Toshiba TRST-A10 SERIES User manual

PRINTED IN JAPAN
TOSHIBA REMOTE RECEIPT PRINTER
TRST-A10 SERIES
Document No. EO18-13005
Original Nov., 2007
(Revised Jun., 2008)
Maintenance Manual

NOTES: 1. Manual instructions must be followed when installing option kits or adding cables
to avoid system failures and to insure proper performance and operation.
2. Failure to follow manual instructions or any unauthorized modification,
substitution or change to this product will void the limited product warranty.
WARNING
!
Follow all manual instructions. Failure to do so could create safety hazards such as fire or
electrocution.

EO18-13005
TABLE OF CONTENTS
Page
1. UNPACING ---------------------------------------------------------------------------------------------1- 1
1.1 PROCEDURE ---------------------------------------------------------------------------------------------1- 1
1.2 CHECKS ----------------------------------------------------------------------------------------------------1- 1
1.3 POWER CORD -------------------------------------------------------------------------------------------1- 2
2. INSTALLATION PROCEDURE -------------------------------------------------------------------2- 1
2.1 CONNECTING THE TRST-A10 TO THE POS TERMINAL -----------------------------------2- 1
2.2 CONNECTING THE DRAWER -----------------------------------------------------------------------2- 3
3. DISASSEMBLY AND REASSEMBLY -----------------------------------------------------------3- 1
3.1 MAINTENANCE TOOLS --------------------------------------------------------------------------------3- 1
3.2 DISASSEMBLING THE MAIN BODY ---------------------------------------------------------------3- 2
3.2.1 Removing the Receipt Cover --------------------------------------------------------------------3- 2
3.2.2
Removing the Cover Top --------------------------------------------------------------------------3- 3
3.2.3
Removing the Interface Card --------------------------------------------------------------------3- 4
3.2.4
Removing the PCB ----------------------------------------------------------------------------------3- 5
3.2.5 Removing the Print Block -------------------------------------------------------------------------3- 6
3.2.6
Removing the Paper Low Sensor --------------------------------------------------------------3- 9
3.2.7
Disassembling the Bottom Frame --------------------------------------------------------------3- 9
3.3 REASSEMBLE PROCEDURE -----------------------------------------------------------------------3-11
4. DIP SWITCH FUNCTION ---------------------------------------------------------------------------4- 1
4.1 DIP SWITCH SETTINGS -------------------------------------------------------------------------------4- 1
4.2 DATASCOPE MODE ------------------------------------------------------------------------------------4- 2
5. SELF TEST PRINT -----------------------------------------------------------------------------------5- 1
5.1 SELF TEST ------------------------------------------------------------------------------------------------5- 1
5.2 ROLLING ASCII PRINT TEST (RECEIPT) --------------------------------------------------------5- 2
5.3 H PRINT TEST (RECEIPT) ----------------------------------------------------------------------------5- 3
5.4 DUTY CHECK PRINT TEST ---------------------------------------------------------------------------5- 4
5.5 PRINT CURRENT SETTING --------------------------------------------------------------------------5- 5
6. DIAGNOSTICS DESCRIPTION -------------------------------------------------------------------6- 1
6.1 DIAGNOSTICS SETTING ------------------------------------------------------------------------------6- 1
6.2 DIAGNOSTICS FORM DESCRIPTION -------------------------------------------------------------6- 3
6.3 DIAGNOSTICS MENU------------------------------------------------------------------------------------6- 4
6.4 DIAGNOSTICS FORM------------------------------------------------------------------------------------6- 6
7. TROUBLE SHOOTING ------------------------------------------------------------------------------7- 1
7.1 TROUBLESHOOTING PROCEDURE --------------------------------------------------------------7- 1
7.2 TROUBLESHOOTING GUIDE ------------------------------------------------------------------------7- 1
8. PERIODIC MAINTENANCE ------------------------------------------------------------------------8- 1
8.1 PERIODIC MAINTENANCE PROCEDURE -------------------------------------------------------8- 1

EO18-13005
9. FIRMWERE UPDATE PROCEDURE ------------------------------------------------------------9- 1
9.1 PROCEDURE ---------------------------------------------------------------------------------------------9- 1
9.2 MAIN FIRMWERE DOWNLOAD PROCEDURE -------------------------------------------------9- 2
9.3 ANK/CG DOWNLOAD PROCEDURE --------------------------------------------------------------9- 3
9.4 IPL FIRMWERE DOWNLOAD PROCEDURE ----------------------------------------------------9- 4
9.5 CONFIRMATION OF SETTING ----------------------------------------------------------------------9- 4
CAUTION!
1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA
TEC.
2. The contents of this manual may be changed without notification.
Copyright © 2007
by TOSHIBATEC CORPORATION
All Rights Reserved
570 Ohito, Izunokuni-shi, Shizuoka-ken, JAPAN

1. UNPACKING EO18-13005
1.1 PROCEDURE
1-1
1. UNPACKING
1.1 PROCEDURE
1. Open the Carton.
2. Take out the TRST-A10 printer and remove the styrofoam.
3. Take both the TRST-A10 Quick Reference manual and TRST-A1X Safety manual out of
the bottom of the carton.
4. Place the TRST-A10 printer on a level surface.
1.2 CHECKS
1. Check for damage or scratches on the machine.
2. Confirm that the TRST-A10 Quick Reference manual and TRST-1X Safety Reference manual is
not missing.
NOTE: Keep the original carton and Styrofoam for future transportation of the TRST-A10 printer.
Polyfoam
Printer
TRST-A1X Safety Manual
TRST-A10 Quick Reference
Manual
Carton

1. UNPACKING EO18-13005
1.3 POWER CORD
1-2
1.3 POWER CORD
As the power cord is not supplied with this printer, locally purchase the power cord which meets the
following standard.
For USA and Canada:
Power Supply Cord – UL and CSA approved, type SVT, 18/3AWG, rated min. 125V, 10A
Attached Plug and Appliance Coupler – UL and CSA approved, molded on type.
The plug is parallel-blade grounding type, NEMA 5-15P configuration. The appliance coupler is Female
configuration.
Both attachment plug and appliance coupler are rated minimum 125V, 10A.
For European countries:
Power Supply Cord – HAR or domestic approved where the equipment is used,
Type H05VV-F, rated minimum 250V, 10A.
Attachment Plug and Appliance Coupler – Domestic approved where the equipment is used, molded on
type, having grounding terminal rated minimum 250V, 10A. The appliance coupler is Female
configuration.
For the other countries:
Domestic approved, having suitable electrical ratings and characteristics for the end-product
specifications and use.
The table below shows the sample of domestic safety approval markings.
Major safety approval marking (as of June, 2003)

2. INSTALLATION PROCEDURE EO18-13005
2.1 CONECTING THE TRST-A10 TO THE POS TERMINAL
2-1
2. INSTALLATION PROCEDURE
WARNING!
1. Turn the POS terminal OFF before connecting the TRST-A10 printer.
2. Plug the TRST-A10 power cord into the AC outlet on the wall for power supply. Do not obtain the
AC power from the AC outlet of the POS terminal such as ST-A10, ST-7000, etc., because the
rush current at the TRST-A10 power on may exceed the rating of the power switch of the POS
terminal. Failure to do this may shorten the life of the power switch of the POS terminal.
2.1 CONNECTING THE TRST-A10 TO THE POS TERMINAL
CAUTION!
1. Use a locally purchased power cord which meets the standard.
2. Firmly plug the AC adapter cable and the power cord.
1) Turn the printer power OFF.
2) Insert the power cord into the AC inlet.
Power Cord
A
C Inlet

2. INSTALLATION PROCEDURE EO18-13005
2.1 CONECTING THE TRST-A10 TO THE POS TERMINAL
2-2
3) Connect and secure the interface cable to the interface connector in the correct orientation.
• Serial interface: Secure the connector with the screws.
• USB interface: Securely insert the connector until a positive click is heard.
• Parallel interface: Secure the connector with the locking tabs.
[Serial Interface Connector] [USB Interface Connector] [Parallel Interface Connector]
4) Connect the interface cable to the TOSHIBA POS terminal or Personal Computer, and then plug
in the power cord to the AC outlet.
POS Terminal
Interface Cable

2. INSTALLATION PROCEDURE EO18-13005
2.2 CONNECTING THE DRAWER
2-3
2.2 CONNECTING THE DRAWER
Connectable drawers must meet the following conditions.
• The drawer which includes the Drawer Drive Circuit (DC 24V specification).
• The drawer which has 6-pin modular connector.
Pin Signal
1 FG
2 DRAWER1
3 DRSW
4 VDR
5 DRAWER2
6 GND
1. Turn the printer power OFF.
2. Connect the drawer cable to the drawer interface connector in the correct orientation.
WARNING!
1. The solenoid included in the drawer to be connected should have the minimum of 36 ohm
resistance. Under-specified solenoid may cause a machine failure.
2. The
output current of the drawer should not exceed 0.8A, as there is a risk of a machine
failure.
3. The drawer interface connector is exclusively for connecting a drawer. Do not connect a
phone line or any other cables than the specified drawer cable. Doing so may cause a
failure of the phone line and the printer.

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.1 MAINTENANCE TOOLS
3-1
3. DISASSEMBLY AND REASSEMBLY
CAUTION!
1. Do not disassemble or adjust the machine as far as it functions properly. Particularly, do not
loosen any screws unless it is necessary.
2. After the printer is disassembled and reassembled, be sure to check that there is no abnormality
before turning the power ON.
3. During maintenance, be careful not to leave the parts uninstalled or the screws un-tightened
inside the printer.
4. When handling the thermal head or electronic components, do not use gloves or other aids,
which may build up static electricity.
5. When disassembling or reassembling the printer, check the wires and cables for any damage. Do
not run them into a narrow space or set them in improper positions.
6. After reassembling, apply lubricant as required.
3.1 MAINTENANCE TOOLS
• Philips-head screwdrivers
• Any small flat object (For example: tweezers or a metal ruler)
WARNING!
1. Disconnect the power cord before disassembling the printer.
2. The print head becomes very hot while printing. Never touch the print head to avoid getting
burned.

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.2 DISASSEMBLING THE MAIN BODY
3-2
3.2 DISASSEMBLING THE MAIN BODY
3.2.1 Removing the Receipt Cover
1. Move the Receipt Cover into the open position by holding the handle edges and lifting
upwards. Lift the Right Hook and rotate the Receipt Cover by 90 degrees to release it.
When the 90 degree position is reached, lift the Receipt Cover vertically to remove it
CAUTION!
Care must be taken not to touch the print head element when removing the printer cover SA.
Handle Edges
Receipt Cover Right Hook

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.2 DISASSEMBLING THE MAIN BODY
3-3
3.2.2 Removing the Cover Top
1. Unscrew the M3x8 double-sems screw which secures the Cover Top.
NOTE: When removing the screw, be careful not to touch the print head elements with the
screwdriver.
2. Gently lift the Cover Top from the rear first. Connecting tabs in the front will snap open
allowing you to slide the Cover Top out.
NOTE: Be gentle when removing the Cover Top as the connecting tabs may break if
excessive force is used.
Cover Top
M3x8 double-sems scre
w
Connecting Tabs
Connecting Tabs

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.2 DISASSEMBLING THE MAIN BODY
3-4
3.2.3 Removing the Interface Card
1. Remove the 2 screws which secure the Interface card to the Cover Bottom.
2. Use a small flat object (for example: tweezers or metal ruler) to lift the Interface Card out
from the Cover Bottom. Pull upwards at the other end of the interface card bracket
simultaneously to lift the interface card out.
Cover Bottom
3x6 s-tite scre
w
Interface card
3x8-tite scre
w

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.2 DISASSEMBLING THE MAIN BODY
3-5
3.2.4 Removing the PCB
CAUTION!
This step is only possible after completion of section 3.2.3. Do not attempt to remove
Main PCB Cage before removing Interface Card. Doing so may cause serious damage
to both the Main PCB and interface card.
1. Remove the four 3x6 s-tite screws which secure the PCB Cage to the Print Block.
NOTE: When reassembling the PCB Cage, do not forget to attach the Switch Sheet.
2. Tilt the PCB Cage at a 20 degree angle to access the connectors
Print Block
4
1
2
33x6-tite screws
PCB Cage
Print Block
PCB Cage
3x6-tite screws
Switch Sheet

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.2 DISASSEMBLING THE MAIN BODY
3-6
3. Disconnect the five connectors A to E from the Main PCB. The PCB cage can then be
removed from the Print Block.
4. Remove the four 3x6 s-tite screws, then remove the Main PCB from the PCB Cage.
3.2.5 Removing the Print Block
1. Unplug the wire connecting the Print Block to the Paper Low Sensor.
A
D
B
E
C
E
D
C
A
D
Paper Low Senso
r
Print Block
3x6 s-tite screw
3x6 s-tite screw
3x6 s-tite screw
3x6 s-tite screw
Main PCB
PCB Cage

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.2 DISASSEMBLING THE MAIN BODY
3-7
2. Remove the M3x8 double-sems(small) screw connecting the Print Block to the Cover
Bottom.
NOTE: When removing the screw, be careful not to touch the print head elements with the
screwdriver.
3. Two catches connect the Print Block to the Cover Bottom. Gently place thumb on both
catches as shown in the picture and push outwards to release the Print Block. Tilt the Print
Block approximately 20 degrees forward to release it from the catch connecting it to the
Cover Bottom. You may then remove the Print Block from the Cover Bottom.
M3x8 double-sems
(small) screw
Catch

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.2 DISASSEMBLING THE MAIN BODY
3-8
4. Remove two screws to release the PCB Stay from the Print Block.
Horizontally remove the PCB Stay from the Print Block.
NOTE: Please note the following when reassembling the Print Block.
After attaching the Print Block to the Cover Bottom, make sure the Cutter Arm is at
the position where it blocks the Cutter Home Position Sensor. Otherwise, the Cover
may not be firmly closed and the Upper Platen may damage the Cutter Blade. If the
Cutter Arm is not at the position as shown in the photo, rotate the Cutter Gear to
adjust the Cutter Arm position.
3x6 p-tite
3x6 s-tite PCB Stay Print Block
Cutter Arm
Cutter Home
Position Sensor
Cutter Gea
r
Cutter Blade

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.2 DISASSEMBLING THE MAIN BODY
3-9
3.2.6 Removing the Paper Low Sensor
1. Remove the 3X8 p-tite screw connecting the Paper Low Sensor to the Cover Bottom. Lift
the Paper Low Sensor upwards to remove it.
3.2.7 Disassembling the Bottom Frame
1. Remove the Earth Plate by lifting it upwards.
Cover Bottom
Paper Low Senso
r
3x8 p-tite
Earth Plate

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.2 DISASSEMBLING THE MAIN BODY
3-10
2. Remove the Power switch block from the Cover Bottom by using any small flat object (for
example: tweezers or metal ruler) to bend it slightly above the emboss as shown in the
picture below.
NOTE: When reassembling, the Cables must be routed in the same manner as before
disassembly as shown in the photo below.
Emboss
Power Switch Block
Wire Holder
Power Button Cable
Wire Holde
r
Cable Guide

3. DISASSEMBLY AND REASSEMBLY EO18-13005
3.3 REASSEMBLE PROCEDURE
3-11
3. Gently remove the wire from the wire holder before removing the Power Switch Block. Slide
the Power switch Block in the direction shown. The Power Switch Block can then be
removed from the Cover Bottom.
4. Turn the Cover Bottom around with the base facing upwards and release the Cable Holder
by removing a 3X8 p-tite screw. Remove the two 3X8 p-tite screws to release the Water
Guide from the Cover Bottom. Lift the Water Guide to remove it from the Cover Bottom.
3.3 REASSEMBLE PROCEDURE
Reassemble each part in the reverse order of the disassembly procedure described in Sections 3.2
and 3.3.
Wire removed
Cable Holde
r
3x8 p-tite screws
Water Guide
Cover Bottom