TracPhone FB250 User manual

TracPhone IP Handset User’s Guide
TracPhone FleetBroadband
FB250 & FB500 IP Handset
TPFB_Handset_Thrane_UG_Cvr_11.08.indd 1TPFB_Handset_Thrane_UG_Cvr_11.08.indd 1 12/1/08 12:03:22 PM12/1/08 12:03:22 PM

TracPhone IP Handset
User’s Guide
When connected to a KVH®Industries’ TracPhone®FB250 or FB500 terminal,
the IP Handset, manufactured by Thrane & Thrane, allows you to make voice
calls, edit your contacts list, and view system status information. This user’s
guide provides all of the information you need to connect, operate, configure,
and troubleshoot the IP Handset.
Please direct technical questions to:
North/South America, Australia: Europe, Middle East, Asia:
KVH Industries, Inc. KVH Europe A/S
50 Enterprise Center Kokkedal Industripark 2B
Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark
Tel: [phone] Tel: [phone]
Fax: [phone] Fax: [phone]
E-mail: [email protected] E-mail: [email protected]
Internet: www.kvh.com Internet: www.kvh.com
If you have any comments regarding this manual, please e-mail them to
[email protected]. Your input is greatly appreciated!
KVH Part # 34-126059-F
© 2008-2009, KVH Industries, Inc., All rights reserved.
IPHandset_UG_Welcome_Page.fm Page 1 Tuesday, March 3, 2009 8:35 AM

Trademark Information
TracPhone and KVH are registered trademarks of KVH Industries.
Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the
European Union and the United States.
Windows and Outlook are registered trademarks of Microsoft Corporation in
the United States and other countries.
Inmarsat is a registered trademark of International Maritime Satellite
Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and
Inmarsat Ventures plc.
Inmarsat’s product names are trademarks or registered trademarks of
Inmarsat.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the
material in this document. No company shall be liable for errors contained
herein. The information in this document is subject to change without notice.
No warranty of any kind is made with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a
particular purpose.
IPHandset_UG_Welcome_Page.fm Page 2 Tuesday, March 3, 2009 8:35 AM

iii
Safety Summary 1
The following general safety precautions must be observed during all
phases of operation, service and repair of this equipment. Failure to comply
with these precautions or with specific warnings elsewhere in this manual
violates safety standards of design, manufacture and intended use of the
equipment. KVH Industries assumes no liability for the customer's failure to
comply with these requirements.
DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE
Do not operate the IP Handset in the presence of flammable gases or fumes.
Operation of any electrical equipment in such an environment constitutes a
definite safety hazard.
KEEP AWAY FROM LIVE CIRCUITS
Operating personnel must not remove equipment covers. Component
replacement and internal adjustment must be made by qualified
maintenance personnel. Do not replace components with the cable
connected. Always disconnect power and discharge circuits before touching
them.
DISPOSAL
Old electrical and electronic equipment marked with this
symbol can contain substances hazardous to human beings
and the environment. Never dispose these items together
with unsorted municipal waste (household waste). In order to
protect the environment and ensure the correct recycling of old equipment
as well as the re-utilization of individual components, use either public
collection or private collection by the local distributor of old electrical and
electronic equipment marked with this symbol.
Contact the local distributor for information about what type of return system
to use.
VoIP_UM.book Page iii Wednesday, March 4, 2009 1:21 PM

iv
About the Manual 2
Intended Readers
This manual is a user manual for the TracPhone FleetBroadband
IP Handset. The readers of the manual include anyone who is
using or intends to use the IP Handset. No specific skills are
required to operate the IP Handset. However, it is important that
you observe all safety requirements listed in the beginning of this
manual, and operate the handset according to the guidelines in
this manual.
Manual Overview
This manual has the following chapters:
•Introduction contains an overview and a brief description of the
IP Handset.
•Getting started explains how to connect and start up the
handset and gives an overview of the display and keypad. It
also contains a short guide to initial configuration and to
making the first call.
•Operating the IP Handset describes how to use and configure
the handset and explains the display menus.
•Using the web server explains how to use the built-in web
server of the IP Handset.
•Service & maintenance contains guidelines for maintenance of
the handset, a short troubleshooting guide and gives
information on where to get further help if needed.
This manual may not always reflect the latest software
functionality of your IP Handset. To obtain the latest version of the
manual, please visit www.kvh.com and download the latest
version from the FB250 or FB500 product page.
VoIP_UM.book Page iv Wednesday, March 4, 2009 1:21 PM

v
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select Settings > Display”.
Italic is used to emphasize the paragraph title in cross-
references.
Example: “For further information, see Connecting Cables on
page...”.
COURIER is used to indicate display text.
Example: “The display shows 39558880”.
VoIP_UM.book Page v Wednesday, March 4, 2009 1:21 PM

vi
VoIP_UM.book Page vi Wednesday, March 4, 2009 1:21 PM

vii
Table of Contents
Safety Summary ................................................................iii
About the Manual .............................................................. iv
Chapter 1 Introduction
Welcome ............................................................................ 1
In this chapter .................................................................... 1
Your IP Handset .................................................................2
Description ..........................................................................2
The wired IP handset ............................................................3
The wireless IP Handset .........................................................4
Features .............................................................................5
Chapter 2 Getting started
In this chapter ....................................................................7
Getting started with the wired IP Handset ..........................7
Introduction .........................................................................7
Connectors ...........................................................................8
Connecting the cables to the IP cradle .....................................9
Installing the cradle ............................................................. 11
Connecting the wired IP Handset to a BGAN terminal ...............12
Starting up the wired IP Handset ...........................................13
Getting started with the wireless IP Handset .....................14
Introduction ........................................................................14
Preparing the hardware ........................................................15
Charging the IP Handset ...................................................... 18
Connecting the IP Handset to your wireless access point ..........20
Establishing a connection using BGAN terminal ...............22
Using a BGAN terminal ........................................................22
Establishing a connection ....................................................22
Connecting subsequent handsets to the BGAN terminal ...........24
VoIP_UM.book Page vii Wednesday, March 4, 2009 1:21 PM

Table of Contents
viii
Making the first call ..........................................................26
The IP Handset keypad and display ..................................27
The keypad ........................................................................27
The display ........................................................................33
Chapter 3 Operating the IP Handset
In this chapter ..................................................................39
User interfaces .................................................................39
IP Handset functions ........................................................ 40
Handling calls ................................................................... 40
Making a call using a BGAN terminal ....................................49
Quick settings .................................................................... 50
How to enter text in the IP Handset .......................................53
Using a headset ..................................................................53
IP Handset menus ............................................................54
Menu overview ...................................................................55
Call log ..............................................................................55
Contacts ............................................................................ 58
Status ............................................................................... 60
Network ............................................................................. 61
Settings .............................................................................67
SIP telephony and profiles ...................................................74
Information from the BGAN terminal .................................... 80
Chapter 4 Using the web server
In this chapter ................................................................. 85
Introduction to the web server ......................................... 85
Browser settings ................................................................ 85
Accessing and navigating the web server ...............................87
VoIP_UM.book Page viii Wednesday, March 4, 2009 1:21 PM

Table of Contents
ix
Using the web server ........................................................89
The Home page ..................................................................89
Contacts ............................................................................90
Call log ...............................................................................91
SIP settings ........................................................................92
Uploading firmware ............................................................94
Import and Export settings ...................................................95
Help and diagnostics report .................................................97
Chapter 5 Service & maintenance
In this chapter ..................................................................99
Getting support ................................................................99
Maintenance tasks ......................................................... 100
Battery handling for the wireless IP Handset ........................ 100
Cleaning the IP Handset .................................................... 100
Disposal of the IP handset ................................................. 100
Troubleshooting guide .................................................... 101
App. A Technical specifications
In this appendix ..............................................................103
IP Handset, wired ............................................................103
Specifications, wired handset ..............................................103
Outline dimensions, wired handset ......................................105
IP Handset, wireless ........................................................107
Specifications, wireless handset ..........................................107
Outline dimensions, wireless handset ...................................109
IP cradle outline dimensions ............................................ 111
App. B Conformity
Thrane IP Handset, wired ................................................ 113
CE (LVD & EMC) ................................................................. 113
FCC .................................................................................. 113
VoIP_UM.book Page ix Wednesday, March 4, 2009 1:21 PM

Table of Contents
x
Thrane IP Handset, wireless ............................................ 115
CE .................................................................................... 115
FCC .................................................................................. 115
FCC/IC Notice .................................................................... 116
Glossary ........................................................................................ 117
Index ........................................................................................ 121
VoIP_UM.book Page x Wednesday, March 4, 2009 1:21 PM

1
Chapter 1
11111
Introduction
Introduction 1
Welcome
Congratulations on the purchase of your IP Handset!
The IP Handset communicates using Voice over Internet Protocol (VoIP), which
means that voice conversations are routed over the Internet or through an IP-
based network.
There are two variants of the IP handset: A wired and a wireless variant.
In this chapter
This chapter introduces the IP Handset and gives an overview of its features
and functions.
VoIP_UM.book Page 1 Wednesday, March 4, 2009 1:21 PM

Chapter 1: Introduction
2YourIPHandset
Your IP Handset
Description
The IP Handset is used for
making phone calls over an IP
based network. When used with
a BGAN terminal, the
communication is IP based
between the handset and the
BGAN terminal. From the BGAN
terminal, the call is transmitted
as a normal circuit-switched call.
The IP Handset has some BGAN
terminal control functions. If
configured as handset with the
local number 0501, you can use
the handset to start and stop
data connections (background or
streaming) for all network user
groups.
To improve overall system
overview the IP Handset displays
active, critical alarms from the BGAN terminal to keep you informed about the
status of the BGAN terminal.
The handset is designed specifically for use in harsh environments and it is
dust proof and splash proof.
Excellent sound quality is achieved by including a state-of-the-art echo
canceller and efficient noise suppression software.
On the large 2.2" color TFT screen, a graphical user interface provides easy
access to all functions including contacts and settings. The user interface also
provides direct access to certain features of a connected BGAN terminal.
There are two variants of the handset: A wired model and a wireless model.
VoIP_UM.book Page 2 Friday, March 6, 2009 11:16 AM

Chapter 1: Introduction
Your IP Handset 3
11111
Introduction
The wired IP handset
The wired handset is powered directly
from the LAN interface using Power over
Ethernet (PoE), so an external power
supply is not needed.
The TracPhone FleetBroadband
IP Handset & Cradle, wired, includes the
following main units:
• TracPhone FleetBroadband
IP Handset, wired
• TracPhone FleetBroadband IP cradle,
wired
The IP Handset connects to the cradle with
a coil cord. The cradle connects with a
fixed LAN cable to a LAN port with PoE, for
example in a BGAN terminal (Broadband
Global Area Network) for satellite
communication.
VoIP_UM.book Page 3 Wednesday, March 4, 2009 1:21 PM

Chapter 1: Introduction
4YourIPHandset
The wireless IP Handset
The wireless IP handset connects
to a wireless access point using
Wireless Local Area Networking
(WLAN).
The internal battery is charged
from the dedicated cradle, which
connects to an external power
supply (12-24 V DC).
Due to the improved power
management the wireless
IP Handset can be on stand-by
time for more than 24 hours.
The TracPhone FleetBroadband
IP Handset & Cradle, wireless,
includes the following main
units:
• TracPhone FleetBroadband IP Handset, wireless
• TracPhone FleetBroadband IP cradle, wireless
VoIP_UM.book Page 4 Wednesday, March 4, 2009 1:21 PM

Chapter 1: Introduction
Features 5
11111
Introduction
Features
The IP Handset offers the following features:
Voice communication over Internet or IP based network
Start and stop IP data connections in a connected BGAN terminal
Contacts list with up to 100 entries
Intuitive user interface and menu system
Built-in web interface
High quality color display QVGA with night colors
Rugged but elegant design
Splash proof and dust proof
Connectivity to Broadband Global Area Network (BGAN) terminal
BGAN menu to display BGAN terminal type, GPS position and more
Display of critical alarms of the BGAN terminal
VoIP_UM.book Page 5 Wednesday, March 4, 2009 1:21 PM

Chapter 1: Introduction
6Features
VoIP_UM.book Page 6 Wednesday, March 4, 2009 1:21 PM

7
Chapter 2
22222
Getting started
Getting started 2
In this chapter
This chapter describes how to install and start up the IP Handset and make the
first call. It also gives an overview of the display and keypad and explains how
to navigate with the keypad.
Getting started with the wired IP Handset
Introduction
The wired IP Handset connects to the cradle with a coil cord. The cradle
connects with a fixed LAN cable to a LAN port with PoE, for example in a BGAN
terminal. The IP Handset is powered directly from the LAN (PoE) interface.
VoIP_UM.book Page 7 Wednesday, March 4, 2009 1:21 PM

Chapter 2: Getting started
8 Getting started with the wired IP Handset
Connectors
IP Handset connectors
The IP Handset has a coil cord with a LAN connector for connecting to the
cradle or directly to a LAN (PoE) interface.
The handset also has two connectors on the side of the handset:
• one connector for connecting a headset.
• one Mini-USB connector.
IP cradle connectors
The cradle for the IP handset has two internal LAN connectors and an
alternative terminal block for the LAN connection:
• One LAN connector connects to the coil cord from the IP Handset.
• The other LAN connector, or alternatively the terminal block, connects to
your LAN cable between the cradle and the BGAN terminal.
Note
These two connectors are currently not functional.
VoIP_UM.book Page 8 Wednesday, March 4, 2009 1:21 PM

Chapter 2: Getting started
Getting started with the wired IP Handset 9
22222
Getting started
Connecting the cables to the IP cradle
To connect the cables to the IP cradle, do as follows:
1. Remove the two screws holding the center cover in the bottom of the cradle
and take off the cover.
2. Connect the coil cord from the IP Handset to the cradle connector marked
J103. Then fit the cable relief mounted on the coil cord into the groove at
the cradle exit.
3. To mount the external LAN cable, do one of the following:
• Connect a standard LAN cable to the connector marked J102 in the
cradle. This is the cable for connecting to the BGAN terminal or other
LAN (PoE) interface.
Important
The space between the cable LAN connector and the
PCB is very scarce - make sure the housing of the cable
connector is not too thick to allow for the connectors to
fit properly.
J101
J102
Cable relief
J103
Fit coil cord
here
VoIP_UM.book Page 9 Wednesday, March 4, 2009 1:21 PM