Toshiba RemotEye III User manual

®

RemotEye III User Manual – 62330-005
RemotEye

III
User Manual
Document Number: 62330-005
August 2015
8/15/15

2 RemotEye III User Manual – 62330-005
About This Manual
This manual was written by the TOSHIBA Engineering and Marketing Groups. These groups are tasked with
providing technical documentation for the RemotEye III system. Every effort has been made to provide accurate and
concise information to you, our customer.
This manual provides information on how to safely install, operate, and maintain your RemotEye III system. This
manual includes a section of general safety instructions that describes the warning labels and symbols that are used
throughout the manual. Read the manual completely before installing, operating, or performing maintenance on this
equipment.
The information in this manual is subject to change without notice.
The Toshiba International Corporation shall not be liable for direct, indirect, special, or consequential damages
resulting from the use of the information contained within this manual.
This manual is copyrighted. No part of this manual may be photocopied or reproduced in any form without the prior
written consent of the Toshiba International Corporation.
TOSHIBA is a registered trademark of the TOSHIBA Corporation.
RemotEye is a registered trademark of the Toshiba International Corporation.
All other product or trade references appearing in this manual are registered trademarks of their respective owners.
© Copyright 2015 Toshiba International Corporation.
All rights reserved.

RemotEye III User Manual – 62330-005 3
Contacting TOSHIBA’s Customer Support Center
TOSHIBA’s Customer Support Center can be contacted to obtain help in resolving any RemotEye III system problem
that you may experience or to provide application information.
The Support Center can be reached at 877-867-8773 (toll free) or 713-466-0277. The center is open from 8 a.m. to 6
p.m. (CST), Monday through Friday.
Email us at: [e-mail]
You may also contact TOSHIBA by writing to:
TOSHIBA International Corporation - UPS
13131 West Little York Road
Houston, Texas 77041-9990
For further information on TOSHIBA’s products and services, please visit our website at:
HTTP://WWW.TOSHIBA.COM/IND.

4 RemotEye III User Manual – 62330-005
Important Notice
This user manual may not cover all of the variations in equipment, nor may it provide information on every possible
contingency concerning installation, operation, or maintenance.
The contents of this manual shall not become a part of or modify any prior agreement, commitment, or relationship
between the customer and the TOSHIBA International Corporation's UPS Division. The sales contract contains the
entire obligation of the TOSHIBA International Corporation's UPS Division. The warranty contained in the contract
between the parties is the sole warranty of the TOSHIBA International Corporation's UPS Division, and any
statements contained herein do not create new warranties or modify the existing warranty.
Any electrical or mechanical modifications to this equipment without prior written consent of the TOSHIBA
International Corporation will void all warranties and may void the UL/CUL listing or other safety certifications.
Unauthorized modifications may also result in equipment damage or personal injury.
When used on UPS supporting safety critical equipment, carefully analyze the impact of allowing remote access of
the UPS control features.
Important Safety Instructions
This manual contains important instructions that should be followed during the installation, maintenance, and
operation of the UPS and its batteries to assure safe and proper operation.
Turn off, lockout, and tagout all power sources before connecting the power wiring to the equipment or when
performing maintenance.
Unauthorized personnel should not service batteries.
Contact your nearest Toshiba authorized service center for battery replacement.
Qualified Personnel shall:
Have read the entire operation manual of the system being serviced.
Be trained and authorized to safely energize, de-energize, ground, lockout and tag circuits and equipment, and clear
faults in accordance with established safety practices.
Be trained in the proper care and use of protective equipment such as safety shoes, rubber gloves, hard hats, safety
glasses, face shields, flash clothing, etc., in accordance with established safety practices.
Be trained in rendering first aid.
Be knowledgeable of batteries and the required handling and maintenance precautions.

RemotEye III User Manual – 62330-005 5
General Safety Instructions
DO NOT attempt to install, operate, maintain or dispose of this equipment until you have read and understood all of
the product safety information and directions that are contained in this manual.
Safety Alert Symbol
The Safety Alert Symbol indicates that a potential personal injury hazard exists. The symbol is comprised of an
equilateral triangle enclosing an exclamation mark.
Listed below are the signal words that are used throughout this manual followed by their descriptions and associated
symbols. When the words DANGER, WARNING and CAUTION are used in this manual they will be followed by
important safety information that must be carefully adhered to.
The word DANGER preceded by the safety alert symbol indicates that an imminently hazardous situation exists that,
if not avoided, will result in death or serious injury to personnel.
The word WARNING in capital letters preceded by the safety alert symbol indicates that a potentially hazardous
situation exists that, if not avoided, could result in death or serious injury to personnel.
The word CAUTION or ATTENTION in capital letters preceded by the safety alert symbol indicates that a
potentially hazardous situation exists which, if not avoided, may result in minor or moderate injury.
The word CAUTION in capital letters without the safety alert symbol indicates a potentially hazardous situation
exists which, if not avoided, may result in equipment and property damage.
DANGER
WARNING
CAUTION / ATTENTION
SIGNAL WORDS

6 RemotEye III User Manual – 62330-005
Special Symbols
To identify special hazards, other symbols may appear in conjunction with the DANGER, WARNING and
CAUTION signal words. These symbols indicate areas that require special and/or strict adherence to the procedures
to prevent serious injury to personnel or death.
Electrical Hazard Symbol
A symbol which indicates a hazard of injury from electrical shock or burn. It is comprised of an equilateral triangle
enclosing a lightning bolt.
Explosion Hazard Symbol
A symbol which indicates a hazard of injury from exploding parts. It is comprised of an equilateral triangle enclosing
an explosion image.
Equipment Warning Labels
DO NOT attempt to install, operate, maintain, or dispose of this equipment until you have read and understood all of
the product warnings and user directions that are contained in this instruction manual.
DO NOT remove or cover any of the labels. If the labels are damaged or if additional labels are required, contact your
Toshiba representative for additional labels.
Labels attached to the equipment are there to provide useful information or to indicate an imminently hazardous
situation that may result in serious injury, severe property and equipment damage, or death if the instructions are not
followed.
Misuse of this equipment could result in injury and equipment damage. In no event will Toshiba Corporation be
responsible or liable for either indirect or consequential damage or injury that may result from the misuse of this
equipment.
WARNING

RemotEye III User Manual – 62330-005 7
Installation Precautions
Install the unit in a stable level and upright position that is free of excessive vibration.
Install the unit where the ambient temperature is within the specified range.
Do not install the unit in areas that are subject to high humidity.
Do not install the unit in areas that allow exposure to direct sunlight.
Do not install the unit in areas that allow exposure to high levels of airborne dust, metal particles, or flammable gases.
Do not install the unit in areas near sources of electrical noise.
Do not install the unit in areas that would allow fluids or any foreign object to get inside the unit.
For further information on workplace safety visit www.osha.gov.
CAUTION

8 RemotEye III User Manual – 62330-005
Table of Contents
About This Manual..............................................................................................................2
Contacting TOSHIBA’s Customer Support Center.........................................................3
Important Notice..................................................................................................................4
Important Safety Instructions ............................................................................................4
General Safety Instructions ................................................................................................5
Safety Alert Symbol........................................................................................................................................5
Special Symbols.............................................................................................................................................6
Equipment Warning Labels ...........................................................................................................................6
Installation Precautions ................................................................................................................................7
Introduction..........................................................................................................................10
Package Contents..........................................................................................................................................10
Features.........................................................................................................................................................11
Installation............................................................................................................................15
System Compatibility.....................................................................................................................................16
Installing RemotEye III..................................................................................................................................16
Making the Network Connection...................................................................................................................18
Configuration ................................................................................................................................................19
Configuring via Terminal..............................................................................................................................21
RemotEye III Configuration Menu Navigation..............................................................................................23
Configuring the RemotEye III via Telnet.......................................................................................................36
Connecting to the RemotEye III via Telnet....................................................................................................37
RemotEye III Telnet Menu Navigation ..........................................................................................................37
Configuring the RemotEye III via HTTP.......................................................................................................38
Connecting to the RemotEye III via HTTP...................................................................................................40
RemotEye III Web Menu Navigation.............................................................................................................41
UPS Monitoring.............................................................................................................................................41
UPS Management..........................................................................................................................................61
Email Notification..........................................................................................................................................71
EMD (Environmental Monitoring Device)....................................................................................................73
RemotEye III Management............................................................................................................................77
History Data & Logs .....................................................................................................................................83
Configuring the Remoteye III via SNMP ..........................................................................95
Connecting to the RemotEye III via SNMP ...................................................................................................100
Connecting to the RemotEye III via MODBUS..............................................................................................102

RemotEye III User Manual – 62330-005 9
Toshiba RemotEye Application Programs........................................................................103
Toshiba RemotEye Client Software ...............................................................................................................103
Auto Save-Log Software ................................................................................................................................113
Tupgrade Firmware Tool ..............................................................................................................................117
RemotEye III Specifications................................................................................................119
RemotEye III Feature Summary ....................................................................................................................119
System Specifications.....................................................................................................................................120
Firmware Specifications................................................................................................................................120
LED Key ........................................................................................................................................................121
Jumper Setting...............................................................................................................................................122
DIP Switch Setting.........................................................................................................................................123
LAN connector (J2) .......................................................................................................................................123
Console connector (J3)..................................................................................................................................123
Gold Finger GF1...........................................................................................................................................124
Appendix A: Install RemotEye Client Shutdown Software on VMware ESXi 5..........125
Software Needed............................................................................................................................................125
Setup Procedure for RemotEye ESXi Client Shutdown Daemon*.................................................................126
Appendix B – Modbus Registers ........................................................................................132
Modbus Input Register for 1600XP: MONITORING ...................................................................................132
Modbus Input Coil for 1600XP: ALARMS and STATUS..............................................................................143
Modbus Input Register for 4200FA/4300: MONITORING ..........................................................................151
Modbus Input Coil for 4200FA/4300: ALARMS and STATUS.....................................................................161

10 RemotEye III User Manual – 62330-005
Introduction
Congratulations on the purchase of your new Toshiba Uninterruptible Power Supply (UPS) system remote
management tool: the RemotEye III! The RemotEye III supplies a 10/100 base-T network card that allows network
administrators to monitor and control Toshiba UPS systems remotely via Simple Network Management Protocol
(SNMP), Modbus TCP, and Hypertext Transfer Protocol (HTTP) methods.
This user manual describes the configuration and operation of the RemotEye III. The RemotEye III is a circuit board
that is inserted into the option slot of the UPS. The circuit board is connected to the UPS via the RemotEye III card
edge connector.
Package Contents
Listed below are the items included in the RemotEye III package:
1. The RemotEye III printed circuit board.
2. PC cable, a DB9 female to RJ45 cable (Workstation COM port to RemotEye III COM port).
3. A CD-ROM containing the following:
a. The RemotEye III Quick Installation Guide.
b. RemotEye III User Manual
c. 1600XP Mib File
d. 4200FA/4300 Mib File
e. RemotEye III Firmware Upgrade Utility Software Tool
f. Shutdown Clients Software
g. Auto-Save Log Utility Software Tool
Figure 1: RemotEye III Circuit Card

RemotEye III User Manual – 62330-005 11
Features
The RemotEye III has several support options for managing your Toshiba UPS.
HTTP Web Access
Allow access data from RemotEye III publicly or privately using a web browser. Web access includes Secure Sockets
Layer (SSL) Configurations (See Figure 2: HTTP Web Access Example).
Figure 2: HTTP Web Access Example
SNMP Access
RemotEye III provides enhanced SNMP security with option of SNMPv3, default protocol is SNMPv1. It is
compatible with the United States Standard UPS MIB, RFC1628, and Japanese Standard UPS MIB (See SNMP
example using iReasoning MIB Browser Software in Figure 3: SNMP Access Example).
Figure 3: SNMP Access Example
Serial Communication (RS232), Terminal Access

12 RemotEye III User Manual – 62330-005
Allow access RemotEye III configuration settings through a Terminal Emulator Software for example,
HyperTermnianl or Tera Term (See Figure 4: Serial Communication Example).
Figure 4: Serial Communication Example
Telnet, Terminal Access
Allow access to RemotEye III configuration settings through Telnet which includes Secure Shell (SSH) protocol.
This can be done using a Terminal Emulator Software such us HyperTerminal or Tera Term (See Figure 5: Telnet
Access Example).
Figure 5: Telnet Access Example
Additional Features:

RemotEye III User Manual – 62330-005 13
BOOTP/DHCP Requests
The RemotEye III can automatically retrieve its network identity, IP address, from a network server using the Boot
Protocol (BOOTP) or Dynamic Host Configuration Protocol (DHCP).
Real-Time Clock (RTC)
The RemotEye III contains its own RTC which is used for time-stamping data logs and for executing any scheduled
events.
UPS Event Notification
The RemotEye III can send out notification of UPS events via Email or SNMP Traps.
UPS Event Notification Filtering
The administrator has the ability to configure which event notifications to receive via Email or SNMP Traps, and
which to filter out. NOTE: When configuring the filtering settings, it will affect both Email notifications and SNMP
Traps.
Graphic User Interface (GUI)
User-friendly GUI on the web interface pages and Java applets.
Power Quality Monitor
Java applets provide an on-screen visual indication of power quality through its dynamic graphics (See Figure 6: Java
Applet Example).
Figure 6: Java Applet Example
Versatile Remote UPS Management
Allow monitoring and management of Toshiba UPS via SNMP and HTTP (Web Interface) communication protocols.
Versatile UPS Configuration
RemotEye III has the ability to set the UPS parameters from any SNMP management station or through internet web
browsers using HTTP protocol.
Data Log Retention
RemotEye III stores history file containing UPS power events, power quality, UPS status, and battery condition in its
non-volatile memory.
Automatic UPS Shutdown

14 RemotEye III User Manual – 62330-005
The RemotEye III provides unattended and on-demand UPS shutdown; either pre-programmed or when the UPS
reports a low battery condition, input power failure, overload condition, overheating condition, weekly schedule,
special events, and EMD (Environmental Monitoring Device) sold separately, triggered events. NOTE: this feature
only available for the 1600XP.
RADIUS Authenication
Allows the RemotEye III to work with a centralized RADIUS server before allowing the user to access monitor or
manage the Toshiba UPS.
Additional Software Applicaitons:
Network Firmware Upgrade Tool
RemotEye III Firmware Upgrade Utility is an easy to use network upgrade utility tool that allows user to upgrade to a
newer firmware version when available.
Auto Save Log Tool
RemotEye III Save (Auto) Log Application Program is an easy to configure utility tool that allows administrators to
automatically save history logs from one to multiple RemotEye IIIs at the same time to a computer’s hard drive.
Toshiba Client Shutdown Software
RemotEye III Windows Clients Shutdown Program is software that is installed onto the client’s computer system.
This allows the RemotEye III to communicate with the Client Software to broadcast system failure messages via an
IP (Internet Protocol) packet and to perform unattended graceful shutdown of up to 250 clients operating under a
variety of platforms.
RemotEye III Add-Ons:
Environmental Monitoring Device (EMD) (Sold Separately)
The EMD gives the ability for the RemotEye III to monitor environmental temperature and humidity. It also provides
two dry contact closures, which can be used with our RemotEye Sensor Pack (sold separately), that can be set for
normally open, normally closed, active high, or active low conditions. When an EMD event is triggered the
RemotEye III can send an email notification and SNMP Trap with the description of the event (See Figure 7: EMD
Module).
Figure 7: EMD Module
RemotEye Sensor Pack for EMD (Sold Separately)

RemotEye III User Manual – 62330-005 15
This sensor package extends the EMD monitoring capabilities (See Figure 8: EMD Sensor Pack). The sensor package
consists of the following:
1. Intrusion Sensor
2. Vibration Sensor
3. Water Sensor
4. Smoke Detector Sensor
Please contact Toshiba directly or a Toshiba vendor for more information.
Figure 8: EMD Sensor Pack
RemotRadar Software (Sold Separately)
Is a real-time monitoring solution software application that allows monitoring up to 5,000 RemotEye II/IIIs all at-
once (See Figure 9: RemotRadar Example). It also has the ability to send SMS and Email notifications when an event
occurs to one of the Toshiba UPS. Please contact Toshiba directly or a Toshiba vendor for more information.
Figure 9: RemotRadar Example
Installation

16 RemotEye III User Manual – 62330-005
System Compatibility
The RemotEye III works with 1600XP, 4200FA, and 4300 Series Toshiba UPS system family:
Installing RemotEye III
Follow these steps to install the RemotEye III card.
1. Turn the UPS off using the proper shutdown procedure as explained in the UPS manual.
2. Slide the RemotEye III printed circuit board into the extension option slot of the UPS.
3. Secure the printed circuit board using the UPS supplied screws.(See Figure 10: RemotEye III Location in
1600XP UPS, Figure 12: RemotEye III in 4300 UPS)
Figure 10: RemotEye III Location in 1600XP UPS

RemotEye III User Manual – 62330-005 17
Figure 12: RemotEye III in 4300 UPS
RemotEye III Located on
Inside Left Door of
50kVA model
RemotEye III Located
on Deadfront of
15-30kVA model
Figure 11 RemotEye III Location in 4200FA

18 RemotEye III User Manual – 62330-005
Making the Network Connection
Each Ethernet network is different. Therefore, the following steps should be used as an outline for connecting the
RemotEye III to a network (See Figure 13: Network Connection Example):
1. Connect one end of a Category 5 cable to the NETWORK RJ45 receptacle of RemotEye III.
2. Connect the other end of the Category 5 cable to a designated network switch, hub, or computer. A
network administrator will need allocate an available port/IP address.
3. Verify a network link has been established. Confirm the left-most green LED is illuminated for 100Mbit/s
or right-most amber LED is illuminated for 10Mbit/s.
Note: The RemotEye III’s “DHCP/BOOTP” setting comes enable by default. If there is a DHCP/BOOTP server
within the network, the DHCP/BOOTP server will allocate (lease) an IP address to the RemotEye III.
This setting has to be disabled if using static IP address by going to “RemotEye III Management” 
“RemotEye III Control” on its web interface.
Cat5
Cable
Figure 13: Network Connection Example

RemotEye III User Manual – 62330-005 19
Configuration
RemotEye III must be configured for proper operation on its network which can be done by three convenient
methods.
Preliminary Issues
RemotEye III is a network device. Several items should be considered prior to communicating with RemotEye III
over the network. The following sections cover important topics when placing a device on an Ethernet network.
MAC Address
The Media Access Control (MAC) address is an identification number which uniquely identifies each Ethernet device
on a network. The MAC address (sometimes called the physical address) is made up of 6 hexadecimal bytes.
A label marked with the MAC address is included with each RemotEye III. This label is affixed at the bottom of
every RemotEye III printed circuit board (See Figure 14: RemotEye III MAC Address Label).
Figure 14: RemotEye III MAC Address Label
For each RemotEye III, the MAC address is created using the following format: 00 E0 D8 LL MM NN. The first half
of this code, 00 E0 D8, identifies the manufacturer of the Ethernet board. Since every RemotEye III is produced by
the same manufacturer, these 3 hexadecimal bytes remain constant. The LL MM NN characters identify the serial
number of the device in hexadecimal form. The serial number is unique for each RemotEye III device.
Default IP Address
The RemotEye III is initially configured with a default Internet Protocol (IP) address. By default, the 4 bytes
composing the default IP address are derived from the MAC address in the following way:
172.18.xxx.yyy where xxx is the decimal value of the MM MAC address byte and yyy is the decimal value of the NN
MAC address byte.
Example: A RemotEye III MAC address of 00 E0 D8 0C 01 3F would have a default IP address of 172.18.1.63.
This places RemotEye III on a 172.18.0.0 IP network.
Default Network Mask