Toshiba RemotEye 4 User manual

RemotEye4
User Manual
Document Number: 90988-007
September 2018

2 RemotEye 4 User Manual –90988-007
ABOUT THIS MANUAL
This manual was written by the TOSHIBA Engineering and Marketing Groups. These groups are tasked with
providing technical documentation for the RemotEye 4 system. Every effort has been made to provide accurate and
concise information to you, our customer.
This manual provides information on how to safely install, operate, and maintain your RemotEye 4 system. This
manual includes a section of general safety instructions that describes the warning labels and symbols that are used
throughout the manual. Read the manual completely before installing, operating, or performing maintenance on this
equipment.
The information in this manual is subject to change without notice.
The Toshiba International Corporation shall not be liable for direct, indirect, special, or consequential damages
resulting from the use of the information contained within this manual.
This manual is copyrighted. No part of this manual may be photocopied or reproduced in any form without the prior
written consent of the Toshiba International Corporation.
TOSHIBA is a registered trademark of the TOSHIBA Corporation.
RemotEye is a registered trademark of the Toshiba International Corporation.
All other product or trade references appearing in this manual are registered trademarks of their respective owners.
© Copyright 2018 Toshiba International Corporation.
All rights reserved.

RemotEye 4 User Manual –90988-007 3
CONTACTING TOSHIBA’S CUSTOMER SUPPORT CENTER
TOSHIBA’s Customer Support Center can be contacted to obtain help in resolving any RemotEye 4 system problem
that you may experience or to provide application information.
The Support Center can be reached at 855-803-7087 (toll free) or 713-466-0277. The center is open from 8 a.m. to 5
p.m. (CST), Monday through Friday.
Email us at: [e-mail]
You may also contact TOSHIBA by writing to:
TOSHIBA International Corporation - UPS
13131 West Little York Road
Houston, Texas 77041-9990
For further information on TOSHIBA’s products and services, please visit our website at:
HTTP://WWW.TOSHIBA.COM/IND.
IMPORTANT NOTICE
This user manual may not cover all of the variations in equipment, nor may it provide information on every possible
contingency concerning installation, operation, or maintenance.
The contents of this manual shall not become a part of or modify any prior agreement, commitment, or relationship
between the customer and the TOSHIBA International Corporation's UPS Division. The sales contract contains the
entire obligation of the TOSHIBA International Corporation's UPS Division. The warranty contained in the contract
between the parties is the sole warranty of the TOSHIBA International Corporation's UPS Division, and any
statements contained herein do not create new warranties or modify the existing warranty.
Any electrical or mechanical modifications to this equipment without prior written consent of the TOSHIBA
International Corporation will void all warranties and may void the UL/CUL listing or other safety certifications.
Unauthorized modifications may also result in equipment damage or personal injury.
When used on UPS supporting safety critical equipment, carefully analyze the impact of allowing remote access of
the UPS control features.
IMPORTANT SAFETY INSTRUCTIONS
This manual contains important instructions that should be followed during the installation, maintenance, and
operation of the UPS and its batteries to assure safe and proper operation.
Turn off, lockout, and tagout all power sources before connecting the power wiring to the equipment or when
performing maintenance.
Unauthorized personnel should not service batteries.
Contact your nearest Toshiba authorized service center for battery replacement.
Qualified Personnel shall:
Have read the entire operation manual of the system being serviced.
Be trained and authorized to safely energize, de-energize, ground, lockout and tag circuits and equipment,
and clear faults in accordance with established safety practices.
Be trained in the proper care and use of protective equipment such as safety shoes, rubber gloves, hard hats,
safety glasses, face shields, flash clothing, etc., in accordance with established safety practices.
Be trained in rendering first aid.
Be knowledgeable of batteries and the required handling and maintenance precautions.

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RemotEye 4 User Manual –90988-007 5
TABLE OF CONTENTS
ABOUT THIS MANUAL...........................................................................................................................2
CONTACTING TOSHIBA’S CUSTOMER SUPPORT CENTER.......................................................3
IMPORTANT NOTICE.............................................................................................................................3
IMPORTANT SAFETY INSTRUCTIONS..............................................................................................3
TABLE OF CONTENTS ...........................................................................................................................5
LIST OF FIGURES....................................................................................................................................9
LIST OF TABLES....................................................................................................................................11
1GENERAL SAFETY INSTRUCTIONS.......................................................................................13
SAFETY ALERT SYMBOLS ...................................................................................................................13
SPECIAL SYMBOLS................................................................................................................................13
1.2.1 Electrical Hazard Symbol ....................................................................................................................13
1.2.2 Explosion Hazard Symbol ...................................................................................................................14
EQUIPMENT WARNING LABELS.........................................................................................................14
INSTALLATION PRECAUTIONS...........................................................................................................14
2INTRODUCTION...........................................................................................................................15
PURPOSE & MANUAL OVERVIEW......................................................................................................15
APPLICABLE SPECIFICATIONS...........................................................................................................15
UPS COMPATIBILITY.............................................................................................................................16
PACKAGE CONTENTS ...........................................................................................................................16
REMOTEYE 4 LAYOUT AND LED INDICATORS...............................................................................17
2.5.1 Hard Reset Button................................................................................................................................18
FEATURES................................................................................................................................................20
2.6.1 HTTP Web Access...............................................................................................................................20
2.6.2 SNMP Access......................................................................................................................................20
2.6.3 BACnet and Modbus Access...............................................................................................................21
2.6.4 Additional Features..............................................................................................................................21
2.6.5 RemotEye 4 Support Software Programs ............................................................................................22
2.6.6 Optional –Environmental Monitoring Device (EMD)........................................................................22
2.6.7 Optional –RemotEye Sensor Pack for EMD.......................................................................................23
2.6.8 Optional –RemotRadar Software........................................................................................................23
3SETUP..............................................................................................................................................24
CHECKLIST..............................................................................................................................................24
INSTALL REMOTEYE 4 IN UPS ............................................................................................................25
4REMOTEYE 4 NETWORK CONNECTION SETUP................................................................31
IP ADDRESS SETUP WITH DHCP.........................................................................................................31
IP ADDRESS SETUP WITH CUSTOM NETWORK SETTINGS...........................................................32
4.2.1 Install USB Driver (Windows 8.1) ......................................................................................................32
4.2.2 Install USB Driver (Windows 7) .........................................................................................................33
4.2.3 Establishing Comminication................................................................................................................33
4.2.4 Set the IP Address................................................................................................................................34
5SYSTEM CONFIGURATION VIA WEB INTERFACE ...........................................................36
SOFTWARE SETUP .................................................................................................................................36
5.1.1 First Time Setup...................................................................................................................................36
DASHBOARD (HOME PAGE) LAYOUT...............................................................................................39
5.2.1 Customizing the Dashboard Layout.....................................................................................................42

6 RemotEye 4 User Manual –90988-007
WEB NAVIGATION.................................................................................................................................44
5.3.1 UPS MONITORING Drop-down Menu..............................................................................................45
5.3.2 UPS MANAGEMENT Drop-down Menu...........................................................................................46
5.3.3 SETTTINGS Drop-down Menu...........................................................................................................46
5.3.4 EMD Drop-down Menu.......................................................................................................................46
5.3.5 {Username} Drop-down Menu............................................................................................................46
6PROTOCOL SETUP......................................................................................................................47
SNMP SETUP............................................................................................................................................47
6.1.1 Toshiba MIB Files ...............................................................................................................................48
6.1.2 NMS (Manager) Settings.....................................................................................................................48
MODBUS TCP/IP OR BACNET IP SETUP.............................................................................................48
6.2.1 Configure for Modbus TCP/IP.............................................................................................................48
6.2.2 Configure for BACnet IP.....................................................................................................................49
MODBUS RTU OR BACNET MS/TP SETUP.........................................................................................50
6.3.1 Configure for Modbus RTU.................................................................................................................50
6.3.2 Configure for BACnet MS/TP.............................................................................................................52
7OPTIONAL FEATURES SETUP .................................................................................................55
RADIUS CONFIGURATION ...................................................................................................................55
EMAIL NOTIFICATION ..........................................................................................................................55
REMINDERS.............................................................................................................................................57
WIRELESS SYSTEM SETTINGS............................................................................................................57
REMOTEYE 4 SYSTEM SETTINGS.......................................................................................................57
EMD (ENVIRONMENTAL MONITORING DEVICE)...........................................................................58
7.6.1 EMD Installation..................................................................................................................................59
7.6.2 EMD Parameters..................................................................................................................................59
7.6.3 EMD Configuration.............................................................................................................................60
8MOBILE-FRIENDLY WEB INTERFACE .................................................................................61
DISPLAY AND NAVIGATION ...............................................................................................................61
ALERT CENTER.......................................................................................................................................62
PROTECTED CLIENTS............................................................................................................................62
9REMOTEYE 4 CONSOLE MENU NAVIGATION ...................................................................63
MAIN MENU DESCRIPTION..................................................................................................................66
REMOTEYE 4 CARD SETTINGS ...........................................................................................................67
9.2.1 IP, Time and System Group.................................................................................................................68
9.2.2 Network Control Group.......................................................................................................................70
9.2.3 Account Control Group........................................................................................................................73
9.2.4 Email Group.........................................................................................................................................75
9.2.5 SNMP Group .......................................................................................................................................77
9.2.6 Modbus Group.....................................................................................................................................78
9.2.7 BACnet Group.....................................................................................................................................79
9.2.8 Interface Settings Group......................................................................................................................79
RESET CONFIGURATION TO DEFAULT.............................................................................................80
RESTART REMOTEYE CARD................................................................................................................80
10 HISTORY DATA & LOGS............................................................................................................81
UPS HISTORY SUMMARY SUMMARY PAGE....................................................................................81
GENERAL RECORDS PAGE...................................................................................................................82
EXTENDED GENERAL RECORDS PAGE.............................................................................................82
TEST RECORDS (T1000 & 1600XP/XPI ONLY) ...................................................................................83
BACKUP RECORDS PAGE.....................................................................................................................83
FAULT RECORDS PAGE ........................................................................................................................84
OPERATION MODE RECORDS PAGE..................................................................................................86
WARNING RECORDS PAGE..................................................................................................................87
SYSTEM SETTINGS CHANGE RECORDS PAGE (T1000 & 1600XP/XPI ONLY)............................89

RemotEye 4 User Manual –90988-007 7
UPS EVENTS RECORDS PAGE..............................................................................................................89
REMOTEYE 4 EVENTS RECORDS PAGE ............................................................................................89
ACKNOWLEDGED ALERTS RECORDS PAGE ...................................................................................90
EMD HISTORY LOG................................................................................................................................90
EMD EXTENDED HISTORY LOG .........................................................................................................90
11 REMOTEYE APPLICATION PROGRAMS ..............................................................................91
REMOTEYE CLIENT SHUTDOWN SOFTWARE FOR ESXI 5/5.1/5.5/6.0 .........................................91
11.1.1 Software Needed..................................................................................................................................91
11.1.2 Setup Procedure for RemotEye ESXi Client Shutdown Daemon*......................................................92
11.1.3 Toshiba UPS Shutdown Events Setup .................................................................................................98
AUTO SAVE-LOG SOFTWARE............................................................................................................100
11.3.1 Selecting ............................................................................................................................................101
11.3.2 Device List.........................................................................................................................................101
11.3.3 Status..................................................................................................................................................102
11.3.4 Save Log Settings ..............................................................................................................................102
REMOTE CONFIG TOOL......................................................................................................................103
TUPGRADE - FIRMWARE TOOL ........................................................................................................104
11.5.1 General information...........................................................................................................................104
11.5.2 Hardware Setup..................................................................................................................................106
12 SPECIFICATIONS.......................................................................................................................106
SYSTEM SPECIFICATIONS..................................................................................................................106
LED INDICATORS KEY........................................................................................................................107
FIRMWARE SPECIFICATIONS............................................................................................................108
PCB GOLD FINGER (GF1) ...................................................................................................................108
NETWORK CONNECTOR (J2)..............................................................................................................108
RS-232/EMD CABLING KEY (J3).........................................................................................................108
RS-485 CABLING KEY..........................................................................................................................109
APPENDIX A –MODBUS REGISTERS FOR ALL UPS..................................................................110
A.1 MODBUS (3X) INPUT REGISTERS FOR G9000/G2020 SERIES UPS: MONITORING..................110
A.2 MODBUS (3X) INPUT REGISTERS FOR 4300, 4400, AND 5000 SERIES UPS: MONITORING ...121
A.3 MODBUS (3X) INPUT REGISTERS FOR SINGLE PHASE UPS: MONITORING...........................131
A.4 MODBUS (1X) INPUT REGISTERS FOR THREE PHASE UPS: ALARMS AND STATUS............143
A.5 MODBUS (1X) INPUT REGISTERS FOR SINGLE PHASE UPS: ALARMS AND STATUS...........152
APPENDIX B –BACNET POINT MAPPING FOR 1600XP/XPI ....................................................163
B.1 BACNET ANALOG INPUT POINT MAPPING FOR 1600XP/XPI......................................................163
B.2 BACNET BINARY INPUT POINT MAPPING FOR 1600XP/XPI.......................................................167
APPENDIX C –BACNET POINT MAPPING FOR 4300 .................................................................171
C.1 BACNET ANALOG INPUT POINT MAPPING FOR 4300 ..................................................................171
C.2 BACNET BINARY INPUT POINT MAPPING FOR 4300....................................................................174
APPENDIX D –BACNET POINT MAPPING FOR 4400 .................................................................178
D.1 BACNET ANALOG INPUT POINT MAPPING FOR 4400 ..................................................................178
D.2 BACNET BINARY INPUT POINT MAPPING FOR 4400....................................................................182
APPENDIX E –BACNET POINT MAPPING FOR G9000/G2020 ..................................................187
E.1 BACNET ANALOG INPUT POINT MAPPING FOR G9000/G2020....................................................187
E.2 BACNET BINARY INPUT POINT MAPPING FOR G9000/G2020.....................................................190
APPENDIX F–BACNET POINT MAPPING FOR 5000 NEMA 3R................................................192
F.1 BACNET ANALOG INPUT POINT MAPPING FOR 5000 NEMA 3R................................................192
F.2 BACNET BINARY INPUT POINT MAPPING FOR 5000 NEMA 3R..................................................196
APPENDIX G–BACNET POINT MAPPING FOR T1000 ...............................................................200
G.1 BACNET ANALOG INPUT POINT MAPPING FOR T1000................................................................200
G.2 BACNET BINARY INPUT POINT MAPPING FOR T1000 .................................................................203

8 RemotEye 4 User Manual –90988-007
APPENDIX H ––BACNET POINT MAPPING FOR T1000 (1-3KVA)..........................................206
H.1 BACNET ANALOG INPUT POINT MAPPING FOR T1000 (1-3KVA) ..............................................206
H.2 BACNET BINARY INPUT POINT MAPPING FOR T1000 (1-3KVA)................................................208
APPENDIX I ––BACNET POINT MAPPING FOR 5000 (3P1)......................................................210
I.1 BACNET ANALOG INPUT POINT MAPPING FOR 5000 (3P1).........................................................210
I.2 BACNET BINARY INPUT POINT MAPPING FOR 5000 (3P1)..........................................................213
APPENDIX J ––BACNET POINT MAPPING FOR G9000/G2020 V2..........................................216
J.1 BACNET ANALOG INPUT POINT MAPPING FOR G9000/G2020 V2..............................................216
I.2 BACNET BINARY INPUT POINT MAPPING FOR G9000/G2020 V2...............................................219
APPENDIX K –SNMP MIB OID’S FOR 1600XP/XPI......................................................................222
APPENDIX L –SNMP MIB OID’S FOR 4300 ...................................................................................228
APPENDIX M –SNMP MIB OID’S FOR 4400 ..................................................................................233
APPENDIX N –SNMP MIB OID’S FOR G9000/G2020....................................................................238
APPENDIX O –SNMP MIB OID’S FOR 5000 NEMA 3R................................................................241
APPENDIX P –SNMP MIB OID’S FOR T1000.................................................................................246
APPENDIX Q –SNMP MIB OID’S FOR T1000 (1-3 KVA)..............................................................250
APPENDIX R –SNMP MIB OID’S FOR 5000 (3P1).........................................................................252
APPENDIX S –SNMP MIB OID’S FOR G9000/G2020 V2...............................................................256
APPENDIX T –ADDITIONAL RS-485 CONNECTION INFORMATION....................................260

RemotEye 4 User Manual –90988-007 9
List of Figures
Figure 2-1 RemotEye 4 Faceplate Layout..................................................................................................................17
Figure 2-2 RemotEye 4 Hard Reset Button Access....................................................................................................18
Figure 2-3 RemotEye LED Locations........................................................................................................................19
Figure 2-4 HTTP Web Access Dashboard Example ..................................................................................................20
Figure 2-5 *** SNMP Access to RemotEye 4............................................................................................................21
Figure 2-6 EMD Module............................................................................................................................................23
Figure 2-7 EMD Sensor Pack.....................................................................................................................................23
Figure 2-8: RemotRadar Example...............................................................................................................................24
Figure 3-1 RemotEye 4 MAC Address Location .......................................................................................................25
Figure 3-2 RemotEye 4 Location in 1600XP .............................................................................................................25
Figure 3-3 RemotEye 4 in 4300 and 4400 UPS..........................................................................................................26
Figure 3-4 RemotEye 4 in G9000/G2020 UPS...........................................................................................................26
Figure 3-5 RemotEye 4 in G9000 1000kVA..............................................................................................................27
Figure 4-1 RemotEye 4 Network Connection Example .............................................................................................32
Figure 4-2 PC to RemotEye 4 USB-mini-USB Cable Adapter ..................................................................................33
Figure 4-3 Tera Term Opening Screen.......................................................................................................................34
Figure 4-4 Serial Port Setup .......................................................................................................................................34
Figure 4-5 RemotEye 4 Configuration Utility Main Menu ........................................................................................35
Figure 5-1 Login Screen.............................................................................................................................................36
Figure 5-2 First Time Setup Screen............................................................................................................................36
Figure 5-3 Login/Guest Mode Settings ......................................................................................................................37
Figure 5-4 First Time Setup Screen............................................................................................................................38
Figure 5-5 RemotEye 4 Default Dashboard (Home Page) Layout.............................................................................39
Figure 5-6 Default UPS Pictures ................................................................................................................................40
Figure 5-7 Remote View Flow Diagrams (RVFD).....................................................................................................41
Figure 5-8 Dynamic (Comprehensive) Block by Series.............................................................................................41
Figure 5-9 History/Trend Blocks................................................................................................................................42
Figure 5-10 Login to Edit Dashboard.........................................................................................................................42
Figure 5-11 Edit Dashboard Button............................................................................................................................42
Figure 5-12 Edit Dashboard Mode .............................................................................................................................43
Figure 5-13 Edit Dashboard Mode - Drop-down Menu .............................................................................................44
Figure 5-14 Drop-Down Menus .................................................................................................................................45
Figure 5-15 SETTINGS Web Page ............................................................................................................................45
Figure 6-1 SNMP Settings Panel................................................................................................................................47
Figure 6-2 Modbus TCP/IP and BACnet IP Configuration Panels.............................................................................49
Figure 6-3 RemotEye 4 RS-485 Data and GND Cabling...........................................................................................50
Figure 6-4 Interface Settings for Modbus RTU..........................................................................................................50
Figure 6-5 Modbus Settings for Modbus RTU...........................................................................................................51
Figure 6-6 MODbus Read/Write Definitions .............................................................................................................51
Figure 6-7 Example - MODbus Poll for 1600XP.......................................................................................................52
Figure 6-8 RemotEye 4 RS-485 Data and GND Cabling...........................................................................................53
Figure 6-9 Interface Settings for BACnet MS/TP ......................................................................................................53
Figure 6-10 BACnet Settings for BACnet MS/TP .....................................................................................................54
Figure 7-1 Wireless System Settings View ................................................................................................................57
Figure 8-1 Mobile Webpage by Product Line ............................................................................................................61
Figure 8-2 Input Parameters Mobile Webpage –by Product Line .............................................................................62
Figure 8-3 Example of Alert Center and Protected Clients........................................................................................62
Figure 9-1 RemotEye 4 Console Main Menu.............................................................................................................66
Figure 9-2 RemotEye 4 Card Settings Menu..............................................................................................................67
Figure 9-3 IP, Time and System Group Menu............................................................................................................68
Figure 9-4 IPv4 Group Menu .....................................................................................................................................69
Figure 9-5 IPv6 Group Menu .....................................................................................................................................69
Figure 9-6 Date and Time Group Menu .....................................................................................................................70
Figure 9-7 Network Control Group Menu..................................................................................................................71

10 RemotEye 4 User Manual –90988-007
Figure 9-8 SNMP Control Group...............................................................................................................................71
Figure 9-9 SMTP Control Group................................................................................................................................72
Figure 9-10 SSH Control Group.................................................................................................................................72
Figure 9-11 Telnet Control Group..............................................................................................................................72
Figure 9-12 HTTP Control Group..............................................................................................................................73
Figure 9-13 Configuration Control Group Menu........................................................................................................73
Figure 9-14 RADIUS Group Menu............................................................................................................................74
Figure 9-15 Access Control Table..............................................................................................................................74
Figure 9-16 Super User Group Menu.........................................................................................................................75
Figure 9-17 Email Group Menu .................................................................................................................................76
Figure 9-18 Mail Receiver Table................................................................................................................................76
Figure 9-19 SNMP Group Menu................................................................................................................................77
Figure 9-20 Trap Receiver Table................................................................................................................................77
Figure 9-21 SNMPv3 USM Table..............................................................................................................................78
Figure 9-22 Modbus Group Menu..............................................................................................................................79
Figure 9-23 BACnet Group Menu..............................................................................................................................79
Figure 9-24 Interface Settings Group Menu...............................................................................................................80
Figure 9-25 Reset Configuration to Default ...............................................................................................................80
Figure 9-26 Restart SNMP/WEB Card.......................................................................................................................80
Figure 11-1 Network with RemotEye and ESXi Servers ...........................................................................................91
Figure 11-2 Text turns RED in Super User Mode......................................................................................................92
Figure 11-3 Add Server to vMA.................................................................................................................................92
Figure 11-4 ESXi Added to VMA..............................................................................................................................92
Figure 11-5 WinSCP Login Screen............................................................................................................................93
Figure 11-6 WinSCP vi-admin Screen .......................................................................................................................94
Figure 11-7 Install Screen Shot ..................................................................................................................................95
Figure 11-8 Protected Client Table in RemotEye.......................................................................................................95
Figure 11-9 vSphere Management Asistant Screen Shot............................................................................................96
Figure 11-10 VM Remote Shutdown Test..................................................................................................................97
Figure 11-11 RemotEye 4 Save Log Utility RemotEye 4 –Auto Save Log Tab .....................................................100
Figure 11-12 RemotEye 4 Save Log Utility RemotEye 4 –Selecting.......................................................................101
Figure 11-13 RemotEye 4 Save Log Utility –Device List.......................................................................................101
Figure 11-14 RemotEye 4 Save Log Utility –Status................................................................................................102
Figure 11-15 RemotEye 4 Save Log –Settings.........................................................................................................102
Figure 11-16 RemotEye 4 Save Log –Set Page........................................................................................................103
Figure 11-17 Remote Config Tool - Detail..............................................................................................................104
Figure 11-18 Tupgrade Utility Opening Display......................................................................................................105
Figure 12-1 PCB Top View/Goldfinger ...................................................................................................................108
Figure 12-2 RemotEye 4 Faceplate ..........................................................................................................................109

RemotEye 4 User Manual –90988-007 11
List of Tables
Table 2-1 RemotEye 4 Connections...........................................................................................................................17
Table 2-2 RemotEye 4 LED Indications.....................................................................................................................19
Table 3-1 Set-up Checklist .........................................................................................................................................24
Table 4-1 Monitoring Protocol and Port Connector ...................................................................................................31
Table 7-1 Daily/Event Status Logs.............................................................................................................................56
Table 7-2 EMD Layout and Indicators.......................................................................................................................59
Table 9-1 Console Menu Tree....................................................................................................................................63
Table 10-1 History Log Availability ..........................................................................................................................81
Table 10-2 UPS History Summary Page Availability ................................................................................................81
Table 10-4 RemotEye 4 UPS Warning Codes............................................................................................................89
Table 11-1 Tupgrade Toolbar Functions ..................................................................................................................105
Table 12-1 RemotEye 4 System Specifications........................................................................................................106
Table 12-2 RemotEye 4 LED Indications.................................................................................................................107
Table 12-3 Firmware Specifications.........................................................................................................................108
Table 12-4 Pin-outs for Network RJ-45 ...................................................................................................................108
Table 12-5 Pin-outs for RS-232/EDM RJ-45 ...........................................................................................................108
Table 12-6 Pin-outs for RS-485 (Phoenix) Connector..............................................................................................109

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RemotEye 4 User Manual –90988-007 13
1GENERAL SAFETY INSTRUCTIONS
DO NOT attempt to install, operate, maintain or dispose of this equipment until you have read and understood all of
the product safety information and directions that are contained in this manual.
SAFETY ALERT SYMBOLS
The Safety Alert Symbol indicates that a potential personal injury hazard exists. The symbol is comprised of an
equilateral triangle enclosing an exclamation mark.
Listed below are the signal words that are used throughout this manual followed by their descriptions and associated
symbols. When the words DANGER, WARNING and CAUTION are used in this manual they will be followed by
important safety information that must be carefully adhered to.
The word DANGER preceded by the safety alert symbol indicates that an imminently hazardous situation exists
that, if not avoided, will result in death or serious injury to personnel.
The word WARNING in capital letters preceded by the safety alert symbol indicates that a potentially hazardous
situation exists that, if not avoided, could result in death or serious injury to personnel.
The word CAUTION or ATTENTION in capital letters preceded by the safety alert symbol indicates that a
potentially hazardous situation exists which, if not avoided, may result in minor or moderate injury.
The word CAUTION in capital letters without the safety alert symbol indicates a potentially hazardous situation
exists which, if not avoided, may result in equipment and property damage.
SPECIAL SYMBOLS
To identify special hazards, other symbols may appear in conjunction with the DANGER, WARNING and
CAUTION signal words. These symbols indicate areas that require special and/or strict adherence to the procedures
to prevent serious injury to personnel or death.
1.2.1 Electrical Hazard Symbol
A symbol which indicates a hazard of injury from electrical shock or burn. It is comprised of an equilateral triangle
enclosing a lightning bolt.
DANGER
WARNING
CAUTION / ATTENTION
SIGNAL WORDS

14 RemotEye 4 User Manual –90988-007
1.2.2 Explosion Hazard Symbol
A symbol which indicates a hazard of injury from exploding parts. It is comprised of an equilateral triangle
enclosing an explosion image.
EQUIPMENT WARNING LABELS
DO NOT attempt to install, operate, maintain, or dispose of this equipment until you have read and understood all of
the product warnings and user directions that are contained in this instruction manual.
DO NOT remove or cover any of the labels. If the labels are damaged or if additional labels are required, contact
your Toshiba representative for additional labels.
Labels attached to the equipment are there to provide useful information or to indicate an imminently hazardous
situation that may result in serious injury, severe property and equipment damage, or death if the instructions are not
followed.
Misuse of this equipment could result in injury and equipment damage. In no event will Toshiba Corporation be
responsible or liable for either indirect or consequential damage or injury that may result from the misuse of this
equipment.
INSTALLATION PRECAUTIONS
Install the unit in a stable level and upright position that is free of excessive vibration.
Install the unit where the ambient temperature is within the specified range.
Do not install the unit in areas that are subject to high humidity.
Do not install the unit in areas that allow exposure to direct sunlight.
Do not install the unit in areas that allow exposure to high levels of airborne dust, metal particles, or flammable
gases.
Do not install the unit in areas near sources of electrical noise.
Do not install the unit in areas that would allow fluids or any foreign object to get inside the unit.
For further information on workplace safety visit www.osha.gov.
WARNING
CAUTION

RemotEye 4 User Manual –90988-007 15
2INTRODUCTION
PURPOSE & MANUAL OVERVIEW
Congratulations on the purchase of your new Toshiba Uninterruptible Power Supply (UPS) system remote
management tool: the RemotEye 4. The RemotEye 4 has embedded software that allows network administrators to
monitor and control Toshiba UPS systems remotely via any of the following protocols:
Hypertext Transfer Protocol (HTTP/HTTPS)
SNMP (Simple Network Management Protocol)
Modbus TCP/RTU (Transmission Control Protocol/Remote Terminal Unit)
BACnet IP/MSTP (Internet Protocol /Master Slave Token Passing)
This user manual describes how to install, configure, and operate the RemotEye 4. The RemotEye 4 connects to the
network via either a RJ-45 or a RS-485 connection.
The RemotEye 4 can be configured in one of two ways after it is physically installed in the UPS.
1. Networks set up for DHCP automatically configure the RemotEye 4 for the network.
2. Manually configure the RemotEye 4 circuit card using either default settings or manually selected settings.
a. The default network values are used and the network is changed to accommodate these values.
b. The RemotEye 4 IP address values are to be manually input to accommodate the existing network
configuration.
APPLICABLE SPECIFICATIONS
Electronic Emission Notice
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment.
CE Notice
This device complies with the EMC directive of the European Community and meets or exceeds the following
technical standard:
EN 55022:1998 ”Limits and Methods of Measurement of Radio interference Characteristics of
information Technology Equipment.” This device complies with the CISPR Class B standard
EN 55024:1998 ”Electromagnetic compatibilityGeneric immunity standard Part1: Residential, and
light industry.”

16 RemotEye 4 User Manual –90988-007
UPS COMPATIBILITY
The RemotEye 4 is compatible with the following Toshiba UPS product lines:
T1000 Single Phase UPS Family
T1000 (1-3kVA) Single Phase UPS Family
1600XP/XPi Single Phase UPS Family
(NOTE: The 1600XP and 1600XPi are identical except for case color (XP is off-white, and XPi is black)
and the XPi comes pre-loaded with the RemotEye 4)
4300 30/50kVA Three-Phase UPS Family
4400 15-80kVA Three Phase UPS Family
5000 NEMA 3R 20/30kVA Three-Phase UPS Family
5000 3P1 50kVA Three-Phase to Single-Phase UPS Family
G9000/G2020 80-1000kVA Three-Phase UPS Family
PACKAGE CONTENTS
Listed below are the items included in the RemotEye 4 package:
1. The RemotEye 4 printed circuit board.
2. USB cable, (USB A to USB Mini-B).
3. A CD-ROM containing the following:
a. The RemotEye 4 Quick Installation Guide.
b. RemotEye 4 User Manual
c. T1000 MIB File
d. T1000 (1-3kVA) MIB File
e. 1600XP/XPi MIB File
f. 4300 MIB File
g. 4400 MIB File
h. 5000 NEMA 3R MIB File
i. 5000 3P1 MIB File
j. G9000 MIB File (Note: Also compatible with G2020 UPS)
k. System MIB File
l. RemotEye 4 Firmware Upgrade Utility Software Tool
m. Shutdown Clients Software
n. Auto-Save Log Utility Software Tool
o. USB Driver
4. Phoenix 3-pin Connector

RemotEye 4 User Manual –90988-007 17
REMOTEYE 4 LAYOUT AND LED INDICATORS
Figure 2-1 RemotEye 4 Faceplate Layout
Table 2-1 RemotEye 4 Connections
No.
Item
Description
1
Network port
Connects to network.
LED indication: LAN 10/100 link, Activity.
2
EMD
Connects to an environmental sensor (EMD)
LED indication: System power, System status.
3
USB A port
Expansion slot.
4
RS-485 port
Phoenix connector for RS-485 serial connections.
5
Setup port (mini-USB)
Connects to a workstation USB A port with the provided USB adapter cable.
6
Restart button (Access
through faceplate)
Restarts RemotEye 4 display only. (Does not restart the UPS) (The Restart button
is behind faceplate, under the network port. It can be accessed with a thin probe
inserted through the “Restart” port.)
Press 1 second –Restart RemotEye 4
(This does not affect the operation of UPS.)
7
Hard Reset button
(Behind faceplate)
The Hard Reset button is located behind the RemotEye 4 faceplate, beneath the
USB port. Remove the faceplate to access the Hard Reset button.
With the faceplate removed and the PCB installed, press and hold the
Hard Reset button for at least 10 seconds.
This will restore the RemotEye 4 parameters to their default values,
including the Username (TOSHIBA) and Password (ADMIN)
See 2.5.1 Hard Reset Button for instructions on accessing the Hard Reset button.
1
2
3
4
5
6
(7)

18 RemotEye 4 User Manual –90988-007
2.5.1 Hard Reset Button
Faceplate Bracket Attachment –Bottom Faceplate Bracket Screw - Top
RemotEye 4 without Faceplate –Front View
Figure 2-2 RemotEye 4 Hard Reset Button Access
If the RemotEye 4 needs to be restored to its initial default values, such as when the RemotEye 4 User Name/
Password become lost or non-functional, the default values (Username: TOSHIBA, Password: ADMIN) may be
restored by performing a Hard Reset of the RemotEye 4.
NOTE: The RemotEye 4 PCB card may be safely removed and re-inserted into the UPS PCB mounting box while
the UPS is energized.
1. Remove the RemotEye 4 PCB from the UPS PCB mounting box while the UPS is energized.
2. Remove the PCB faceplate: Use a Philips screwdriver to unscrew the Philips head screw, Figure 2-2 (B)
from the press nut in the Faceplate Bracket, Figure 2-2 (A).
3. Insert the PCB without the faceplate into the PCB mounting box and allow it to power up.
4. Press and hold the reset button, Figure 2-2(C) for at least ten (10) seconds to trigger the hard reset.
5. Remove the RemotEye 4 PCB and re-install the PCB faceplate removed in step 2.
6. Reinstall the assembled RemotEye 4 PCB in the UPS PCB mounting box.
< B
C
< A

RemotEye 4 User Manual –90988-007 19
Figure 2-3 RemotEye LED Locations
Table 2-2 RemotEye 4 LED Indications
No.
Port
Green LED
Yellow LED
Function
1
Network
○ON
●○●○● Flashing(1sec)
Ethernet 100 Traffic
2
●OFF
●○●○● Flashing(1sec)
Ethernet 10 Traffic
3
○ ON
○ ON
100 Base-TX Ready
4
● OFF
○ ON
10 Base-T Ready
5
● OFF
● OFF
Ethernet Disconnection
6
Status/
EMD
○ ON
● OFF
Power On (Normal Status)
7
○ ON
●○●○● Flashing(1~3sec)
RS232 Port Activity (UPS site)
8
Two LED cross Flashing
Two LED cross Flashing
Auto Diagnostic Mode
9
○ ON
○ ON
Auto Diagnostic Failed
10
● OFF
● OFF
Hardware Error
Green
LED
Yellow
LED
Green
LED
Yellow
LED

20 RemotEye 4 User Manual –90988-007
FEATURES
2.6.1 HTTP Web Access
A built-in web interface allows access to data from RemotEye 4 publicly or privately using an internet browser such
as Internet Explorer, Firefox, or Google Chrome.
The web interface homepage is a customizable dashboard-style display of various parameter groups in an array of
replaceable, rearrangeable, information blocks, or widgets.
Figure 2-4 HTTP Web Access Dashboard Example
2.6.2 SNMP Access
RemotEye 4 provides enhanced SNMP security with option of SNMPv3. RemotEye 4 also supports SNMPv1 and
SNMPv2c. It is compatible with the United States Standard UPS MIB, RFC1628, and Toshiba customized MIB
files (See SNMP example using iReasoning MIB Browser Software in Figure 2-4 *** SNMP Access to RemotEye
4).
Replaceable,
Rearrangable
Widgets