Toshiba CANVIO PREMIUM User manual

User’s Manual
CANVIO PREMIUM
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User’s Manual EN-2
CANVIO PREMIUM
User’s Manual
Table of Contents
Introduction................................................................................................. 3
Check the Components .............................................................................. 3
System Requirements ................................................................................ 4
Installing the drive....................................................................................... 4
Connecting the drive to your computer....................................................... 5
Dismount and disconnect the drive ............................................................ 6
Further Advise ............................................................................................ 6
Frequently Asked Questions ...................................................................... 7
Troubleshooting.......................................................................................... 8
TOSHIBA Support ...................................................................................... 9
Regulatory statements................................................................................ 9

User’s Manual EN-3
CANVIO PREMIUM
Introduction
Thank you for choosing our TOSHIBA Canvio Premium Hard Drive.
Please read this User’s Manual carefully, as it contains all relevant
information for installation, usage and maintenance of the drive, as well as
security and safety advice.
In case it does not behave as expected, please refer to the “Frequently
Asked Questions” section at the end of this manual.
Check the Components
This User’s Manual is uploaded on the drive itself. We recommend to
backup the User’s Manual onto a CD or your local hard drive, directly after
the drive being installed.
Please refer to “Instruction Manual for Safety and Comfort” that is
preloaded in this External HDD.
Canvio Premium
(including User’s Manual
and Instruction Manual for
Safety and Comfort)
USB 3.0 Micro-B
Cable
Pouch
USB Type-C™
adapter
Support document

User’s Manual EN-4
CANVIO PREMIUM
System Requirements
CANVIO PREMIUM
■Windows®10, Windows 8.1, Windows®7
■macOS v10.12 / OS X v10.11/v10.10/v10.9/v10.8 with included
NTFS driver for Mac
This drive is formatted in NTFS for Windows®. In case for use with
both Windows®PC and Mac, by installing “Tuxera NTFS for Mac” on
Mac, user can read and write data to both Windows®PC and Mac.
But in this case, user cannot use the Time Machine function of OS X.
CANVIO PREMIUM for Mac
■macOS v10.12 / OS X v10.11/v10.10/v10.9/v10.8
Canvio Premium for Mac is formatted in HFS+.
■One free port of USB 3.0 or USB 2.0
Installing the drive
Some information about bus-powered operation and the supplied USB
cable:
■Your drive is bus-powered. Therefore, there is no need to connect an
external power supply as all needed current will be supplied by the
connected USB port(s). If the drive is not provided with enough power, it
will not operate.
■Passive USB hubs or USB connectors like keyboards, mice or similar
products cannot be used or connected to the drive.
■Make sure that the connectors will be inserted correctly.
■Never use pressure for connecting the cables. Check the polarity before
connecting!
USB 3.0 is backward compatible with USB 2.0.
NOTE

User’s Manual EN-5
CANVIO PREMIUM
Connecting the drive to your
computer
1. With your computer powered on and fully booted up, plug the USB 3.0
Standard-A connector into a USB port of your host system, or an active
USB HUB.
2. Now, plug the USB 3.0 micro-B connector into the corresponding port of
the drive itself.
< Windows®PC >
Immediately,
■the Power/Data indicator light will illuminate
■the drive will power up
■the drive should mount and a new drive icon should appear in “My
Computer”
< Mac >
Immediately,
■the Power/Data indicator light will illuminate
■the drive will power up and is ready to use
1. USB 3.0 Micro-B connector 3. USB 3.0 host
backward compatible to USB 2.0
2. USB 3.0 Standard-A connector 4. Power/Data indicator light
1
2 3
4
You may need USB 3.0 Express Card Host Controller for your computer if
the computer doesn’t have USB 3.0 port. You also can connect the device
to USB 2.0 port of your computer, However the transfer rate will be
downgraded to that of USB 2.0.
NOTE

User’s Manual EN-6
CANVIO PREMIUM
Dismount and disconnect the drive
It is strongly recommended not to unplug the drive by just unplugging the
cable connection as it may be that data is written to the drive at that time.
Such data will be lost and the drive may be damaged physically!
Please follow the steps below for a safe dismount of the drive.
< Windows®PC >
1. Click the “Hardware and Eject Media – icon”
A pop-up message box will appear listing the external devices
connected to your computer.
2. Select the TOSHIBA drive to eject.
After a few seconds, you will get the notification that it is now safe to
remove the device.
3. Click “OK” and you can unplug the drive now.
< Mac >
Ctrl-click on the hard disk icon and choose “Eject”.
OR
Drag the hard disk icon to the trashcan.
You can unplug the drive now.
Cleaning the drive case / enclosure
Before cleaning the drive, make sure that it’s physically disconnected from
the computer. We suggest to use standard products for cleaning it and to
make sure that possible remaining liquid on the surface will be wiped off.
Further Advise
For any further action of normal operation such as renaming the drive,
backup data, or file management, we suggest to read your operation
system user’s manual.
Also for maintenance tasks such as defragmenting and optimisation we
suggest to refer to the operating system user’s manual.
We also strongly suggest having anti-virus software installed to protect your
data against intended damage caused by virus or trojan programs.

User’s Manual EN-7
CANVIO PREMIUM
Frequently Asked Questions
Q: Do I need to format my drive after installation?
A: This drive is formatted by NTFS for Windows®. In case for use both
Windows®PC and Mac, by installing “Tuxera NTFS for Mac” to Mac,
user can read and write data both Windows®PC and Mac. But in this
case, user cannot use the Time Machine function of OS X.
(Canvio Premium for Mac is formatted in HFS+.)
Q: Do I need USB drivers for Windows®?
A: No, they are already available with your operating system.
Q: Can I boot my system from the drive?
A: No, because Windows®does not support booting from external hard
drives.
Q: Why doesn’t the drive need a fan?
A: The drives are designed to have optimal heat dissipation, and therefore
no fan is required. This results in a near silent operation.
Q: Why is the capacity of my drive (as shown in Windows®) lower than the
drives actual stated capacity?
A: This difference can be explained because of the different methods of
calculating the capacity.
Hard drive manufacturers calculate on the decimal system, while the
operating system calculates in the binary system.
Example decimal:
1TB = 1,000GB
1GB = 1,000MB = 1,000,000KB = 1,000,000,000 bytes
Example binary:
1GB = 1,024MB = 1,048,576KB = 1,073,741,824 bytes
As a result, a 1TB (decimal) hard disk appears in Windows to have just
931GB (binary).
Q: Can I use my drive to copy an operating system from one computer to
another?
A: No, you must follow the operating system supplier instructions for
installation. A simple copy does not work.
Q: Does Toshiba offer a data recovery services?
A: Yes, Toshiba offers a Data Recovery Service for external hard drives.
Please check our website www.toshiba-europe.com/services for further
information about this service.

User’s Manual EN-8
CANVIO PREMIUM
Troubleshooting
My computer does not recognize the disk drive at all.
■Make sure all of your connections are secure.
■If your drive is connected via a USB hub, make sure that it has its own
power supply.
■If using an add-on card, make sure it is working properly and update the
software/firmware.
Is it dangerous if the drive feels warm whilst in operation?
A: This is normal, and therefore not dangerous.
The drive gives me a “Device cannot start.”
A: Two possible reasons. It is either a power problem and you should
check the connections, or the drive has a malfunction and requires
service.
I cannot see my drive in “My Computer”, but it does appear in the Device
Manager.
A: Follow these instructions:
1. Right-click “My Computer”.
2. Select “Manage” in the pop-up menu.
3. Select “Disk Management”.
You should see a list of available storage devices.
4. Check whether your drive is listed.
5. Right-click the right hand box and select “Delete Partition” in the
pop-up menu.
6. Right-click the box and select “Create New Partition” in the pop-up
menu.
7. Then select “Primary Partition” in the partition wizard window. Click
next.
8. A drive letter will be displayed, which you can change. Click next.
9. Confirm to format the drive.
As I try to format the drive, I receive the message “Could not complete
format”.
A: This can be caused by formatting the drive with FAT file system.
Try “NTFS” file system. This should solve the problem.
When you format the drive all the data on your drive will be deleted.
NOTE

User’s Manual EN-9
CANVIO PREMIUM
TOSHIBA Support
Need help?
Please contact TOSHIBA’s hard drive and storage products support page:
www.toshiba.eu/externalstorage/support
For warranty claims, please check: www.externalhdd.storrepair.de/
Regulatory statements
CE Compliance
Working Environment
The Electromagnetic Compliance (EMC) of this product has been verified
typically for this product category for a so called Residential, Commercial &
Light Industry Environment. Any other working environment has not been
verified by Toshiba and the use of this product in these working
environments is maybe restricted or cannot be recommended. Possible
consequences of the use of this product in non verified working
environments can be: Disturbances of other products or of this product in
the nearby surrounding area with temporarily malfunction or data loss/
corruption as result. Example of non verified working environments and
related advices:
■Industrial environment (e. g. where 3-phase 380V mains is being used
mainly): Danger of disturbances of this product due to possible strong
electromagnetic fields especially near to big machinery or power units.
■Medical environment: The compliance to the Medical Product Directive
has not been verified by Toshiba, therefore this product cannot be used
as a medical product without further verification. The use in usual office
environments e.g. in hospitals should be no problem if there is no
restriction by the responsible administration.
■Automotive environment: Please search the owner instructions of the
related vehicle for advices regarding the use of this product (category).
■Aviation environment: Please follow the instructions of the flight
personnel regarding restrictions of use.
This product is CE marked in accordance with the
requirements of the applicable EU Directives.
Responsible for CE marking is Toshiba Electronics
Europe GmbH, Hansaallee 181, 40549 Düsseldorf,
Germany. A copy of the official Declaration of Conformity
can be obtained from following website:
http://epps.toshiba-teg.com.

User’s Manual EN-10
CANVIO PREMIUM
Additional Environments not Related to EMC
■Outdoor use: As a typical home/office equipment this product has no
special resistance against ingress of moisture and is not strong shock
proofed.
■Explosive atmosphere: The use of this product in such special working
environment (Ex) is not allowed.
Following information is only valid for EU-member
States:
REACH - Compliance Statement
The new European Union (EU) chemical regulation, REACH (Registration,
Evaluation, Authorization and Restriction of Chemicals), entered into force
on 1 June 2007.
Toshiba will meet all REACH requirements and is committed to provide our
customers with information about the chemical substances in our products
according to REACH regulation.
Disposal of products
The following information is valid only for Turkey:
Compliant with AEEE Regulation.
Notices
©2017 TOSHIBA Electronics Europe GmbH. All rights reserved.
TOSHIBA reserves the right to make technical changes. TOSHIBA
assumes no liability for damages incurred directly or indirectly from errors,
omissions or discrepancies between this product and the documentation.
The Toshiba name and its logos are registered trademarks of Toshiba.
Other trademarks mentioned or appearing in this document are the
property of their respective owners. Errors and omissions excepted.
The use of the symbol indicates that this product may not be
treated as household waste. By ensuring this product is disposed
of correctly, you will help prevent potential negative consequences
for the environment and human health, which could otherwise be
caused by inappropriate waste handling of this product. For more
detailed information about recycling of this product, please contact
your local city office, your household waste disposal service or the
shop where you purchased the product.