Troubleshooting
With the Router powered on, use a pin to press and hold the
WPS/RESET button on the rear panel for approximately 8
seconds before releasing it.
1) Check to see if all the connectors are connected well,
including the telephone line (for your modem), Ethernet
cables and power adapter.
2) Check to see if you can access the Router’s web
management page. If you can, please follow the
following steps to solve the problem. If you can’t,
please refer to Appendix 2.
3) Make sure that your PC has connected to one of the
ports labeled 1~4 on the Router and the modem has
connected to the Internet port on the Router, then log
on to the web-based management page and browse to
‘Network > MAC Clone‘, click ‘Clone MAC Address‘
and then click ‘Save‘. Reboot the Router and try to
access the Internet from your computer, if the problem
persists, please go to the next step.
4) Please feel free to contact our Technical Support if the
problem persists.
How do I restore my Router’s conguration to
its factory default settings?
What can I do if I cannot access the Internet?
Appendix 2: Conguration by WEB Management Interface
3
Click Quick Setup in the main menu and click Next.
For Windows 7/Vista
Go to ‘Start > Settings > Control Panel’. Click ‘View
network status and tasks > View status > Properties’
and double-click ‘Internet Protocol Version 4
(TCP/IPv4)’. Select ‘Obtain an IP address automati-
cally’, choose ‘Obtain DNS server address automati-
cally’ and click ‘OK’.
For Windows XP/2000
Go to ‘Start > Control Panel’. Click ‘Network and
Internet Connections > Network Connections’.
Right-click ‘Local Area Connection’, select ‘Properties’
and then double-click ‘Internet Protocol (TCP/IP)’.
Select ‘Obtain an IP address automatically’, choose
‘Obtain DNS server address automatically’and click
‘OK’.
1Set the IP address of your computer as
‘
Automatically
‘
.2
Open your browser and type http://tplinklogin.net
in the address eld. Then use the user name admin
and password admin to log in.
5
Here we take connection type PPPoE for example. Enter
the User Name and Password provided by your ISP. After
conrming the password, click Next.
4
Select Auto-Detect to detect the Internet connection
type and click Next.
6
Congure your network name (SSID) and set a password
for your router to prevent outside intrusion. Click Next to
continue.
7
Click Reboot or Finish to make your settings take eect.
(You can refer to our User Guide on the CD to set up more functions of the Router. )
What can I do if I forgot my password?
1) Restore the Router’s conguration to its factory default
settings. If you don’t konw how to do that, please refer to
How do I restore my Router’s conguration to its factory
default settings?
2) Use the default user name and password: admin, admin.
3) Try to congure your router once again by following the
instructions in the previous steps of the QIG.
www.tp-link.com
TP-LINK TECHNOLOGIES CO., LTD.
Technical Support
www.tp-link.com/support/faq.asp
For more troubleshooting help, go to
www.tp-link.com/support/download.asp
To download the latest Firmware, Driver, Utility and User Guide, go to
For all other technical support, please contact us by using the
following details:
Tel: +44 (0) 845 147 0017
Service time: 24hrs, 7days a week
UK
Tel: +65 62840493
Singapore
Service time: 24hrs, 7days a week
Service time: 24hrs, 7days a week
E-mail : support@tp-link.com
Tel: +86 755 26504400
Global
Service time: 24hrs,7days a week
Toll Free: +1 866 225 8139
USA/Canada
E-mail: support.de@tp-link.com
Fee: 0.14 EUR/min from the German
0.42 EUR/min from mobile phone.
Service Time: Monday to Friday
9:00 AM to 6:00 PM
GMT+1 or GMT+2
(Daylight Saving Time in Germany)
* Except bank holidays in Hesse
Tel :+49 1805 875465 (German
Service) / +49 1805 TPLINK
Germany / Austria
Service time: 24hrs, 7 days a week
NZ 0800 87 5465
Tel: AU 1300 87 5465
Australia & New Zealand
Tel: +41 (0)848 800998
(German service)
Fee: 4-8 Rp/min, depending on
Service time: Monday to Friday
9:00 AM to 6:00 PM.
GMT+1 or GMT+2
(Daylight Saving Time)
Switzerland
Tel: 444 19 25(Turkish Service)
Service time: 9:00 AM to 6:00 PM,
7days a week
Turkey
Tel: +39 02 66987799
Service time: 9:00 AM to 6:00 PM,
Monday to Friday
Italy
Tel: 1300 88 875465 (1300 88TPLINK)
Service time: 24 hrs a day,
7days a week
Malaysia
Tel: (+62 ) 021 6259 135
Service time: Monday to Friday
9:00 -12:00 ; 13:00 -18:00
*Except public holidays
Indonesia