Transcend DrivePro 20 User manual

User’s Manual
Motorcycle Dashcam
DrivePro™20
2021/07

DrivePro 20
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Table of Contents
1. Package Contents.............................................................................................3
2. System Requirements......................................................................................3
3. Getting Started..................................................................................................4
3-1 Overview...........................................................................................................................................4
3-2 Inserting a microSD Memory Card............................................................................................4
3-3 Mounting the DrivePro..................................................................................................................5
3-4 Charging...........................................................................................................................................5
3-6 Operation..........................................................................................................................................6
3-7 LED Indicator...................................................................................................................................6
4. Recording Videos .............................................................................................7
4-1 Normal Recording..........................................................................................................................7
4-2 Emergency Recording..................................................................................................................7
5. Using the DrivePro App & DrivePro Toolbox..................................................8
5-1 Connecting to DrivePro App.......................................................................................................8
5-2 App Settings....................................................................................................................................8
5-3 DrivePro Toolbox............................................................................................................................9
5-4 Transferring Files To A Computer..............................................................................................9
6. Troubleshooting..............................................................................................11
7. Safety Cautions...............................................................................................12
8. Specifications .................................................................................................13
9. Legal Compliance...........................................................................................14
9-1 EU Compliance Statement.......................................................................................................14
9-2 Recycling & Environmental Protection................................................................................14
9-3 Federal Communications Commission (FCC) Statement................................................14
9-4 Two-Year Limited Warranty......................................................................................................15
9-5 GNU General Public License (GPL) Disclosure .................................................................15
9-6 End-User License Agreement (EULA)...................................................................................15
9-7 Eurasian Conformity Mark (EAC)...........................................................................................17

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1. Package Contents
The DrivePro 20 dashcam package includes the following items:
DrivePro 20
32GB microSD card
Camera holder
Quick Start Guide
Adhesive mounting base
micro USB to USB Type-A power cable
2. System Requirements
Desktop or Notebook computer together with a microSD card reader or an adapter.
DrivePro Toolbox supports the following operating systems:
Windows® 7
Windows® 8
Windows® 8.1
Windows® 10
macOS 10.11 or later
System requirements for using DrivePro App on a mobile device:

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3. Getting Started
3-1 Overview
3-2 Inserting a microSD Memory Card
A microSD memory card is required before recording. Please use a microSD memory card with
32GB, 64GB, 128GB or 256GB capacity (Class 10 or above).
1. Insert a microSD memory card into the appropriate card slot.
2. To remove, push to remove the memory card out of the slot.
NOTE
Always format new memory cards in the DrivePro before using them for the first time. Formatting will erase all data on
the memory card.
WARNING
Do not remove the memory card during a shutdown to avoid damages to the memory card and loss of recorded
videos. DrivePro 20 can support FAT32 and exFAT file format, but not NTFS.
○
1Power Button
○
4Lens
○
7micro USB Port
○
2LED Indicator
○
5microSD Card Slot
○
8Protective Case
○
3Microphone
○
6Reset Button
○
9Lanyard Hole
○
1
○
2
○
3
○
4
○
5
○
7
○
6
○
8
○
9

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The following table shows approximate recording time according to capacity and resolution (for
reference only):
32GB
64GB
128GB
256GB
Full HD 1080P 60 fps
2.5 hr
5 hr
10.5 hr
22 hr
Full HD 1080P 30 fps
3.5 hr
7 hr
14 hr
29 hr
HD 720P 60fps
5.5 hr
11 hr
21.5 hr
45 hr
HD 720P 30fps
8.5 hr
17 hr
34.5 hr
70 hr
3-3 Mounting the DrivePro
3-4 Charging
1. Rotate protective case anti-clockwise until loose.
2. Connect micro USB end of power cable to the device and Type-A end to a power source,
laptop/computer, or charging device with 5V power output.
3. LED light will turn solid orange while charging, and turn off automatically when fully charged.
NOTE
Installation surface should first be cleaned and dried so 3M adhesive pad can be firmly attached. Avoid uneven
surfaces.
To separate mount and holder, press the holder and push it forward.
The arrow symbol on the camera holder should point towards the lens.
Frame Rate
Capacity

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3-6 Operation
Status
Operation
Vibration
Turn on/off dashcam
Long press Power Button for 3 s
Vibrate 0.5 s
Turn on/off Wi-Fi
Press Power Button once
Vibrate 0.2 s
Factory Reset
Connect dashcam to a USB port
and long press Power Button for
10 s
Vibrate 2 s
Low battery
--
Vibrate twice every 30 s
Disk error
--
Vibrate twice every 5 s and
turn off after 180 s
3-7 LED Indicator
LED
Status
Description
Red
Flashing
Recording/Firmware Upgrade
Flashing quickly
Emergency Recording/Formatting
Flashing quickly twice every
interval
Low Battery
Solid
Power Saving Mode/Disk Error/Connecting to
Computer
Blue
Flashing
Wi-Fi On
Orange
Solid
Charging

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4. Recording Videos
4-1 Normal Recording
By default, one video file is saved for every 1 minute of recording. To adjust the recording length,
please refer to the Settings section in this manual.
When G-sensor detects the DrivePro is idle for 300 seconds, power saving mode will be activated.
The DrivePro will be turned off automatically after another 300 seconds.
4-2 Emergency Recording
30% of the storage space will be saved for emergency video files. Video files recorded in
emergency mode are protected from being overwritten.
Automatic Emergency Recording:
During video recording, the DrivePro will automatically activate Emergency Recording mode when
detecting a collision. G-Sensor sensitivity can be adjusted or disabled in the Settings menu.
NOTE
If the G-Sensor sensitivity is set to “High”, even minor shocks will activate Emergency Recording mode.
If the G-Sensor sensitivity is set to “Low”, only significant shocks will activate Emergency Recording mode.

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5. Using the DrivePro App & DrivePro Toolbox
5-1 Connecting to DrivePro App
After downloading and installing the DrivePro App from the Google Play orApp Store,
1. Tap Settings > Wi-Fi from your mobile device.
2. Select the Wi-Fi network with DP 20 in the SSID. (password is 12345678)
3. Tap the DrivePro icon on the home screen of your mobile device to use theApp.
4. Click the links below for detailed operation guidance.
iOS: https://help.transcendcloud.com/DrivePro/iOS/EN/connect/
Android: https://help.transcendcloud.com/DrivePro/Android/EN/connect/
5-2 App Settings
In the Settings, modify video and device configurations.
Video
Icon
Feature
Function/Option
Resolution
Set the resolution/quality for video recording.
1080P 60fps(FHD) (default) / 1080P 30fps(FHD) / 720P 60fps(HD)
/ 720P 30 fps(HD)
Exposure
Value
Adjust exposure composition value to lighten or darken the
preview screen.
+2.0 / +1.5 / +1.0 / +0.5 / 0 (default) / -0.5 / -1.0 / -1.5 / -2.0
Microphone
Turn on/off the microphone during video recording.
Disable(default) / Enable
Video Length
Set the recording length of each recorded video file.
1 min (default) / 3 mins / 5 mins
Light
Frequency
Select the appropriate frequency to avoid flashing A/C light.
50Hz (default) / 60Hz
Video Stamp
Icon
Feature
Function/Option
Video Stamp
Display the current time of the video being recorded.
Disable / Enable (default)

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Date / Time
Set the current date, time, format and time zone.
Device
Icon
Feature
Function/Option
G-Sensor
Adjust the sensitivity of the G-Sensor.
Disable / Low (default) / Medium / High
Power
Management
Power saving mode
Auto boot when the DrivePro is connected to power
Wi-Fi
SSID
Set Wi-Fi password
System
Time
Synchronized
Synchronize the DrivePro’s system time to that of your smart
device’s.
Format Card
Format the microSD memory card.
Upgrade
Firmware
Keep your DrivePro up-to-date with the latest version
downloaded from the Transcend website.
https://www.transcend-info.com/Support/service.
NOTE
The firmware upgrade will take about 1-2 minutes. Please do not turn off the DrivePro while upgrading. The DrivePro
will restart automatically after the upgrade is completed.
5-3 DrivePro Toolbox
1. Download the installation files from https://www.transcend-info.com/downloads
2. Install DrivePro Toolbox software on your computer.
3. Visit https://www.transcend-info.com/Support/Software-180/ for relevant software detail.
5-4 Transferring Files To A Computer
WARNING
NEVER remove the power cord or the microSD memory card while the firmware is being upgraded. If the DrivePro
cannot be turned on due to firmware upgrade failure, please contact Transcend customer service for technical
support.
Option 1:

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Take the microSD memory card out of the DrivePro, and insert it into a compatible card reader to
transfer files to a computer.
Option 2:
1. Insert the microSD memory card into the DrivePro.
2. Plug the small end of a USB cable into the USB port located on the right-hand side of the
DrivePro.
3. Plug the large end of the cable into an available USB port on your computer. The DrivePro will
display the following screen when connected to a computer.
WARNING
DrivePro 620 package do not contain adapter, but an USB cable.
To prevent data loss, always follow the proper removal procedures when disconnecting the DrivePro from your
computer.
When the DrivePro is connected to a computer, it can only be used for transferring files. The DrivePro’s features
are not available at this time. Please disconnect your DrivePro from the computer to resume normal function.
NEVER use the “format” or “initialize disk” function while the DrivePro is connected to your computer, even if
prompted to do so.