equipment and be easily accessible.
Important
• Use the printer in the following operating environment:
Operating environment: 15 to 30 degrees Celsius (59 to 86 degrees Fahrenheit)
RH 10% to 80% (with no condensation)
• If the printer is carried into a warm room on a cold day, this could cause condensation inside the printer.
If this happens, allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient
temperature and humidity.
• Do not install under strong light. This could cause a malfunction.
• To ensure normal operation of the printer and avoid possible damage, do not install the printer near large
o󰀩ce equipment or any other type of electrical device that emits a strong magnetic eld.
■Power Supply
Warning
• Do not use any power cord other than those supplied with the printer. This could cause a re or
electric shock.
•Do not bring the power cord near a heating appliance. This could melt the cable sheath and cause a
re or electric shock.
•Do not use an extension cord. This could cause a re or electric shock.
•To avoid causing a re or serious electric shock, connect the printer power cord to an independent
power outlet that is not shared by other equipment or appliances.
•To avoid causing a re or serious electric shock, make sure that the power plug is securely and

8
Important Safety Instructions
completely inserted into the power outlet.
•Do not damage, break, or modify the power cord. Do not place a heavy object on, heat, or pull the AC
cord. This could cause power leakage from the damaged portion, resulting in a re or electric shock.
•To avoid personal injury from an electric shock, do not handle the power cord or plug when your
hands are wet.
•To avoid a re or serious electric shock, never knot the power cord or wrap it around itself.
•Disconnect the printer power cord during severe electrical storms. Lightning could cause a re or
severe electric shock or damage to the printer.
Caution
• To avoid damaging the power plug, which could cause a short circuit and cause a re or electric
shock, do not pull on the power cord to unplug the cord from the power supply. Always grip the plug
to remove it from the power supply.
•Never block the ventilation ports on the printer. A blocked ventilation port could cause heat to build up
inside the printer and cause a re.
•Always keep the area around the power plug free of obstacles so you can unplug it easily. This allows
you to unplug the power cord quickly in an emergency.
• Do not use any power outlet other than the one rated for the printer. This printer is designed to be
used in the region where you purchased it. Also, make sure that the power outlet can supply su󰀩cient
power for the printer. This could cause a re or serious electric shock, or damage the printer.
■Handling
Warning
• If you nd a large ink leak, turn the printer o󰀨 immediately, disconnect the power plug from the power
source, and call your place of purchase. If you continue to use the printer, this could cause a re or
serious electric shock.
•There are high voltage points inside the printer. To avoid a re or electric shock, do not attempt to
disassemble or repair the printer.
•Do not insert any metal objects into the printer. Also, do not let a metallic piece (clip, staple, etc.),
or water and a ammable solvent (alcohol, benzene, thinner, etc.) into the printer. If it is brought into
contact with the electric parts inside the printer, a re or electric shock could result. If an object enters
inside of the printer, turn the printer o󰀨 immediately, disconnect the power plug from the power outlet
and contact your place of purchase.
•When abnormal sound, smoke, excessive heat or strange odor is detected, turn the printer o󰀨
immediately, disconnect the power plug from the power outlet and contact your place of purchase.

9
Important Safety Instructions
Using the printer continuously could cause a re or electric shock. Do not attempt to repair the printer
by yourself. This could cause a re or serious electric shock.
•Do not use a ammable spray near the printer. If the sprayed gas is brought into contact with the
electric parts inside the printer, a re or electric shock could result.
Caution
• If the printer is dropped and damaged, turn the printer o󰀨 immediately, disconnect the power plug
from the power outlet, and contact your place of purchase. If you continue to use the printer, this
could cause a re or serious electric shock.
•If the printer will not be used for a long period of time, for your safety disconnect the power cord from
the power outlet.
•Do not place a heavy object on the printer. It could fall down or fall over, resulting in personal injury.
•It is dangerous to put your ngers deep inside the ink tank boxes. There are pin-sharp parts which
may hurt you or alternatively you may cause damage that will lead to breakdown.
•Keep the power cord, cables, gears, belts, rollers, and electric parts inside the printer out of the reach
of children. Otherwise, a personal injury or printer failure could result.
•
Do not directly paste labels printed with this printer onto fruits
and vegetables. When pasting labels on food products, paste
them onto wrap or other packaging.
Important
• To prevent machine failures, do not open the ink tank door or maintenance cartridge door, do not turn the
printer o󰀨, and do not remove the power plug from the outlet while the printer is printing. If you do so, the
print head protection function is not performed properly, resulting in a machine failure or ink leakage which
can stain your clothes and the surrounding area.
• Do not apply excessive force to the upper unit. Doing so can result in a machine failure or impair print
quality. Be sure to open/ close the upper unit slowly.
• Do not place the printer close to TV, radio receiver or loudspeakers, etc. The magnetic eld produced may
cause the printer to malfunction, or the printer may interfere with TV/radio reception.
• Printed labels may get discolored by ultraviolet light or ozone.

10
Important Safety Instructions
■Safety-Related Symbols
Power switch: "ON" position
Power switch: "OFF" position
Power switch: "STANDBY" position
Push-push switch "ON" "OFF"
Protective earthing terminal
Dangerous voltage inside. Do not open covers other than instructed.
CAUTION: Hot surface. Do not touch.
Class II equipment
Moving parts: Keep body parts away from moving parts
NOTE:
Some of symbols shown above may not be a󰀩xed depending on the product.
■Moving
Warning
• Call your place of purchase for advice before you ship the printer a long distance or move the printer
by car or truck where it may be subjected to shock and vibration. Moving the printer without the proper
preparation could damage the printer and cause a re.

11
Important Safety Instructions
Caution
• Before you move the printer to another location within the same building, disconnect the power cord
and make sure that all other cables are disconnected. Moving the printer without doing so could
damage the power cord or the cables and cause a re or electric shock.
•Be sure to lift the printer with 2 people, grasping the handles
located on the base from both sides, in a rm embrace. Lifting
the printer in an abnormal fashion or by a single person can
result in injury by dropping it.
•Always hold the printer level and carry it slowly. If ink is spilled
inside the printer while moving it, this could cause a re or
serious electric shock or damage the printer.
• Before moving or shipping the printer, be sure to execute [Moving The Printer] or [Shipping The
Printer] from the printer driver. Also when shipping the printer, set the protectors.
Moving or shipping the printer without taking necessary measures could cause ink leak inside the
printer, resulting in a re, electric shock, or printer failure.
Important
• To prevent machine failures, do not relocate or transport this printer with the upper unit open.
■Maintenance and Inspections
Warning
• To avoid a re hazard, occasionally disconnect the power cord from the printer and the power supply
and use a soft dry cloth to clean the cord connectors and the connection points. Leaving the cord
plugged in and not cleaned for a long period, especially in an area subject to dust, oil, and high
humidity, could cause the insulation material to deteriorate.
• When cleaning the printer, do not use a ammable solvent (alcohol, thinner, etc.). If a ammable
solvent is brought into contact with the parts inside the printer, a re or electric shock could result.
•Check the power cord and power plug regularly. If the following conditions occur, contact your place
of purchase, as the condition may cause a re:
– There are burn marks on the power plug.
– The blade on the power plug is deformed or broken.
– The power goes OFF and ON when the power cord is bent.

12
Important Safety Instructions
– There are cuts, cracks, or indentations on the power cord.
– The power cord becomes hot.
• Check the power cord and power plug regularly to make sure that they are not handled in the
following manner, as this may result in a re or electric shock:
– The connection part of the power plug is loose.
– The power cord is under a heavy object.
– The power cord is subjected to stress, for example, it is pulled excessively or secured with staples.
– The power plug is loose.
– The power cord is tied in a bundle.
– The power cord protrudes into a walkway.
– The power cord is placed in front of heating appliance.
Caution
• Before cleaning the printer, be sure to turn it o󰀨 and remove the power plug from the power outlet.
Otherwise, a re or electric shock could result.
■Ink Tank and the Maintenance Cartridge
D
Caution
• Always store these items out of the reach of small children. This prevents accidents. If a child
accidentally swallows ink, seek medical attention immediately.
•If ink gets into your eyes, wash it out with owing water immediately. If irritation persists, consult a
physician.
•If ink comes into contact with your skin, rinse it o󰀨 with owing water immediately. If irritation persists,
consult a physician.
•Do not attempt to disassemble or modify the ink tanks.
Important
• Never drop or apply excessive force to an ink tank or the maintenance cartridge. Ink can stain clothing and
the work area.
• Do not install or remove the ink tank or maintenance cartridge unless it needs to be replaced. Doing so can
accelerate wear of the printer components.

13
Box Contents
Check that the following items are included.
•Printer •Starter Ink Tanks
(Black,Cyan, Magenta, Yellow)
•Roll Holder
• Getting Started Guide (this manual)
• Printer Software DVD-ROM (containing the printer driver and manuals)
• Warranty
• Other documents
Note
• USB cable and LAN cable are not included.
• Because starter ink tanks only have a small amount of ink, early purchase of replacement ink tanks is
recommended.

14
When purchasing the power cable
In some countries, the power cable is not provided with this printer. If this is the case, purchase an
approved power cable that meets the following standards or contact your authorized Toshiba Tec
Corporation representative.
Country/
Region Agency Certication/ mark
Country/
Region
Agency Certication/
mark
Australia SAA Germany VDE
Sweden SEMKKO Austria OVE
Ireland NSAI Switzerland SEV
Belgium CEBEC Italy IMQ
UK ASTA Canada CSA
Japan METI UK BSI
Denmark DEMKO Netherlands KEMA
U.S.A. UL Finland FEI
Norway NEMKO Europe HAR
France UTE Spain AEE
Taiwan CNS SouthAfrica SABS

15
Power cable instructions
1. For use with 100- 125 Vac mains power supply, select a power cable rated Min. 125V, 10A.
2. For use with 200 - 240 Vac mains power supply, select a power cable rated Min. 250V, 10A.
3. Select a power cable with the length of 2 m or less.
4. The power cable plug connected to the Printer must be able to be inserted into an IEC 60320-1
C14 inlet. Refer to the following gure for the shape.
Country/
Region North America Europe United Kingdom Australia South Africa
Power cable
Rated (Min.)
Type
125V, 10A
SVT
250V
H05VV-F
250V
H05VV-F
250V
AS3191
approved,
Light or
Ordinary
Duty type
250V, 6A
H05VV
Conductor size
(Min.) No. 3/18AWG 3 x 0.75 mm23 x 0.75 mm23 x 0.75 mm23 x 0.75 mm2
Plug
conguration
(locally
approved
type)
Rated (Min.) 125V, 10A 250V, 10A 250V *1 250V *1 250V *1
*1 At least, 125% of the rated current of the product

16
Front/Right Side View
[1]
[2]
[3]
[5]
[6]
[4]
[8]
[7]
[9]
[1] Upper unit [6] Roll cover handle
Open this unit when setting paper,
removing paper jammed in the paper feed
path, or cleaning inside of the machine.
The upper unit holds the printhead.
Use this handle to open the roll cover.
[2] Operation panel ( → P.19 ) [7] Cutter cover
Keys necessary for operation and lamps to
indicate the state of printer are provided on
this panel.
When using the manual cutter, open this
cover.
[3] Ink tank door [8] Maintenance cartridge door
Open this door when replacing ink tanks or
opening the upper unit.
Open this door when replacing the
maintenance cartridge.
[4] Paper delivery slot [9] Manual cutter
Printed paper is delivered through this slot. Use this cutter to cut the ejected paper
manually.
[5] Roll cover
This cover protects the roll paper feeder.
Printer Part Names and Functions

17
Printer Part Names and Functions
Left Side View
[1]
[7]
[3]
[4]
[5]
[6]
[2]
[1] Rear feeder slot [4] RS232C port
This slot is used to feed fanfold paper. This is an extended interface for connecting
an external unit.
[2] Rating plate [5] USB port
A serial number for identifying the printer is
shown on this plate.
(The serial number is required when you
contact customer support or require any sort
of printer repairs.)
Connect a USB cable here to connect to
the computer.
[6] LAN port
Connect a LAN cable here to connect to
the computer.
[3] RS232C port [7] Power socket
Connect a barcode reader to this port. Connect the power cord here.
Note
• If a power cord is not provided with this printer, please purchase the correct one referring to “When
purchasing the power cable” ( → P.14 ).