
12. TROUBLESHOOTING
Troubleshooting Check Solution
Burner does not light or flame is weak when
the control knob is set to MAX.
Is the gas tank empty or running low? Replace gas tank.
Are the ignition electrodes wet? Let them dry and then repeat the “ignition instructions”. If it still
doesn’t work, use a match to light the grill. (See “Lighting the burner
with a match” section on pg. 31).
Is there air in the gas system? After connecting the gas supply system, keep pressing the igniter
button of the chosen burner for one minute.
Are you unable to ignite the grill automatically? Use a match to light the grill and then contact technical support, an
authorized representative or Tramontina’s customer service to check
the automatic ignition system electrode.
Are you unable to light the grill with a match? Contact technical support, an authorized representative or Tramonti-
na’s customer service.
The burner flame is yellow or orange and I
can smell gas! Are the burner holes obstructed? Clean the burner. (See “cleaning and maintenance” section.)
There are intense flames. Are the grates, the cast iron griddle, the burners,
the burner covers, the drip tray and the grease
cup dirty with a thick layer of grease?
Clean the grill grates, the burner covers, the drip tray and the grease
cup. (See “cleaning and maintenance” section)
The flame color is irregular.
The flame is weak when the control knob is
set to MAX.
The burners do not have a flame coming out
of all the holes.
I can smell gas.
Are the burners dirty? Clean the burners. (See “cleaning and maintenance” section)
Is the gas tank running low? Replace the tank.
Is the temperature lower than 5°C (40ºF)?
and the gas tank has less than ¼ of its total capacity? Replace with a new gas tank.
Are there leaks in the system? See “Gas leak test” section.
Is the gas flow insufficient? Check for obstructions in the burner and/or holes.
Set the control knob to “MAX”.
NOTE: If the problem persists, contact technical support, an authorized representative or Tramontina´s customer service.
13. WARRANTY
13.1. GRILL
Tramontina S.A. Cutelaria guarantees this product against manufacturing defects for
a total of twelve (12) months (consisting of ninety (90) days legal warranty, which is
required by law, and nine (9) months of additional contractual warranty).
The warranty period starts on the date stated on the purchase receipt, which should be
attached to this warranty. The warranty will only be valid with the presentation of the
receipt as proof of purchase.
This warranty is limited to repairing or replacing defective parts under normal
conditions of use. If the product is not working properly, contact Tramontina at one
of the addresses on our website at www.tramontina.com.br contact Tramontina’s
customer service office for information on how to address the problem.
There are no implied warranties. The only warranties are those expressly provided
for in this document, and any warranties are limited to the period stated above.
The warranty (legal and/or contractual) does not cover:
• Defects resulting from non-compliance with the use and care recommendations
in this manual;
• Any flaws or operational difficulties resulting from accidents, abuse, improper
use, alterations, vandalism, improper assembly, failure to comply with routine
maintenance, or incorrect work performed by the user;
• When the product is used for purposes other than those recommended in this
manual;
• Parts worn out due to normal wear and tear;
• Alterations in color and stains are not a basis for any claims as they do not hinder
the normal operation of the grill;
• Deterioration or damage caused by severe weather conditions, such as hailstor-
ms, hurricanes, earthquakes and, tornadoes, or faded coloring caused by heat and/
or exposure to chemicals, directly or in the atmosphere;
• In case of discontinued parts, the manufacturer reserves the right to offer similar
parts that provide the same function;
• Damaged parts (crushed or scratched) that occur due to accidents during trans-
port or handling, falls, or acts of nature, such as lightning, rain, etc.
• Expenses for service when no defect can be found and expenses related to assis-
tance regarding use that can be found in this instruction manual or on the product
itself, will be charged to the consumer.
Other information about technical support:
• TRAMONTINA S.A CUTELARIA, due to the ongoing development of its products, reser-
ves the right to alter the general, technical, and aesthetic features of this product without
prior warning.
• Any defect that is noted in this product must be immediately reported to the nearest
Tramontina’s office. For services abroad, contact any Tramontina office (http://tramontina.
com.br/sobre/unidades-no-exterior) or see the information on the back of this manual.
• If you need replacement parts or if you have any questions about the assembly, use, or
maintenance of your grill contact Tramontina at one of the addresses on our website at
www.tramontina.com.br or contact Tramontina’s customer service office.
• Any necessary maintenance or adjustments not covered in this manual must be perfor-
med by qualified personnel. This is why we recommend always contacting Tramontina’s
office and be sure to specify your grill’s brand and model.
• The manufacturer is not responsible for any persons or companies that assume any du-
ties or obligations regarding the sale, installation, use, removal and return, or replacement
of Tramontina equipment.
13.2. UTENSILS AND CUTTING BOARD
Tramontina S.A. Cutelaria guarantees these products against manufacturing defects for a
total period of ninety (90) days.
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